Mercure Bristol Grand Hotel

Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 903 reviews

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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

ALLSAFE approved hotel

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone +44 117 929 1645

Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KEEPERS KITCHEN & BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Your meetings and events

We have a choice of well-appointed function rooms, all easily adapted to suit any occasion from a large corporate event to a small private party.

Room descriptions and layouts

6 

meeting rooms

From 1 to 600 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

With 186 spacious and beautifully appointed rooms, stunning suites and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  903 reviews

TripAdvisor Rating  3.5/5  1,317 reviews

Interesting Artwork

TripAdvisor rating 4.0/5

sarahhG9491DI Business - TripAdvisor review

Quirkily decorated and furnished, with interesting works of Art in the corridors. The staff were attentive and polite, juggling domestic and international tourists and business guests. Car park is a little tight for bigger cars/those with poor spatial awareness.

A tired hotel, with poor restaurant service

TripAdvisor rating 3.0/5

paul h Business - TripAdvisor review

2 nights business stay. First impressions - £17 per night guest car parking charge and no carpark access to the hotel due to a broken, sealed off rear door, so a short lug around the building with luggage to find the main entrance. The reception, bar and restaurant was clean and modern, with welcoming friendly staff. Once past reception, it's clear that the hotel is desperately in need of some tlc and investment. Old stained carpets and battered decor throughout the corridors and my room was no better. My room was okay and had everything you need for a night's stay, but nothing special. Again, it's was in desperate need of a lick of paint. The restaurant service was painfully slow. On the first night, we were sympathetic to the fact that it was Bank Holiday Monday and the Queens funeral, so the hotel probably had skeleton staff. But things didn't improve on the second night. 30 minutes plus to order a meal (the restaurant didn't appear that busy) and then 45 minutes to an hour for food to arrive. It was the same story with drinks and desserts. The restaurant staff seemed stress and confused at times (table closest to ours ordered, waited almost an hour, for a waiter to then ask if they'd like to order some food). The quality of the food was okay. 2nd night, unexpected, brief false activation of the fire alarm at 3am, but I guess that's just on of those things. All in all, I probably wouldn't recommend this hotel or consider revisiting. I've had much nicer stays in low cost budget hotels.

Bit tired

Customer review rating 3.0/5

P G. Friends - Confirmed reviews ALL

Great location and good staff. The room was a bit tired a ripped and torn chair and cracks and damp patches to the ceiling 301 It bugged me after a while and the staff offered to move us but it was late and declined so we're offered a complimentary breakfast for tow for one morning Could have been for both mornings but dealt with swiftly Has the makings and bones for a great hotel but needs more attention to detail

Hi Patrick, Thanks for sharing this feedback about your stay. It's great to know that you loved our location, however, we're very sorry for the issue you mention. We're pleased, though, that our team stepped up to the mark and was able to make it up to you. We have taken your comments on board for future improvements and appreciate your insight. We hope to welcome you back. Best wishes, Mahesh, General Manager

Good location

Customer review rating 4.5/5

Sarah Couples - Confirmed reviews ALL

Nice room even though the room we booked was not available. Good customer service and very helpful friendly staff,especially in the restaurant at breakfast.

Hi there Sarah, Thanks for taking the time to share your review. We are pleased that you found our location to be perfect for your needs and received good service from our team members; we will be sure to share your compliments with our breakfast team in particular. However, we are very sorry that our high standards were not met and assure you that we will review this with our housekeeping team. Please do not hesitate to bring any concerns to our reception at the time so that we can address them immediately. We hope to see you again in future Cheers, Mahesh, General Manager

Very welcoming

Customer review rating 5.0/5

Laura Friends - Confirmed reviews ALL

Very welcoming and helpful staff throughout the booking process and with booking in and finalising our stay. Room was a good size and clean and felt safe walking around area. Great to have parking right next door!

Dear Laura, Thank you very much for your kind review. We appreciate your kind words towards our front desk team as it encourages us to continue to maintain the high standards of service we set ourselves. Thank you for your kind mention of your comfortable room. We hope to see you again in the future. Best wishes, Mahesh, General Manager

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Other web-users rate our hotel

  • 1,607 reviews 9.2/10 Location
  • 2,431 reviews 5.1/10 Room
  • 1,638 reviews 7.7/10 Service
  • 26 reviews 7.3/10 WiFi
  • 1,289 reviews 3.8/10 Comfort
  • 926 reviews 4.1/10 Cleanliness
  • 706 reviews 4.8/10 Amenities
  • 681 reviews 5/10 Breakfast

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