Mercure Aberdeen Caledonian Hotel 4 stars

Customer review rating 4.2/5 3,037 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Aberdeen Caledonian Hotel
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+ 16 Services

Hotel extras

  • Home to 83 bedrooms, including deluxe rooms and suites

  • Close to the train station, heliport and Aberdeen Airport

  • Exquisite views of Union Terrace Gardens

  • Ideal facilities for wedding events and guests

  • Situated near the prestigious His Majesty's Theatre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Aberdeen Caledonian Hotel

10 14 Union Terrace
AB101WE
aberdeen
united kingdom

Tel: +448713769003

Fax: (+44)1224641627

Check-in from 14h00

Check out up to 12h00

  • FIRST BUS : 

  • By plane

    ABERDEEN At 10.14km / 6.3 miles

  • By train

    ABERDEEN At 0.64km / 0.4 miles

  • By train

    TRAIN STATION At 0.48km / 0.3 miles

GPS :57.14628, -2.103435

Companies

  • ABERDEEN UNIVERSITY 3.38 km / 2.1 mi
  • ABZ ASSET MANAGE 0.64 km / 0.4 mi
  • CHAMBER OF COMMERCE 5.0 km / 3.0 mi
  • LLOYDS REGISTER 0.16 km / 0.1 mi
  • RGU 4.83 km / 3.0 mi
Companies

Your meetings and events

You are a professional who expects things to be done right, whether that's a training session with team members or a meeting for 75 people.When you are doing business in Aberdeen and need a centrally located and stylish venue that understands your needs, speak to us at Mercure Aberdeen Caledonian Hotel about how we can help you create the perfect event for you.All our meeting rooms come fully equipped with a LCD projector and screen and WiFi access.

Room descriptions and layouts

meeting rooms

From 1 to 75 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Day light

  • WIFI access

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

At Mercure Aberdeen Caledonian Hotel, we have 83 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin RoomNon contractual photo

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Deluxe Double Room

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Single Room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

THE BISTRO

Type of cuisine: Brasserie

Our restaurant is the perfect location for afternoon tea or you could enjoy international and local cuisine from our dinner menu

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BISTRO

Non contractual photo

Come along and enjoy a selection of drinks, light apartiff or snack

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Aberdeen Caledonian Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,037 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,221 reviews

Excellent Again

Customer review rating 4.2/5

Neil P. Business - 30/11/2020 Confirmed reviews ALL

Another great night in a lovely well located Hotel that has excellent standards and very fair pricing , thank you vey much Aberdeen

A well located 'back in time' hotel

Customer review rating 4.2/5

Corentin Business - 23/11/2020 Confirmed reviews ALL

Great location close to the main shopping street. The hotel is in a historic building, and there is something of a 'back-in-time' experience with this hotel. Lots of features have remained the same, and even though the rooms are modern, the common areas have a 19th century charm. Staff was friendly in a professional way. There was a awkward moment when the reception staff at check-in started criticizing the government for the restrictions - which I found slightly odd. Restaurant was a good option for dinner given that restaurants in Aberdeen would not serve inside due to the tier 2 restrictions. The breakfast was ok - nothing special really so it is just convenient. But there are better options in town. I had a splendid room with a nice view over the skyline of Aberdeen. Coffee and chocolates were a nice touch. A very pleasant stay for getting some work done

Rerr night!

Customer review rating 4.2/5

The M. Couples - 18/11/2020 Confirmed reviews ALL

Enjoyed our stay and fulfilled an lifetime ambition to stay in "The Caley"

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

interesting place and welcoming

Customer review rating 4.2/5

Alexander L. Business - 17/11/2020 Confirmed reviews ALL

short and sweet

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Central location, comfortable room.

Customer review rating 4.2/5

Mrs M. G. Couples - 13/11/2020 Confirmed reviews ALL

We enjoyed our stay at the Mercure. Staff were friendly and helpful. Room comfortable and spacious with nice deep bath. Unfortunately for us the room was too warm at night also the heat coming from the fridge was very high. Due to COVID it also made it a very different stay, our meal on the first night was good but felt the second nights meal was not so tasty.

Hi Lorraine, Thank you for your feedback. I am pleased to note that you had an overall enjoyable stay with us. Apologies about the issues with the heating in the room. all heaters have thermostats which allow the heating to be adjusted. i acknowledge your comment re the food. I look forward to welcoming you back to the hotel in the near future for an enjoyable stay. Best Wishes, Aamir Mir

Good location. Nice room plenty of space

Customer review rating 4.2/5

Ns Couples - 11/11/2020 Confirmed reviews ALL

Good stay. Nice large clean room. Friendly service. Food could be better and should offer free parking

Dear Neil S., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. I am pleased to note the room was to your liking and the team looked after you well. I acknowledge your comments re parking, however, given the location of the hotel, our parking is very affordable compared to the price of the council and other parking. I would appreciate if you could kindly give me some further feedback re the food at the hotel so as to understand what we could do better. I look forward to hearing from you soon! Best Wishes, Aamir Mir

Comfortable stay

Customer review rating 4.2/5

Anonymous Business - 11/11/2020 Confirmed reviews ALL

Room was large, clean, warm and comfortable. Overall the stay was as good as hoped in a pandemic environment.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. I noticed the low rating on wifi and Value for your Accor Loyalty. May i please have some further feedback as to understand the low score. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Nice hotel

Customer review rating 4.2/5

Anonymous Couples - 01/11/2020 Confirmed reviews ALL

centrally located, very clean , great sized comfortable room and friendly staff

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Excellent Location, friendly staff

Customer review rating 4.2/5

Caroline Couples - 22/10/2020 Confirmed reviews ALL

We have stayed at this hotel before and whilst we like everything about it. I realise these are unprecedented times and there is no money to be made in the hospitality, therefore can forgive some of the furnishings looking a bit tired. I would just ask that in the Rooms more attention he paid when cleaning, unit edging wiped down and under the chair cushions de-crumbed?

Friendly staff

Customer review rating 4.2/5

Alison C. Business - 20/10/2020 Confirmed reviews ALL

The hotel was very quiet due to the COVID restrictions - I was upgraded to a suite - friendly helpful staff

Hard working, attentive staff

Customer review rating 4.2/5

Josh Business - 16/10/2020 Confirmed reviews ALL

My first business hotel stay for 6 months. Hotel setup very well and staff explained Covid procedures to make everything feel safe and comfortable.

ok

Customer review rating 4.2/5

Shaun Families - 08/10/2020 Confirmed reviews ALL

ok stay breakfast was really poor due to COVID regulations meaning no breakfast other than poor brown bag on first day.

Good location

Customer review rating 4.2/5

Ronnie F. Solo - 06/10/2020 Confirmed reviews ALL

I booked the Hotel for a specific reason, which unfortunately was cancelled. Opted to continue with my stay due to non refundable policy. Liked the hotel but a number of issues which I did not like

HI Ronnie, Thank you for reaching out. I am sorry that you experienced issues during your stay. the single rooms in the hotel are yet to benefit from a full refurbishment and i fully appreciate that the issues hampered your stay with us. had you mentioned any of the issues encountered whilst on property, we would have been happy to assist with a room move. I am also happy to inform you that we have now switched to a plated breakfast in our restaurant. I do hope we will have an opportunity to welcome you back to the hotel in the near future for a more enjoyable and relaxing stay. Warm regards, Aamir Mir

Always a comfortable stay

Customer review rating 4.2/5

Jim H. Solo - 05/10/2020 Confirmed reviews ALL

The hotel was well geared up for the current Covid situation

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Excellent location for shopping and theatre breaks.

Customer review rating 4.2/5

Lindsay S. Couples - 28/09/2020 Confirmed reviews ALL

Pleasant stay again at the Caley. All COVID-19 precautions in place and we felt safe throughout our stay.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Well located

Customer review rating 4.2/5

Maxine J. Families - 21/09/2020 Confirmed reviews ALL

Hotel is well located right in the centre of town. Staff were efficient, friendly and helpful. Room was large, bright and clean. Bed was a bit firm - could benefit from a thicker mattress topper. Front facing room was very noisy with traffic - would ask for a quieter rear facing room next time. Breakfast was a bit uninspiring - but necessary due to COVID rules. Parking was available. Overall satisfactory experience.

Dear Maxine J., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.2/5

Anonymous Couples - 15/09/2020 Confirmed reviews ALL

When we arrived we were asked to pay for the room, however me and my partner were sure that we had already put all of our details online to pay as the room was non refundable

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Too nolsy

Customer review rating 4.2/5

Andrew T. Couples - 13/09/2020 Confirmed reviews ALL

Looking out our window onto a building site would have thought we could have had a quieter room as hotel was not busy and have stayed there quite a few times no cleaning service in room which we were not informed of milk out of date in room overall not up to usual standards

Dear Andrew t., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.2/5

M. A. Couples - 09/09/2020 Confirmed reviews ALL

Enjoyed our overnight stay and felt very safe with all the Covid guidance regulations in place Food lovely altho continental breakfast is not what we would have wanted but with things as they are at the moment we understood it was the way to go. The deluxe room we had was modern and well equipped. Truly enjoyed our stay and staff were so helpful.

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

Nice room good location

Customer review rating 4.2/5

Mrs I. H. Friends - 08/09/2020 Confirmed reviews ALL

We were very disappointed with the breakfast, being served in a bag to our room and it was microwaved, did not eat it!! If you can serve dinner in dining room why not breakfast? We would have taken room only and went out for breakfast, if that hsd been an option...

Dear Guest, thank you for taking the time to write back to us regarding your recent stay with us at Caledonian Hotel. I am pleased to note that the facilities and the service were to your liking. we do hope to have an opportunity to welcome you back to the property in the near future for another enjoyable stay. Warm Regards, Aamir Mir General Manager

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