Mercure Hotel Raphael Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 988 reviews

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Mercure Hotel Raphael Wien
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+ 19 Services

Hotel extras

  • Walk to station with local/long-distance trains/direct airport connection.

  • Shopping like a local! The Mariahilfer shopping street is just around the corner.

  • Exclusive boardroom for your meeting with terrace access.

  • Our studios with terrace is the best place to enjoy the view over Vienna.

  • Modern boutique hotel with excellent breakfast.

Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060 vienna
austria

Fax: (+43)1/59990904

Check-in from 15h00

Check out up to 12h00

  • U3/U6/U4:  U3/U6/U4 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12 miles

  • By train

    HAUPTBAHNHOF At 5km / 3 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

GPS:48.191929, 16.339215

Companies

  • ALU KONIG STAHL 2.0 km / 1.0 mi
  • ASP 6.0 km / 3.0 mi
  • GFI 8.0 km / 5.0 mi
  • HEWLETT PACKARD 4.0 km / 2.0 mi
  • HRV HOTELBETRIEBS GMBH 4.0 km / 3.0 mi
  • IBM 5.0 km / 3.0 mi
  • JABIL CIRCUIT 6.0 km / 3.0 mi
  • L'OREAL 4.0 km / 2.0 mi
  • PORNER 2.0 km / 1.0 mi
  • SCHIEBEL GMBH 2.0 km / 1.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Meeting rooms

One breakfast

Your meetings and events

The Mercure Raphael Wien may not be a typical business hotel with numerous conference rooms and the associated high-tech equipment, but that does not mean that you have to do without. Here too, we followa customer-focused approach to service and offer streamlined solutions. The Mercure Raphael Wien has a modern seminar room that can accommodate up to 40 people and can be equipped to suit your needs. The conferenceroom is fully air-conditioned and provides the perfect setting for your event in Vienna, whether it is a seminar, work meeting or celebration.

Room descriptions and layouts

meeting room

From 1 to 20 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms include free WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

Our guest reviews for
Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

988 reviews

TripAdvisor Rating 4.0/5

582 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very convenient location

Customer review rating 4.0/5

Jo-ann N. Families - 12/01/2022 Confirmed reviews ALL

We had a pleasant stay in a small Mercure hotel. The staff were friendly and helpful. The chambermaid was extremely efficient and quick. The hotel is very well located near U-bahn stations and other public transport.

Dear Jo-Anne N., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Nice stay

Customer review rating 5.0/5

Krzysztof Couples - 31/12/2021 Confirmed reviews ALL

A little bit old, but nice and clean. Very nice and helpfull staff. Be back visiting Vienna next time.

Dear Krzysztof M., thank you very much for the high score, we are really appreciated about it. We hope, we will have the opportunity to welcome you back in our Hotel in the future! Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Well located and good service.

Customer review rating 4.5/5

Sahara G. Business - 21/11/2021 Confirmed reviews ALL

very good

Dear Sahara Gurung, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

not a good stay

Customer review rating 0.5/5

Jon Couples - 15/11/2021 Confirmed reviews ALL

so hot in the building and room, cannot adjust the temperature, kept window open with single digit outside temperature yet still hot and stuffy. water pressure went up and down, water was either boiling to cold plus no pressure. so noisy, one because of doors slamming, and two because cleaning staff were banging stuff around all weekend.

Dear Jon Lax, Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Well located excellent personnel

Customer review rating 4.5/5

Marelly M. Business - 13/11/2021 Confirmed reviews ALL

Very welcoming personnel excellent attention and sercice very well located Thank you

Dear M., We very much appreciate your comments regarding your stay with us It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Super

Customer review rating 5.0/5

Erwin_m Business - 24/10/2021 Confirmed reviews ALL

Polacem,

Very clean. Well located.

Customer review rating 4.5/5

Valerie Couples - 14/10/2021 Confirmed reviews ALL

Very quiet and peaceful. Receptionists were helpful.

Dear Valerie M., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Terrible experience due to guests staying in 2 next rooms

Customer review rating 1.0/5

Konstantin Families - 13/10/2021 Confirmed reviews ALL

Dear Mr. Paul-Christoph SCHWERTNER. Our staying in the hotel was really disappointing. Guests from 202, 203 rooms and might be some other rooms on our floor, looks like they were together, they yelling, laughing, slamming the doors all night long, they were just terrible, and we didn't sleep at all this night before our flight. I asked your manager at reception to help, he tried to calm down these people twice during the night, but it didn't help at all (I suggest in that case only police would help to calm down these people). Best regards, Konstantin +7(926)354-56-69

Dear Konstantin E., thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, herefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good location to explore Vienna

Customer review rating 4.5/5

Couple Couples - 27/09/2021 Confirmed reviews ALL

We were well received by the staff who welcomed us with an upgrade, The room was nice and tidy, and we had quiet night. The hotel is a good, central location. Public transportation is close by and takes you everywhere around the city.

My "Home" in Wien.........

Customer review rating 5.0/5

Trygve T. Business - 20/09/2021 Confirmed reviews ALL

I'm always staying in Hotel M. Raphael. Nice and service minded people; clean, silent; good air condition; fantastic beds. I just feel like home ........

Dear Trygve T., thank you very much for your loyalty to our house and your kind words. We are very happy to read that we can offer you a pleasant stay at any time and that you are completely satisfied with our service. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good Stay

Customer review rating 5.0/5

Christophe C. Friends - 18/09/2021 Confirmed reviews ALL

Good breakfast and clean rooms.

Dear Christophe C., we very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Well located

Customer review rating 4.0/5

Hanna Couples - 16/09/2021 Confirmed reviews ALL

Chose this hotel for its location by Westbahnhof. And also Mercure as a trusted hotel chain. The room was large, clean and comfortable.

Dear Hanna Katriina T., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

We had a good stay in your hotel

Customer review rating 4.0/5

Alfred Couples - 14/09/2021 Confirmed reviews ALL

We didn´t get the same price for a stay for 8 nights and lower price just for 2 days. Breakfast - Only thing......there was no possiblity to get fried eggs. Room was perfect and very clean Friendly staff

Dear Alfred J., We very much appreciate your comments regarding your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Great place for a business trip in Vienna

Customer review rating 4.5/5

Pm Business - 09/09/2021 Confirmed reviews ALL

Very nice hotel, clean and comfortable room, minibar included is a very nice feature. Very friendly staff. My only complain would be about the breakfast: the breakfast room does not have a lot of tables and the first morning I went there I had to wait. Also, the variety of breakfast choices is not very big for such a type of hotel. I would anyway stay there again since the overall price/quality ratio is very good.

Dear Pedro M., we very much appreciate your comments regarding your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will visit us again. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Great hotel with easy access to the center

Customer review rating 5.0/5

Ioannis- G. Couples - 30/08/2021 Confirmed reviews ALL

Clean comfortable hotel located in a beautiful pari of town opposite the Raimunnd theater. 10 min walk to Mariahilfer for shopping, to West Banhof foe public transport & late night supermarket, to Margeritengurtel to get to Schonbrunn. The breakfast is very decent, towels, sheets were spotless. I will be coming back soon.

Dear Ioannis E., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Perfect hotel in Vienna

Customer review rating 5.0/5

Av Solo - 25/08/2021 Confirmed reviews ALL

Back after one year, hotel Raphael confirmed to be a perfect choice: good rooms & bathrooms, great breakfast, helpful & friendly staff.

Dear Angelo V., thank you very much for your loyalty to our house and your kind words. We are very happy to read that we can offer you a pleasant stay at any time and that you are completely satisfied with our service. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Horrible breakfast and bad experience over-all

Customer review rating 3.0/5

Anonymous Families - 22/08/2021 Confirmed reviews ALL

The hotel was understaffed so the breakfast for example was a horrible experience. Crowded room, never enough food (had trouble finding an omlette for several days, lots of times we found only one croissant and we are a family of four and they would not bring any etc). Had to wait for 20 minutes to get a table cleaned more than once. When we talked (nicely) to the receptionist about the fact that they are understaffed the situation turned very ugly, with people accusing us they would loose their jobs and their kids would starve because of us. Our own kids were so embaressed by this that they refused to come the last three days downstairs for breakfast. We paid more than 300 euros for a breakfast that was the worst experience in our life and we've been to hundreds of hotel, from 2 to 5 stars. Would never stay there again and it made us seriously reconsider any Mercure experience in the future.

Dear Nicola l., Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Back at Mercure Raphael Wien

TripAdvisor rating 5.0/5

ANGELO V 21/08/2021 TripAdvisor review

I was back at Mercure Raphael after one year. This hotel confirmed as very very good: I had a great room with no noise from outside or from air conditioning, the bed was very comfortable, the bathroom was good. Breakfast was very good, with several choices available. Staff were friendly and very helpful.

A very pleasant stay

TripAdvisor rating 5.0/5

monicavasile 19/07/2021 TripAdvisor review

The hotel is placed in a very known area, close to Westbahnhof station and near the city center. The room was very clean, with all the necessary items, very hospitable and with a view to Raimund theatre. The staff at the reception and the restaurant was very nice, kind and helpful. Definitely I will return here next time. Thank you.

Wonderful as usual

TripAdvisor rating 5.0/5

Alexutz_m Business - 01/02/2020 TripAdvisor review

Wonderful hotel, wonderful service, wonderful breakfast. I can't fault this hotel - it has been my hotel of choice in Vienna in the last few months. My first stay was due my All membership although it's not very close to the office but it's really good so have no intention to change it. The rooms obviously differ but the suites even have terrace access. Spacious, clean rooms and really nice bedding. The breakfast has lots of options as well. Also, compared to other hotels, if you are an All member, it actually counts!

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