Mercure Dartford Brands Hatch Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.5/5 209 reviews

Brands Hatch, DA3 8PE DARTFORD, United Kingdom

Hotel extras

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

ALLSAFE approved hotel

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
United Kingdom

GPS:51.358815, 0.25235

Telephone +44 1474 854900

Fax +44 1474 853220

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Your meetings and events

With our flexible meeting rooms we can accommodate meetings for up to 300 people. All rooms have air conditioning, natural daylight and the hotel can arrange all your audio visual requirements.

Room descriptions and layouts

18 

meeting rooms

From 1 to 350 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties. Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  209 reviews

TripAdvisor Rating  3.5/5  654 reviews

SpaBreak package

TripAdvisor rating 1.0/5

nickh0397 Couples - TripAdvisor review

Booked for 1 night stay with a Treatment each for me and my fiance Had booked the room with a bottle of prosecco on arrival which wasnt in the room which i understand can a simple mistake that someone forgot but i go to reception to ask about it and then have to wait nearly 3 hours for someone bring up to the room. Also on arrival no information about meal times or where to go or anything, in the room there is no information also 🤷🏼‍♂️ So again went to reception to ask about dinner and breakfast and got told to speak to the restaurant so stood in there for 10 mins shouting “hello” where one guy came out a door and looked at me and left again. Eventually the man from front check in desk came in and gave me a leaflet. Either the people working there are clueless or couldn't be bothered as the hotel was like a ghost town. Then about 10am in the morning someones banging on the door and says “oh sorry i was told the room was empty” Definitely would not recommend

Lovely hotel

Customer review rating 4.0/5

Alicia Couples - Confirmed reviews ALL

Lovely hotel staff, beautiful clean room. Only downside were the room was quite cold and we waited a long while just ro get the bill in the restaurant . On than that a very lovely experience.

lacking and tired

Customer review rating 1.5/5

Rob Business - Confirmed reviews ALL

Power cuts happen, but as a hotel you should have a back up plan, this was in the form of a generator. sounds good, but it only provided power to the reception area and the restaurant lights. therefore rooms are pitch black and freezing cold, and no food available bar sandwiches? basically disappointing, i frankly dont quite understand how this is ok H&S wise, it must be an issue if there is no lighting in the rooms? one of the worse night sleeps i have had mainly due to the cold. I found a convection heater in a cupboard in the room on departure, maybe that could been explained at check in, although with no power until very late in the evening, circa 2230hrs, not sure it would have helped.

Excellent hotel

Customer review rating 5.0/5

Mr F. Couples - Confirmed reviews ALL

Reception quick and efficient : room very clean and modern: swimming pool above the standard expected it was good enough for a hotel twice the price::: would definitely stay again.

Poor customer service, run down bedrooms (missing bathroom tiles, peeling wallpaper, stained walls).

Customer review rating 2.0/5

Louisa Couples - Confirmed reviews ALL

Poor. Rude receptionist clearly didn’t want to be doing check ins. No lifts in hotel and this wasn’t advised at booking stage, making it very difficult to get to and from room. Lunch menu had been crossed out with pen and a couple of items scribbled on the side consisting of a couple of sandwiches or soup. Very unprofessional hand scribbled menu and extremely poor for a hotel. Room was extremely dated and run down. Overall poor experience and made a 3 night stay very unpleasant.

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Other web-users rate our hotel

  • 263 reviews 8.1/10 Location
  • 854 reviews 4.7/10 Room
  • 724 reviews 6.8/10 Service
  • 10 reviews 8.2/10 WiFi
  • 412 reviews 3/10 Cleanliness
  • 395 reviews 3.5/10 Food
  • 364 reviews 5.8/10 Comfort
  • 257 reviews 4.5/10 Amenities

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