Hotel - Mercure Exeter Rougemont Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Rougemont Hotel

3.5/5 605 reviews
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40 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
+ 15 Services
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Mercure Exeter Rougemont Hotel

Hotel for travellers looking for local and authentic experiences

Few hotels can boast such a breathtaking setting as the Mercure Exeter Rougemont Hotel, with breathtaking views and plenty of nearby attractions. The elegant Victorian building is situated directly facing Exeter Central train station and Rougemont Gardens, while it still maintains many of its original features. Its beautiful surroundings makes it one of the most popular wedding venues in Exeter, while the stylish and spacious bedrooms make your stay an unforgettable one.

Drakes Restaurant and Bar offers a range of tempting Brasserie-style meals to savour, while Nelson's Lounge is the perfect retreat for afternoon tea. Guests can also enjoy an extensive wine list, which is exclusive to Mercure hotels. The hotel boasts six dedicated meeting-rooms, with the largest able to accommodate 250 guests. With elegant décor and plenty of facilities, there's something for everyone. Whether visiting for business or pleasure, be sure to make the most of your stay.

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Hotel extras
  • Located opposite Exeter Central train station
  • Drakes Restaurant offers a choice of brasserie-style meals
  • 6 dedicated meeting rooms accommodating up to 250 guests
  • Wedding facilities capable of accommodating 250 guests
  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • EXETER AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

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Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: (+44)01392410237
Fax: (+44)08713769118
Check-in from 14h00
Check out up to 12h00
Access and transport
  • EXETER BUS STATION : 
  • EXETER AIRPORT At 9km / 6 miles  - Shuttle paying
  • EXETER CENTRAL At 0.16km / 0.1 miles

GPS : 50.725750, -3.533418

Companies and event centres nearby

Company

DEVON COUNTY C6.44 km / 4 mi EXETER COLLEGEnull km / 0 mi MET OFFICE6.44 km / 4 mi
EDF ENERGY6.44 km / 4 mi EXETER UNIVERSITY1.13 km / 0.7 mi

Your meetings and events

With a large range of function rooms to suit all events, Mercure Exeter Rougemont Hotel is the perfect venue for you. All of our function rooms keep the elegance of the Victorian building.If you are in Exeter for business and need a centrally located and stylish venue that understands your needs, then speak to us at Mercure Exeter Rougemont Hotel about how we can help you create the perfect event.All our meeting rooms come fully equipped with air conditioning, LCD projector and screen and WiFi access.

Mercure Exeter Rougemont Hotel Meeting Room
6 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CHATSWORTH ROOM 33 m2 3 m 30 12 12 12 0
BURLINGTON ROOM 34 m2 3 m 40 16 16 12 12
DERBY ROOM 55 m2 3 m 50 26 24 16 40
COMPTON ROOM 107 m2 2 m 100 24 42 30 60
CAVENDISH SUITE 166 m2 4 m 100 40 64 40 130
DEVONSHIRE SUITE 229 m2 3 m 250 60 84 120 250
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

6 photos
Standard Double Room

Standard Double Room

Deluxe rooms with double bed are decorated in warm, welcoming colours and are equipped with TV, telephone, tea and coffee making facilities plus free unlimited WiFi.

Standard Twin Room

Standard Twin Room

Standard Twin Rooms with two single beds are decorated in warm, welcoming colours and are equipped with TV, telephone, tea and coffee making facilities plus free unlimited WiFi.

Privilege King Room

Privilege King Room

Privilege King Rooms are decorated in warm, welcoming colours. Our rooms include a TV, telephone, tea and coffee making facilities, bathrobes, slippers, mineral water, free unlimited WiFi and a full range of exclusive toiletries.

Standard Single Room

Standard Single Room

Our Single Rooms are ideal for single travellers. Rooms are decorated in warm, welcoming colours and are equipped with TV, telephone, tea and coffee making facilities plus free unlimited WiFi.

Small Double Room

Small Double Room

Our Smaller Double Rooms has a four foot double bed. Rooms are decorated in warm, welcoming colours and are equipped with TV, telephone, tea and coffee making facilities plus free unlimited WiFi.

Junior Suite

Junior Suite

Junior Suites are spacious rooms with a separate lounge area and TV. Rooms includes a telephone, Nespresso coffee machine, bathrobes, slippers, mineral water, free unlimited WiFi and a full range of exclusive toiletries.

  • 98 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

DRAKESType of cuisine: Type of cuisine: Brasserie

DRAKES Restaurant
Lunch
12:00 - 15:00
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Dinner
19:00 - 22:30
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKESType of cuisine: Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Find out more and book

DRAKES BAR

DRAKES BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Comfortable, contemporary surroundings servings drinks, snacks and light meals

NELSONS LOUNGE

NELSONS LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

See all our bars
See all our restaurants and bars
4.0/5 ALL Rating 6,706 reviews

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 605 reviews
Denise M. Couples - 11/02/2020 Confirmed reviews ALL
« Disappointing, grey towels, hard flat towels, very small towels, no bath robs, no milk, no help with taken bags to the room »

One stayed one night, attended a function, food all cold, desert ran out. Fire alarm went off at breakfast had to evacuate to the rail station over the road Will not forget the stay but sadly for the wrong reasons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Anonymous Friends - 11/02/2020 Confirmed reviews ALL
« Above and beyond »

Made my birthday very special - room upgrade and birthday plate, plus a Bellini at breakfast. Staff were all extremely pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

David E. Solo - 11/02/2020 Confirmed reviews ALL
« Overwhelmed by emails »

A decent enough stay in some respects. The TV in Blakes was extremely old and not working and the only other I believe was in reception. Equally old and too small, but working. The food in the Waterski function was dreadful and cold and breakfast wasn't much better. Not many would have the life expectancy to cook toast on your domestic toasters... Room great and clean as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

R Solo - 11/02/2020 Confirmed reviews ALL
« Well located, rooms need some renovation, mattresses should be immediately replaced. »

The hotel is fine, although it seems to be time for some renovation work. The floorboards are incredibly squeaky and bouncy, and the beds are very uncomfortable with old open spring mattresses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Toufic Business - 10/02/2020 Confirmed reviews ALL
« Well located", "Good stay" »

folks were very kind, especially when i needed an electricity transformer plug. it was great that they offered it and i was very appreciative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Phillipa H. Couples - 10/02/2020 Confirmed reviews ALL
« Excellent location »

Weekend break visiting family, adequate room for our needs, good size and excellent bathroom facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Will M. Business - 10/02/2020 Confirmed reviews ALL
« Well located for Central Railway Station and City Centre - 15/20 min walk to St David's mainline station »

Overall as pleasurable as ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your Breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Muriel R. Couples - 10/02/2020 Confirmed reviews ALL
« well located nice staff »

no complaints satisfied with stay lovely staff clean rooms carpets could do with renew but otherwise all clean bathrooms comfy bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Robin B. Business - 09/02/2020 Confirmed reviews ALL
« Friendly welcome but not sure would go back »

Business stay for big event in Exeter. Friendly welcome but room smaller than expected at this level with stained carpet , tiny desk and budget towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Anonymous Couples - 09/02/2020 Confirmed reviews ALL

Excellent friendly reception - a real asset. Towels in room paper thin and small. Friendly breakfast team good to have GF options available. We had a long wait as hot buffet was not topped up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah W., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Resham G. Business - 09/02/2020 Confirmed reviews ALL
« Good Location »

Stayed here many times . This time given such a small room . Which need improving on the décor. Has cob webs which I cleaned. There was one around the light which I left. Not the best of stays

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Reg Business - 08/02/2020 Confirmed reviews ALL
« Noisy and poor breakfast selection »

My room was located on the 3rd Floor with the hope it would not be too noisy. Unfortunately for the most part of the evening and early morning, there are noise sounding like people moving industrial size bins. Very disappointed with the breakfast selection. In this day and age, coffee were still offered in a flask. Tasteless to my opinion and no aroma. Cooked breakfast looked stale and unappetising. For the price charged for breakfast, I have had better in other hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Robin O. Business - 08/02/2020 Confirmed reviews ALL
« Another Comfortable Stay »

I’m treated like a VIP when I visit Exeter and stay in The Mercure Rougemont Hotel. It never disappoints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always nice to see returning VIP's. . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Charlie S. Business - 08/02/2020 Confirmed reviews ALL
« Well located hotel »

Good hotel and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Dave E. Business - 08/02/2020 Confirmed reviews ALL
« Lovely Hotel »

Beautiful hotel , great location , friendly and helpful staff , good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Emily R. Business - 07/02/2020 Confirmed reviews ALL
« Well located, but needs a refurbishment. Rooms were fine, but a bit souless. »

Somehow the hotel came across as a bit outdated. I would say it needs to be modernised and improved. It was great that the rooms had baths, but the lighting wasn't cosy and the rooms lacked that extra touch. The curtains when pulled covered the radiator, which makes no sense. Why replace the soap daily, what a waste of a resource? Just needs attention to detail and a general upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily P., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Laurence C. Friends - 07/02/2020 Confirmed reviews ALL
« Relaxing »

After finding myself sick early morning and explaining this at reception, we were allowed to check in hours earlier than expected. This allowed me to get some rest and refresh, by the time I was due to meet up with friends, I almost felt human again. It was a long day made far more comfortable for the care and attention of The Rougemont Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Anonymous Business - 06/02/2020 Confirmed reviews ALL
« Great location, friendly staff »

We enjoyed our stay at the Rougemont in Exeter. It's perfectly located in the city center and easy to get to everything. The staff was friendly and helpful. The breakfast was good too. The bed was a bit hard for our tastes (I'm a side sleeper) but not too bad. The room we had was fine, but it is an older building, and the floors creak a bit. We were on the top floor, so not disturbed by it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms and Mr S., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Christina B. Couples - 06/02/2020 Confirmed reviews ALL
« Lovely hotel »

I must admit I was a bit put off at first because phoned on a Monday to get information to book and was told a price and because blue badge holders would reserve us a parking space (fab) and accessable room. Very competent staff member. Had to confirm it with my son and next two days staff at the hotel couldn't do it so put me through to central booking who didn't seem to know what they were doing. Phoned hotel on Saturday and booked for 7 nights with a lovely young man at the hotel but prices had gone up by £80 was not happy so complained that if I had managed to speak to someone on Tuesday or Wednesday probably would have been the original price. Complaint was dealt with well and I was given some points on membership card. Not happy but was ok. Got to the hotel with mixed feelings but parking space was reserved and staff were lovely and friendly. Room was great, my husband could walk round with his walker easily. I have to mention the shower which was the best shower we have had in a hotel room with the seat and lots of handles to hold on to. Very easy to use too. Felt very comfortable at this hotel and the only negatives were the bad experience at the beginning (I would have booked elsewhere but my son, who lives in Exeter, advised us to try it because it is so central) and the noise outside. This is not your fault but maybe triple glazing? I know it is a student city but the bar next door plays music until 2 in the morning Friday and Saturday, this did result in a couple of near sleepless nights. Visiting our son regularly so will definitely consider this hotel again even with the negatives I have mentioned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Anonymous Business - 06/02/2020 Confirmed reviews ALL
« Good location »

I have stayed at this hotel previously and staff are always friendly, welcoming and helpful. Rooms are of a good size and comfortable beds. For improvement: on this occasion the room I was staying in had a broken 'spy hole' in the door, stuffed with toilet paper which seems could have been fixed or had a better temporary fix prior to allocating the room to a guest. The heavy doors slam when closing and I think I was unfortunate to have a noisy neighbour who was in and out frequently so it wasn't my most restful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms N., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

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