Mercure Bristol Grand Hotel 4 stars

Staff always friendly and extremely helpful

Organised very well, breakfast bang on time, room freshly removated

Not friendly staff. Room not clean Breakfast took longer than was told

Good service as always. Been staying here for the past couple of months. Have been upgraded on occasions as well, which has been nice. Will be soon a gold member so will be expecting regular upgrades which will be reported on.

We arrived very early as the visit was related to a medical procedure. The reception staff made a roam available straight away which was very kind and greatly appreciated as the weather was cold and the city in lock down.

Air con was a nightmare. The room was freezing when I walked in (the bathroom NEVER warmed up). And when the air con was on it was either too cold or too hot and also very dry. Also noisy with people walking past. Staff didn’t appear to understand covid rules, hugging guests or not wearing masks properly (nose not covered or on their chin). The manager on the exit was lovely and took feedback positively. I’m not one to moan normally either! The building is gorgeous though and the decor in the rooms very cool. Industrial and modern. And the bar and restaurant (from previous experience when it was fully open) are also lovely.

Great nights stay centrally located 2 min walk to the shopping area. room very comfortable spacious.

The suite showed a distinct lack of care and attention. One of the window panes was crack and broke across the whole width of the window. The shower was hanging off the wall, lights above the sink did not work. The fridge had no water or complimentary drinks in it. There were no tea bags (except camomille).

We were upgraded to a larger room. Customer service was excellent. Very professional front desk staff. Lovely clean room.

The hotel experience was as expected. Getting to the hotel is a major pain now that all the roads have had restrictions placed on them. I would suggest that the directions to the hotel are updated

Good location, amazing staff already booked to come back

All went very smoothly. Rooms clean and nicely decorated. Last time I had a compact room and my only criticism would be that the standard room I had this time and paid a bit extra for actually felt smaller.

Stay was fine and hotel decor was nice. Staff were pleasant. But bed uncomfortable and hotel room was noisy at night.

There's no such thing as perfection. That which is perfect for one may well be diabolical for another. That said, I think you put on a good show. The downsides were few, and essentially amounted to the main bed being a little uncomfortable for one of our guests, who consequently had trouble sleeping, and the parking arrangements being a tad cramped for my Jaguar, which suffered a few dings and dents as I tried to manoeuvre it around. Seriously, if you want to park there, you're best off with a really small car. But those were niggles which didn't impact too much, especially given the generosity of the breakfast buffet. Okay, so maybe the full English breakfast wasn't especially full, but there were fruits, toast, cereals and all manner of other delectables which could have kept a serious gourmand like me munching away all day. Not only that, but there were also doggy-bags with which you could take an assortment of goodies away with you for lunch which, had the weather been less inclement, would have been perfect for a picnic. The room itself, the family suite, was gorgeous, with its green walls, plenty of space and the high ceilings were so clean and looked to me like a perfectly-iced cake. Yummy! Most of all, the hotel in general didn't look like the sort of bland arrangement you get in most hotels, where you just want to get out of there. Neither were they as keen as those hotels to want to get rid of you by having maids drop by with a stern warning and a loud vacuum at stupid o'clock - it was just relaxed and pleasant. rather than a boot-camp barracks.

Fantastic stay upgraded to premium executive suite on arrival and given free late check out as a gesture of good will to travel agents. Check in was great by a super friendly man and the whole stay was lovely! Perfect location to visit the City!