Mercure Bristol Grand Hotel 4 stars

very enjoyable, upgraded to privilage suite. Reception very welcoming and bed comfy. Location to Cabot Circus was a plus! Would definitely stay again.

Smooth check-in process and complimentary upgrade by Daniel thank you. Room very clean spacious and comfortable; excellent service in the bar, and same for the morning breakfast. All in all a very lovely stay.

Breakfast was not very good with beans, hash browns and mushrooms missing Plate looked a title sorry for itself

We have stayed at The Grand on several occasions over the last 3 years. It's Outstanding! The staff have been, on every single visit, polite! Engaging! Knowledgable about the City. Helpful, when we have requested small additions to our room: Pillows, Blankets, Tea, Coffee, Sugars (doesn't sound important, but on one occasion, last August 2019. I was taken very poorly during our trip. I have Type 1 Diabetes and have been recovering from several major surgeries for my cancer treatment(s) and was completely bed-bound and those simple things got me through a particularly bad day/night). The location is really special. You have St.Nicholas's Market right outside your front door and it's a sound to be heard on a Saturday morning, to hear the streets come to life. The Cosy Club is just around the corner and the staff and food there are just right for lunch or evening or just a cocktail or Coke. The parking is a blessing! Front of house is WorldClass, in my opinion! We booked a last-minute trip just this week and the young lady and the two gentlemen that greeted us over our 2-night stay were simply Divine! Smiling, Welcoming! I travel quite a bit with my Publishing company and front of the house can make or break a trip. You feel you know a hotel is Great when the staff make you feel like you are immediately welcome. 10 out of 10, from all three of us!

The hotel was nice and unique, not what I was expecting although some aspects of the room were quite tired.

Well located hotel, friendly staff, lots of anti-bac hand gel around, hotel common areas looked clean, Mattress was horribly soft and uncomfortable, huge yellow stain near the bathroom door with what looks like splashes up the wall, dirt on walls

Central location comfortable and friendly staff

Well located in central Bristol. Hotel is great with well equipped rooms and really well implemented covid safety measures. The parking adds on over 25% of the room rate and is disproportionate to staying at other similar hotels in Bristol centre which are approx half the price to park. Stealth rate hike especially when the car park is so tight, littered with rubbish and stinks of urine!

Fabulous staff team and friendly. Good rooms and very clean.

Well looked after, friendly staff, clean rooms, safe environment.

As above - I didn't make the booking but the hotel could not help us in finding out how it was booked and, even though I cancelled it when I got the confirmation, somebody still managed to check in!!!

Became more like home the longer i stayed, thank you to everyone.

Staff were friendly and room was clean. But the breakfast was unacceptable, bacon & sausage bap as the only option is ridiculous, with only unripe bananas & lukewarm yoghurt for non-meat eaters, and squishy cheap package-wrap croissants. Even basic bread/toast would be nicer? Another issue was the lack of basic information - nothing in the room or booking emails indicating check-in/out times, info on the room, tv, services etc. Frankly mysterious & unhelpful by design. But basically a fine hotel, staff were nice, good location in centre of town.

Staff all very friendly from check-in to check-out. Great location as very central. Room was clean and spacious. The only downside was that due to Covid restrictions the hotel was not offering a full breakfast service but a takeaway option instead which we chose not to have as not what we wanted and worked out quite expensive for what was being offered. Convenient carpark next to hotel but very tight on ramp turns for a large car.

We stayed at the Grand for one night in our couples weekend away this weekend. We have stayed at the Grand on numerous occasions as it’s a well located hotel, with cheap rooms and an upmarket feel. Usually we use the spa facilities which have now not been in use since long before covid. We were also less than impressed by the hygiene standards in our room as we found multiple hairs in the bathroom! During the pandemic this is not acceptable and hygiene standards should be better not worse!! We usually have a fantastic stay as we have on multiple previous visits; however this stay has made us consider booking elsewhere. The other thing to note it’s the car park; which may not be the hotels responsibility but it was filthy and it was obvious someone had urinated in the stairwell.