Mercure Warwickshire Walton Hall Hotel & Spa

Danielle was very helpful throughout the booking process. Food was lovely as were our rooms. Our serving staff were very friendly. Biggest issue was feeling forgotten about as we had a private dining room. I had to go and find a member of staff to ask for the mints, teas and coffees we had paid for as part of our meal because by 11pm we hadn’t been served them, and he was rather abrupt and rude. He grudgingly came for our order but we never received the mints we had paid for. A minor detail I know but when you invest a lot of time, energy and indeed money into an evening it’s the little details that really matter. Another minor issue was the man who checked us in circled the wrong room on the map so we walked around for 20 minutes with bags and two young children in the dark and drizzle to find it. Only one member of staff wished us happy new year and that was at breakfast the next morning. Overall my party paid over £1100 between us for the experience and I can’t really decide yet whether it was indeed value for money.

Generally a good stay. Staff friendly and welcoming and service good. However we booked early check in for 10am and the room was not ready when we arrived at midday. In addition, staff gave incorrect directions to room. Had to go back to reception to clarify and staff member who then accompanied us didn’t know where room was either which left us wandering about the hotel hunting for room with our cases. Generally a lovely stay but a little attention to detail would improve.

Checked in online but this wasn’t noted upon arrival and had to go through the process again. Paid £800.00 when checking in online but then had to pay another £210.00 upon arrival even though the agreed rate was £647.00? The apartment is in desperate need of renovation. Water started leaking through the bathroom roof on the day we arrived 02.01. Maintenance came AM 03.01, water leaked again that evening. Reported again. Manager came out to inspect 04.01 as water was still leaking. No alternative apartments were available. The apartment had two bathrooms so my son and I used the shower in the leisure club, which was far from ideal. We departed Sunday 05.01 and the water continued to leak taking pieces of plaster off the ceiling. We stayed dinner, B&B food very good but evening menu very limited and didn’t change at all of the course of our stay. Restaurant staff were all fantastic. Lovely lady from Lemington Spa was great, she served us dinner on the Friday and breakfast on Saturday and Sunday. Sorry I did get her name but she’s a credit to the hotel. Leisure club staff all very friendly and helpful. Leisure club itself getting very tired and dated. The grounds were absolutely stunning. Spoke to Jonnie the manager who knocked 25% percent off the accommodation bill, which I thought was still very poor when you bear in mind the issues with the accommodation were never resolved over the entire course of our stay. Photos and videos available if required

I was really disappointed with the stay, after reading the awful reviews published before we stayed I did get in contact directly with the hotel who reassured me that it was a one off occasion for the bad reviews. I can tell you that this isnt the case. First impressions were great but.. The spa is abosolutely filthy, the carpet in the dry room is covered in stains, the floor throughout the pool was dirty, the shower didnt work properly, empty plastic cups everywhere and the pool was very cloudy. The only thing we used was the sauna, and we had to ask for slippers to walk around it was that bad! The changing rooms were also vile, blue bleach around the base of the toilet and splashed on the floor. The lockers look like they havent been wiped out for months. Just a dirty place which I wouldn't have expected from such a large hotel group. This was the first experience of the hotel so as you can imagine we didnt actually go back to the spa which was upsetting as I travelled just over 2 hours for my partners birthday as a special treat. The room was lovely, but I did pay extra for a superior room. The food on the evening, was very very basic. To the point where my partner has suggested it was like weatherspoons food. Nothing special about it at all. I had noticed a number of guests commenting the same as us. I wouldn't be coming back to stay at this hotel, and I would question staying at another Mercure because of this. I regularly travel for business and this is probably one of the worst hotels I have stayed at for a number of years. Real shame.

Very relaxing and comfortable

Overall it was a positive experience with evidence that all staff were trying hard to be positive in the face of some difficulties with the upkeep of the hotel and it’s provisions.

The staff throughout the hotel were lovely and we enjoyed a visit to the spa. I can’t comment on treatments as it was New Year’s Day and so there wasn’t the option. The rooms and restaurant facilities however leave a lot to be desired, damaged and stained furniture isn’t what I’d expect from a Mercury hotel.

The accommodation was outstanding although one of our heaters was broken. The pool and spa were fantastic. The only down side was the evening meal. This was very poor. The portion sizes were extremely small and had no vegetables. Other than that we had a fab time.

Our room had no heating; breakfast in bed was cold when finally arrived; having to go back into the main house for meals and swimming was a bit of a pain, but the room was very quiet and peaceful

Great venue for a gathering really relaxed and comfortable. Bar prices a little scary. Food was lovely especially at breakfast.

We like to find an hotel to celebrate our wedding anniversary and this one ticked all the right boxes in terms of location, amenities and value for money.

Very impressed with the room and pricing but disappointed with the New Year’s Eve meal. We did discuss this with many of the other guests who also agree and one couple who were trying to order something from Uber eats as they were so hungry. The people who say in the bar and orders pizzas and burgers for between £15-£26 had a much larger meal rather than two small medallions of beef a small spoonful of parsnip purée and a potato stack, no green vegetables etc.

Nice room, the food was ok and the DJ and bar were very good

I had brought a Spa package for a Christmas present for my husband as a teat, this included a spa treatment, dinner, bed and breakfast. 1. On arrival receptionist had very poor English and it was very difficult understanding her, unclear where all the facilities were and what time breakfast was. 2. Was given room 102 which was old, cold and the bathroom smelt absolutely disgusting. Was moved to room 215 which was also a bit tired and unkempt but luckily didn't smell. Rooms need some TLC and are VERY basic. 3. My husband and I had treatments booked in with the Spa, these were not running to schedule as *TWO* members of staff had walked out earlier that morning due to a conflict (therapist happily gave me the low down) and only two therapists were covering. I had a hot stone massage which was okay, again Spa facilities were a but unkempt and needs TLC. 4. The overall leisure facilities were VERY disappointing, the ladies changing rooms were so dirty, there was mud and hair everywhere. One shower looked like the cleaning process had started, however COSHH left out which could have been dangerous for children. Towels, gowns and slippers everywhere. Most lockers were faulty (getting stuck) I found one locker which actually worked. 5. The pool was also full of children, I get it's a hotel but cannot call this a 'Spa' if children are splashing and jumping in to the pool, where this was supposed to be 'relaxing'. 6. No water or clean cups in the leisure part to hydrate 7. Pool area was dirty and full of used plastic cups and used towels. 8. We had a meal included in the offer, the curry was lovely (compliments to the chef), nil complaints with the dinner. 9. Bar prices EXTREMELY overpriced 10. Breakfast the following day was basic but fine, not a 4 star hotel breakfast.

The staff were very helpful especially when we had an issue with the air con in our room, it wouldn’t turn off not ideal in January. We were soon shown 3 other rooms to choose from. We were very happy with our stay and would revisit.