Ibis Tijuana Zona Rio

Ibis Tijuana Zona Rio

Customer review rating (ALL Rating) 4.0/5 781 reviews

See on a map

Description

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Ibis Tijuana Zona Rio

Gen. Rodolfo Sánchez Blvd, 9170, Zona Urbana Rio
22010 TIJUANA
Mexico

  • By plane

    APTO DE TIJUANA At 8km / 4 miles

GPS:32.529363, -117.027936

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar

IBIS KITCHEN

Discover the colors of Mexican food and its culinary specialties. Promoting the flavors of the cuisine. In a contemporary way enjoy a culinary trip at an attractive price with a quick service.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  781 reviews

TripAdvisor Rating  3.5/5  45 reviews

Well located , but my rooms A/C stoped working

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Ac stoped work g we told them around noon , (more than once) , came back at 8 pm and it still was not working c and our beds were not done

Dear Debra M., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Enrique Colmenares Alcocer General Manager

Customer review rating 5.0/5

Héctor F. R. Business - Confirmed reviews ALL

Descanse como en casa

Estimado/a Hector Fernando R. Padilla, Le agradecemos enormemente sus comentarios en relación a su estancia en Ibis Tijuana Zona Rio. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Enrique Colmenares Alcocer Gerente General

Its a nice hotel, staff is friendly, breakfast is great. But this last time I stayed wasn't so pleasant.

Customer review rating 1.0/5

Guadalupe M. Solo - Confirmed reviews ALL

I was woke up around 2am because of other guests that were out in the hall partying util about 5am and nothing was done.

Dear Guadalupe m., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Enrique Colmenares Alcocer General Manager

Easy access to most places.

Customer review rating 5.0/5

Name N. N. Business - Confirmed reviews ALL

Everything was good. But rooms need safety box’s. That was biggest negative point.

Dear saeed a., We very much appreciate your comments regarding your stay at the Ibis Tijuana Zona Rio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Enrique Colmenares Alcocer Gerente General

Reservation fully pated, and access denied during stay...!

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Reservation fully pated, and access denied during stay...!

Dear Echezarreta P., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Enrique Colmenares Alcocer General Manager

In partnership with TripAdvisor

Our other establishments nearby

Fairmont Grand Del Mar

5 stars

At 47.453 km

See the hotel