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Sofitel Singapore City Centre Hotel 5 stars

Customer review rating 4.7/5 7,008 reviews

Sofitel Singapore City Centre
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+ 31 Services

Hotel extras

  • In the Heart of Central Business District with Direct Access to Tanjong Pagar MRT Station

  • Luxurious Rooms With Bathtub, Free WiFi and Floor-to-Ceiling Windows

  • Enhanced Luxury Experience With Leading Culinary & Lifestyle Brands

  • Winner of 17 prestigious awards in hospitality, conferences & events, and food & beverage

  • An oasis for the mind and body with state-of-the-art facilities and wellness programmes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Singapore City Centre

9 Wallich Street
078885 singapore
singapore

Tel: +6564285000

Fax: (+65)64285001

Check-in from 15h00

Check out up to 12h00

  • MRT :  EAST WEST LINE TANJONG PAGAR

  • By plane

    CHANGI AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    SINGAPORE CBD At 0.01km / 0.01 miles

GPS :1.276794, 103.844815

Companies

  • ABBOTT LABORATORIES 5.0 km / 3.11 mi
  • ALLIANZ 1.3 km / 0.81 mi
  • ANZ BANK 1.0 km / 0.62 mi
  • BHP BILLITION 0.4 km / 0.25 mi
  • CHEVRON 1.4 km / 0.87 mi
  • CITIBANK 1.5 km / 0.93 mi
  • CREDIT AGRICOLE 0.3 km / 0.19 mi
  • DHL EXPRESS 5.0 km / 3.11 mi
  • GOOGLE 1.3 km / 0.81 mi
  • HSBC 1.4 km / 0.87 mi
  • JP MORGAN 0.3 km / 0.19 mi
  • MORGAN STANLEY 1.0 km / 0.62 mi
  • PWC 0.9 km / 0.56 mi
  • SAMSUNG 1.0 km / 0.62 mi

Hotel services

RACINES

Only the finest local and seasonal ingredients go into the selection of delicious dishes at Racines. For an unforgettable meal in Singapore's city centre, discover our four live cooking stations showcasing refined French and Chinese cuisine.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 3 Bars
  • Breakfast
    • Room service Additional charge
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 223 rooms
    • 7 rooms for people with reduced mobility
    • No family room
    • 42 connecting rooms
    • 223 non-smoking rooms
    • 20 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Indonesian
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • SIN Additional charge
    • CHANGI AIRPORT Additional charge
  • TPC Parking Complex Additional charge
    • On site
    • 100 parking spaces
    • Public
    • Parking opened 24/7
Well-being
  • Swimming Pool
    • Outside
    • On site
  • SoFit
    • On site
    • Jacuzzi/Whirlpool bath
Boutiques/shopping
  • Shopping mall
  • Beauty salon
  • Hairdresser/barber
  • Clothing store
  • Drugstore/pharmacy
Family
  • Services for children
    • Childrens TV Channels

Your meetings and events

Sofitel Singapore City Centre presents "The Ensemble Collection", bringing fresh creative alternatives to traditional event venues in the Lion City. Host business meetings, conferences or seminars in our 10 flexible rooms designed to inspire productivity.Unparalleled convenience is yours thanks to a prime location directly above the Tanjong Pagar MRT. Our Magnifique Meetings planners are always nearby to help with organisation, leaving you free to concentrate on your guests and the business at hand.For sensational soirées, the luxurious Wallich Ballroom can accommodate up to 950 guests in cocktail configuration. The vast pillarless space with its adjoining VIP room is ideal for large corporate events, such as product launches or awards ceremonies.

Room descriptions and layouts

12 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Luxurious Venues

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Experience a holiday in Singapore in 5-star Sofitel style. From luxurious bed linens and designer furnishings to the vibrant décor, handcrafted amenities and cutting-edge technology, our rooms and suites were created just for you. Settle into your very own cocoon of tranquillity in Singapore's thriving CBD. The luxurious floor-to-ceiling windows showcase city views while leafy motifs and bright floral paintings pay tribute to the city's rich botanical heritage.

Our guest reviews for
Sofitel Singapore City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

7,008 reviews

TripAdvisor Rating 4.5/5

755 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay

Customer review rating 4.5/5

Peterl Couples - 08/10/2021 Confirmed reviews ALL

We had a wonderful time staying at Sofitel Singapore City Centre. Was fun and enjoyable. Breakfast and dinner which we had was really nice. Would highly recommend to others.

Good stay

Customer review rating 4.5/5

Kai Couples - 07/10/2021 Confirmed reviews ALL

I have a good stay with Sofitel. Little disappointed that there is no late check-out. Nevertheless, I enjoyed myself and wish to stay longer, 2 nights is not enough!

A nice and warmth stay

Customer review rating 4.5/5

Mikhael Families - 06/10/2021 Confirmed reviews ALL

Had a great stay at Sofitel. Accommodating and welcoming.

Overall in one Short Sentence will be "PERFECT".

Customer review rating 5.0/5

Hloh Families - 05/10/2021 Confirmed reviews ALL

I had my staycation on 7-9Aug2021 with my family, total of 3 rooms. Everything was so perfect, be it the the staff from the concierge to the front desk staff, to the housekeeping staff i will give many thumbs up! Their service was really excellent! Thank you Sofitel for all the well trained staff and the of course the coziness of the room. Really no words to describe, but from my 2nd stay on Sep it says everything. :) Really thanks to Sofitel and all staff for the nice and friendly environment, really enjoy my stay so much. Thank you, shall see you all soon :)

Great staycay!

Customer review rating 4.0/5

Rita Families - 05/10/2021 Confirmed reviews ALL

Location was good, rooms were sizeable for a city centre hotel and views of the civic district and old shophouses were nice! Felt like a real holiday despite being in the CBD.

Good Stay

Customer review rating 3.5/5

K. L. T. Families - 05/10/2021 Confirmed reviews ALL

Thank you, we had a well rested stay. Just some minor feedback. 1. The bathroom shower area (where hard soap is placed) had a coloured contact lens from a previous guest. 2. My husband stepped on another contact lens in bedroom with his barefoot. 3. I was told upon checking in that we were upgraded to club room for free (I did not request for it) as we were regular guests but upon checkout, I was charged for the clubroom upgrade.

Good

Customer review rating 3.5/5

Tommy Friends - 03/10/2021 Confirmed reviews ALL

Nice area

Comfortable stay

Customer review rating 3.5/5

Nit Couples - 03/10/2021 Confirmed reviews ALL

Wish that there was free car park with the stay

Everything was good

Customer review rating 5.0/5

Johnny Families - 03/10/2021 Confirmed reviews ALL

Clean and neat room, nice ambiance. Free upgraded room. Comes with free alcoholic welcome drink as Accor member. The setback is breakfast was only one serving so it would be better if can have more servings and increase variety of food and drinks. Also, bed mattress too soft in my opinion.

Excellent experience!

Customer review rating 5.0/5

Jeff Couples - 03/10/2021 Confirmed reviews ALL

We were very lucky to have our room upgraded to a high floor corner unit, with spectacular views of the surrounding area. Everything about the room was really luxurious - the bed, the shower, the bathtub. Overall it was a really surprising value-for-money stay, considering the price we paid for such high quality. Definitely look forward to staying at Sofitel again.

Exceed expectations

Customer review rating 5.0/5

Bk L. Couples - 03/10/2021 Confirmed reviews ALL

The entire experience is good, from location, dining and room experience is excellent. Will be back again.

Excellent experience, beautiful hotel!

Customer review rating 5.0/5

Jessie T. Couples - 03/10/2021 Confirmed reviews ALL

Our second time back here for a staycation. Loved everything about our stay from the location, the hospitality from the staff, the food, and of course the beautiful hotel!

Had an enjoyable stay.

Customer review rating 4.5/5

L. C. L. L. Friends - 02/10/2021 Confirmed reviews ALL

Hi, I had an enjoyable stay at the hotel. Especially thanks to the manager at Ricine. He is very friendly and also the house keeping guy who has kept our room 1414 clean. It was a fun trip. Thanks

Good Stay

Customer review rating 4.0/5

Lei Families - 02/10/2021 Confirmed reviews ALL

Was good as usual, staff all very friendly, for future stays, i’d prefer high floor and city view.

Well rested staycation

Customer review rating 5.0/5

Joel Y. Solo - 01/10/2021 Confirmed reviews ALL

I stayed at Sofitel City Centre for one night in September during my block leave as a getaway from my usual residence, and to recharge and take a break. Sofitel City Centre was the perfect place. The room was very comfortable and quiet, the pool had very nice views of Tanjong Pagar and the gym was clean and well maintained. The staff were very friendly too and I had a really good stay.

Horrible experience @ Fairmont Singapore

Customer review rating 0.5/5

S K. Couples - 30/09/2021 Confirmed reviews ALL

I am writing to share my experience at Fairmont Singapore after my stay earlier this week. It was the most unpleasant stay I've had at any Accor property, including my previous stay at the same hotel earlier this year. The check in and out took extremely long despite having a reservation, and the stay was ruined by the ineffectiveness of the staff at controlling noise levels in the next room on the 2nd night. The Sofitel property I had intended to celebrate my anniversary with my partner at was converted for quarantine purposes. I was offered a replacement stay at Fairmont barely 2 weeks before my stay. This was extremely late and I had already made plans to celebrate at places around the area. In addition, the replacement room I was offered at Fairmont is cheaper than the Sofitel property I had booked at. It was also missing the bathtub we were looking forward to. Given the lack of time to make alternative plans and find accomodation, I had no choice but to accept the offer. I was also assured that the package I had booked would stay the same, a $50 F&B credit would be issued to me and effort would be made to put me in a room with a bathtub. At check in, none of the above was confirmed with me. Instead I had to repeatedly ask for confirmation on the credit, package AND change of room. I even told that I had no breakfast included, despite that being part of the original package. This back and forth with the staff took almost 20mins after queuing. Any other room was not available due to the "high booking rate" the hotel had, the F&B credit had to be confirmed again, breakfast inclusion had to be checked. This is far from the seamless check in that I had experienced in other Fairmont properties, and my last stay at the same property earlier this year. My partner also became agitated at the crowded lobby where safe distancing was not being enforced. When the keys were finally handed over, I was reminded to charge any F&B room in order to use the credit and discounts. During the 2nd night, the room next door to ours was being particularly noisy. My partner and I could hear their TV/movie through the absurdly thin walls, and couldn't sleep until around 1 am. At 3 am my partner and I were woken again by loud shouting happening in the next room. We also could hear an ice bucket being delivered. I had to turn on the TV to mask the noise for her to sleep. I also called the Royal Service to request for some help. The operator promised to send someone up to check. This did not work, as around 3.30am, the occupants started to curse and swear with expletives, and woke my partner up again. This really scared her as she started to cry. I called the operator again and they promised to send the duty manager up. I turned up the TV volume and we eventually fell asleep around 5am. This was extremely traumatic to my partner and I. For checkout, my partner and I decided to grab a quick bite after checkout. At reception, I was presented with the bill that did not have the 25% discount applied. The staff insisted that because of the F&B credit, I was not allowed to use any discount in my package. I insisted that they check. The excuse for not applying any discount to the price then changed: Original excuse - credit cannot be used with package 2nd excuse - I did not inform the restaurant that I was an accor plus member - this is absurd as I was told to charge the bill to the room and the discount would be taken off later during check in. 3rd excuse - Antidote is not an F&B restaurant and therefore I had no Accor Plus privileges there. (I have since found out that this is false as seen on the webpage) By the 3rd time, my partner and I had been waiting over 30 mins. She was getting agitated as we both had not slept well, and were very hungry. It was already close to 3pm. The staff then told me they would be doing me a favour and apply the package discount to the bill. I accepted the bill and left to find food for the both of us. In addition, I had informed the staff that was attending to us about our experience during the night but she was unable to help other than to apologise. Needless to say, this is not an experience that I had expected, especially when celebrating an important milestone for my partner and I. I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a five star hotel of the Accor group. I am very disappointed from this bitter experience. I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future. If this cannot be resolved, I am considering cancelling my December booking with you and I will not be renewing my paid membership next year.

Super ! Felt great and comfortable !

Customer review rating 5.0/5

Dan Y. Business - 30/09/2021 Confirmed reviews ALL

A beautiful hotel, very nice room, very clean and well arranged with superb hospitality from all staff.

Well located, lovely staff

Customer review rating 4.5/5

Anonymous Solo - 30/09/2021 Confirmed reviews ALL

Warm and welcomed

Agonizing Check-In / Unpleasant Stay Despite Being Silver Member

TripAdvisor rating 1.0/5

zepthebro 22/09/2021 TripAdvisor review

I reached the hotel are 4pm, 1 hour later then the stipulated check-in time of 3pm and was assigned to Room 917. However, upon reaching the room, it was a complete mass with bedsheets one corner, dirty laundries at another plus unwashed cutlery at the sink as well as foods in still fridge. ( I still have the photos on my phone). It is definitely poses a hygiene issue, especially in the current covid-19 situation. Calls to the concierge was not successful and had to make a trip down to demand for another room. Request for late was turned down initially until the above mishap happen, All this despite it's part of my privilege to get late check-out as a silver accor member. Gym was limited with only 8 machines and each time frame is 4 person. Hotel staff went into my room when I was away too (Not sure this is allowed.) End in end, the stay was unpleasant and I don't feel treated as a customer even though I just renewed my membership recently.

Fantastic service as always!

TripAdvisor rating 5.0/5

puffzpooh 13/09/2021 TripAdvisor review

Celebrated my husband’s birthday in Sep here with my family and as always service was top-notch! spotless, beautifully appointed rooms and great bento breakfast. i do miss the past buffet breakfast but can’t be helped. Special shout out to Riza and Andrew for always going the extra mile to make every stay so perfect!

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