Mercure Saint Malo Balmoral

Mercure Saint Malo Balmoral 4 stars

Customer review rating (ALL Rating) 4.6/5 612 reviews

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Hotel extras

  • 109 yards (100 m) from the TGV train station

  • Easy access: 0.6 miles (1 km) from the old town and beach

  • Family and connecting rooms

  • Buffet breakfast with local products.

  • ECOLABEL

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Saint Malo Balmoral

24 Rue Theodore Monod
35400 SAINT MALO
France

GPS:48.646488, -2.005849

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 90 

attendees

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Our accommodation(s)

Our hotel features 77 spacious and air-conditioned rooms with free WIFI access. We also offer a wide range of family rooms. Our Privilege Rooms have Nespresso coffee machines, an iPhone/iPad docking station and other details providing the best working conditions

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  612 reviews

TripAdvisor Rating  4.5/5  1,151 reviews

Comfortable stay

Customer review rating 4.5/5

Mrkeithbattrick Couples - Confirmed reviews ALL

Friendly and helpful staff and an overall pleasant stay

Located in the city center but a bit far from old town

Customer review rating 4.0/5

Pm Families - Confirmed reviews ALL

The hotel located in the city center but a bit far from old town. Walking to old town take about 15-20 min. The room is nice , clean and comfortable. Wi-Fi signal is very strong. Full breakfast cost 16 EURO per person, I feel that it's over price compare to verity of food that provided on shelf. Overall , I am satisfy with the hotel.

Nice location, bathroom not good at all.

Customer review rating 3.5/5

Steven W. Couples - Confirmed reviews ALL

I thought the room was great, the staff very helpful. Bar is okay parking very secure and safe. The room nice view of the library and station, really nice. Restaurants nearby all good. Housekeeping excellent regarding bed making, cleaning (see bathroom comment) could not fault. However; 1: toilet seat two of the rubber feet are missing so the toilet seat rocks and moves and it should not. 2: shower tray where it joins the bathroom floor dirty even on day two, dirt and ?lime scale. I cleaned a portion in less than a minute easy to do but not my job. 3: two cracked tiles in the shower in the corner, there Just should not be broken tiles! In a two star I would tolerate however 180 euros a night and a four star rating these faults should not be there. I liked the hotel, I liked the location but attention to detail is required for a 4 star rating and prices. Based on this I can’t recommend your hotel or group to others

Very good but let down by bathroom faults

TripAdvisor rating 4.0/5

R648VYstevenw Couples - TripAdvisor review

I thought the room was great, the staff very helpful. Bar is okay parking very secure and safe. The room nice view of the library and station, really nice. Restaurants nearby all good. Housekeeping excellent regarding bed making, cleaning (see bathroom comment) could not fault. However; 1: toilet seat two of the rubber feet are missing so the toilet seat rocks and moves and it should not. 2: shower tray where it joins the bathroom floor dirty even on day two, dirt and ?lime scale. I cleaned a portion in less than a minute easy to do but not my job. 3: two cracked tiles in the shower in the corner, there Just should not be broken tiles! In a two star I would tolerate however 180 euros a night and a four star rating these faults should not be there. I liked the hotel, I liked the location but attention to detail is required for a 4 star rating and prices.

Convenient location to ferry port, very helpful staff

Customer review rating 4.5/5

R D. R. Couples - Confirmed reviews ALL

Staff were ver helpful with contacting Ferry Company to change our booking

Dear M. R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie Front desk

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Other web-users rate our hotel

  • 256 reviews 8.5/10 Location
  • 392 reviews 7.5/10 Room
  • 376 reviews 8.9/10 Service
  • 7 reviews 5/10 WiFi
  • 212 reviews 7.3/10 Breakfast
  • 144 reviews 8.1/10 Cleanliness
  • 83 reviews 2.9/10 Value

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