Novotel London Heathrow Airport T1 T2 and T3 Hotel 4 stars

Staff were friendly helpful with it was reception or dining. Room large very comfortable good lighting and amenities. Breakfast was very good and Evening meal exceptionally good. Lovely stay

Nice and warm especially the Indian staff.

Room very comfortable and clean, knowledgeable and friendly staff. Breakfast excellent and lots of choice.

Excellent is the right word

Good, reception staff could have been better. They didn’t seem to pay attention

Really friendly & welcoming. Rooms are quiet, beds comfortable. Guaranteed a great nights sleep and an excellent choice of breakfast in the morning.

Surprisingly and pleasantly quiet considering the proximity to the airport and busy roads. Comfortable and clean, as you would expect from Novotel. Would stay again.

Was not in the room long enough to make a real difference, but it was clean, modern and very comfortable which is what i wanted. I had gone to the wrong Novotel first and paid £10 to park there which did make the £16 charge at this hotel difficult to deal with, however the lady checking me out made my day by taking pity on me over this charge.

The hotel continues to provide a very good experience, the food was excellent. I opted for the half board and was given a voucher to use in the restaurant. I did this but the food was still charged to my room and parking was not put on my bill.

front desk greeting was good. room was terrible, bathroom stank of cigarettes whole 2nd floor stank of cannabis had to mule my own room service from the bar because of surcharge ( this is a 4 star hotel!) was overcharged for my stay, another guest put drinks on my room bill and this was not picked up i called to complain about the room bill i STILL have not received my bill as a gold customer and someone who stays over 100 nights in hotels per year, this is the worst experience i have had for the past 10 months. i have already complained to accor group, you should be ashamed

The front desk was very polite and helpful. We were impressed how easily it was to get back and forth from the airport and use public transportation to get into the city.

I had a pleasant overnight stay, before catching a flight to Australia. I flew back from Australia the previous day and wanted a peaceful rest. Room was comfy and quiet, I was able to check in early at 10:00 instead of 14:00, which was brilliant as just got off an international flight, 24 hours, staff were extremely friendly and helpful, would definitely stay again. Good gym on top floor.

I already sent an email complaint about this and have not heard back. There was no towels or extra dressing gown, loud music and the staff were really unfriendly poor customer service.

I booked a suite, with a Kingsize bed and a sofa.... received 2 no. two double beds pushed together essentially requiring you to sleep in a single bed so you weren't uncomfortable. The room had rather large, unsightly leak above the door which guest services claim they knew nothing off. Shower, which was supposed to be a rainfall shower was a small broken head that dribbled water as opposed to "rain". Guest services adamant that it was a suite and what I booked and that Accor's website descriptions are general descriptions and images and the room can and do vary! If I wanted a family room with single beds I would have booked on!

This is probably (as most of these are); a complete waste of time filling them in as nothing is ever done. However; you have asked, so I'll say. Appallingly bad experience from start to finish. Was offered 'inside' room when I CLEARLY stated a preference for a room overlooking the main Bath road. That was eventually sorted but 'superior'???? No way was that room 'superior'. All bed and no room is the best description. Much confusion over your so-called arrangements for so-called included evening meals: (ie, as to whether I was limited to what I could choose). Kept being asked if I had a voucher but no such thing was presented or explained at reception. Total incompetence. When I asked to see a manager the staff member simply walked away. I eventually saw a 'supervisor' who was no help whatsoever.