Mercure Hotel Raphael Wien 4 stars

Customer review rating 4.3/5 679 reviews

Mercure Hotel Raphael Wien
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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060
vienna
austria

Tel: +4319059660

Fax: (+43)1/59990904

Contact email

Check-in from 15h00

Check out up to 12h00

  • U3/U6/U4 :  U3/U6/U4 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12 miles

  • By train

    HAUPTBAHNHOF At 5km / 3 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

GPS :48.191929, 16.339215

Companies

  • ALU KONIG STAHL 2.0 km / 1.0 mi
  • ASP 6.0 km / 3.0 mi
  • GFI 8.0 km / 5.0 mi
  • HEWLETT PACKARD 4.0 km / 2.0 mi
  • HRV HOTELBETRIEBS GMBH 4.0 km / 3.0 mi
  • IBM 5.0 km / 3.0 mi
  • JABIL CIRCUIT 6.0 km / 3.0 mi
  • L'OREAL 4.0 km / 2.0 mi
  • PORNER 2.0 km / 1.0 mi
  • SCHIEBEL GMBH 2.0 km / 1.0 mi
Companies

Your meetings and events

The Mercure Raphael Wien may not be a typical business hotel with numerous conference rooms and the associated high-tech equipment, but that does not mean that you have to do without. Here too, we followa customer-focused approach to service and offer streamlined solutions. The Mercure Raphael Wien has a modern seminar room that can accommodate up to 40 people and can be equipped to suit your needs. The conferenceroom is fully air-conditioned and provides the perfect setting for your event in Vienna, whether it is a seminar, work meeting or celebration.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Day light

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms include free WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Standard double room with two single beds

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege Double Room

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
Rooms

Our guest reviews for
Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

679 reviews

tripadvisor

TripAdvisor Rating 4.0/5

564 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.3/5

Mohamed Business - 17/03/2020 Confirmed reviews ALL

Staff and receptionist was amazing and very helpful Location is great Room was fine and spacious, nice comfy bed

Dear Mohamed K., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good stay

Customer review rating 4.3/5

N F. Couples - 16/03/2020 Confirmed reviews ALL

Good location pleasant staff quiet rooms Bar was closed but Ibis was up the road

Dear Nigel F., We very much appreciate your comments regarding your stay with us.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Amazing stay

Customer review rating 4.3/5

Elisa Couples - 28/02/2020 Confirmed reviews ALL

The room was well cleaned and with all the forniture that you need during holidays. The price is honest considering the quality of the structure. I spend a very good time!

Dear Elisa L., thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. See you soon! Kind Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good location and breakfast

Customer review rating 4.3/5

J. Couples - 05/02/2020 Confirmed reviews ALL

Location is good; tram and railwaystation nearby. Breakfast is amazing, compliments to the breakfast team. Clean room and good housekeeping. Accor status recognition is modest. We missed the welcome drink and gift. Late check out felt like asking a huge favour.

Dear Just H., Thank you for taking the time to tell us about your experience with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Very comfortable stay

Customer review rating 4.3/5

Susan M. Couples - 03/02/2020 Confirmed reviews ALL

We were pretty well satisfied with our stay here. The room was clean and comfortable. However, despite me receiving a text in the morning saying our room was ready, when we arrived, it was not ready. The receptionist was helpful and did let us leave our luggage in a secure cupboard while we went to have some lunch, but she didn't seem to be concerned that we'd been given the wrong information or that we had been (mildly) inconvenienced. She was perfectly nice and polite, but we didn't get the feeling she was empathising with us.

Wonderful as usual

TripAdvisor rating 4.0/5

Alexutz_m Business - 01/02/2020 TripAdvisor review

Wonderful hotel, wonderful service, wonderful breakfast. I can't fault this hotel - it has been my hotel of choice in Vienna in the last few months. My first stay was due my All membership although it's not very close to the office but it's really good so have no intention to change it. The rooms obviously differ but the suites even have terrace access. Spacious, clean rooms and really nice bedding. The breakfast has lots of options as well. Also, compared to other hotels, if you are an All member, it actually counts!

Great service!

Customer review rating 4.3/5

Anja Friends - 31/01/2020 Confirmed reviews ALL

Hotel is a bit “out of town” but it has all it needs close to by. The service we received was eminent! Would definitely book again if in Vienna!

A nice hotel

Customer review rating 4.3/5

Valentin Business - 31/01/2020 Confirmed reviews ALL

This time the accomodation was good.

Good feeling

Customer review rating 4.3/5

Ramos Couples - 20/01/2020 Confirmed reviews ALL

Overall very good experience; comfort bed, grate breakfast. Provided upgrade without any questions

Dear Ramunas B., We very much appreciate your comments regarding your stay at the Mercure Hotel Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Excellent

Customer review rating 4.3/5

Ingrid Solo - 16/01/2020 Confirmed reviews ALL

I really liked the hotel, especially its location, the breakfast, their interior, the staff. If I still had a bar in the evenings, I'd be ideal.

Dear Ingrida K., we very much appreciate your comments regarding your stay at the Mercure Hotel Raphael Wien. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Great experience

Customer review rating 4.3/5

Kenny Couples - 12/01/2020 Confirmed reviews ALL

helpful staff and tidy environment, highly recommended

Dear Kwai Leong C., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Optimize the heating system

Customer review rating 4.3/5

Octavian C. Couples - 12/01/2020 Confirmed reviews ALL

Still continues to be very hot, especially on the upper floors.

Dear Octavian C., we very much appreciate your comments regarding your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to provide a better experience in the future. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Excellent

TripAdvisor rating 4.0/5

MIRONG Couples - 12/01/2020 TripAdvisor review

The room was big,clean ,cozy and warm .The breackfast was reach ,various ;fresh fruits,juice,fresh tomato,cake...The hotel is near Houmbathof .Close to metro.In lobby is a tv,PC,fire place,reception, armchair...

Worst pillows ever, breakfast just as bad

Customer review rating 4.3/5

Samir S. Solo - 03/01/2020 Confirmed reviews ALL

Unfortunately was not good, what we pay for in a hotel Is for a good night sleep, you can be as Nice and professional, but basics are basics , bad bed, bad pillows, bad breakfast. Never again for me.

Dear Samir S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Lovely suits at 7th floor

TripAdvisor rating 4.0/5

izhidkov Family - 03/01/2020 TripAdvisor review

Thank you for room upgrade! It's was really great for our active baby. Nice Xmas and New Year gift Rooms stylish and spacious with all you need (even balcony, just a pity we couldn't use it in full in the end of December) An only think we must care for is heating - extremely hot if you won't turn all handles on very long chain of heaters

Very average

Customer review rating 4.3/5

Medha Couples - 02/01/2020 Confirmed reviews ALL

The experience wasn't that great, bad pillows which gave me shoulder pain and the staff would just walk into the room without knocking.

Dear Medha M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert, Quality & Reputation Manager

Very good hotel in a very good location

Customer review rating 4.3/5

Diana Families - 30/12/2019 Confirmed reviews ALL

We loved our 3 days in Mercure Raphael, in a good warm room and a rich breakfast. Very close to Mariahilfer Straße- good for walk and shopping. The bed was perfect as always in Mercure Hotels, so we had a peaceful sleep, room and bathroom clean, only the bath tub was maybe a little too high. Many restaurants around, a short tram trip from Hauptbahnhof, also a good hotel parking. For next time, we'll choose again this hotel for us, we like a lot the area for a nice walk to museums, Hofburg, Schonbrunn, or just the streets around.

Customer review rating 4.3/5

Aitor Couples - 29/12/2019 Confirmed reviews ALL

It was a lovely stay, the room was bigger than expected and tidy. We were very comfortable.

Nice room but temperature control poor.

Customer review rating 4.3/5

David Couples - 20/12/2019 Confirmed reviews ALL

Good room and great breakfast. No bar was a small disappointment.

Wonderful break; excellent venue and very friendly and professional staff

Customer review rating 4.3/5

Chris D. Couples - 16/12/2019 Confirmed reviews ALL

A wonderful short break in an excellent and well located venue, few minutes walk to shopping district and the Westbanhoff station. Very easily accessible. Wonderful and very nicely decorated rooms, very clean and complete with all amenities. Buffet breakfast exceeded expectations. The reception staff were very welcoming and professional. They went out of their way to make us feel very welcome. We will definitely return again - this was our second visit at this hotel and we have no regrets returning!

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