Grand Mercure Dubai Airport Hotel 4 stars

Customer review rating 4.4/5 87 reviews

ALLSAFE approved hotel

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Grand Mercure Dubai Airport Hotel
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+ 24 Services

Hotel extras

  • Glimpse a 360 view of Dubai at our glass-bottom rooftop pool

  • 2-min walk to GGICO Metro Station and close to Deira City Center Mall and Festival City Mall

  • Free High Speed WiFi and covered parking

  • Exquisitely local facilities with premium and modern rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Services for children
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service availablePaying
Information message

Hotel location

Grand Mercure Dubai Airport Hotel

61B Street
Garhoud
Next to GGICO Metro Station
79841 dubai
united arab emirates

Tel: +97145250000

Fax: (+971)45250001

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 2km / 1.24 miles - Shuttle paying

  • By plane

    DUBAI INTL AIRPORT At 1km / 0.62 miles - Shuttle paying

  • By boat

    DUBAI CREEK At 5km / 3.11 miles

  • By car

    MOHD BN ZAYED 311 At 10km / 6.21 miles

  • By train

    GGICO At 0.5km / 0.31 miles

  • By train

    GGICO METRO STATION At 0.5km / 0.31 miles

GPS :25.250213, 55.344354

Companies

  • ABBOTT LABORATORIES 3.8 km / 2.36 mi
  • ACCENTURE 26.0 km / 16.16 mi
  • AIRBUS 9.0 km / 5.59 mi
  • AIRLIQUIDE 9.0 km / 5.59 mi
  • BOEING 9.0 km / 5.59 mi
  • CAE TRAINING CENTRE 0.8 km / 0.5 mi
  • DAFZA FREE ZONE 9.0 km / 5.59 mi
  • EMIRATES AIRLINES 3.0 km / 1.86 mi
  • EMIRATES AND DAFZA 9.0 km / 5.59 mi
  • FEDEX 1.0 km / 0.62 mi
  • HAPAG LLOYD 1.7 km / 1.06 mi
  • HITACHI 9.0 km / 5.59 mi
  • MITSUBISHI CORP 9.0 km / 5.59 mi
  • SUMITOMO 9.0 km / 5.59 mi
  • THALES 9.0 km / 5.59 mi
  • TOYOTA GROUP 9.0 km / 5.59 mi
Companies

Your meetings and events

Functional rooms equipped with the latest audio visual equipment offering A range of upgraded high quality local bites that match the comfort food concept and are associated with the brew ritual is servedFunctional rooms equipped with the latest audio visual equipment offering A range of upgraded high quality local bites that match the comfort food concept and are associated with the brew ritual is servedFunctional rooms equipped with the latest audio visual equipment offering A range of upgraded high quality local bites that match the comfort food concept and are associated with the brew ritual is served

Room descriptions and layouts

5 

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

King Size bedroom 28 m2 equipped with comfortable bed, desk, Free Internet, LED TV , bathroom with shower, tea and coffee making facilities, mini fridge, safe deposit box, iron and ironing board Twin bedroom 28 m2 equipped with comfortable bed, desk, Free Internet, LED TV , bathroom with shower, tea and coffee making facilities, mini fridge, safe deposit box, iron and ironing board

Superior King Room

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Superior Twin RoomNon contractual photo

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Executive King Room

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Executive Twin RoomNon contractual photo

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

WALIMA

Type of cuisine: International

International Cuisine rediscovering Middle Eastern culturally offering the best local breakfast in town, lunch and dinner buffet along with Signature Local Dish engages guests to immerse in the local Taste ritual, and dynamizes the buffet service

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIZMAH EMIRATI RESTAURANT

Type of cuisine: Regional

Emirati Restaurant celebrates cultural heritage in a contemporary way The menu is truly focsued on traditional dishes a new perspective on their culture without compromising on premium international standards

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Grand Mercure Dubai Airport Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

87 reviews

great and comfortable apartment - amazing value

Customer review rating 5.0/5

Andreas Business - 26/02/2021 Confirmed reviews ALL

I stayed in an one-bedroom apartment for more then a month and absolutely enjoyed my stay. I want to highlight that this is cleanest hotel I have stayed in and both public areas (incl. parking garage) as well as the cleaning of my apartment was always immaculate. I liked the rooftop pool and relaxation area with probably one of the world's best views overlooking an airport. Front Office and Concierge staff were always helpful - this is not a 5-star luxury property, but my apartment was modern, really nice and the whole stay just comfortable. I would always go back - as it was great value for money.

Dear Andreas , We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good stay but not very good experience at check out

Customer review rating 3.0/5

Plamen T. Business - 26/02/2021 Confirmed reviews ALL

I forgot a shirt in the room. It was 100% found by the cleaners but they didn't report anything. The management of the hotel didn't want to cooperate and check the cameras from that day.

Dear Plamen, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Improvement required

Customer review rating 3.0/5

Ahmed Business - 17/02/2021 Confirmed reviews ALL

I enter the hotel at 7:30 pm for check in , I waited long time , only 1 check in desk open and 4 customer waiting. The check in lady was very nice , I have been upgraded, unfortunately I don’t enjoy my 1st night because of water pipe was cut, ac temp can reach 24 degrees only , I tried to lower but no response. I open the window to get some cold air but car noise was too much . My duty start from 6 am to 6 pm so I stay only 8-10 in the room. I called the reception early morning I explained the 2 issue, the fix the pipe but ac remain the same.

Dear Ahmed, Thank you for taking the time to tell us about your experience at the Grand Mercure Dubai Airport Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Fabulous Hotel - Amazing Friendly Staff

Customer review rating 5.0/5

M.y Solo - 16/02/2021 Confirmed reviews ALL

Syed Ghayas was exceptionally friendly & happy to assist with phone booking as well as check- in late at night. He is a Super Star. My room was very clean and tidy, loved the décor and modern design which led to a very comfortable and enjoyable short stay. Location , Parking & Price were the main added values. . I would be coming back for sure.

Dear Mohamed, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager
Customer review rating 1.5/5

Anonymous Solo - 15/02/2021 Confirmed reviews ALL

Room service is below standard

Dear Mahmoud Ali, Thank you for taking the time to tell us about your experience at the Grand Mercure Dubai Airport Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

swimmingpool closed at 10, room not cleaned

Customer review rating 1.5/5

Jo Business - 12/02/2021 Confirmed reviews ALL

very dissappointing for hotel with a pool to close at 20hrs? was one of the reasons i chose this hotel. room was no cleaned as to be expected in covid 19 times.. Fingerprints still visible and spilled liquids in/on drawers.

Dear Jo L., Thank you for taking the time to tell us about your experience at the Grand Mercure Dubai Airport Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Hotel with a huge potential for the area...

Customer review rating 4.0/5

Anonymous Couples - 10/02/2021 Confirmed reviews ALL

Great staff....super welcoming...rooms are beautiful. Need to sort out the airport transfer, but we know management is working on it. This hotel as a great future. There are few things to sort out...the transportation from the hotel...plugs in the rooms need to be more available. But this is a super new property and being close to the Metro, should be great in the coming months.

Dear Pierre, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good stay

Customer review rating 4.5/5

Francis Business - 08/02/2021 Confirmed reviews ALL

Friendly staff

Dear Francis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

well located

Customer review rating 3.5/5

Mahmoud Business - 07/02/2021 Confirmed reviews ALL

was not upgraded to a better room untill asked otherwise excellent although do mis one of the old staff mr kallel security he made the stay previously excellent food and bev was divine....

Dear Lee, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Very clean and well conducive environment

Customer review rating 5.0/5

Aminu S. Families - 06/02/2021 Confirmed reviews ALL

A memorable moment with family and friends in an unforgetable hospitality.pleasant and well organized staffs

Dear Aminu s. A., We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Lovely location. Great stay

Customer review rating 5.0/5

Nour F. Friends - 06/02/2021 Confirmed reviews ALL

I have stayed at this hotel multiple times. The receptionists are amazing the rooms very comfortable and clean. I highly recommend this place

Dear Malak, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Well located and really good stay

Customer review rating 5.0/5

Saeed A. Business - 06/02/2021 Confirmed reviews ALL

It was my first stay in this hotel, and really I will bring my family next time to stay and experience the hotel and strategic good location

Dear Saeed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager
Customer review rating 2.5/5

Rose A. P. Couples - 05/02/2021 Confirmed reviews ALL

I was supposed to check in in Ibis but I got transferred in Grand Mercure ! My check in experience is frustrating! Anyhow, Chadoury and Mustafa handle everything and they’re very accommodating! Breakfast experience is not to wow! Hot items is not really hot! I would like to suggest to maintain the temperature or check the food from time to time! We ask the Joshua to call the manager which Joe and inform about the food and all, at somehow they managed it but we are quite disappointed as that’s our first breakfast in the hotel. When we extend we didn’t avail the breakfast anymore! And also about our room I reported it to WhatsApp but there’s no action on that! As I’m the one who clean for the shower room even I shared in the WhatsApp the photos that I took! There’s no even follow up calls on that! I was so exhausted on my check in so didn’t bother to change my room but I thought someone will come to call to apologize from your side but no one take the guts! (By the way this is the first day night when I saw the shower room is disgusting). I can see that from the other side of the management doesn’t care what guest sharing to them especially in the WhatsApp! I don’t know what is the point of WhatsApp by not communicating well! That’s what make me pissed off they only ping me to ask my room number and that’s it! Also lastly, you have to wait for 15-20mins max before someone picking up the call. I can see that there’s no sense of urgency in that! At last! Just wanted to thank Mustafa, Mohamed, Joe and Jowi for the hospitality! Last but not the least Chadoury you are exceptional!

Dear Rose, Thank you for taking the time to tell us about your experience at the Grand Mercure Dubai Airport Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Beautiful location. Wonderful hospitality

Customer review rating 4.0/5

'gazie O. Business - 02/02/2021 Confirmed reviews ALL

Lovely!

Dear Ihegazie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Amazing Stay

Customer review rating 4.5/5

Ricardo Couples - 01/02/2021 Confirmed reviews ALL

The Staff was amazing, very polite and well trained, they are the reason that would make me stay there again. Near the Metro with easy access to downtown . Rooms are nice and cozy.

Dear Ricardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Well located & Fresh new hotel.

Customer review rating 4.0/5

Iyad Business - 30/01/2021 Confirmed reviews ALL

Nicely located newly built hotel, and close to Dubai Airports T3 & T2. I indeed enjoyed the stay and would consider booking the same hotel for next time. whenever I am visiting Dubai.

Dear Iyad, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Convenient to the airport and reasonably priced.

Customer review rating 3.5/5

Gary P. Business - 30/01/2021 Confirmed reviews ALL

Although friendly and Covid compliant, it falls short when considering the needs of English speaking clientele. Advertising a pool, restaurant/bar and free wifi, both the pool and restaurant bar were closed for refurbishment. The wifi signal is weak and slow at best but as the hotel claims it is free. For short term stays it is a convenient layover due to to its proximity to the airport. However, it has no English speaking channels and anything longer than 2 nights proves irksome. Having spent 15 nights here due to Covid regulations i can say without reservation that you will not find more helpful & friendly staff regardless of class of hotel. With the amenities fully opened and even 2 or 3 English channels (not the CNN/French-English currently available) I would not hesitate to stay again.

Dear Gary, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Very clean

Customer review rating 5.0/5

Abdulla Business - 28/01/2021 Confirmed reviews ALL

All employees are good

Dear Abdulla, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wael Haddad Director of Rooms

Great Hotel & Excellent Service

Customer review rating 5.0/5

Nizar Solo - 26/01/2021 Confirmed reviews ALL

Everything any guest would want in a hotel ... smooth and easy check in and out, spotless clean, very healthy and fresh breakfast, very convenient location and safe!

Dear Nizar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wael Haddad Director of Rooms

Great experience as always ( 5th time here!)

Customer review rating 5.0/5

Dr. M. A. O. Business - 24/01/2021 Confirmed reviews ALL

one of the few hidden gems and located in a very quiet area yet close to everywhere and the airport

Dear Mohsen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wael Haddad Director of Rooms

Our most recent 20 reviews

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