Mercure Hotel MOA Berlin
Mercure Hotel MOA Berlin 4 stars
Customer review rating (ALL Rating)
4.5/5
197 reviews
Description
Hotel extras
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336 rooms and suites (some renovated in 2018)
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40 conference rooms (largest 2400m²) with hygiene standard & MOA safe seal
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1830 sq. ft. (170 m²) fitness center
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Connection to BER airport and ICC exhibition, via highway/ near transport
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By far safe: spacious hotel area & comprehensive hygiene & safety concept
Hotel location
Mercure Hotel MOA Berlin
Stephanstrasse 41
10559 BERLIN
Germany
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BUS 123: 123 Stendaler Strasse
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HAUPTBAHNHOF: 123 Stendaler Strasse
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U9: U 9 BIRKENSTRASSE
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By plane
BERLIN TEGEL At 6km / 3.73 miles
GPS:52.532171, 13.344161
Companies
- BAYER 2 km / 1.24 mi
- CHARITE 3.5 km / 2.17 mi
- RKI 1 km / 0 mi
- SIEMENS 7 km / 4.35 mi
- VATTENFALL 3.5 km / 2.17 mi
Congress centre
- CITY CUBE BERLIN 9 km / 5.59 mi
Hotel services
Check-in from - Check out up to
- Car park
- Restaurant
- Wheelchair accessible hotel
- Well-being
- Air conditioning
- Wi-Fi
- Breakfast
- Bar
- Meeting rooms
RESTAURANT
We are looking forward to welcoming our guests to Moa Eat again from 09.05. On Sundays, the restaurant remains closed.
BAR
Our bar is currently open from 18:00 to 23:00. We offer you our snack menu with delicious food and drinks.
Breakfast
Fitness center
With 170m² size, the fitness room has plenty of space: You will find cardio & strength training equipment for the ideal workout. The fitness area is also has a workout mat for your relaxing yoga session.
Our accommodation(s)
Our 4-star hotel has 336 AC-rooms with flatscreen TV, free Wi-Fi & a desk. You choose between our centrally located standard double rooms with atrium views or the comfortable superior double rooms with direct view of the Neighbourhood. Our big Executive Suites offer more room for well-being, our maisonette suites give you a big city flair & loft feeling. Our family rooms can accommodate up to 4 people.
Standard Room with single bed
- Max. number of persons: 1
- Area: From 16 m² / 172 sq ft
- Free in Room Mineral Water
- Coffee/tea making facilities
Standard Room with double bed
Accessible room
- Max. number of persons: 2
- Area: From 20 m² / 215 sq ft
- Views: Patio Note
- Free in Room Mineral Water
- Coffee/tea making facilities
Superior room with double bed
- Max. number of persons: 2
- Area: From 16 m² / 172 sq ft
- Views: City View Note
- Coffee/tea making facilities
Superior room with double bed and additional beds
- Max. number of persons: 4
- Area: From 25 m² / 269 sq ft
- Views: City View Note
- Coffee/tea making facilities
Standard suites with double bed and extra bed
- Max. number of persons: 4
- Area: From 31 m² / 333 sq ft
- Views: Courtyard View, City View Note
- Free in Room Mineral Water
- Coffee/tea making facilities
Superior suites with double bed and extra bed
- Max. number of persons: 4
- Area: From 55 m² / 592 sq ft
- Views: City View Note
- Free in Room Mineral Water
- Coffee/tea making facilities
Our guest reviews
Customer review rating 4.5/5
Anonymous Friends - Confirmed reviews ALL
Very nice hotel the staff was very helpful and polite.The hotel was spot on lovely and clean
Dear Benny A., Thanks a lot for your positive review about your stay in our hotel. We are pleased to read that you were totally satisfied with all of our hotel facilities and with our personal service. We hope to welcome you soon again. Kind regards, Your Team MOA
Customer review rating 4.5/5
Anonymous Business - Confirmed reviews ALL
I have enjoyed the size and location of my room. It was a business trip, I was able to check in early and check out later without extra charge. The breakfast was amazing, more impressive than the Scandinavian variation. From bad site - my TV was not working, but I was too tired to call maintenance.
Dear Tatiana M., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I regret if the TV was not working. We are at service 24/7, but I understand your reasons not to call us at night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack
Customer review rating 4.5/5
Tom Business - Confirmed reviews ALL
A weird COVID experience where all contact was kept to a minimum, but under the conditions, it was all fine
Dear Tomislav C., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you also for supporting our hygiene concept. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Realtion Manager
Customer review rating 4.5/5
Db Business - Confirmed reviews ALL
Always quality Front desk always has trouble with Accor points system, guess its badly written software As a silver member, a large bottle of water seems a mean greetings award. This decision to not service the room during your stay means consumables always run out-coffee making items. Last time I stayed, service was bad, was promised extra special service next time, never happened.
Dear Mr. B., thank you for your feedback. We are very happy that you have rated your recent stay with 90 of 100 points which shows us that you are almost fully satisfied with our service. As we always strive to receive 100% please let me apologize for the mentioned inconvenience. On Arrival you have received a free upgrade to a higher room category as an acknowledgement of your loyalty, we have also credited a voucher for an already cancelled reservation. Please note that our hygiene concept is developed in high responsibility for the health of our guests and employees. According to this concept we don’t offer room cleaning on a daily basis in order to avoid touch points. We communicate and explain our hygiene concept to our guests on arrival and ask for their agreement. As service oriented Hotel we refill coffee making items as well as towels and blankets upon request. Once again Thank you for your profound feedback, we are looking forward to welcoming you back soon! Best regards, Lars Michalski Front Office
Customer review rating 0.5/5
Dominik Solo - Confirmed reviews ALL
First of all the hotel has very unclear signs, there is so problematic to find way from parking to reception desk and from rooms to restaurant. I had also problem with AC, in my room was 29 degrees and it was not possible to change it. I report to front office about it, they told me that somedoby from technical staff came to me to fix problem. They never came. After half hour I asked Front Offcie to change my room, I get new one byt woth lower standard (I booked privilige, new room was a standard room). At the morning, when I procced to checkout, I get information that I can’t get lower price, because I asked for changing room by myself. It was doesn’t metter that in original room was really hot, and I asked for new room due to technical reason. Finally I get parking for free, but staff was unhelpful.
Dear Mr.M., Thank you for taking the time to tell us about your experience at the Mercure Hotel MOA Berlin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I shared your feedback with the team to clarify the cause of the incident. I regret that the AC was not working properly. Please understand that it sometimes takes a little time for our technician to perform the repair. We had reserved a room with very large windows and in case of sunlight and warm temperatures the AC unfortunately does not manage to cool down the room quickly. I'll discuss with my team why you didn't get a Privelege Room after the room move. It is possible that the category was fully booked. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rika Hundrack Guest Relation Manager
Our most recent 20 reviews
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