Mercure Hotel Raphael Wien

Mercure Hotel Raphael Wien 4 stars

Customer review rating (ALL Rating) 4.5/5 595 reviews

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Hotel extras

  • Walk to station with local/long-distance trains/direct airport connection.

  • Shopping like a local! The Mariahilfer shopping street is just around the corner.

  • Exclusive boardroom for your meeting with terrace access.

  • Our studios with terrace is the best place to enjoy the view over Vienna.

  • Modern boutique hotel with excellent breakfast.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23

GPS:48.191929, 16.339215

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms


Your meetings and events

The Mercure Raphael Wien may not be a typical business hotel with numerous conference rooms and the associated high-tech equipment, but that does not mean that you have to do without. Here too, we follow a customer-focused approach to service and offer streamlined solutions. The Mercure Raphael Wien has a modern seminar room that can accommodate up to 40 people and can be equipped to suit your needs. The conference room is fully air-conditioned and provides the perfect setting for your event in Vienna, whether it is a seminar, work meeting or celebration.

Room descriptions and layouts

meeting room

From 1 to 42 


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Our accommodation(s)

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms include free WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  595 reviews

TripAdvisor Rating  4.0/5  598 reviews

Excellent option in Wien

Customer review rating 5.0/5

Breno Solo - Confirmed reviews ALL

Very good stay, excellent breakfast, location, public transportation. The only down point is that the room wall is a little thin, so you can hear noises from the other rooms. Other than that, in the morning you can hear people slamming doors (doors too heavy, it happens in other hotels too).

Perfect hotel.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Hotel staff were very friendly and helpful. Rooms were spacious , bright and stylish. Location was 10 minutes walk from u bahn station. Hence easy access to all areas. Breakfast was a delightful spread and the best I have had in a European hotel. There were several restaurants locally so again it was easy to eat out locally . I would highly recimmend this hotel and will return

Good location, easy access, beautifull room

Customer review rating 4.5/5

Alin Couples - Confirmed reviews ALL

3 night stay at the Mercure Raphael. We were upgraded to the "privilege" room fro free (thank you). Good breakfast, nice and helpful staff, very close to the Metro and tram stations.

Dear Alin M., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

No gold member upgrades

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

As a Gold member I did not get any of the status related bonuses: No welcome drink, No room upgrade(my room was on the 3rd Floor directly across the elevator), No possibilty for late check-out.

Customer review rating 0.5/5

Mohammed A. H. Couples - Confirmed reviews ALL

Worst experience ever. Note, i have been around the world and on some great Accor hotels just like the one in Maldives and is great. Now, i chose this Hotwl because it says Queen Bed but we found out it's 2 twins beds next to each other!!!!! What the hell is that? I asked for a queen bed and they said we don't have. The 2nd misleading information is the AC. The hotel shut down the AC as they said to us in the whole Hotel and it's hot. I have the right to turn on the AC whenever i want. However, we couldn't turn it on!!!!? Room is full of flying bugs and is not very clean. Trust me when i say this, a motel would had been a better choice. This Hotel ruined my whole trip Regards, Mohammed

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Other web-users rate our hotel

  • 509 reviews 9/10 Location
  • 684 reviews 6.8/10 Room
  • 533 reviews 8.6/10 Service
  • 14 reviews 7.3/10 WiFi
  • 401 reviews 7.3/10 Breakfast
  • 303 reviews 6/10 Cleanliness
  • 94 reviews 4.5/10 Amenities
  • 94 reviews 3.4/10 Food

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