Mercure Exeter Rougemont Hotel 4 stars

Name: Mercure Exeter Rougemont Hotel
Address: EXETER, EX43SP, UNITED KINGDOM
Telephone: (+44)08713769018
Rating: 4.0

Customer review rating 4.0/5 6,938 reviews

ALLSAFE approved hotel

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Mercure Exeter Rougemont Hotel

Hotel for travellers looking for local and authentic experiences

Welcome to Mercure Exeter Rougemont Hotel, located in the heart of Exeter. The elegant Victorian Building offer lounge bar and restaurant, along with excellent meeting facilities. Limited secure parking is also available at a cost of 12GBP per day

Nicholas Bees, Hotel Manager

Few hotels can boast such a breathtaking setting as the Mercure Exeter Rougemont Hotel, with breathtaking views and plenty of nearby attractions. The elegant Victorian building is situated directly facing Exeter Central train station and Rougemont Gardens, while it still maintains many of its original features. Its beautiful surroundings makes it one of the most popular wedding venues in Exeter, while the stylish and spacious bedrooms make your stay an unforgettable one.

Drakes Restaurant and Bar offers a range of tempting Brasserie-style meals to savour, while Nelson's Lounge is the perfect retreat for afternoon tea. Guests can also enjoy an extensive wine list, which is exclusive to Mercure hotels. The hotel boasts six dedicated meeting-rooms, with the largest able to accommodate 250 guests. With elegant décor and plenty of facilities, there's something for everyone. Whether visiting for business or pleasure, be sure to make the most of your stay.

The elegant, Victorian, 4-star Mercure Exeter Rougemont Hotel is in the heart of Exeter, opposite Exeter Central Rail Station, 5 miles from the M5 motorway. Nearby is University 0.6m, Crealy Adventure Park 2m, Beaches 12m, Dartmoor 15m and Torquay 20m.

Hotel extras

Located opposite Exeter Central train station
Drakes Restaurant offers a choice of brasserie-style meals
6 dedicated meeting rooms accommodating up to 250 guests
Wedding facilities capable of accommodating 250 guests
Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas High Speed wi-fi is available throughout the hotel, in all communal areas and the guest bedrooms.
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
EXETER AIRPORTPaying
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying

BreakfastPaying
1 restaurant(s)
2 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 0:00 - 23:59
- Opening hours : Week-end 0:00 - 23:59
Snack & beverage machine

6 meeting room(s)
Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4408713769018

Fax: (+44)08713769118

Contact email :

Check-in from 14h00

Check out up to 12h00

EXETER BUS STATION :

By plane
EXETER AIRPORT At 9km / 6 miles - Shuttle paying
By train
EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

DEVON COUNTY C 6.44 km / 4.0 mi
EDF ENERGY 6.44 km / 4.0 mi
EXETER COLLEGE km / 0.0 mi
EXETER UNIVERSITY 1.13 km / 0.7 mi
MET OFFICE 6.44 km / 4.0 mi

Companies

Your meetings and events

With a large range of function rooms to suit all events, Mercure Exeter Rougemont Hotel is the perfect venue for you. All of our function rooms keep the elegance of the Victorian building.If you are in Exeter for business and need a centrally located and stylish venue that understands your needs, then speak to us at Mercure Exeter Rougemont Hotel about how we can help you create the perfect event.All our meeting rooms come fully equipped with air conditioning, LCD projector and screen and WiFi access.

Room descriptions and layouts

meeting rooms

From 1 to 250

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style 30 participants
- U-shaped Room 12 participants
- Board-room 12 participants
- Classroom style 12 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 40 participants
- U-shaped Room 16 participants
- Board-room 16 participants
- Classroom style 12 participants
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 50 participants
- U-shaped Room 26 participants
- Board-room 24 participants
- Classroom style 16 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 100 participants
- U-shaped Room 24 participants
- Board-room 42 participants
- Classroom style 30 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 4 m
- Theatre style 100 participants
- U-shaped Room 40 participants
- Board-room 64 participants
- Classroom style 40 participants
- Banquet 130 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 250 participants
- U-shaped Room 60 participants
- Board-room 84 participants
- Classroom style 120 participants
- Banquet 250 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Chatsworth room	33 m²	3 m	30 participants	12 participants	12 participants	12 participants	Configuration is not available for this hotel
Burlington room	34 m²	3 m	40 participants	16 participants	16 participants	12 participants	12 participants
Derby room	55 m²	3 m	50 participants	26 participants	24 participants	16 participants	40 participants
Compton room	107 m²	2 m	100 participants	24 participants	42 participants	30 participants	60 participants
Cavendish suite	166 m²	4 m	100 participants	40 participants	64 participants	40 participants	130 participants
Devonshire suite	229 m²	3 m	250 participants	60 participants	84 participants	120 participants	250 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Videoconferencing
Podium
Day light
WIFI access
Syndicate rooms
Video equipment
Overhead projector
Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

Max. number of persons: 3
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Standard Twin Room

Max. number of persons: 2
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Privilege King Room

Max. number of persons: 4
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Mini bar with free soft drinks(...)

Standard Single Room

Max. number of persons: 1
Area: From 15 m² / 161 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Small Double Room

Max. number of persons: 2
Area: From 17 m² / 183 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Rooms

Our restaurants and bars

DRAKES

Type of cuisine: Bistro

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

19:00 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

DRAKES BAR

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

NELSONS LOUNGE

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Friendly place felt welcome

Alan H. Business - 29/11/2020 Confirmed reviews ALL

only stopped for one night but I had a lovely room & a good breakfast

Underwhelmed

Lee Business - 26/11/2020 Confirmed reviews ALL

Grand looking hotel, but very creeky floors on the first floor in and outside of room 124, and the bed wasn’t particularly comfortable!

Dear Mr R., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Let down

Mr M. C. Couples - 22/11/2020 Confirmed reviews ALL

I booked 2 nights for my wife and I, everything seemed as expected on arrival, especially knowing the macure had a good reputation. The staff were friendly and helpful. Unfortunately we had a large leak in the bathroom with water pooling from the ceiling. We were offered a different room but after a long travel and already sorting out our things I wasn’t prepared to move all my things. We were then told that if we stayed in the room we would receive complimentary drinks. Unfortunately this did not happen. After so much disappointment I didn’t bother to chase up the offer and continued to stay in our leaking room for another night and left early the day of checkout. Without even bothering with breakfast which was paid for as we both dealt let down by the whole experience!

Wonderful staff

Bob Business - 20/11/2020 Confirmed reviews ALL

I would like to highlight the excellent service provided by the young lady at the reception desk who was on duty through out my stay between the 16th and 18th November 2020. As well as a friendly and courteous welcome it was clear that nothing was too much trouble for her. Everything was clearly explained - noting that the pandemic restrictions have complicated guest's stays and hotel activities. Would highly recommend your venue and look forward to visiting again.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

great stay

Karl W. Business - 19/11/2020 Confirmed reviews ALL

friendly and welcoming staff, great location rooms very spacious extra large comfortable bed had a great night sleep

Dear Mr w., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Very good location

Melinda A. Families - 12/11/2020 Confirmed reviews ALL

Loved the grandness of your historic hotel together with contemporary bedroom ( very warm) and bathroom , great breakfast and friendly service . Would definitely stay again.

Dear Ms A., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

good location but Covid restrictions in place

Hugh M. Couples - 07/11/2020 Confirmed reviews ALL

Good

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Great location friendly and efficient staff

Ian M. Couples - 07/11/2020 Confirmed reviews ALL

Great to have the cooked breakfasts back

Lovely hotel

C. B. Couples - 06/11/2020 Confirmed reviews ALL

We arrived and, as requested, parking had been reserved for us because my husband has walking difficulties. We would not be able to stay here without this courtesy. Check in was fine and our room was lovely. One of the rooms for disabled people. The staff are really friendly. Only small thing was we were not sure how to get clean towels so asked at reception. Would have preferred to know this at the beginning.

Dear Mrs B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Uni visit

Nc Couples - 03/11/2020 Confirmed reviews ALL

Visited my brother who is at the university

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I have shared your comments with Kat and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Horrendous

G. Couples - 02/11/2020 Confirmed reviews ALL

We only stayed 1 night and had to cancel the rest of the booking. We were celebrating our 25th wedding anniversary. Shower flooded all way to the bedroom, wardrobe door would not close, stayed wide open, mattress was so uncomfortable, buttons scraped us every time we moved. Breakfast was cold and a black hair was in it, I showed the girl serving. Worst stay ever, would not recommend, I understand this is unprecedented times but no excuses for a 4 star hotel.

Dear Mrs G., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Manuela C. Business - 01/11/2020 Confirmed reviews ALL

Good position but lack of services

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Perfect

Karrie Families - 31/10/2020 Confirmed reviews ALL

This hotel was exactly what we needed, it was very well located in the middle of Exeter, the rooms were very comfortable and the staff was very welcoming. Couldn't of asked for anything more xxx Thank you

great location and friendly, helpful staff.

Anonymous Families - 29/10/2020 Confirmed reviews ALL

We found the staff very welcoming and friendly, whilst respecting social distancing. The upgrade and having connected rooms was a lovely bonus, thank you. We would have liked to be sure of a parking space but managed to secure a space nearby.

Good location

Debbie Families - 28/10/2020 Confirmed reviews ALL

The hotel building is beautiful and in a superb location in Exeter city centre. Sadly, we were disappointed with the beds, which were very uncomfortable, the mattresses were hard and lumpy. We requested mattress toppers for our second night and these did help, but the hard, lumpy bed set off my back problem again. The pillows were also flat and not the usual plump hotel pillows that we have found elsewhere. Also, the bathroom towels were small, old and very thin, not up to usual hotel standards. We had problems parking at the hotel, we spent a lot of time trying to gain a parking space and had to park in the station car park and we were not happy leaving our expensive car there, but had no choice. On our last visit to Exeter, we stayed at the Holiday Inn Express and the beds and pillows were so comfortable and the towels large and fluffy, there was also adequate parking. Although the location of the Rougemont is fantastic for us visiting our son at university, we are reluctant to stay there again due to the issues that I have mentioned.

Really good stay.

Matthew G. Couples - 26/10/2020 Confirmed reviews ALL

Warmly welcomed by all the staff, comfortable well presented room in a lovely building with some proper character.

Very nice

Alan D. Business - 25/10/2020 Confirmed reviews ALL

Lovely hotel, extremely comfortable rooms. Food menu is quite small so ate out the 2nd night. Staff were polite and always smiling.

Excellent position.

Alfie M. Couples - 24/10/2020 Confirmed reviews ALL

Just perfect stay, excellent position and the staff were excellent, special mention of Gill Jones and Kat Moore, fabulous staff members.

Overnight

Andy S. Business - 23/10/2020 Confirmed reviews ALL

Hotel, staff and room were all fantastic but mattress was very lumpy and I did not sleep well.

Safe and comfortable

Chris A. Friends - 22/10/2020 Confirmed reviews ALL

Received a warm welcome by email and in person. Security measures for staff and guests were well in place. We felt very safe secure and comfortable. The hotel was very clean and beautifully appointed. The location is perfect, close to the city centre and all its amenities. Car parking is always helpful in a strange place. Staff members were very friendly and very professional. It was clear that many were multi tasking but were well equipped to do so. Congratulations on your staff and on your arrangements. We look forward to seeing you again. Many thanks.

Our most recent 20 reviews

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Hotel extras