Hotel Mercure Oostende 4 stars

Customer review rating (ALL Rating) 4.3/5 4,952 reviews

Hotel Mercure Oostende
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+ 16 Services

Hotel extras

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Private paid car park

  • Oostend Airport at 10 mins by car

Hotel location

Hotel Mercure Oostende

Leopold II laan 20
8400 ostend
belgium

Fax: (+32)59808406

Check-in from 15h00

Check out up to 11h00

  • MARIE JOSE PLEIN:  LINE 1 AND 4 MARIE JOSEPLEIN

  • By plane

    OSTEND BRUGES At 5km / 3 miles

  • By train

    OOSTENDE At 1km / 0 miles

GPS:51.230344, 2.91345

Companies

  • DAIKIN EUROPE NV 4.0 km / 2.0 mi
  • HAVEN OOSTENDE 2.0 km / 1.0 mi
  • HOPPE SHIPPING 3.0 km / 1.0 mi
  • JAN DE NUL 90.0 km / 55.0 mi
  • JETAIR 2.0 km / 1.0 mi
  • MHI VESTAS 2.0 km / 1.0 mi
  • MUTOH 4.0 km / 2.0 mi
  • NOORDZEEHELIKOPTERS 7.0 km / 4.0 mi
  • ORAC 4.0 km / 2.0 mi
  • PARKWIND 145.0 km / 90.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 25 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Whether you choose the Standard, Superior or Privilege Rooms, all of them offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, a telephone, a laptop safe, TV, USB charge point and a fridge for your convenience.

Our guest reviews for
Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,952 reviews

TripAdvisor Rating 4.0/5

768 reviews

Good location smart clean Hotel pleasant staff

Customer review rating 4.5/5

Jc Couples - 30/11/2021 Confirmed reviews ALL

Staff very helpful in these trying times The Hotel was clean throughout great breakfast

Great hotel

Customer review rating 4.5/5

Anonymous Friends - 30/11/2021 Confirmed reviews ALL

Enjoyed a visit here on many occasions and it never fails to please

Despite the weather, excellent overnight in Mercure Oostende

Customer review rating 5.0/5

Inne Couples - 29/11/2021 Confirmed reviews ALL

Very well located hotel near the beach and near the shopping district. We had an event at "Kursaal Oostende" which is just next doors too, so this was perfect. Super friendly staff. Clean and quiet room. And really enjoyed the breakfast!

Well located

Customer review rating 4.0/5

Linda Couples - 28/11/2021 Confirmed reviews ALL

Warm welcome at the reception, good choice at breakfast

Good stay

Customer review rating 4.5/5

Jonathan S. Business - 23/11/2021 Confirmed reviews ALL

Pleasant and efficient staff.......

Relaxing stay

Customer review rating 4.5/5

Anonymous Solo - 30/10/2021 Confirmed reviews ALL

Booked the hotel because of walking distance to shops and beach, room was clean and quiet

Good location. Nice breakfast

Customer review rating 4.5/5

Paulo Business - 26/10/2021 Confirmed reviews ALL

Hotel was clean, people were professional. All ok

Superb location and fit to purpose!

TripAdvisor rating 4.0/5

carinekeppens 20/10/2021 TripAdvisor review

This is a nice modern hotel, well located near the beach and the city. Rooms are tidy and clean, bedding very good and the parking service is practical and fluid. This will definitely be my place to stay when i am in Ostend.

Dear Guest, Thank you for this kind feedback concerning your visit. We are pleased you enjoyed staying at our hotel and that our convenient location got your thumbs up! We can't wait to see you on your next visit! Kind regards, Bert Degryse, General Manager

Small room

Customer review rating 3.0/5

Filip D. Couples - 17/10/2021 Confirmed reviews ALL

Disappointingly small room for a "superior room": to acommdate the room a bit better, we had to rearrange the table and seats because we couldn't easily get to that side of the bed otherwise... The windows can't be opened to get some fresh air without having it come from a central ventilation system...

Customer review rating 4.0/5

J. M. Couples - 27/09/2021 Confirmed reviews ALL

Our stay were very nice. Only "problem" we had were when we wanted to took a bath. The glass panel are too big to get easy in and out when you have physical difficulties. The tap are also situated not ideal to sit and stand up, and when the bath are filling up.

great position and kind peoples working there

Customer review rating 4.5/5

Anonymous Couples - 09/09/2021 Confirmed reviews ALL

Nothing to say about the hotel..Mercure ist Mercure!!! what else?

Good location, comfortable room

Customer review rating 4.5/5

Annette Couples - 06/09/2021 Confirmed reviews ALL

Check in was swift and friendly, the room was very comfortable and was serviced daily which we didn't expect due to the Covid restrictions but was a pleasant surprise. Breakfast was a fantastic range of options, both hot & cold and a great choice of drinks to go with it. The Covid restrictions were well followed and cleaning was excellent.

Very good stay!!

Customer review rating 5.0/5

Gb Solo - 06/09/2021 Confirmed reviews ALL

Everybody very friendly! Excellent breakfast, clean and cool rooms!

Horrible customer service

Customer review rating 1.0/5

Visitor Couples - 28/08/2021 Confirmed reviews ALL

Horrible and unprofessional customer service

Good location for Belgium coast experience

Customer review rating 4.0/5

Sander G. Couples - 19/08/2021 Confirmed reviews ALL

Very pleasant stay in well serviced rooms with good breakfast buffet and nice drinks at the bar.

Well located

Customer review rating 4.0/5

Stéphanie Families - 27/07/2021 Confirmed reviews ALL

thank you having thinking of my birthday with balloon and sweets easy to find and to park just not a good view from the room

OK

Customer review rating 3.5/5

Anonymous Couples - 12/07/2021 Confirmed reviews ALL

self check-in was not available the three days before our stay. Check-in was very good. Breakfast not ok. Bed extremely good !

Friendly hotel in an excellent location

Customer review rating 4.5/5

Dejang Couples - 03/07/2021 Confirmed reviews ALL

We had chosen this hotel for it's good location close to the sea front, Casino and shopping street all within 5 minutes walk. We were pleasantly surprised by the hotel and charmed by the friendly staff and competent team that was able to address all our needs.

Always pleasant to stay in this hotel !

TripAdvisor rating 4.0/5

DidierD99 15/07/2020 TripAdvisor review

This was not our first stay in this hotel; it has become our favourite choice for a short trip in Ostende. Personnel attentive and friendly. Reasonably spacious room and confortable bed. Good bar, very good breakfast buffet. Perfect location close to the sea side. This time the price was a bit high (but we choose a free cancellation option, just in case of). Minor good points in this time of Covid-19: 1) we are not against having no bedroom cleaning until our departure (we spent only 2 nights), but cleaning the bathroom still remains a must in our opinion. And then at least make a brush available to clean the toilet. 2) for the breakfast buffet, single use service cutlery is available for most of the parts, but not for the biscuits table. Not very clean to serve with own hands. At least provide some napkins at this table. Nevertheless, we recommend this hotel; when we will come back to Ostende, it will be our first choice.

Dear Didier. Thank you for taking the time to share your experience with us. It is a pleasure to welcome back returning guests and a reward to know that we will be your top choice for any further visits to Ostende. Your feedback concerning the new measures we have implemented for the welfare of our guests as well as our team is appreciated as it helps us to highlight possible areas for improvement, and your suggestions have been noted. We look forward to seeing you again next time. Best regards, Bert Degryse, General Manager

Very nice hotel in a quiet neighbourhood, only steps from the vibrant beach area

TripAdvisor rating 4.0/5

slieve2020 18/06/2020 TripAdvisor review

Last weekend my husband and I stayed in Mercure Oostende, The hotel is well located, close to restaurants and beach. The staff was very friendly. Especially Alexandra (Foccina??) the front desk manager on duty was so nice and supportive. We want to thank her for going the extra mile to make our stay as pleasant as possible. The room was a VERY nice room- with a terrace and an open view. Thank you Alexandra. The breakfast was delicious and varied. The hotel had opened only a couple of days earlier and we experienced that they were stil trying to cope with Covid -19 measurements.. The rooms were not kept on a daily basis as the housekeepers were not allowed to enter the room during the guests' stay (which we fully understand), and fresh towels and RITUAL amenities were available at the reception. However, we didn't understand that there was no bodymilk available in a 4-star hotel. I had to give my sore feet a treat with Estee Lauder day cream. tWhat I even missed more were the slippers in the room. Slippers were not available because of hygienic reasons. But the floor was not very clean, so I think a pair of slippers you use and throw away after your stay would be more hygienic than no slippers at all. But we want to give it a second try. So we return to the hotel next weekend.

Dear Guest, Thank you for taking the time to write this review of your stay. It's a real pleasure to know that you chose our hotel and are delighted our team members had such a positive impact on your stay. Alexandra will be very pleased that her efforts were so appreciated. We would like to apologise for any inconvenience during this period of adaptation to the new measures being implemented for your well-being and are very grateful for your valuable feedback which will be used to address these issues. It also helps us to know the areas that may need some more attention. We look forward to having you return and hope your next stay will be greatly improved. Best regards, Bert Degryse, General Manager

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