The first evening and night and following morning, we suffered 6 power cuts and a false alarm. The staff present even did not know the importance and duration of the cuts and did not provided any useful information. The following the card system for opening room doors was faulty, still without any information an/or preventive measures provided by the staff. The electricity cuts make the heating system in the rooms inoperative unless restarted, and the staff did not provide this information (it is not sure they even know this) therefore a night was spent without heating in the room. Finally, at the very last minute when it was time to pay (!), one sentence of excuse, no discount and the gift of 4 small water bottles.

Privilege room is dirty (stains on the floor, and curtains). Size really small and balcony with direct view on back emergency stairs and other rooms.

All ok

The room was a little small & I could hear my neighbour's TV but the balcony was lovely, the bed very comfortable & the staff very friendly & helpful.

friendly welcome and check out from reception staff. breakfast ok room to small for me Bathroom out dated

Everything at the Mercure was great for my short stay. I could walk the coast within minutes and get to good restaurants easily. The staff were very helpful and each one went out of their way with any question I had. I would definitely return to this hotel when in Oostende again!

Nice hotel, great staff, good location in the city. Really nothing to complain about.

Room clean and cozy, perfect location. Breakfast a bit disappointing. Eggs and sausages were dry. The crepes were purchased and not home made. the rest was nice and varied. staff was very friendly

This is a nice modern hotel, well located near the beach and the city. Rooms are tidy and clean, bedding very good and the parking service is practical and fluid. This will definitely be my place to stay when i am in Ostend.

This was not our first stay in this hotel; it has become our favourite choice for a short trip in Ostende. Personnel attentive and friendly. Reasonably spacious room and confortable bed. Good bar, very good breakfast buffet. Perfect location close to the sea side. This time the price was a bit high (but we choose a free cancellation option, just in case of). Minor good points in this time of Covid-19: 1) we are not against having no bedroom cleaning until our departure (we spent only 2 nights), but cleaning the bathroom still remains a must in our opinion. And then at least make a brush available to clean the toilet. 2) for the breakfast buffet, single use service cutlery is available for most of the parts, but not for the biscuits table. Not very clean to serve with own hands. At least provide some napkins at this table. Nevertheless, we recommend this hotel; when we will come back to Ostende, it will be our first choice.

Last weekend my husband and I stayed in Mercure Oostende, The hotel is well located, close to restaurants and beach. The staff was very friendly. Especially Alexandra (Foccina??) the front desk manager on duty was so nice and supportive. We want to thank her for going the extra mile to make our stay as pleasant as possible. The room was a VERY nice room- with a terrace and an open view. Thank you Alexandra. The breakfast was delicious and varied. The hotel had opened only a couple of days earlier and we experienced that they were stil trying to cope with Covid -19 measurements.. The rooms were not kept on a daily basis as the housekeepers were not allowed to enter the room during the guests' stay (which we fully understand), and fresh towels and RITUAL amenities were available at the reception. However, we didn't understand that there was no bodymilk available in a 4-star hotel. I had to give my sore feet a treat with Estee Lauder day cream. tWhat I even missed more were the slippers in the room. Slippers were not available because of hygienic reasons. But the floor was not very clean, so I think a pair of slippers you use and throw away after your stay would be more hygienic than no slippers at all. But we want to give it a second try. So we return to the hotel next weekend.

we loved our stay in Mercure Ostend, opposite to Het Kursaal, where we enjoyed Herman Van Veen. We found the hotel offers excellent price/quality balance; rooms are quite small though, and the view was "industrial"; the cosy woodfire at the bar seduces to a post concert drink; last but not least: very friendly reception.

I spent one night here with my family, room is big enough for 5, location super.. near restaurant, beach and attraction, we saw the fireworks at the beach, winter at the park attaction just next door, breakfast fabulous, got free Snack and drinks at the lobby. Also wine compliment at the room

When arriving at the front desk, no one their. Waited 10 min and decided to walk thru the hotel and ask if someone could help me. Finally someone came from a room in the back, stopped at the bar and made a talk with the bartender, then had time for me. Instead of helping first the client. Room was small, but must say room was clean. Normally the rooms are larger at Mecure hotels. Because of work I needed to leave early and I mentioned this at the desk. No breakfast package was offered due to breakfast not open yet. No parking options were possible and had to park my van at the casino parking. Checked out in the early morning. I booked the next morning thru Accor app again a room because my work needed me to stay a day longer. I nines that I would be late for check in so I sent a email to the correct email adres letting them know that I would check in around 24:00. When arriving at hotel, there was no room booked. And no room available. Also no effort made to help me. I showed her my reservation and email I sent. Her answer has, I can not help you. I asked her if she received my email that I would arrive late, she then walked to the computer and put it on. I would think that the computer would be on 24/7. I left hotel and will never ever come back.

The hotel is very good located (5 minutes from the sea) and breakfast is very tasty. These are the only pluses. In all other - hotel is overprices, with small rooms where you even cannot open the window for some fresh air, strange system of food provision (there is a schedule of work of restaurant and menu, but when we tried to ask for dinner the answer was - 'the hotel is fully booked so it is impossible The most terrible things are cleaning and rude attitude of the staff. I made special request for early check-in, but when we arrived we had to wait on terrible heat till 3 pm, despite my member status allowed me early check-in. When we finally received the room it was not clean - the floor was full of sand and dust. On the next day I put the sign 'Please clean the room' at 10 am, When we returned back at 5.30 pm the room still was not cleaned. The receptionist told that the hotel is fully booked and that's why our room is not cleaned. He also stressed that if I want it to be cleaned he may give me all the necessary things and I can do it by myself (in 4 star hotel!). As I was still repeating my complains he said that the room will be cleaned - and in 5 minuted told that all is done. It was a surprise that it is possible to clean the hotel room in 5 minutes - and I was right, the floor was still dirty, full of dust and sand. So I had to go downstairs again, asking finally to clean our room. The next days were some kind of revenge of the staff to us - one day we were not able to leave the room because of cleaning stuff just under the door of our room, the cleaning was terrible - even the beds were not made. Of course there were no excuses from the side of the staff. I'm a frequent traveler and I saw different hotels, but it was a surprise that it is possible to receive such service in the 4-star hotel in the resort. Try to avoid it if possible!