Hotel - Mercure Hotel MOA Berlin
Mercure Hotel Mercure Hotel

Mercure Hotel MOA Berlin

4.5/5 3,649 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Fitness centre
  • Boat excursions
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00
  • Drink vending machine

Business services

  • 20 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Companies and event centres nearby

Company

BAYER2 km / 1.24 mi RKI1 km / 0 mi VATTENFALL3.5 km / 2.17 mi
CHARITE3.5 km / 2.17 mi SIEMENS7 km / 4.35 mi

Congress centre

CITY CUBE BERLIN9 km / 5.59 mi

Your meetings and events

The exceptionally large capacity of the events area, as well as its versatility and flexibility, give you almost unlimited freedom to turn your ideas into reality! The 4-star Mercure Hotel MOA Berlin has 10 flexible meeting rooms that can be combined,7 conference suites starting at 431 sq. ft. (40 m²), as well as event areas that are accessible to cars. The spectacular Hall of Events covers 23,681 sq. ft. (2200 m²) and can hold up to 1800 participants. Even trade fairs, concerts and shows can beset off splendidly here. The equipment and service are also of the highest level. Our professional team is available upon request to help you with the planning, organization and implementation of your work meeting or event.

Mercure Hotel MOA Berlin Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MOA 16 43 m2 3 m 16 10 0 12 0
Maisonett-Suite 45 m2 4 m 0 0 8 0 0
MOA 17 53 m2 3 m 20 14 0 16 0
MOA 12 58 m2 3 m 20 12 16 16 0
MOA 11 63 m2 3 m 20 12 16 14 0
MOA 1 64 m2 3 m 40 16 20 20 0
MOA 13 71 m2 3 m 40 16 20 16 0
MOA 2 75 m2 4 m 50 18 24 32 0
MOA 15 83 m2 3 m 50 20 28 40 0
MOA 14 115 m2 3 m 90 24 30 56 40
MOA 4 140 m2 4 m 120 32 34 70 80
MOA 3 155 m2 4 m 150 32 40 76 100
MOA 5 274 m2 4 m 240 42 48 150 120
MOA 6 292 m2 4 m 270 34 38 100 120
MOA 8 338 m2 4 m 220 40 40 160 140
MOA 7 413 m2 4 m 390 44 48 240 180
MOA 9 497 m2 4 m 420 48 50 230 210
MOA 10 597 m2 4 m 420 40 0 230 210
ATRIUM 1,600 m2 12 m 0 0 0 0 250
CONVENTION HALL 2,200 m2 4 m 1800 0 1800 1800 900
    • Podium
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our 4-star hotel has 336 air-conditioned rooms with a flat-screen TV, free WIFI and a desk. Choose between spacious Standard Rooms and large Privilege Rooms. Our particularlyspacious Executive Suites and Family Rooms offer enough room for up to 4 people. One child up to the age of 12 can stay in the parents' room free of charge. Pets also welcome (EUR 25 per day).

  • 336 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • Drink vending machine
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 ALL Rating 1,205 reviews

Our guest reviews for
Mercure Hotel MOA Berlin

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,649 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 14/01/2020 TripAdvisor review
« way »

Very unpleasant situation happened with us in Mercure Hotel MOA Berlin. We decided to go for our holidays to this hotel because they had special offer for our dates: free breakfast. Our family and our friends booked hotel rooms separately. Everything was good during our staying there. Except one thing. When we were going away from the hotel, they told us that this offer is not available for us. But for our friends it’s ok. They didn’t pay anything extra. But we payed extra money for all breakfasts. We didn’t like that. It was very unpleasant. And we give you suggestion to be careful and attentive with their offers, presents and discounts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for your visit. I'm very sorry if there were any misunderstandings. I assume you and your friends have booked different rates. I would be happy to check this, which unfortunately is not possible without your name. You can contact me at any time and I'll explain the situation. Please be sure, your well beeing is very importand to us and we are sorry about the experince you made. We wish you all the best- your Moa Team

marinbastic Family - 25/12/2019 TripAdvisor review
« Everything is good »

Very nice breakfast, big rooms, everything is clean, friendly staff, location is good close to metro and 10min to city center, parking is ok but expensive. Hotel for every recommendation. Berlin is the best.

Our hotel has responded to the review
Our hotel has responded to the review

Hello from Berlin marinbastic, Thanks a lot for your positive review about your stay in our hotel. We are pleased to read that you were totally satisfied with all of our hotel facilities and with our personal service. We hope to welcome you soon again. Merry Christmas & Happy New Year! Kind regards, your MOA Team

Anonymous Business - 19/12/2019 Confirmed reviews ALL
« Ok »

Room was fine, breakfast as well. I would have appreciated having an iron and iron board at room. There was one very strange experience: as I wasn't able to find any service catalog from the room, I called to the reception. Here's the discussion: Me:Is there a fitness center at the hotel? Reception: "ich verstehe nights was sie sagen". Me: gibt es ein Fitness Center in diesem Hotel? Reception: sprechen sie Deutch oder English? Me:English, if that's OK for you. Reception: English is fine. Me: is there a fitness center in this hotel? Reception: yes there is, it's in 3rd floor. I was repeating the same words 3 times before I got the answer, and the main words are the same both in English and German. Just wondered what was the person at the reception really thinking when having this conversation with me...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sari H., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Sorry, if there was a misunderstanding on the phone. You deserve the best service and if we did not answer directly and correct, we apologize. We hope beside this you had anice stay and you come back soon. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Rika Hundrack Guest Relation Manager

Business - 16/12/2019 TripAdvisor review
« Not on the level of a 4 star hotel »

restaurant meal were not on good. the choices were limited and taste was fade. Rooms without window to outside was a bad experience for me. during the night not possible to sleep with open windows. as soon as some one was walking in the reception area it went loud.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your honest feedback. We regret if we did not fulfill your expectaions. We are sorry you weren't satisfied with the offer at the restaurant. We would like to pamper every guest and therefore ask you to contact our service staff directly on site so that we can bring something different. Also the rooms can be changed if you ask for a room move. We hope beside this cases you enjoyed your time in Berlin and we get another chance to convince you? All the best - your Moa Team

Sylvester Business - 14/12/2019 Confirmed reviews ALL
« Great hotel and room, minor nigglings »

No complains about the hotel and room. All great. Housekeeping did not refill our tea and coffee and cream supplies during our stay and we had to go to the restaurant to ask for them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sylvester A., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. We regret if we did not met your expectaions. We replenish the coffee and tea once every day. But if you wish, we can bring more if you wish. Please call the reception next time. Because your well beeing has priority for us. Sincerely, Rika Hundrack Guest Relation Manager

Stani Business - 11/12/2019 Confirmed reviews ALL
« Nice »

Overall - nice. Positive - clean, spacious room, good food. To improve - too hot in the room, even with open window (and it's difficult to keep window open as it it noisy on the reception floor). Shower is not that strong and hot as I am used to have it (but still acceptable).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. It would be kind to inform us when you are in the hotel about any technicial issues and we send you an technician. Your well beeing has first priority. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Anonymous Business - 16/11/2019 Confirmed reviews ALL

I was first two nights invited by the Spectrum and then one night I paid by myself. It was not told to me that there is a change of the key - and that I have to pay before the last night. So I went up to the 4th floor, could not go to the room and came back to the reception and heard the situation. This is something you have to tell BEFORE and not afterwards. It is not nice to go around the hotel with your shopping. So please teach your personnel.

Marc Business - 01/11/2019 Confirmed reviews ALL
« Good hotel for business and tourists »

I like the new restaurant

Philippe Solo - 22/10/2019 Confirmed reviews ALL
« Nice room. Good food at the Moa restaurant »

Nice room. Good food at the Moa restaurant. Subway very close. Shopping mall in the same building. Very big screen and modern tv. Clean room but Housekeeping can be better as I asked for water the next day and it never came and no coffee too. The day after it is normal as I did not want to be disturbed. But after first night I had to wait for nothing ... The guy never came back and was not friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Gerrie S. Families - 16/10/2019 Confirmed reviews ALL
« Visiting Daughter »

Excellent as ever. Staff friendly and helpful, room lovely, clean and quiet, comfortable bed, great shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geraldine S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you also for the time to send us this friednly feedback. We hope we can welcome you back soon. Sincerely, Rika Hundrack Guest Relation Manager

Solo travel - 10/10/2019 TripAdvisor review
« Always nice to be back in this hotel »

I like this hotel very much. It's modern and it is situated in a nice area, close to shops, restaurants and public transport. You don't notice the mass tourism in this hotel and the staff is friendly. My stay this time was very pleasant. The room was nice and clean at arrival and available early. One of the reasons for me to book this hotel for this occasion was also the possibility to choose for early check-in. It costs €30 extra, but it could be a good solution when your flight arrives early. The check-in went smoothly. A young man, I think it was one of his first working days, was very friendly and correct. In this hotel you will be encouraged to re-use your towels or voluntarily skip the cleaning service. In exchange for skipping the cleaning service, you'll be offered a free soft drink from the hotel bar or 150 points on your Accor membership. I chose to skip the cleaning service for one day , but didn't get the promised points credited. The next day, the cleaners had some minor misses in the bathroom. Nothing really to worry about, but in my opinion I should be able to expect better in a 4-star hotel. Check-out went very smooth and friendly. Unfortunately I didn't get an invoice, neither on paper nor electronically. Also, the number of Accor points credited for my stay to my account was lower than expected. Wrote an email to the hotel about that, but haven't received a response yet. I would have expected to have a reply within 24 hours. I am probably a difficult guest for the hotels I stay in. I want good quality against a good price, friendly and excellent service. During previous stays, this hotel met or sometimes exceeded my expectations. This time there were a few minor misses. I will stay in this same hotel next month. Because overall, I am very satisfied and can recommend this hotel to everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FIns, Thank you Vincent for this detailed feedback. As I wrote you above, I have shared this review with the team. We have send you an answer to your mail and our Front Office Manager has credited your points to your account. Can you pleae check your Spam. Also we tried to meet you when you stayed with us last time. Because your wellbeeing is very importand and we regret if we missed the chance to meet you in person. We are looking forward to your next stay and we would be happy to get the chance fop a short meeting to speak about your special needs and wishes. Best wishes - Guest Relation Manager

Samuel D. Business - 26/09/2019 Confirmed reviews ALL
« it was OK with bad service »

- the room was nice and clean - in the bathroom was an old wet towel from the previous guest - the service manager did not understand my request if they had massage oil - I could hear people snoring in the room next to me - I could hear people walk in the aisle all the time during night time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel D., Thank you for taking the time to tell us about your experience at the Mercure Hotel MOA Berlin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have forwarded your complain to our Housekeeping Manager. I'm really sorry, if you found a wet towel on your Bath Room Floor. We regret also if you could not sleep very well because of your neighbour. I am sure you will understand that we have no influence on the guests in the neighbouring rooms. What we can do is, to organize a room move if you feel not comfortable with your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rika Hundrack Guest Relation Manager

Hannah Couples - 22/09/2019 Confirmed reviews ALL
« A recommendation! »

We felt very welcome! We got an upgrade to a big room with a very nice view! There were welcome sweets in our room. The personnel was very friendly and welcoming. The food in the restaurant was good and the server was all the best!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah T., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Rnk Business - 19/09/2019 Confirmed reviews ALL
« Stay is Good, But Food Not »

Stay in hotel is quite good, but food is not so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronak G., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Please let us know if you are not happy with your choice and we do what we can, to change your impression to a better one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Xxx Solo - 08/09/2019 Confirmed reviews ALL
« xxx »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., thank you for your friendly feedback. We are looking forward to welcome you back. Best wishes - Rika Hundrack Guest Relation Manager

marijke1974 Couples - 08/09/2019 TripAdvisor review
« Great hotel, good price »

Location is very convenient. Lots of nice restaurants in walking distance and public transportation is nearby. Our room was very clean and comfortable. During our stay it was extremely hot in Berlin but the hotel and our room stayed nice and cool. Staff was very friendly. Next time in Berlin we’ll be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we are really happy about this gret feedback! Thank you very much and all the best. Your Moa Team

ji8415019 Family - 03/09/2019 TripAdvisor review
« Good place »

Although it was a little far from the main street, there was a big mart under the hotel, so it was convenient and the subway station was very close. So the traffic was convenient. It was good because it was quiet around me again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your stay in our hotel and your time to write this friendly review. We are looking forward to welcoming you soon again. Best wishes - your Moa Team

Couples - 31/08/2019 TripAdvisor review
« Second part of our Berlin visit »

We really enjoyed our stay at Berlin MOA . the staff were very friendly and helpful. The foyer of the hotel is amazing- breakfast was delicious and had a huge variety of choices. We enjoyed our complementary drinks and even ate from the pubfood menu- well done and the service was excellent! The gym is open 24/24 and is well equiped. The hotel is a bit far from the main tourist attractions but is close to the U bahn. All in all a very memorable experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz M. Thank you so much for your wonderful feedback. We really appreciate your comments and will forward your review to our staff as well. Great to hear that you enjoyed your stay with us and that you had constantly friendly staff and service. We are also happy that you used the Gym. :-) We hope you had a pleasant trip back home and we hope to welcome you again soon. Best regards from Berlin, your Moa Team

Family - 05/08/2019 TripAdvisor review
« excellent breakfast, new and modern hotel. »

Everything was perfect. Excellent breakfast, cleanest, location - 50m from U-Bahn, very modern fitness room. I got a free upgrade to a suit which was amazing. The staff was very kind. The best hotel I stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveler, Thank you for your stay in our hotel and your time to write this friendly review. We are looking forward to welcoming you soon again. Best wishes - your Moa Team

Couples - 04/08/2019 TripAdvisor review
« Very nice hotel, a little off the beaten track but using metro makes things easier »

Great hotel, friendly, helpful staff, nice breakfast - bed could have been more comfortable as it was two singles pushed together without a covering mattress - minor point. Very handy supermarket in same building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thanks a lot for your positive review about your stay in our hotel. We are pleased to read that you were totally satisfied with all of our hotel facilities and with our friendly, helpful staff, nice breakfast. We hope to welcome you soon again. Kind regards, your Moa Team

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