Hotel - Hotel Mercure Oostende
Mercure Hotel Mercure Hotel

Hotel Mercure Oostende

4.0/5 678 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

DAIKIN EUROPE NV4 km / 2 mi HOPPE SHIPPING3 km / 1 mi JETAIR2 km / 1 mi MUTOH4 km / 2 mi ORAC4 km / 2 mi
HAVEN OOSTENDE2 km / 1 mi JAN DE NUL90 km / 55 mi MHI VESTAS2 km / 1 mi NOORDZEEHELIKOPTERS7 km / 4 mi PARKWIND145 km / 90 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JAMES COOK 40 m2 3 m 25 20 10 25 6
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Whether you choose the Standard, Superior or Privilege Rooms, all of them offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, a telephone, a laptop safe, TV, USB charge point and a fridge for your convenience.

  • 95 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 3,853 reviews

Our guest reviews for
Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 678 reviews
Sofia A. H. Couples - 19/11/2019 Confirmed reviews ALL
« Very Good Hotel with Friendly staff! »

Mercure Hotel Oostende is a very Good Hotel with friendly staff!! The hotel is situated very Central, near the shopping area, the Beach and Boulevard of Oostende and the Casino. The rooms are nice and we have had a great room with a balcony on the roof on the 9th floor with a great view! The room was very clean! The room was included with a queen bed, a bathroom with shower and a LCD tv. The breakfast was very good with a lot of choice! We have had a great stay in your hotel and hope to stay in your hotel soon again!

Patricia Couples - 18/11/2019 Confirmed reviews ALL
« good location good breakfast »

.....................................................................

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

Nick H. Couples - 15/11/2019 Confirmed reviews ALL
« A very decent economy hotel in a great location with excellent staff! »

The staff are very welcoming and helpful. Great location, only a short walk to the beach and the centre of Ostend. Clean hotel, decent breakfast with decent bar area. The bedrooms were as expected in an economy hotel, nothing fancy but clean. My only complaint, as a well built 1.88 metre (6ft 2ins) tall man, is that the single beds are too small (width and length). However, that didn't overshadow a perfectly pleasant two night stay at the Mercure Oostende.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick H., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bert Degryse General Manager

M. R. Couples - 13/11/2019 Confirmed reviews ALL
« noisy »

room at the street site, very noisy on the 4th floor ( people shouting on the street, garbage truck early morning)

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

Katty Solo - 11/11/2019 Confirmed reviews ALL
« Good location. Clean room. Friendly staff. »

Good location. Easy to reach with public transportation. Few minutes walking distance from Kursaal. Room on the small size but clean. Good, extensive breakfast buffet. Possibility to eat something in the evening (bistro style)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katty D., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bert Degryse General Manager

Luc Friends - 04/11/2019 Confirmed reviews ALL
« Prima »

Alles was OK

Dan Families - 28/10/2019 Confirmed reviews ALL
« I was not treated as platinummember »

Very small room with window on escape way, I have asked on upgrade, but got nothing. One day room was not even cleaned. Welcome gifts I got only after reminder, etc. Normally I stay during Business trips in the Hotels, but this time it was a Family trip booked on Accor Points. After that expirience I want Change my Preference Hotel chain. Thanks and good luck.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danir K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

Anonymous Couples - 28/10/2019 Confirmed reviews ALL
« Exactly what we needed »

We had a small room but it had a comfortable bed and a great shower.

Smg Couples - 22/10/2019 Confirmed reviews ALL
« Very good »

Nice clean room. Central location. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

Ronalda G. Families - 21/10/2019 Confirmed reviews ALL
« Disappointing »

Room very small Beds uncomfortable One staff member unhelpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronalda G., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

Rafael P. Business - 17/10/2019 Confirmed reviews ALL
« I have been invoice for parking but didn’t use it »

I have been invoice for parking but didn’t use it

G. C. Business - 10/10/2019 Confirmed reviews ALL

Fine - biusness as useraly

G.a.y. Solo - 05/10/2019 Confirmed reviews ALL
« GRAHAM Y. »

As usual, I thoroughly had great satisfaction by staying at the hotel. Rooms are very good. It is a pity that commercial programmes are not available on the tv, but I do appreciate the difficulty. use of the internet is of good value to me, as I can keep up with happenings at home.

Coelho Couples - 30/09/2019 Confirmed reviews ALL
« Good hotel, need some more efforts »

In general everything was right. Some points that the hotel can improve: The housekeeping service and the preparation to receive the guests. We had a reservation mentioned two persons and at the arrival the room was prepared only for one person. No hangers in the room, when we request for an extra cup and the hangers we where told to get them by yourself at the reception. The bath products where only for one and no replacement for the rest of the stay, but instead they change the towels that we didn't request so! Please check again the standards for planet 21 ;) Well a big positive point for the breakfast, big product choice and really good quality, it was really the good impression for our stay. I will come back for sure but there are still some improvements to make for a 4 stars hotel. Small note for reception, please make the client feel welcome and unique in a heartist way!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Filipe D., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Oostende, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

Anonymous Couples - 28/09/2019 Confirmed reviews ALL
« Great location, friendly and helpful staff »

Hotel is centrally located, clean and has great breakfast. It was clear that during breakfast hours it was a little bit understaffed but the staff overall ensured great service not only during breakfast but at the reception as well. The elevator is an issue for the number of guests hotel can accommodate and the soundproofing of rooms could be improved. However, the highlight for me was the politeness of staff and their professional attitude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mia M., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bert Degryse General Manager

Charlie B. Couples - 26/09/2019 Confirmed reviews ALL
« Central but small »

We found the room airless due to not being able to open the window.Bar well run and lots of choice of beer but cognac choice poor due to low stock. Reception very helpful,but could not let us stay for 24 hours in the parking had to leave by 11 am on check out poor value as we arrived at 4 pm the previous day 21 euros.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlie B, We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your other comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bert Degryse General Manager

Paul R. Families - 24/09/2019 Confirmed reviews ALL
« Fantastic »

Perfect stay - rooms clean and tidy, breakfast excellent and bar open late

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bert Degryse General Manager

Pauline Couples - 17/09/2019 Confirmed reviews ALL
« A great place to stay »

Good location. Friendly staff. Nice room. Very good breakfast. Secure parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline V., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bert Degryse General Manager

M. T. Couples - 12/09/2019 Confirmed reviews ALL
« Bed »

Bed was far too soft and pillows way too large.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

Anonymous Couples - 11/09/2019 Confirmed reviews ALL
« A few minor problems »

Overall good, we stayed earlier this year. However the preparation of the room was lacking. The complimentary water bottle was half empty on arrival, there was no soap in the bathroom, no tissues in the tissue box and there was no stirrer for the hot drinks. All this was pointed out to reception on our departure, we managed because we came with these items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bert Degryse General Manager

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