Mercure Hotel Raphael Wien 4 stars

Mercure Hotel Raphael is conveniently located, and it is easily reachable by public transportation (U6 station Gumpendorfer Strasse, or U3-U6 station Westbahnhof, where also the bus from Vienna airport stops). I had a very good room on the 6th floor, well furnished and with a comfortable bed. The bathroom was good, too. Cleanliness was very good, air conditioning worked perfectly and was not noisy. Insulation from outside noise was not perfect, but the side street where the hotel is located was very quiet, so there were no problems getting a good sleep. Staff was very, very friendly and helpful, and breakfast was very good, with many choices available.

Nice, clean room; Silent and good aircondition. Friendly, social staff and reasonable price. The hotel provide a perfect optimization of level and price. It's simply exactly what I need, when I'm on a business trip. I can't see why I should choose another hotel for my next stay in Wien.......

Very friendly stuff, hotel located very close to underground and to the main commercial street. Rooms clean and slient.

Staff and receptionist was amazing and very helpful Location is great Room was fine and spacious, nice comfy bed

Good location pleasant staff quiet rooms Bar was closed but Ibis was up the road

The room was well cleaned and with all the forniture that you need during holidays. The price is honest considering the quality of the structure. I spend a very good time!

Location is good; tram and railwaystation nearby. Breakfast is amazing, compliments to the breakfast team. Clean room and good housekeeping. Accor status recognition is modest. We missed the welcome drink and gift. Late check out felt like asking a huge favour.

We were pretty well satisfied with our stay here. The room was clean and comfortable. However, despite me receiving a text in the morning saying our room was ready, when we arrived, it was not ready. The receptionist was helpful and did let us leave our luggage in a secure cupboard while we went to have some lunch, but she didn't seem to be concerned that we'd been given the wrong information or that we had been (mildly) inconvenienced. She was perfectly nice and polite, but we didn't get the feeling she was empathising with us.

Wonderful hotel, wonderful service, wonderful breakfast. I can't fault this hotel - it has been my hotel of choice in Vienna in the last few months. My first stay was due my All membership although it's not very close to the office but it's really good so have no intention to change it. The rooms obviously differ but the suites even have terrace access. Spacious, clean rooms and really nice bedding. The breakfast has lots of options as well. Also, compared to other hotels, if you are an All member, it actually counts!

The room was big,clean ,cozy and warm .The breackfast was reach ,various ;fresh fruits,juice,fresh tomato,cake...The hotel is near Houmbathof .Close to metro.In lobby is a tv,PC,fire place,reception, armchair...

Thank you for room upgrade! It's was really great for our active baby. Nice Xmas and New Year gift Rooms stylish and spacious with all you need (even balcony, just a pity we couldn't use it in full in the end of December) An only think we must care for is heating - extremely hot if you won't turn all handles on very long chain of heaters

It was a good hotel and I really liked staying there.The breakfast was good and diversed, the room was small but clean just what I needed. The location is perfect near Mariahilf and metro station..also near train station. Also for those who want, there is a lidl store near the hotel. I really enjoyed my holiday in this hotel 😊

Very unfriendly receptionist during check-in, room very small, was offered an upgrade subject to availability in an e-mail from the hotel but the hotel was "full", a few hours later when another, more friendly, receptionist was at the desk, the hotel was not full & I was offered a larger room, something I declined as I had already unpacked & hate moving rooms after having settled in. The rooms are relatively expensive for what they offer. The location of the hotel was also not the best part of the city. All in all, an experience to forget & not to be repeated any time soon.

Rooms recently renovated and very clean and comfortable; nice location for the West of town. Very good value for money. Staff polite and helpful if you ask things. For business perfect, as quiet and practical

competent and very friendly stuff, present the Hotel with Viennese charm and warm service attidute, we came as a costumer and went as a friend, the car parking will be a few meters at the Ibis Hotel 100m far from Raphael because in the Raphael has very limited parking garage, this will be no problem at all if know the very complecatet parking situation in Vienna!