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Sofitel Singapore City Centre Hotel 5 stars

Customer review rating 4.7/5 6,503 reviews

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Sofitel Singapore City Centre
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+ 16 Services

Hotel extras

  • In the Heart of Central Business District with Direct Access to Tanjong Pagar MRT Station

  • Luxurious Rooms With Bathtub, Free WiFi and Floor-to-Ceiling Windows

  • Enhanced Luxury Experience With Leading Culinary & Lifestyle Brands

  • Winner of 17 prestigious awards in hospitality, conferences & events, and food & beverage.

  • An Oasis for the Mind and Body with State-of-the-Art Facilities and Wellness Programs

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • CHANGI AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Singapore City Centre

9 Wallich Street
078885 singapore
singapore

Tel: +6564285000

Fax: (+65)64285001

Check-in from 15h00

Check out up to 12h00

  • MRT :  EAST WEST LINE TANJONG PAGAR

  • By plane

    CHANGI AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    SINGAPORE CBD At 0.01km / 0.01 miles

GPS :1.276794, 103.844815

Companies

  • ABBOTT LABORATORIES 5.0 km / 3.11 mi
  • ALLIANZ 1.3 km / 0.81 mi
  • ANZ BANK 1.0 km / 0.62 mi
  • BHP BILLITION 0.4 km / 0.25 mi
  • CHEVRON 1.4 km / 0.87 mi
  • CITIBANK 1.5 km / 0.93 mi
  • CREDIT AGRICOLE 0.3 km / 0.19 mi
  • DHL EXPRESS 5.0 km / 3.11 mi
  • GOOGLE 1.3 km / 0.81 mi
  • HSBC 1.4 km / 0.87 mi
  • JP MORGAN 0.3 km / 0.19 mi
  • MORGAN STANLEY 1.0 km / 0.62 mi
  • PWC 0.9 km / 0.56 mi
  • SAMSUNG 1.0 km / 0.62 mi

Your meetings and events

Sofitel Singapore City Centre presents "The Ensemble Collection", bringing fresh creative alternatives to traditional event venues in the Lion City. Host business meetings, conferences or seminars in our 10 flexible rooms designed to inspire productivity.Unparalleled convenience is yours thanks to a prime location directly above the Tanjong Pagar MRT. Our Magnifique Meetings planners are always nearby to help with organisation, leaving you free to concentrate on your guests and the business at hand.For sensational soirées, the Wallich Ballroom can accommodate up to 950 guests in cocktail configuration. The vast pillarless space with its adjoining VIP room is ideal for large corporate events, such as product launches or awards ceremonies.

Room descriptions and layouts

12 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Luxurious Venues

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Experience a holiday in Singapore in 5-star Sofitel style. From luxurious bed linens and designer furnishings to the vibrant décor, handcrafted amenities and cutting-edge technology, our rooms and suites were created just for you. Settle into your very own cocoon of tranquillity in Singapore's thriving CBD. The floor-to-ceiling windows showcase city views while leafy motifs and bright floral paintings pay tribute to the city's rich botanical heritage.

Our restaurants and bars

RACINES

Type of cuisine: French

Only the finest local and seasonal ingredients go into the selection of delicious dishes at Racines. For an unforgettable meal in Singapore's financial district, discover our four live cooking stations showcasing refined French and Chinese cuisine.

Menu (PDF) Cocktail menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

1864

Kindly note that due to the rules set by the local authorities, 1864 will be temporarily closed until further notice. Coffea, our lobby coffee bar, will continue to remain open for high tea and beverages.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Sofitel Singapore City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,503 reviews

tripadvisor

TripAdvisor Rating 4.5/5

735 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellant Staycation

TripAdvisor rating 5.0/5

WilsonC1920 17/07/2021 TripAdvisor review

As an Accor plus platinum member, the complimentary upgrading of this stay surprised me. This is the 1st time I felt the stay is too short. Good services and friendly greeting of all hotel staff. Just a little remark that the tv entertainment software system should be improved to accelerate the loading speed.

Poor front desk service

Customer review rating 2.0/5

Donovan T. Couples - 20/04/2021 Confirmed reviews ALL

Prior arrangement during reservation was not carried out, front desk did no effort but just apologies- no meaning to me. Diamond members received no special treatment nor upgrade. Finally Duty manager did recovery at the end of the day by upgrades, cake and drinks arrangement. Date of check in 19 March.

Bonjour Mr T. Greetings from Sofitel Singapore City Centre! We are disappointed to know that your stay was less than satisfactory and would like to apologize for the inconvenience caused during your stay. This is certainly not the standards that we strive to achieve. We have shared your feedback with the respective team in the hotel, we will use your review to place corrective action in place to better improve the service we offer. We very much hope you will return to us again in the future. Best Regards Sofitel Singapore City Centre

Great experience!

TripAdvisor rating 4.0/5

Jane_315 18/04/2021 TripAdvisor review

The staffs are friendly! Room is spacious too! Despite the pandemic, they don’t compromise on food quality and selection, enjoy the high tea and breakfast very much ! I will choose this hotel for staycation next round!

Good Stay

Customer review rating 4.0/5

Anonymous Families - 15/04/2021 Confirmed reviews ALL

Room was great and food was delicious!

mr

TripAdvisor rating 5.0/5

gold90chan 15/04/2021 TripAdvisor review

very pleasant stay it was. i enjoy the room facilities and the staff were very helpful too. i like the swimming pool and the gym. The welcome drink is delightful as well. very close to restaurant near by and the MRT.

Service that goes the extra mile

TripAdvisor rating 5.0/5

ZYMT96 11/04/2021 TripAdvisor review

Due to some unexpected circumstances it became a solo relax trip for me but it was not disappointing at all. From pre arrival to departure it was an overall great stay. The team went an extra mile to make some arrangements due to my dietary requirements for high tea. Julie was very patient and enquired clearly for my dietary restrictions before high tea was served and that really assured me. The room was great and my most favourite part of the stay is definitely the tent, really appreciate for the exception done! There was some minor issues, mainly the showerhead at the tub was not working and I was locked in twice from the chain lock being rusty/hard to unledge sometimes but it was still good nonetheless. The food was delicious, I ordered the in room dining and Michelle took my orders and requests perfectly executed. Bread was slightly burnt but will definitely visit again for the food. Breakfast variety was superb and despite the busy mornings, Raihanna who I believed help with pre arrivals and on the floor, was still patient when she answered all my questions and help checked my delayed orders. Last but not least, the check in was impressive, Monica was very professional and detailed in explaining every procedure. Working in the hospitality line as well, I am impressed and very glad that such meticulous details are not missed out in haste for efficiency. I hope I got all their names right and I wish to commend the whole team for their effort and service standards. Will definitely recommend others and stay again should chances allows. Please do not hesitate to email me should you require any further information to trace the associates above if unclear. Thank you and till we meet again!

Nice hotel for families with kids

TripAdvisor rating 5.0/5

cki1029 07/04/2021 TripAdvisor review

A great thank to all hotel staff members for running the premises during this special time . Excellent hotel for family with kids, my 3 year-old boy had a great time at the pool area. There were a few hiccups that the hotel can look into to further enhance their service. The tent in the room for my boy was only set up at 10pm after 3 calls, understand there could be delay in setting up however communication was not good , we only found out the tent was not ready the moment we stepped into our room. Staff promised to bring it up 7-9pm but did not happen . Pre-arrival email from hotel asked for kid's name and age but did not see anything personalized. Excellent idea to invite families with young kids to have breakfast in the ballroom instead. Breakfast was fantastic with premium quality food . Staff was great but could be more attentive, on the 2nd day we had waited 20 mins for our food as there was a mistake on the ordering form . Nice gesture to provide masks and sanitizer for guests . Would be nice if there are replenishment of toiletries and bottled of water placed outside the room on the next day so we did not have to call. To conclude the hotel is an excellent choice for family staycation . Friendly staff, nice pool ,great location connected to Guoco Tower, 5 mins walk to 100AM.

Severely under-staffed. Forgettable.

TripAdvisor rating 4.0/5

JTravellerZ 07/04/2021 TripAdvisor review

The front desk staff provide excellent service (Monica and Thao, especially; thank you for the excellent service). The afternoon tea at 1864 was delightful. Great service too (thank you, Jullie). But perhaps everywhere else in the hotel, it's clear they are really under-staffed. There's no greeter at the lobby to direct guests and respond to their queries immediately, restaurant staff are almost constantly running around and sometimes ignoring customers during breakfast, email responses sometimes take many days (and there were no apologies when I mentioned it over the phone). There was seemingly little effort to make the stay memorable. To their credit, they did give me an upgrade to a club room as a Diamond member, which I appreciated. I guess/hope service would be more personal if they weren't so under-staffed. The club lounge is small and underwhelming. On one of my visits, the staff serving coffee had an indifferent and almost unfriendly attitude, probably because she was so overworked. She did cheer up during cocktail hours. But overall service at the club lounge wasn't enthusiastic. I've had much better service at several other hotels' club lounges recently, despite the current pandemic restrictions. To be perfectly honest, I didn't feel like I stayed in a luxury hotel.

Pleasant Stay

TripAdvisor rating 5.0/5

juncheoll 06/04/2021 TripAdvisor review

Check-in very smooth not like other hotels in Singapore in these days. Due to the voucher, there is lots of staycationer in this region so check-in procedure is not so easy. All booking service for Gym, Pool is smooth. The only matter is, still looks a bit short hands. Hard to connect call to front.

Good stay

TripAdvisor rating 5.0/5

yjwang95 05/04/2021 TripAdvisor review

The stay was great, and the rooms was nicely designed and well furbished. One minor issue is the standard pillows are too soft and would be good if the pillow menu is more well presented. Was only told they offer different pillows after checking with staff.

Wonderful first staycation experience

TripAdvisor rating 5.0/5

Daydreamer01489 04/04/2021 TripAdvisor review

Thank you all at Sofitel Singapore City Centre for a truly wonderful staycation.  We felt very welcomed, from the pre-arrival email correspondence, to checking in at Front Desk at 3pm. The Club Lounge Evening Apero Chic was tasteful and delicious.  Housekeeping had also quickly taken care of the drainage issue in our bedroom shower. Wen Xin at Racines went over and above to make sure we were well taken care of.  The in-Room dining team was very lovely and offered us impeccable service when arranging our request for breakfast in the room as we have to rush out for work.  It has been a truly wonderful first stay and we have been wowed by the Sofitel Hospitality.  The suite is beautiful, spacious, and made us feel very pampered. We look forward to more staycays with you guys for the rest of the year! We will be seeing you soon. 

Good location

Customer review rating 4.0/5

Et Families - 03/04/2021 Confirmed reviews ALL

Good location with lots of nice food within walking distance as well as local heritage

Customer review rating 3.5/5

Anonymous Couples - 31/03/2021 Confirmed reviews ALL

It was acceptable. The room was big and clean.

Bonjour Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete our Guest Satisfaction survey It is encouraging to learn that you had enjoyed the stay with us. We are hoping to be able to welcome you to the hotel again in the near future. A bientot! Sofitel Singapore City Centre

Feel welcome like always

Customer review rating 4.5/5

Williams Families - 30/03/2021 Confirmed reviews ALL

We were refer to Sofitel from Novotel Stevens , everything is prepared before we arrived. Early check in and late check out is provided for members . Rooms are new and well equipped. Staffs makes us feel welcome always . We understand that due to pandemic the timing for us to use the logo for welcome drinks are limited to 30 minutes only . And there are rooms for improvement for the breakfast. Thank u.

Good location, clean

Customer review rating 3.5/5

Samantha Couples - 29/03/2021 Confirmed reviews ALL

Experience and service has been great. Room is clean and love the Lanvin toiletries. One thing lacking - Look into discussing with the building management in providing carpark coupons for hotel guests who parks there.

Bonjour Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete our Guest Satisfaction survey We are pleased to hear you had a good experience overall, and sincerely apologize for the challenge you had encountered with the carpark during your stay. The car park belong to Tanjong Pagar Centre and due to hotel central business district location, we do not provide complimentary parking for guests. Nevertheless, we exploring a further partnership with Tanjong Pagar Centre on the carpark usage. We thank you the feedback and and we hope to see you back with us soon. Best Regards Sofitel Singapore City Centre

Good Location, Decent Stay

Customer review rating 3.0/5

Aldo Families - 29/03/2021 Confirmed reviews ALL

Room size and cleanliness ok. Room preparation after check in was not so pleasant, we had to wait about 1 hr plus before our first room can be ready. For the second room, we kept on waiting for the call to when the room is ready but I did not receive any calls at all. At about 6:30 pm, i called operator to ask and was told that they would call me but again no calls. 7pm I called again and alas they said the room was ready and that they were apparently actually trying to call me on my mobile phone. Maybe they were calling a wrong number. From Booking reservations to check-in, I requested for an extra bed, it never happened until I had to call again about 9-10pm. Breakfast was so-so. I expected better because it's Racines.

Bonjour Aldo Greetings from Sofitel Singapore City Centre! We are disappointed to know that your stay was less than satisfactory and would like to apologize for the inconvenience caused during your stay. This is certainly not the standards that we strive to achieve. We have shared your feedback with the respective team in the hotel, we will use your review to place corrective action in place to better improve the service we offer. We very much hope you will return to us again in the future. Best Regards Sofitel Singapore City Centre

Good stay

Customer review rating 3.5/5

Diana Families - 29/03/2021 Confirmed reviews ALL

We stay at Sofitel near Tj pagar mrt to celebrate my husband's birthday and our anniversary. Overall our stayed is nice and comfortable except when we are on high tea it took quite some time for our food to be served and as the hotel management also forgot my husband birthday cake as mentioned in their email that will be serve as complimentary.

Bonjour Diana, Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete our Guest Satisfaction survey. We always strive to provide an exceptional experience and it seems that we've missed the mark this time. We had shared this with our hotel management. Trust that all you've highlighted will be looked into, so better service will be sorted out. We hope to see you soon. A bientot! Sofitel Singapore City Centre

Great Rooms but very late check in

Customer review rating 3.0/5

Mindy Families - 29/03/2021 Confirmed reviews ALL

The room and service was great – loved the cleanliness, especially the teepee and bathtub! You also have an excellent team of service managers, who were all well trained and These few areas were less ideal though: - Check in time was meant to be placed at 3pm but I had to wait to 6pm for my room with two finicky young kids. - High tea was meant for family but the kids were only given a single muffin and juice. In the print, it specified that the kids would have their own high tea, so I had assumed that there would be a section specifically for them. After all, the package I had bought was intended for the family crowds and it's not hard to whip up a few mini cupcakes and doughnuts, or have the Koko Crunch cereal made available? I would gladly have the adult items reduced so that the kids would have more options.

Bonjour Mindy Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete our Guest Satisfaction survey. We always strive to provide an exceptional experience and it seems that we've missed the mark this time. We had shared this with our hotel management. Trust that all you've highlighted will be looked into, so better service will be sorted out. We hope to see you soon. A bientot! Sofitel Singapore City Centre

Standard drop

Customer review rating 3.0/5

K Families - 29/03/2021 Confirmed reviews ALL

Had went there for a staycation last nov and the service was great and breakfast and dinner was good. Breakfast previously was free flow on online platform ordering. This time round went during the school holidays and the breakfast menu has changed to paper order and has limited to 1 main per person. Also limited to 2 piece of order paper per table for sides even it wrote there unlimited sides. High tea not booked on the other day even received email earlier on the date of high tea. But in the end they still managed to change the high tea time to the initial date but later timing. They have missed our housekeeping and we have to request again when we got back to hotel to rest. That interrupted our schedule.

Bonjour K Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete our Guest Satisfaction survey. We are disappointed to learn of your stay experience at our hotel and it is certainly not the kind of impression we would like you to leave us with. Our team takes a lot of pride in making each guest’s experience as pleasant as possible and your feedback is very much appreciated for us to improve and do better. We are really sorry to hear about the service standard and will definitely relay this back to the relevant departments for their perusal. We hope that we will have the opportunity to see you again soon. A bientot! Sofitel Singapore City Centre

Lunch was invoiced double amount

Customer review rating 0.5/5

Anonymous Families - 29/03/2021 Confirmed reviews ALL

I just received my credit card bill and was shocked on the amount of bill i have to pay.

Bonjour Greetings from Sofitel Singapore City Centre! Thank you for taking time to complete our Guest Satisfaction survey. We regret to hear that there was error with your invoice. Please be assured that these comments have been taken very seriously and have been addressed to the appropriate departments. We very much hope you will return to us again in the future. Best Regards Sofitel Singapore City Centre

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