Clean and welcoming

I stayed 3 nights in a cold room (16 degree). I informed the client desk and they never managed to rezolve it. I understood that they simply turn off the heater to reduce the electricity expense because the hotel was not full. This is unacceptable for a hotel from Accor group. Local practice not adapted to a high value international brand!

good

Everything is OK

The location is good but the hotel needs better maintenance (air conditioning did not work properly, shower heads did not work properly etc). Breakfast is fine but coffee needs an upgrade. Overall fair value to money

The staff is amazing responding immediately to any request; the amenities on the other hand really require an improvement (bathroom door swollen and peeled, light switch in the room de-attached, stained carpets)

The shower was leaking and the carpet outside and the toilet was wet. The curtains didn't close fully so I couldn't see properly because the sunlight kept coming into the room. I wasn't offered a welcome drink because there's no bar at this hotel which apparently is four stars! There is no milk for coffee and the lady at reception is highly unhelpful and rude. If I wasn't a loyalty card holder I would've cancelled my trip and stayed in an Airbnb instead.

I don't know who gave this hotel four stars. My shower was leaking, no welcome drink - they offered my water out of the mini bar, no milk for coffee and the lady at reception was quite unhelpful. If I wasn't a 'loyal' customer, I would have asked for a refund. The curtains would not close fully so I couldn't sleep properly and hotel staff were unhelpful.

Blood stains on the linen

Damaged bath door, water leaking under the shower tub, badly stained carpet. Clean enough, good breakfast.

Alexandru was fantastic, really helpful.

Although the hotel seems to be under renovation/refurbishing in some parts, our stay was really relaxing. Cozy beds, well equipped bathrooms, spotless cleaning, quiet. Kind staff. Free private parking was much appreciated. Good location - walking distance to Old Town and river's bank restaurants.

The staff was very attentive, they could not provide an upgrade room but instead I got free breakfast and minibar. Refurbished room, clean and quiet with a decent size. Parking was possible free of charge behind the hotel. On the outside the hotel goes under renovation. I recommend the hotel.

unfortunately personnel at the check in did not know about my Gold status - I had to remind them about my status and ask for benefits. The breakfast could be better - this is not appropriate hotel´s 4 star status.

I am not a regular guest for Accor hotels but always I found at Mercure Unirii very clean rooms, great services and good food, especially breakfast. Last time I was very surprised, and happy, to get a free upgrade, even it was just my second stay. Thank you very much,