Santa Teresa Hotel RJ-MGallery 5 stars

Customer review rating 4.6/5 1,879 reviews

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Santa Teresa Hotel RJ-MGallery
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+ 23 Services

Hotel extras

  • Host your wedding and other social events in our La Villa hall

  • Le Spa offers several types of body treatments

  • Exclusive and free car park

  • Children under 12 stay without charges with their parents

  • Pet-friendly Hotel, up to 9 kg and for a fee

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Santa Teresa Hotel RJ-MGallery

Rua Almirante Alexandrino 660
20241260 rio de janeiro
brazil

Tel: +552133800200

Fax: (+55)2122222693

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPORTO TOM JOBIM At 18km / 11.18 miles - Shuttle paying

  • By plane

    SANTOS DUMONT At 5.04km / 3.13 miles - Shuttle paying

  • By helicopter

    CORCOVADO At 3.4km / 2.11 miles

GPS :-22.9218779, -43.1875169

Companies

  • BTG PACTUAL 18.0 km / 11.18 mi
  • COCA COLA 18.0 km / 11.18 mi
  • CONSULADO BRITANICO 18.0 km / 11.18 mi
  • ELECNOR 18.0 km / 11.18 mi
  • KPMG 18.0 km / 11.18 mi
  • L'OREAL 18.0 km / 11.18 mi
  • NEOENERGIA 18.0 km / 11.18 mi
  • SCHLUMBERGER 18.0 km / 11.18 mi
  • SOUZA CRUZ 18.0 km / 11.18 mi
  • STATIOL 18.0 km / 11.18 mi
  • SUBSEA 7 18.0 km / 11.18 mi
  • SUPERGASBRAS 18.0 km / 11.18 mi
  • TECHNIP 18.0 km / 11.18 mi
  • VALID 18.0 km / 11.18 mi
  • WARTSILA 18.0 km / 11.18 mi
Companies

Your meetings and events

Seminars, conventions, incentive trips... the MGallery collection offers exceptional surroundings for meetings and events. A unique experience and successful event are guaranteed, thanks to the modern facilities provided.

Room descriptions and layouts

1 

meeting room

From 1 to 100 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Indoor and Outdoor facilities

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The rooms and suites in the MGallery collection of boutique hotels offer modern comfort in an authentic setting. Suite measuring 431 sq. ft. (40 m²), desk, King Size Bed, bathroom with shower or bathtub, covered balcony. Amenities, hair dryer, minibar, safe, bathrobe, complimentary slippers and two free bottles of imported water at check-in.

SUPERIOR ROOM - 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

DELUXE ROOM WITH BALCONY - 1 King Size Bed, views of Santa Teresa, the mountains or gardens

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: Garden View, City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

TEREZE

Type of cuisine: Gourmet

In a pleasant and elegant setting with views of Guanabara Bay, Térèze is known for its contemporary Brazilian cuisine. The Bistrô Menu is the ideal option for business lunches. For events, Térèze accommodates up to 100 people.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DOS DESCASADOS

Non contractual photo

With views of Santa Teresa, the Bar dos Descasados is the perfect place for those looking for a relaxed and cozy setting. Enjoy special drinks and delicious aperitifs. We also cater for business cocktails events, private dinners and weddings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Santa Teresa Hotel RJ-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,879 reviews

tripadvisor

TripAdvisor Rating 4.5/5

589 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent 5-Star Service * * * * *

Customer review rating 5.0/5

Andrew&florence Couples - 02/03/2021 Confirmed reviews ALL

As always, it is people who make the difference. In the hospitality industry, it is the people who are screened and carefully selected - and subsequently groomed & trained with time-tested procedures to meet high standards & expectations - that make the difference. A 5-star hotel needs 5-star people in every department - from reception, housekeeping & dining to security, administration & maintenance - to provide a pleasant & comfortable (and perhaps hopefully memorable) experience for its guests. In this light, we are grateful to 5-star people such as Nathalie (manager), Clarissa, Matthew & Victor at reception and Luana, Daniel & Christiano at the restaurant ... and others whose names we do not know (our apologies). This is the most humble boutique property we have stayed at under the Sofitel/Accor brand over the last 40+ years of international travel. It is small, charming and rustic but modernized with comforts you would expect at a 5-star establishment. Cheers!

Beautiful hotel

Customer review rating 4.5/5

Romeri B. Couples - 17/02/2021 Confirmed reviews ALL

I really enjoyed my stay, the hotel is comfortable, beautiful, the view is great and the staff very friendly.

Prezado sr. Dias, Foi um prazer lhe receber em nosso Santa Teresa Hotel RJ - MGallery. Ficamos felizes que tenha desfrutado da excelência do nosso serviço e instalações. Não deixe de compartilhar suas impressões no TripAdvisor do hotel. Seus comentários nos apoiarão a motivar mais e mais clientes a conhecer deste verdadeiro refúgio. Nós o aguardaremos ansiosamente em uma próxima oportunidade em nosso refúgio carioca. Cordialmente, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Very beautiful hotel

Customer review rating 3.0/5

James Couples - 17/02/2021 Confirmed reviews ALL

Honestly the only setbacks seemed to be the 40 ants on our cake upon arrival on the plate at the foot of our bed but they quickly handed us new cake, ymthe front staff was awesome and friendly... we noticed loud drunk guests filling the hot tub so we avoided that but that didn't bother us much... the tub water could've been hotter longer..however I understand its a huge tub as well lol..and the nearby noise from workers could be heard, early as well tossing out laundry... but thank you the views were beautiful ..

Dear Mr. James Robert B., Many thanks for taking the opportunity to review your stay with us. I'm most sorry to read of your disappointments with Santa Teresa Hotel MGallery Hotel Collection. We are committed to delivering the highest level of guest service and I'm genuinely sorry that you felt that this was not reflected on your first evening with us. My team and I already used all your information and all necessary actions were taken. With much respect and appreciation I hope to have the opportunity to welcome you our hotel so you have the opportunity to see that your feedback was really valuable for us. Regards, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Nice Boutique Hotel

Customer review rating 4.0/5

Tobias S. Couples - 11/02/2021 Confirmed reviews ALL

The Hotel is cute in a trendy area but not a 5 star! Some parts of the hotel need maintenance and a makeover The restaurant dinner was outstanding however the breakfast was disappointing

Dear Tobias S., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Gorgeous Hotel and building

Customer review rating 5.0/5

Vicente D. P. Solo - 08/02/2021 Confirmed reviews ALL

Very pleasurable and tastes like having more

Dear Vicente de p. A., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Good stay

Customer review rating 4.0/5

Anonymous Couples - 15/01/2021 Confirmed reviews ALL

Very relaxing, the hotel staff was very attentive. My only comment would be about the dinner service. Waiter and host warrant very helpful. Breakfast on the other hand was amazing and our serve Jaja was very accommodating. Vitor who works at the pool bar also went above and beyond to make us feel comfortable.

Dear Olivia A., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience as well about room facilities. I will share your concerns with our Maintenance team. We hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Excellent Service and great location

Customer review rating 4.5/5

Renata A. Couples - 11/01/2021 Confirmed reviews ALL

Very charming boutique hotel with Brazilian decor, impeccable service and amazing food!

Dear Renata C., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Delightful Small Hotel, lovingly worn but still chic

Customer review rating 4.5/5

Patrick (. D. Couples - 06/01/2021 Confirmed reviews ALL

The Santa Teresa Hotel RJ - MGallery hotel is on a hillside overlooking the historic Santa Teresa neighborhood and not far from Rio's iconic Selaron Steps [Escadaria Selarón]. A former coffee plantation, this boutique hotel is the ideal counter programming to a big hotel stay on the Copacabana ocean front. With fewer than 40 rooms, the setting is intimate and calm. Set around a lovely garden and pool area, its a place you might expect to find a movie star or two hiding behind dark glasses. We loved the spa and the pool. Both were charming. We had nice (if uneven) dinner in the Hotel's restaurant and found many things to like. The breakfast was huge and delicious. Our room was on the main corridor first floor, with a terrace opening on a second smaller courtyard. We enjoyed looking out at the view, but it wasn't all that private. The room is simple but comfortable. I expect about ten years ago when it was designed it was the peak of chic minimalism. Today the appointments felt a bit worn out (scrapes, scuffs, dings and cracks). A Nespresso coffee maker and good bed linens make up for a lot. The soap and lotions were good and Brazilian. I would certainly stay here again. Once a member of the prestigious Relais et Chateau system, this hotel only recently joined Accor/Sofitel world. The highlight of our visit was really the service team. All friendly and very good. They are the real stars of this property. Just a great friendly welcoming attitude that made venturing out in a pandemic a real pleasure.

Dear William Patrick W., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Great experience

Customer review rating 4.5/5

Karim Couples - 06/01/2021 Confirmed reviews ALL

The hotel is very cute and the building has history which adds to the charm of the experience. The staff is lovely from the reception at check-in to the waiters and gardeners. The hotel is located in a great area of Rio if you don't want to stay in the busy part of town. The neighbourhood is vibrant, colourful and really animated at night. It's completely safe to walk around and the choice of restaurant, bars and little shops is very interesting. We had a great time here. We will come back. Oh and the breakfast is very generous and delicious.

Dear Karim M., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Good service

Customer review rating 1.5/5

Talita Families - 04/01/2021 Confirmed reviews ALL

The staff was friendly and attentive but some of the rooms were dirty and smelled stale. The menu desgustaçao was pricey and the food mediocre. The breakfast was great but the bar at the pool had problems with the system so we had to wait a very long time to pay the bill. Since the day we were staying was raining, there was nothing else to do. For the price paid I expected a way better experience.

Dear Talita M., Thank you for taking the time to tell us about your experience at the Santa Teresa Hotel RJ - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Great service, people at the hotel made the difference from beginning until the end of the stay

Customer review rating 4.5/5

Joaquim M. Couples - 30/11/2020 Confirmed reviews ALL

anniversary celebration. Stayed at the hotel for a night, dined at the Tereze restaurant and relaxed at the pool (which was a great experience by itself) before returning home in the afternoon.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience on Tripadvisor website through this link: https://www.tripadvisor.com.br/UserReviewEdit-g303506-d12…-Santa_Teresa_Hotel_RJ_MGallery-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html We hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Amazing stay

Customer review rating 5.0/5

Nathany O. G. Families - 28/11/2020 Confirmed reviews ALL

Hotel was beautiful, service was superb. Very comfortable, amazing breakfast, pool, spa and location.

Dear Nathany Alves de Oliveira G., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience on TripAdvisor through this link: https://www.tripadvisor.com.br/UserReviewEdit-g303506-d12…-Santa_Teresa_Hotel_RJ_MGallery-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Amazing service at the hotel

Customer review rating 5.0/5

Bernardo F. Couples - 16/11/2020 Confirmed reviews ALL

Outstanding experience at the hotel. Impeccable room, helpful and proactive staff. On a negative note, the restaurant Therese, let us down. Service was poor given the small staff ( long waits) and food ( dinner) was subpar to the level we were used.

Dear Bernardo f., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive and negative feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Great and Relaxing stay

Customer review rating 5.0/5

Jose R. Couples - 06/11/2020 Confirmed reviews ALL

It was 1 night to celebrate my birthday. Everything was great, service, massage, dinner, location. Very relaxing and a "way out" in the middle of pandemia.

Dear Mr. S., We very much appreciate your comments regarding your stay at Santa Teresa Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to see you again at our refuge carioca. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Really Beautiful

Customer review rating 4.0/5

Mariana G. Couples - 04/11/2020 Confirmed reviews ALL

Amazing room, great comfort, the only problem we found was the food. Not many options and some not very good. Being in a "isolated" location and not very safe to walk around at night, the options were very disappointing. The service in the restaurant as well, staff very confused with the exception to 2 women, who were very nice.

Prezada sra. Mariana, Muito obrigada pelo seu comentário do Santa Teresa Hotel RJ MGallery Hotel Collection. Gostaria de também agradecer suas observações quanto ao bairro e serviço do restaurante. Elas são fundamentais para que possamos melhor prestar o serviço e atender às expectativas dos nossos hóspedes. Repassarei seus comentários ao nosso Chefe para que reavalie o serviço de salão. Agradeço em meu nome, de Letícia e Luana do restaurante, seu comentário nos destacando. Nos estimula e motiva a oferecer o melhor aos nossos hóspedes e clientes. Espero reconquistar a sua confiança de uma próxima estada. Cordialmente, Nathalie Operti FO Manager Santa Teresa Hotel - MGallery

Everything perfect

Customer review rating 5.0/5

Ana Couples - 14/10/2020 Confirmed reviews ALL

Excellent and kind service, high quality of food and wonderful days by the pool. Best experience I could have to had, will come back soon

Dear Ana Karolina F., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Great views, outstanding staff

Customer review rating 5.0/5

Stuart F. T. Couples - 18/03/2020 Confirmed reviews ALL

Staff was friendly and helpful. Room was spacious. Great views from the pool area.

Dear Mr. Q., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel Rio MGallery

Nice and cosy

Customer review rating 4.0/5

Alvaro G. Friends - 11/03/2020 Confirmed reviews ALL

Nice and charming boutique hotel in Santa Teresa Neighbourhood, the breakfast was superb and the pool though little was really nice and comfortable. The staff was always ready to help and at all times were friendly

Dear ALVARO G., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel Rio - MGallery
Customer review rating 3.5/5

Alexandre C. Families - 08/03/2020 Confirmed reviews ALL

The Hotel needs maintenance. Paint, chairs... The staff is wonderful but the they can’t be a justification for the la l of attention to detail. It was a great boutique hotel, I hope it comes back.

Dear Mr. C., Many thanks for taking the opportunity to review your stay with us. I'm most sorry to read of your disappointments with Santa Teresa Hotel MGallery Hotel Collection. We are committed to delivering the highest level of guest service and I'm genuinely sorry that you felt that this was not reflected during your stay with us. My team and I already used all your information and all necessary actions were taken. With much respect and appreciation I hope to have the opportunity to welcome you our hotel so you have the opportunity to see that your feedback was really valuable for us. I will be delighted to personally attend to your reservation. Regards, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Overrated hotel with very good staff

Customer review rating 3.0/5

D. D. Couples - 25/02/2020 Confirmed reviews ALL

Receptionists were great. I think the hotel is overrated. Humidity is a problem. Big problem. We woke with wet clothes. We were not able to balance hot and cold water in addition to that.

Dear Mr. D., We very much appreciate your comments regarding your stay at Santa Teresa Hotel. At the same time I'm most sorry to read of your disappointments written. We are committed to delivering the highest level of guest service and I'm genuinely sorry that you felt that this was not reflected on your first evening with us. My team and I already used all your information and all necessary actions were taken. With much respect and appreciation I hope to have the opportunity to welcome you at our hotel so you have the opportunity to see that your feedback was really valuable for us. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

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