Novotel London Heathrow Airport T1 T2 and T3 Hotel 4 stars

My family and I stayed here. At first the room was cold because the heat was not working. When we informed the front desk, they came right away and fixed the problem. Very efficient. I would recommend this hotel.

Excellent receptionist, efficient and helpful

Due to the Covid regulations the kitchen was closed, and thus full breakfast was not available. This is of course completely understandable. What is however not acceptable is for Novotel to charge full price for the take away breakfast at over £11 per person per sitting, when the actual breakfast provided is not worth more than £2 given the contents and quality

The room was nice for an overnight stay. The bed was comfortable and the shower was amazing. The room itself was a little dirty. There was a tea stain down the wall and my tea kettle did not work even after asking for a new one.

Stayed 1 night due to flight delay. Hotel was covid 19 guidelines compliant. The rooms were clean and spacious. I did not use the restaurant , so can not comment on that. Check out was straight forward and with out delay.

Regular visitor. Friendly & helpful staff.

The booking on the Web site was easy. Good parking at the hotel. The food was good. Service excellent.

Nice rooms, pleasant professional lady on check-in. Food was overpriced and nothing special. Had the fish and chips which was worse than you would expect out of Tesco food hall at a fraction of the price. One more senior (i presume) member of staff in there did not wear the face mask over the nose all the time I was in and there was no enforcement of a very loud group of girls who were there on a night out and were seated behind the restaurant but came in to get change with no masks on. The problem is if you don't enforce things then this age group just think it does not apply to them and are untouchable. Either we all do it and follow the rules or we don't bother. I thought in a hotel such as your groups then there would have been jumped on more.

SUPERB LOCATION AND STAFF EXCELLENT

I stayed here before and after my trip to Dubai. The hotel is very convenient for passengers departing or arriving at Terminal 2. Located just 4 stops away on bus from the central bus station which is connected to Terminals 2 and 3. The rooms are very comfortable and clean. Staff are helpful and friendly. On the ground floor there is a nice bar and restaurant, and I like the overall atmosphere around the hotel and will stay again soon.

Efficient and friendly reception, comfortable room and decent restaurant and bar.

Very close to Heathrow via free local buses(140, 105, 110 285), Check in was quick & as ALL loyalty program member, I was able to check in early. Nice open lobby area for dining/cocktails. Rooms are up to date and spacious, as are the bathrooms. There is a fitness center. Locally there is a small Indian grocery & The Pheasant is a very nice pub & restaurant.

The staff member who checked us in tried to tell us the booking was via Expedia and we had breakfast included, I explained that it was booked via my Accor membership and that I needed to pay the balance - after using points for part of the stay. Eventually he agreed but it took a while and then we had to pay car parking on top.

I wasn't allocated a room with a runway view despite my request at the time of booking, the room that i received was supposed to be an upgrade, the room that was provided was tatty ta damaged sofa with a cigarette burn in the carpet and stains on the floor near the bedside table. The worst was the foul stench in the morning in the corridors, other guests had had take-aways and just discarded the rubbish into the corridors. The breakfasts being provided in a take-away tray with cheap plastic cutlery that easily breaks is also poor. You are provided with a small carton of milk and a box of cereal but nothing to put it it. I have been staying in Novotel's on a regular basis for several years, this is by far the worst ever experience. The only plus for the hotel is the reception staff are friendly and helpful and some of the best.

All good. Services curtailed due to Covid. Room comfortable and clean.