Customer review rating (ALL Rating) 3.5/5 209 reviews
Mercure Dartford Brands Hatch Hotel & Spa
DA3 8PE DARTFORD
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Access: 4.7 km / 2.92 mi 1 hrs 36 min walk / 10 min drive
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Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.
With our flexible meeting rooms we can accommodate meetings for up to 300 people. All rooms have air conditioning, natural daylight and the hotel can arrange all your audio visual requirements.
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Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties. Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.
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Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 1.0/5
nickh0397 Couples - TripAdvisor review
Booked for 1 night stay with a Treatment each for me and my fiance Had booked the room with a bottle of prosecco on arrival which wasnt in the room which i understand can a simple mistake that someone forgot but i go to reception to ask about it and then have to wait nearly 3 hours for someone bring up to the room. Also on arrival no information about meal times or where to go or anything, in the room there is no information also 🤷🏼♂️ So again went to reception to ask about dinner and breakfast and got told to speak to the restaurant so stood in there for 10 mins shouting “hello” where one guy came out a door and looked at me and left again. Eventually the man from front check in desk came in and gave me a leaflet. Either the people working there are clueless or couldn't be bothered as the hotel was like a ghost town. Then about 10am in the morning someones banging on the door and says “oh sorry i was told the room was empty” Definitely would not recommend
Customer review rating 4.0/5
Alicia Couples - Confirmed reviews ALL
Lovely hotel staff, beautiful clean room. Only downside were the room was quite cold and we waited a long while just ro get the bill in the restaurant . On than that a very lovely experience.
lacking and tired
Customer review rating 1.5/5
Rob Business - Confirmed reviews ALL
Power cuts happen, but as a hotel you should have a back up plan, this was in the form of a generator. sounds good, but it only provided power to the reception area and the restaurant lights. therefore rooms are pitch black and freezing cold, and no food available bar sandwiches? basically disappointing, i frankly dont quite understand how this is ok H&S wise, it must be an issue if there is no lighting in the rooms? one of the worse night sleeps i have had mainly due to the cold. I found a convection heater in a cupboard in the room on departure, maybe that could been explained at check in, although with no power until very late in the evening, circa 2230hrs, not sure it would have helped.
Customer review rating 5.0/5
Mr F. Couples - Confirmed reviews ALL
Reception quick and efficient : room very clean and modern: swimming pool above the standard expected it was good enough for a hotel twice the price::: would definitely stay again.
Poor customer service, run down bedrooms (missing bathroom tiles, peeling wallpaper, stained walls).
Customer review rating 2.0/5
Louisa Couples - Confirmed reviews ALL
Poor. Rude receptionist clearly didn’t want to be doing check ins. No lifts in hotel and this wasn’t advised at booking stage, making it very difficult to get to and from room. Lunch menu had been crossed out with pen and a couple of items scribbled on the side consisting of a couple of sandwiches or soup. Very unprofessional hand scribbled menu and extremely poor for a hotel. Room was extremely dated and run down. Overall poor experience and made a 3 night stay very unpleasant.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price