Mercure Jakarta Cikini

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Mercure Jakarta Cikini 4 stars

Customer review rating (ALL Rating) 4.8/5 740 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 10 modern meeting rooms and 1 Ballroom with complete facilities

  • In room Spa & Massage service

  • Infinity Rooftop Swimming Pool & Fitness Center

  • Strategic location with easy access to city center and tourist attractions

  • Located in the heart of the city of Jakarta's and easy access to Sudirman, SCBD

Hotel location

Mercure Jakarta Cikini

Jalan Cikini Raya No 66, Menteng - Jakarta Pusat
10330 JAKARTA
Indonesia

  • DAMRI:  STASIUN GAMBIR

  • By plane

    SOEKARNO HATTA At 34km / 21.13 miles - Shuttle paying

  • By train

    CIKINI STATION At 0.6km / 0.37 miles

  • By train

    GAMBIR At 4km / 2.49 miles

  • By train

    GAMBIR STATION At 3.9km / 2.42 miles

GPS:-6.194204, 106.839144

Companies

  • ASURANSI ACA CIKINI 0.05 km / 0.03 mi
  • BANK BNI CIKINI 0.05 km / 0.03 mi
  • BANK BUMI PUTERA 0.8 km / 0.5 mi
  • BANK MANDIRI 0 km / 0 mi
  • CIPAGANTI CIKINI 1.2 km / 0.75 mi
  • GRAMEDIA MATRAMAN 5.5 km / 3.42 mi
  • PT ERASOFT INA 0.5 km / 0.31 mi
  • PT VALDO INTER 1 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DE'KAFE RESTAURANT

Our 4-star hotel in central Jakarta offers a wide variety of international and local culinary options.

Your meetings and events

In harmony with people and places, our new ballroom at the 4-star Mecure Jakarta Cikini hotel has a high capacity to host large events. All of our meeting rooms feature the latest design and facilities. They also serve as a breakout room with other meeting rooms nearby. To ensure visitors remain safe, complimentay hygiene kits will be given to them.

Room descriptions and layouts

12 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The 4-star Mercure Jakarta Cikini features 197 rooms with provided bathroom shower. The rooms are designed with modern and minimalist architecture highlighting local culture. WIFI access is also available for business or leisure use.

Our guest reviews

Our guest reviews for
Mercure Jakarta Cikini

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  740 reviews

TripAdvisor Rating  4.5/5  698 reviews

Was nice hotel

Customer review rating 5.0/5

Diana P. Couples - Confirmed reviews ALL

Was nice hotel with an excellent services, thanks Mas Erick for your great services

Dear DIANA P., First of all thank you for being our Accor Live Limitless and loyal toward Accor. We are always welcome all the heartist with open heart. We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially to Mr. Eric our Asst Front Office Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

Excellent services

Customer review rating 5.0/5

F B. C. P. Friends - Confirmed reviews ALL

The hotel staffs provided excellent services, from booking until check out. A charming greetings from receptionist team always greeted me whenever I was around. Sorry not to mention any particular name as everyone did the best. Stayed in suite room in 810, a good access to common facilities, a little bit noisy in the morning due to children were running back & forth to the pool. Not a big deal. They thought of every single detail of services, baggage services, welcome drinks, complimentary afternoon tea, fruits & snacks (limited for accor member, thanks anyway), the live music on rooftop (top services), the room is very clean & neat, strong wifi connection, complete amenities, and breakfast at my room was perfect. A little bit down on the fridge, freon/maintenance service to be checked. E X C E L L E N T Thank you everyone.

Dear Mrs. F BERNADETH C., First of all, thank you for being our Accor Plus Elite member and being loyal toward accor. We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback specially from one of our Elite member like you. Thank you for noticing our staff service from our Security guard, Reception, Restaurant staff, Housekeeping staff and all the team who always ensure every guest enjoying their stay with us. We are hoping you enjoyed our suite room and as your room was booked with our highest room category, we were upgrading the other two room to our privilage room Mrs. C.. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

Starategis

Customer review rating 4.0/5

Azizah Couples - Confirmed reviews ALL

Puas

Dear AZIZAH A., Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Jakarta Cikini. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan lebih memuaskan dari kunjungan sebelumnya dan dapat menambah penilaian anda menjadi 100. Hormat kami, Lisa P. Sanjoyo General Manager

Great employee service

Customer review rating 5.0/5

Roy Couples - Confirmed reviews ALL

Menyenangkan.

Dear RORI SURYA P., First of all, thank you for being our Accor Plus Gold Elite Member and being loyal toward Accor. We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback, specially from one of our Elite member like you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo, General Manager

Amazing sweet seventeenth party

Customer review rating 5.0/5

Stella Families - Confirmed reviews ALL

On April 30, I have event in Mercure Cikini. I have celebrated my daughter 17th bday. The exec chef team serves the delicious food ( based on my daughter's friend comment).

Dear STELLA P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

Good stay

Customer review rating 4.5/5

Rizky Families - Confirmed reviews ALL

I enjoyed my stay. The breakfast was great, the room was comfortable, and the staffs were very friendly and helpful. The highlight though, was the kids corner and the kids activity. It really helped me keeping my children from being bored and cranky

Dear Rizky P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

Customer review rating 5.0/5

Misha Solo - Confirmed reviews ALL

very comfortable staying at the Mercure Cikini Hotel ... the service is very friendly and responsive ... for breakfast very tasty and the choice of food is very variation ..

Dear Ms. Misha, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 bubbles and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you to use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml and enroll yourself as our Accor Live Limitless member through https://bit.ly/3sPwRL8. For more benefits on rooms and restaurants, you may join the Accor Plus Loyalty Programme through this link https://bit.ly/36O1auM Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Nandang Permana Operations Manager

Good Place To Stay

Customer review rating 5.0/5

Arfiadi C. Families - Confirmed reviews ALL

A really good place to stay , friendly staff and good foods

Dear Mr. ARFIADI C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 bubbles and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you to use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml and enroll yourself as our Accor Live Limitless member through https://bit.ly/3sPwRL8. For more benefits on rooms and restaurants, you may join the Accor Plus Loyalty Programme through this link https://bit.ly/36O1auM Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Nandang Permana Operations Manager

strategic location

Customer review rating 4.0/5

Agustinus Business - Confirmed reviews ALL

its nice dimsum for breakfast

Dear Mr. Agustinus, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. Especially for the dimsum. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 bubbles and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you to use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml and enroll yourself as our Accor Live Limitless member through https://bit.ly/3sPwRL8. For more benefits on rooms and restaurants, you may join the Accor Plus Loyalty Programme through this link https://bit.ly/36O1auM Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Nandang Permana Operations Manager

Nice getaway

Customer review rating 4.5/5

Lenny T. Families - Confirmed reviews ALL

In overall we enjoyed it. The room was clean also the bath room, but I think the shower area need to be checked (not sure if its mold by the side or just because its aged). When I turned on the hot water it had the funny smell like boiled egg but it disappeared after some time. The breakfast was nice. You have quite variant options. The pastry were really good but the coffee was not hot (just warm) but I did asked for the fresh one and it was good. I would recommend my friend to stay here when they need a place to stay in Jakarta that doesnt feel like Jakarta. It certainly has different vibe. Ohh btw Ms.Rhany stopped by and we had a nice chat. Best of luck

Dear Ms. LENNY T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. However, we do apologize for some inconvenience caused during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 bubbles and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you to use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml and enroll yourself as our Accor Live Limitless member through https://bit.ly/3sPwRL8. For more benefits on rooms and restaurants, you may join the Accor Plus Loyalty Programme through this link https://bit.ly/36O1auM Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely yours, Nandang Permana Operations Manager

well services

Customer review rating 4.0/5

Aditya S. Families - Confirmed reviews ALL

Im happy with the hospitality of Mercure Cikini, just little input for cleanliness of the pool

Dear ADITYA S., Thank you for being our Accor Plus Silver Elite member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback and I am sorry if there was few things, that makes your experience did not meet your expectations, please allow me to express my sincerest apologies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager

Very warm welcome and hospitality

Customer review rating 5.0/5

Christina A. Families - Confirmed reviews ALL

Staying 2 night as hari raya holiday which to good to be true as my birthday date. As a Gold member the hotel upgrade 1 level up to suite room with birthday decoration and several cup cakes and accessories thing. I do also redeemed my birthday cake voucher on the second night. The hotel also gave me privilege snack afternoon. This hotel feel different with any other mercure that i had stayed. Definitely come back on a future days.

Dear Ms. CHRISTINA A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we do apologize for any inconvenience caused during your stay. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 bubbles and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you to use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Nandang Permana Operations Manager

Well located, city center

Customer review rating 3.5/5

Cheryl Couples - Confirmed reviews ALL

For business trip, it is suitable

Dear Ms. CHERYL GIOVANI W., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Cikini. First of all thank you for being our Accor Plus Silver Elite member and we are sorry if there was few things, that makes your experience did not meet your expectations specially the direction of the lift that none of the team assist you with that, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence that can make your next visit with us more memorable and turn your 70 score to 100. Mercurely Yours Lisa P Sanjoyo General Manager

Exceptional Hotel in the heart of Jakarta

TripAdvisor rating 5.0/5

Passport02453986152 Business - TripAdvisor review

Nice clean and spacy rooms, good and modern restaurant, cool roof top bar and pool, extremly friendly and helpful hotel staff, perfect location to explore Jakarta. This exceptional middlesized hotel can only be recommended.

Dear Passport02453986152, Thank you for taking some of your precious time to share your great experience while you were staying with Mercure Jakarta Cikini recently by giving us a perfect score. It is a pleasure to receive any kind of feedback from our valued guest. I will share your kind messages into our team members, so we may maintain and improve our service quality in the future. We look forward for your stay with us in very near future. We wish to welcoming you back and hope the next experience will be as pleasant as the previous one. Mercurely yours, Lisa P Sanjoyo General Manager

a nice hotel with affordable price

TripAdvisor rating 5.0/5

Anonymous Business - TripAdvisor review

i always come back each time to jakarta to this hotel because they have an excellent service and quality. the afternoon tea, is my favorite ever. the room is clean and comfortable. the swimming pool is also nice. the location is close to the centre and well situated.

Dear null, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P. Sanjoyo General Manager

family trip at mercure cikini

TripAdvisor rating 4.0/5

yantosgh19 Families - TripAdvisor review

location of hotel is good and strategic and enviroment good also, swimming pool at roof top make a good view from top of hotel but the pool some trouble because the water not so clean...i don't know why ? mey be next time better the food is ok

Dear Yantosgh19, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Cikini. I am sorry if there was a thing that makes your stay unpleasant relate to the water condition at swimming pool. please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, Lisa P. Sanjoyo General Manager

Best Accor in Asia I ever stayed in

TripAdvisor rating 5.0/5

Passport02453986152 Business - TripAdvisor review

For my recent business trip to Jakarta I chosed that Mercure because of its central location. A very good decision. I very seldom met such a warm welcome, friendly and helpful staff. The rooms are spacy and clean, the roof top bar incl the pool let every day finish nicely. This hotel with its staff I can only highly recommend, its difficult to top. Thanks a lot for an enjoyable stay which completed my trip. This Mercure will defenately see me again. Peter Reymer

Dear Passport02453986152, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback, especially from one of our Accor Elite Members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We missed you already! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P. Sanjoyo General Manager

Accor is my number 1 choice always

TripAdvisor rating 5.0/5

Explorer43267733788 Families - TripAdvisor review

My big family in laws in Jakarta had a great time staying at Mercure Cikini right from the doorman to the housekeeping staffs are all friendly and awesome, I actually had a surprised fo my wed anniversary and my daughters birthday. The deco and complimentary cake was superb. I like to highlight this few names like Diki Darwinsyah, Tesya Missy, Erick and also Oca from restaurant and I cant remember the hk male supervisor. Had a great time and hopefully they like the small souvenir from Sg too

Dear Explorer43267733788, Thank you for taking some of your precious time to share your great experience while you were staying with Mercure Jakarta Cikini recently, by giving us a perfect score and positive feedback. It is a pleasure to receive anykind of feedback from our valued guest. I will share your kind messages into our team members, especially to Diki, Missy, Erick and Oca who made your stay became memorable and be the good role model for the other team members. We missed you already! We look forward for your stay with us in very near future. We wish to welcoming you back and hope the next experience will be as pleasant as the previous one. Mercurely yours, Lisa P Sanjoyo General Manager

Excellent Location terrible hygiene

TripAdvisor rating 3.0/5

Companion66368214242 Business - TripAdvisor review

Location is excellent. I saw the housekeeping clean the toilet bowl and wipe everything else with the same towel. This happened in middle of my stay and after this I did not want to touch anything in the room, especially cups. They also got rid of the gym and moved the gym facilities to another room to use the gym as a conference room with no signs or prior warning.

Dear Companion66368214242, Thank you for your time to share your experience post your stay or visit from Mercure Jakarta Cikini recently. We are pleased to always have a feedback from our valued guests in order to evaluate our weakness which need to be improved and strengthness to be maintained. However, we do apologize for any inconvenience matters caused during your stay or visit. We ensure you that it was not one of our standards. To have better deep crawl regarding the issue, kindly to give us your stay details into fom@mercure-jakarta-cikini.com. Since we have difficulty to find out your real name on our system. We will share your messages into Department concerns. In addition, any relocated or unavailable facilities is always well communicated with the guests. It is done by assign the standing signage on designated floors and also by guest notification letter which is set inside the guest room. We look forward for your kind response to know your concern and following up the issue accordingly. Thank you and have a great day ahead. Mercurely yours, Nandang Permana Front Office Manager

Great service from hotel in a great location

TripAdvisor rating 5.0/5

ferdyfu Couples - TripAdvisor review

even the room a little bit small, but give a comfort and relax ambience. Thank you for the hospitality given start from GRO (rendi), front office, restaurant (at roof top and ground floor) staff and all others. I really appreciate for your extra miles service especially for special menu at breakfast due to healthy problem. I will come back to stay again

Dear Ferdyfu, Thank you for taking your valuable time in giving us valuable reviews and feedback after your stay at Mercure Jakarta Cikini recently.. We are very happy to know that one of our valuable guests had a very pleasant experience while being with us. We will share your valuable comments and input to our teams, especially to Rendi and other team members. So that they will be more motivated, for the other team members and also able to improve themselves for a number of things that we really need to improve to be even better. Once again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best regards, Lisa P Sanjoyo General Manager

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