Hotel - Mercure Warwickshire Walton Hall Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Warwickshire Walton Hall Hotel & Spa

4.0/5 3,343 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 22 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby


BARCLAYS BANK4.35 km / 2.7 mi CO-OP3.22 km / 2 mi POST OFFICE3.86 km / 2.4 mi
CHEMIST3.06 km / 1.9 mi MEDICAL CENTRE3.06 km / 1.9 mi SAINSBURYS4.02 km / 2.5 mi

Your meetings and events

Our meeting rooms have natural daylight, air conditioning, wide screen TVs, a breakout space and free WiFi.Meeting rooms in the Hall include air conditioning, large screens, fridges, a breakout space and free WiFi.

Mercure Warwickshire Walton Hall Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CHESTNUT 0 m2 2 m 60 20 20 20 0
COURTYARD SUITE 0 m2 2 m 180 0 36 60 170
MORDAUNT 0 m2 4 m 60 25 0 0 50
ROWAN 0 m2 2 m 50 20 23 14 0
SYCAMORE 0 m2 2 m 0 0 0 0 50
ELM 13 m2 2 m 0 0 6 0 0
HOLLY 13 m2 2 m 0 0 0 0 0
OAK 13 m2 2 m 0 0 6 0 0
ASH 13 m2 2 m 0 0 6 0 0
WICKEN 17 m2 3 m 12 0 8 0 0
MASSINGHAM 21 m2 3 m 14 8 10 0 0
AVONCLIFFE 29 m2 3 m 20 12 14 8 0
BEECH 36 m2 2 m 30 14 14 9 27
SILVERTON 36 m2 3 m 30 12 16 9 0
PINE 37 m2 2 m 30 14 14 9 0
POPLAR 41 m2 2 m 30 14 14 9 0
BADGWORTH 43 m2 3 m 35 12 16 8 0
INDORE 44 m2 3 m 45 16 16 10 0
D'EIVILE 44 m2 5 m 40 16 14 8 0
CEDAR 45 m2 2 m 30 14 18 12 0
MONCRIEFFE 157 m2 4 m 120 0 0 0 120
COURTYARD 262 m2 3 m 180 60 40 60 170
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

  • 197 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 ALL Rating 6,600 reviews

Our guest reviews for
Mercure Warwickshire Walton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 3,343 reviews
Keely S. Couples - 13/01/2020 Confirmed reviews ALL
« Short Break »

• Wonderful spa afternoon and very attentive, kind and thoughtful masseuse • Very nice staff in spa (let me borrow £1 for a locker) • Room very comfortable • Waitress in restaurant was very kind and once again very attentive to our dietary needs. Really fabulous attitude, even the next morning dealing with what sounded to be a difficult customer

Kirstie Couples - 12/01/2020 Confirmed reviews ALL
« Very disappointing. »

We arrived and had to move rooms as the room we had been given was tatty and things were old and broken. The new room was better thankfully and the receptionist was helpful. The food at dinner on the Thursday night was awful. I am pretty sure things had been reheated and that the 'pie' was a pukka pie and not homemade as it stated. We had a spa day the next day and the 'spa' is the shoddiest I have ever been too. I think that the building was originally a sports hall or something similar and then made to be a 'spa' which does not work. The lockers did not work and the changing room smelt of urine. The steam room smelt of damp and was not pleasant. My hot stone 'massage' was the worst I have ever had. My therapist thought it was appropriate to talk to me throughout the whole treatment telling me about her life (even though I made it clear I did not want to chat). Honestly, I could tell you her whole life story. She then proceeded to lean across me to access the oil instead of walking round the bed like good therapists do. She also pointed out my birthmark on my back, PICKED at it and then asked me what it was and said it 'didn't look good'. I mean, how unprofessional and personal. The refreshment facilities at the spa were a joke. There were never any cups and glasses when you needed them and there was a disgusting bowl of old dried coffee (with coffee that was stuck to the sides) with a spoon in it for you to make coffee with. Nothing about the 'spa' was relaxing at all. We went for lunch to the restaurant and my boyfriend had to send his sandwich back. Half of the contents that were stated on the menu were not in the sandwich and the bread was stale. I mean, how hard is it to get a sandwich correct?! This was rectified quickly by the helpful waitress but if I was a chef sending continuously bad food out, I clearly wouldn't care about my job or the reputation of the hotel and its food. The food and service at dinner got better on the Friday evening so I am assuming the weekend staff and weekend chef then came in. Also, there was Christmas music playing everywhere. It was 2nd and 3rd January so just depressing to have that playing still in the New Year. Staying at this hotel was the worst £360 I have ever spent and I will never stay at a Mercure hotel again.

Julie Y. Families - 11/01/2020 Confirmed reviews ALL
« Lovely few days away! »

Despite the heating not working properly and the toilet leaking, we had a lovely break. Staff were friendly and food was good, Would have been a 10 but for the problems in our room.

Jo M. Friends - 10/01/2020 Confirmed reviews ALL
« Fantastic Christmas Spa and Dinner Dance »

Spa, food, disco and bed and breakfast were, as always, superb. The staff are so attentive. Already booked for Christmas 2020

Mr. C. Couples - 09/01/2020 Confirmed reviews ALL
« very good »

Staff were helpful and polite, the only thing noted was there was only one lounger chair in the room.

Mrs R. S. Families - 09/01/2020 Confirmed reviews ALL
« New Year’s Eve »

Danielle was very helpful throughout the booking process. Food was lovely as were our rooms. Our serving staff were very friendly. Biggest issue was feeling forgotten about as we had a private dining room. I had to go and find a member of staff to ask for the mints, teas and coffees we had paid for as part of our meal because by 11pm we hadn’t been served them, and he was rather abrupt and rude. He grudgingly came for our order but we never received the mints we had paid for. A minor detail I know but when you invest a lot of time, energy and indeed money into an evening it’s the little details that really matter. Another minor issue was the man who checked us in circled the wrong room on the map so we walked around for 20 minutes with bags and two young children in the dark and drizzle to find it. Only one member of staff wished us happy new year and that was at breakfast the next morning. Overall my party paid over £1100 between us for the experience and I can’t really decide yet whether it was indeed value for money.

Anonymous Families - 08/01/2020 Confirmed reviews ALL
« Generally a good stay but a few details could be improved »

Generally a good stay. Staff friendly and welcoming and service good. However we booked early check in for 10am and the room was not ready when we arrived at midday. In addition, staff gave incorrect directions to room. Had to go back to reception to clarify and staff member who then accompanied us didn’t know where room was either which left us wandering about the hotel hunting for room with our cases. Generally a lovely stay but a little attention to detail would improve.

Chris G. Families - 07/01/2020 Confirmed reviews ALL
« Great staff poor accommodation »

Checked in online but this wasn’t noted upon arrival and had to go through the process again. Paid £800.00 when checking in online but then had to pay another £210.00 upon arrival even though the agreed rate was £647.00? The apartment is in desperate need of renovation. Water started leaking through the bathroom roof on the day we arrived 02.01. Maintenance came AM 03.01, water leaked again that evening. Reported again. Manager came out to inspect 04.01 as water was still leaking. No alternative apartments were available. The apartment had two bathrooms so my son and I used the shower in the leisure club, which was far from ideal. We departed Sunday 05.01 and the water continued to leak taking pieces of plaster off the ceiling. We stayed dinner, B&B food very good but evening menu very limited and didn’t change at all of the course of our stay. Restaurant staff were all fantastic. Lovely lady from Lemington Spa was great, she served us dinner on the Friday and breakfast on Saturday and Sunday. Sorry I did get her name but she’s a credit to the hotel. Leisure club staff all very friendly and helpful. Leisure club itself getting very tired and dated. The grounds were absolutely stunning. Spoke to Jonnie the manager who knocked 25% percent off the accommodation bill, which I thought was still very poor when you bear in mind the issues with the accommodation were never resolved over the entire course of our stay. Photos and videos available if required

Louise B. Couples - 06/01/2020 Confirmed reviews ALL
« Spa was filthy, couldnt walk around with no shoes on! »

I was really disappointed with the stay, after reading the awful reviews published before we stayed I did get in contact directly with the hotel who reassured me that it was a one off occasion for the bad reviews. I can tell you that this isnt the case. First impressions were great but.. The spa is abosolutely filthy, the carpet in the dry room is covered in stains, the floor throughout the pool was dirty, the shower didnt work properly, empty plastic cups everywhere and the pool was very cloudy. The only thing we used was the sauna, and we had to ask for slippers to walk around it was that bad! The changing rooms were also vile, blue bleach around the base of the toilet and splashed on the floor. The lockers look like they havent been wiped out for months. Just a dirty place which I wouldn't have expected from such a large hotel group. This was the first experience of the hotel so as you can imagine we didnt actually go back to the spa which was upsetting as I travelled just over 2 hours for my partners birthday as a special treat. The room was lovely, but I did pay extra for a superior room. The food on the evening, was very very basic. To the point where my partner has suggested it was like weatherspoons food. Nothing special about it at all. I had noticed a number of guests commenting the same as us. I wouldn't be coming back to stay at this hotel, and I would question staying at another Mercure because of this. I regularly travel for business and this is probably one of the worst hotels I have stayed at for a number of years. Real shame.

Donna E. Couples - 06/01/2020 Confirmed reviews ALL
« Mrs E. »

Very relaxing and comfortable

Mike L. Families - 06/01/2020 Confirmed reviews ALL
« Friendly welcoming staff if a little stretched disorganised »

Overall it was a positive experience with evidence that all staff were trying hard to be positive in the face of some difficulties with the upkeep of the hotel and it’s provisions.

Jodie Couples - 04/01/2020 Confirmed reviews ALL
« Nice location, lovely staff, although rooms need some TLC »

The staff throughout the hotel were lovely and we enjoyed a visit to the spa. I can’t comment on treatments as it was New Year’s Day and so there wasn’t the option. The rooms and restaurant facilities however leave a lot to be desired, damaged and stained furniture isn’t what I’d expect from a Mercury hotel.

Caroline Families - 04/01/2020 Confirmed reviews ALL
« Great »

The accommodation was outstanding although one of our heaters was broken. The pool and spa were fantastic. The only down side was the evening meal. This was very poor. The portion sizes were extremely small and had no vegetables. Other than that we had a fab time.

J C. Couples - 04/01/2020 Confirmed reviews ALL
« Satisfactory but could of been better »

Our room had no heating; breakfast in bed was cold when finally arrived; having to go back into the main house for meals and swimming was a bit of a pain, but the room was very quiet and peaceful

Joanne B. Friends - 04/01/2020 Confirmed reviews ALL
« Fantastic New Year »

Great venue for a gathering really relaxed and comfortable. Bar prices a little scary. Food was lovely especially at breakfast.

Alanbg Couples - 03/01/2020 Confirmed reviews ALL
« Quiet couple of days away. »

We like to find an hotel to celebrate our wedding anniversary and this one ticked all the right boxes in terms of location, amenities and value for money.

Nataliedrought Families - 03/01/2020 Confirmed reviews ALL
« Great location and grounds but the set New Year’s Eve meal was very disappointing »

Very impressed with the room and pricing but disappointed with the New Year’s Eve meal. We did discuss this with many of the other guests who also agree and one couple who were trying to order something from Uber eats as they were so hungry. The people who say in the bar and orders pizzas and burgers for between £15-£26 had a much larger meal rather than two small medallions of beef a small spoonful of parsnip purée and a potato stack, no green vegetables etc.

Mark Friends - 02/01/2020 Confirmed reviews ALL
« A really good party and overnight stay »

Nice room, the food was ok and the DJ and bar were very good

Abbie Couples - 02/01/2020 Confirmed reviews ALL
« Poor and run down facilities - not a 'Spa' *avoid* »

I had brought a Spa package for a Christmas present for my husband as a teat, this included a spa treatment, dinner, bed and breakfast. 1. On arrival receptionist had very poor English and it was very difficult understanding her, unclear where all the facilities were and what time breakfast was. 2. Was given room 102 which was old, cold and the bathroom smelt absolutely disgusting. Was moved to room 215 which was also a bit tired and unkempt but luckily didn't smell. Rooms need some TLC and are VERY basic. 3. My husband and I had treatments booked in with the Spa, these were not running to schedule as *TWO* members of staff had walked out earlier that morning due to a conflict (therapist happily gave me the low down) and only two therapists were covering. I had a hot stone massage which was okay, again Spa facilities were a but unkempt and needs TLC. 4. The overall leisure facilities were VERY disappointing, the ladies changing rooms were so dirty, there was mud and hair everywhere. One shower looked like the cleaning process had started, however COSHH left out which could have been dangerous for children. Towels, gowns and slippers everywhere. Most lockers were faulty (getting stuck) I found one locker which actually worked. 5. The pool was also full of children, I get it's a hotel but cannot call this a 'Spa' if children are splashing and jumping in to the pool, where this was supposed to be 'relaxing'. 6. No water or clean cups in the leisure part to hydrate 7. Pool area was dirty and full of used plastic cups and used towels. 8. We had a meal included in the offer, the curry was lovely (compliments to the chef), nil complaints with the dinner. 9. Bar prices EXTREMELY overpriced 10. Breakfast the following day was basic but fine, not a 4 star hotel breakfast.

Sam T. Couples - 02/01/2020 Confirmed reviews ALL
« Most enjoyable apart from the first evenings dinner was very disappointing. To be honest we should have said at the time. »

The staff were very helpful especially when we had an issue with the air con in our room, it wouldn’t turn off not ideal in January. We were soon shown 3 other rooms to choose from. We were very happy with our stay and would revisit.

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