Mercure Liverpool Atlantic Tower Hotel

The room was spacious and clean. Information on parking was poor before arrival especially for blue badge holders. Choice at breakfast poor in comparison to similar hotels e.g. no choice of different tea bags. Poor continental choice. Housekeeping did not clear away room service crockery nor supply new tea cups nor replenish tea bags and coffee.

The first night when I arrived in the room it was freezing cold (in winter) as the heating had been set to icy air-conditioning rather than heating - I put the temperature up but it did no good as the settings needed to be completely changed which staff did the following day. I was leaving early on the last morning and paid for breakfast which I was told would be waiting at reception for me. I gave my order the evening before and told reception I was going to bed. Despite this the kitchen rang me at 10:30pm, waking me up to reconfirm the order. Then when I checked out at 3am I was told they had forgotten to do the breakfast anyway, so I left at 3am to work a 15hour day without breakfast despite having paid for it. They were also unable to print me an invoice, and eventually I had to leave without one. Also there was an internal doorway to another room within my room which meant that any sounds from the room next door were clearly audible also disturbing my sleep. Every time they put their light on this also shone under the internal doorframe. Disorganised and poor.

Clean room, comfortable bed and good shower. The only let down was no drawers in the room.

IT WAS QUITE NICE REALY GOOD BREAKFAST NICE ROOM AND NICE STAFF ONLY DOWN SIDE WAS THE BAR DRINKS WAY TO EXPENSIVE 12 POUNDS FOR A GLASS OF WINE AND A PINT OF LARGER HIGHWAY ROBBERY

Perfect short visit to Liverpool.

Myself and my husband stay at the hotel several times a year. The rooms are always clean and well proportioned. However, could do with some minor updating (e.g. repaint). Staff are always welcoming and rooms are usually available earlier than anticipated. Prices are great and as a Mercure member we are usually upgraded. Central location to shops, restaurants and transport. Always our first choice hotel.

Location was perfect! The hotel was nice and clean, the staff were friendly! We Got to check in a bit early which helped. The only thing the hotel could improve on is the air conditioning, it was poor and there wasn't a window you could open. Other than that id highly recommend to others.

Good. Room was nice, view lovely and breakfast was very good

very good from checking in , we were offered a room upgrade which was very much appreciated ,reception staff were excellent, room was excellent ,did not use any other facilities as only staying one night.

Good

Great location great view of the docks very attentive reception staff member

The staff were extremely helpful and the breakfast was good and the restaurant food was superb. The room was a little chilly and there was limescale flakes in the bath. We did tell reception but our only choice was a change of rooms which we declined as we had unpacked so we cleaned it ourselves (the girl on reception said there was no maid on.

Great hotel, lovely location,nice staff, excellent room with amazing river view! Definitely recommend!

Wonderful stay. Good location and service

Easy check in. Great location, lovely breakfast, helpful staff, a car park close by. A geat night sleep