Novotel Jumeirah Village Triangle

Novotel Jumeirah Village Triangle

Customer review rating (ALL Rating) 4.1/5 155 reviews

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ALLSAFE approved hotel

Hotel location

Novotel Jumeirah Village Triangle

B1 Joory Street District 3, PO Box 450763, Jumeirah Village Triangle
450763 DUBAI
United Arab Emirates

  • By plane

    DUBAI INTL AIRPORT At 42km / 26 miles

GPS:25.04167, 55.18795

Congress centre

  • DWTC 28 km / 17 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Thyme

Start your day with fresh, nutritious food in our bright, airy surroundings. Lunch can be a lazy affair, or simply a crisp salad while you work. Dinner is served as night falls across the city with fragrant favourites to your table.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 100 

attendees

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  155 reviews

Good stay

Customer review rating 5.0/5

Wael J. A. Families - Confirmed reviews ALL

Very good

Dear Wael, Thank you for staying with us at Novotel Jumeirah Village Triangle. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to your next visit. Sincerely, Novotel JVT Team

C. satisfaction was not met

Customer review rating 1.5/5

Unsatisfied C. Families - Confirmed reviews ALL

As uae residents, we've been doing staycations to different properties here, may it be a holiday or a special occasions with our family. I discovered this new property of Novotel JVT which has a mini water park for the kids. I love the pictures & all so I planned to post celebrate our son's 4th birthday here along with our other family members, hence I booked 3 rooms. I got the cheapest rate as well by booking direct to their site, but I guess, I just got what I paid for. The only good things that we became happy were: 1. We were assigned to an interconnecting rooms 2. The breakfast buffet next day, as they have variety of food to offer. They don't have rice also & when the kids asked for a rice, one chef gladly made us a cup of steamed rice. Thank you. 3. One Filipina lady from the reception the next day (Jul 24th) offered me a late check out due to a lot of hassles. Apart from all the hotel staffs that we had crossed paths with, she was the only one who asked us with a smile like "how's your stay so far, maam?" 4. Life guards in the pool area were attentive despite all the kids playing around. They kept on monitoring especially those bigger kids who were doing rough play in the pool area. Kudos. Why we were not satisfied? Here are my lists: 1. Granting that it's a weekend, we knew that there will be a queue upon check in. It's understandable. But what I did not get was, nobody assisted us from the lobby with our luggage. We were group of 6 adults with senior citizens with us & 3 kids. But no one bothered to offer us a help, so we've been pulling & pushing our luggage's all the way up to our room. 2. Their phone line to reception, housekeeping & concierge caused us desperation. It took us a million times of redialing and nobody picked up. We just needed to request dental kits & slippers. 3. When somebody answered from housekeeping after several attempts (it was afternoon right after we received our rooms), FINALLLLLLY! We got an answer of "I apologize, but slippers are not available as of the moment due to high occupancy. We're waiting for the delivery from the supplier hopefully we will get it by today" & how about the dental kits? "Dental kits are not included, and it's chargeable for 10aed" and I was like "WHHHHHHAAAT???" We've been into a different 4* properties & we knew that dental kits are available upon request. Out of hope, after we had our dinner, we again tried to call the housekeeping & okay, we were ready to pay the dental kits since we can't sleep without brushing our teeth. Thankfully, one Filipina lady answered and she said & clarified that dental kits were free of cost! Like were really clueless with what the other staff was telling us earlier afternoon that the dental kits were chargeable. 4. For waterpark, this was the main reason why I booked this hotel. For my son's birthday & to have fun along with his cousins. Claiming that they are a family & kid friendly hotel, yes they had a good space for pool & kids water park, but on our stay, it was jam packed with kids & adults like we were in a public pool area. Very sad. And they kept on advertising the pool-cation where in you can access the pool only for a day. Like it's a nice idea, but hopefully they can control this during peak day / summer wherein they have a lot of guests too who want to relax & enjoy the amenities as their paying guests. 5. Concierge, I sent email here about their shuttle timings few days prior to our stay. I received an email with 2 shuttle timings from hotel to any nearby malls / metro station. He sent 2 slots, 9am & 145pm, but on the day of our check in, nobody even offered this free shuttle buses. Per usual, when we called the next day, it took us several tries before we were connected to the rightful person in concierge. When I double checked the timings as we were planning to take advantage of the free service, again, they apologized that the timings for shuttle from hotel to other drop off points was only 1 slot which was only at 10am. Again, "I apologize as the timings that I sent few days back in the email was our old timings. We only have 1 trip at the moment which is 10am" Me again, like what? 6. Every year, we're treating our son with a staycation as a birthday gift. We usually plan it on a weekend either PRE/POST celebration on his birthday week. I was sad that they have not offer any kind gesture like what he had from other hotels even without mentioning it. Other reception staff / manager were keen into details upon checking guests IDs. I am not saying that all the celebrants should / must be given a complimentary or something, but it's just sad that they were not the type of staffs who would bother or look into simple details & extend a even a little kind gesture that the guests will surely appreciate & remember. As what the saying goes "It's the thought that counts". We travelled all the way from Sharjah to JVT to experience all these. Despite the dissatisfaction above, I guess the kids still enjoyed the pool & kids club as kids being kids. But for us adults, no.

Everything was fantastic

Customer review rating 4.5/5

Abdallah A. Families - Confirmed reviews ALL

The stay was very enjoyable and I will be back with a group of friends and their families again this year

Dear Abdallah, Thank you for staying with us at Novotel Jumeirah Village Triangle. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to your next visit. Sincerely, Novotel JVT Team

Bad stay

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Customer service bad

Good stay

Customer review rating 4.5/5

Sulaiman Families - Confirmed reviews ALL

My children like the aqua park

Dear Sulaiman, Thank you for staying with us at Novotel Jumeirah Village Triangle. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to your next visit. Sincerely, Novotel JVT Team

Other web-users rate our hotel

  • 206 reviews 6.5/10 Location
  • 439 reviews 6.8/10 Room
  • 773 reviews 8/10 Service
  • 12 reviews 5.2/10 WiFi
  • 236 reviews 6.9/10 Cleanliness
  • 203 reviews 5.8/10 Comfort
  • 202 reviews 9.7/10 Vibe
  • 182 reviews 8.3/10 Breakfast

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