Dear Debra M., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Enrique Colmenares Alcocer General Manager

Estimado/a Hector Fernando R. Padilla, Le agradecemos enormemente sus comentarios en relación a su estancia en Ibis Tijuana Zona Rio. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Enrique Colmenares Alcocer Gerente General

Dear Guadalupe m., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Enrique Colmenares Alcocer General Manager

Dear saeed a., We very much appreciate your comments regarding your stay at the Ibis Tijuana Zona Rio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Enrique Colmenares Alcocer Gerente General

Dear Echezarreta P., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Enrique Colmenares Alcocer General Manager