Hotel - Novotel Phuket Kata Avista Resort & Spa
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Novotel Phuket Kata Avista Resort & Spa Hotel

4.5/5 3,633 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
RENDEZVOUS 0 m2 0 m 80 50 50 40 60
    • Videoconferencing
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 143 rooms
  • 143 non-smoking rooms
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 ALL Rating 993 reviews

Our guest reviews for
Novotel Phuket Kata Avista Resort & Spa

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,633 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Couples - 27/11/2019 Confirmed reviews ALL
« Pathetic »

The receptions kept us waiting to inform that the room booking has been cancelled due to non-payment by AMOMA. We already paid the money from AMOMA but no mail was sent to us before cancellation of our booking. We didn't like the behaviour of the receptionists first of all and being rated as a 5 star property the service of the hotel was not to the expectation. We were not even greeted on arriving. Was not expecting bad service from such a renowned Name in the Hotelling Industry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OMKAR M., Thank you for taking the time to tell us about your experience at the Novotel Phuket Kata Avista Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Jenn Couples - 25/11/2019 Confirmed reviews ALL
« Friendly staff, located close to beach, dated rooms, needs update »

The staff at the hotel were absolutely fantastic, super welcoming and friendly. The hotel is located very close to Kata beach, but it is quite a hike up the hill every time we came back. However, I did find that this hotel is very worn, the interior of our hotel room was very dated. Lots of little dings and scratches on the furniture, bathroom is dimly lit and is reminiscent of hotel rooms from almost a decade ago. Breakfast buffet was also very very limited, largely consisting of a "deli" style salad bar and some lukewarm baked goods. Wish there was more variety. There are NO shuttles into Patong or Karon, so you're best to rent a car or motorbike to get around. There is I believe 5 or 6 shuttles that go to Kata beach, which is also a walkable distance, but you'd be able to skip the climb up the hill.

Audra Couples - 24/11/2019 Confirmed reviews ALL
« Could not fault the hotel during our stay. Value for money. »

My husband & I were delayed by 3 hours due to our flight and only arrived at the hotel after midnight. It was great to receive such a warm greeting & to be personally taken to our room. Great hospitality continued throughout our stay & I would recommend the hotel to anyone staying in Kata. Rooms great, service great & facilities great. Very friendly staff as well.

Star A. Friends - 24/11/2019 Confirmed reviews ALL
« My experience »

Staff was friendly and accommodating. Room was spacious, but not as clean as it should have been. Shower door needed to be fixed as water was spraying out. Towels were old and not soft to touch. Breakfast was not that great; had better at other hotels. Felt I was limited in choices of items to eat for breakfast as I do not eat meat.

Greg W. Families - 23/11/2019 Confirmed reviews ALL
« Personal touch and Very helpful. Best hotel experience I have had. »

Staff were charming and helpful. Food was impeccable and we enjoyed the stay more than any other hotel experience.

Madhurish V. Families - 21/11/2019 Confirmed reviews ALL
« Highly Comfortable stay and extremely cooperative staff. »

My stay at Novotel Kata was a Great experience not just for me but all in my family. Right from the quality of rooms to the quality of service, everything was aimed at making our stay extremely comfortable. All the staff, right from the front desk to the person who made our room, all were so polite and supportive. Never were we required to do any follow up from anybody. The staff even guided us of the places to visit as well as how to go around the city, and this was by their own. If any of my known is going to Phuket I would highly recommend Novotel Kata.

Tom Couples - 17/11/2019 Confirmed reviews ALL
« nice hotel in a handy location. highly recommended. »

A good place to stay. nicely designed, very clean, comfortable and spacious rooms, nice breakfast and a good location only minutes from kata, karon and patong beach.

Richard S. Couples - 11/11/2019 Confirmed reviews ALL
« Resort and service was excellent. »

We were extremely satisfied with the resort. The only negative is the walk up the hill. golf cart or shuttle up would be great. Judy, Fern, Bryan were a credit to your staff. great employees

Raphael M. Solo - 07/11/2019 Confirmed reviews ALL
« Very pleasant, wonderful staff, beautiful location. »

I have originally booked a superior room, but upon arrival, I was upgraded to the Executive Room with seaview, which made my overall stay even more pleasant! I would like to thank the hotel and staff for taking such good care of me during my stay at Novotel Kata. And would definitely recommend this venue for any future travellers!

David C. Couples - 06/11/2019 Confirmed reviews ALL
« Average Novotel hotel in a great area »

The hotel was below average of Novotel's standard

Mr O. D. S. Friends - 05/11/2019 Confirmed reviews ALL
« Over rated, with no toilettree, thooth paste and brush ect. Very disappointed »

See above

Manish G. Families - 29/10/2019 Confirmed reviews ALL
« Relaxing »

Relaxing Amazing good hospitality Special thanks to Mr Mohit for taking our care and helping out in every manner

M. C. Families - 29/10/2019 Confirmed reviews ALL

Really enjoyed the whole experience. The climb up to the hotel was a bit of a challenge but if you are arriving by car, no issue

Rev J. F. Couples - 26/10/2019 Confirmed reviews ALL
« Rev Janet F. »

It was very good and the staff were excellent. Breakfast was good but after dining in the restaurant and having a room service meal the quality of the food was disappointing .also access to the hotel for older people is a challenge

Riyaadh Couples - 22/10/2019 Confirmed reviews ALL
« the stay was great »

my stay was amazing and great the location of the hotel is perfect

A. Families - 22/10/2019 Confirmed reviews ALL
« Not bad I guess »

First of all we booked the 2 queen size bed room. Overall it wasn't that BAD. Just one thing, inside the room we felt some "smell" at first and we could figure out what it was. But we soon realized that it was the smell of the pillows (not the cover but the pillows itself). Also, the room safe. After we've used it for the first day and at the second night when we were about to go for dinner, we couldn't open the darn thing showing us on the display "lo bat". We had to wait about 20min to open the darn thing with the help from your staff (which was a great guy) Other than that the staffs were great both, check-in / restaurant.

Nicholas G. Solo - 22/10/2019 Confirmed reviews ALL
« My stay at a tired Hotel »

Although the Novotel Avista is in a great central location the hotel itself expects customers to pay premium rates for a tired worn hotel. I noticed fixtures need repairing, bed linen and sheets had been stitch together, my bed linen ripped on my during my stay along with the room looked worm and in much need of a refresh. I would strongly recommend the Accor Group pay attention to my comments as I was a little disappointed in the Hotel's overall appearance the pool was great thats about it.

Gabrielle Families - 18/10/2019 Confirmed reviews ALL
« Fantastic family holiday »

Excellent service - staff were very helpful, friendly and accommodating. Lovely spacious rooms always well maintained and loved the pool and pool bar.

K M. Couples - 16/10/2019 Confirmed reviews ALL
« It was comfortable »

It was comfortable, only concern was not enough water is provided for 2 people

Couples - 16/10/2019 TripAdvisor review
« Awesome »

Everything is quite so good especially service and the price. However, it cannot denied that you still have a room to improve especially FandB. Breakfast is lower than I expected comparing to Novotel standard because you have low variety of food and it is not tasty especially the local food. On top of that, the shuttle bus divers when you drive into waiting area in front of lobby for picking up and send them to the beach you should drive it slowly and care about people who’re waiting on the smoking area and the road like you’re working in global hotel standard. Otherwise you might crash them someday.as the result, overall is perfect, Keep your standard and improve your rooms. The food that I mentioned it is including a la carte menu as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tabodee R , On behalf of Management and staffs of Novotel Phuket Avista Kata Resort and Spa, we would like to thank you for taking the time to reviews following your recent stay on tripadvisor. We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services. Looking forward to welcome you back for your next trip in Phuket. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.

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