Novotel Phuket Kata Avista Resort & Spa Hotel

Due to over booking I was transported to another hotel the first day (after 12 hours flight and 2 hours taxi), where I had to wait too long to get a room. When I complained about this, there was no understanding from the persons in the reception. I was travelling with 12 family members so it was not satisfied that I was sent to another hotel. When I booked, it was a room with 2 beds but the room I got had one bed and a very small couch. The hotel staff was friendly at the breakfast and the pool area. Very nice spa area that I visited several times - though a bit expensive compared to other places in the city

Rooms very dated. Clean. Food terrible, which it should never be in Thailand. Fruit.juice all from carton. Some fresh fruit but not much. Cooked food not good. Espresso coffee good

Had to chanve from one room to another from our first night, though we book far ahead our room was not available till our 2nd night. Fridge in second room didn’t work and had yo be replaced. Dirty laundry left outside our room often for hours until it was collected. Tiles falling off various places in the pools And water feature. Library smelt of mould. Staff were lovely Snd good location!!!!!

We had a great holiday there. Staff is very friendly, pool area is nice, great choice of breakfast, confy bed, clean and spacious rooms. Also great location.

Most of the staff were very friendly. For a five star the food was average and very expensive as were the drinks. The room was very nice. The pool was nice.

Thanks very much,great friendly staff ,wonderful variety of food ,

The room #130 was too much sprayed with anti-mosquitos so the bath should be closed in any time to avoid the smell in the living room At the arrival date we had to wait for check in from 10.00 am till 2 pm , at that time the 2 y.o. Baby had to sleep in the car parked at the hotel parking lot

From the inefficient and unfriendly check in process to the very average breakfast, the whole stay was a disappointment. Housekeeping was inconsistent, although everything was clean they could never remember to consistently leave enough towels etc for the 4 people staying in the room. The one meal we had in the restaurant (lunch on arrival because no room was ready despite them having a flight number and arrival time) was hideously overpriced and very poor quality. The room was very tired and shabby. It was clean but so old fashioned, dark, all furniture chipped, walls marked, saggy furniture on the balcony. We moved rooms as our first didn't have a balcony just a sort of terrace garden. Not as pictured in the room descriptions. But both rooms were miserable to be in. Location is quite good because of the position between Kata and Karon beaches, both you can walk to. Yes the hill is steep but it isn't long so wasn't a big problem for us. But definitely wouldn't work for people will mobility issues and not much fun to push a stroller up.

Au surprised me with a birthday cake on my birthday just by overhearing my family wishing me in the morning, she is such a wonderful person and so kind, I really appreciated the attention to detail!

We ended our 17 day holiday with 5 night at the Kata Avista Resort in Phuket. It was a lovely way to cap off a great holiday! We had the Karon Suite, which is just an amazing space where you could easily spend your entire stay. The room and bathroom are HUGE, with a kitchenette and two balconies. The only slight drawback is that it is getting a little rough around the edges and is probably due for a spruce up (paint, kitchen cabinet door replacements, bathroom refit). This absolutely did not impact on our stay! Oh, the aircon works really well, which you'll need. The pool area and breakfast are awesome, including the resident cats that do like a bit of egg in the mornings :). The only drawback here is that a lot of guests smoke and there is no designated smoking area. Try to get a spot upwind! The spa is amazing! We went for the 90 minute couples coconut body scrub and massage - great value and sublime! Our masseuses were experts and we felt wonderful for days afterwards. The location of the resort is good. A short walk down the hill to Kata town (restaurants everywhere!) and Kata beach. Take it slow on the way back up the hill, or stop off at the mini roadside bar to refresh yourself! It's only a 100m or so walk, so don't let this put you off staying here. And best of all is the rooftop bar that is open from 5.30 - 8.30 pm with half price cocktails and an amazing view of the surrounding area complete with lovely cooling breeze and friendly and fun staff.

The hotel left a negative impression with its service, which does not fully meet the standards of Novotel and Accor Group. The whole hotel is branded as Avista, while Novotel is apparently used as a franchise. It is very sad to see this name used by this hotel. Of the downsides: - my reservation was confirmed on the Accor website and guaranteed by credit card. In fact, the hotel requested an additional confirmation via e-mail, otherwise they promised to cancel the reservation. It's a good thing this mail didn't go into spam or it would have been without a room. What's interesting is that when you reply to your e-mail address is automatically put in the recipient's field an address that does not exist, and I found out about this when I received the notification from the e-mail service. As a result, I had to find the e-mail of the hotel to respond and once again guarantee my accommodation. - My booking was for 2 tween size beds superior room. Within check in the I got 1 king size bed and 1 folding bed, which is absolutely not comfortable to sleep on. I asked for a change of room, and it was replaced only the next day, explaining that there were no available rooms. At the same time, I was not informed about it when I had check in. - At the check-in, I was initially billed twice higher the price then the price of booking. When I reported that the amount was incorrect, the lobby girl double-checked it in her computer and only after that she charged me the correct amount. The reasons for this were not explained to me, no apologies were made. - During the stay there was an attempt to bill the mini bar in someone else's name. - Accor's loyalty program seems to be an empty sound for this hotel. With the silver status, I got only a coupon for a free drink. When I tried to extend my check out until 2 pm, there was an attempt to charge me extra. I reported all the problems to the hotel management, but I did not receive any clear reaction. In general, overall impression of the room and the hotel. The hotel doesn't meet four stars, it doesn't meet any sanitation requirements. There's mold on the curtains and the bathroom. Bed linen and towels in the stains, holes. If to pay attention to trifles, it is possible to note old furniture in chips, not comfortable beds, not the affable staff. In the pool Jacuzzi works partially and glass partition, which is also in mildew. Parking behind the hotel along the road and often the space for a rental car was occupied and the hotel does not guarantee a parking space. The impression of being in a disappointing hotel, hotels with less stars in the Accor Group have better service and accommodation quality. This is my worst experiment among the Accor Group hotels, which has had a negative impact on my loyalty to them, because when I stay in their hotels I always expect quality and high level of service, but probably not this time.

From the first minute my family arrived, we was greeted by the most friendly, professional and knowledgeable staff. The entire team went out off their way to ensure nothing was to much trouble, ensuring we was greeted every morning with a smile, shown to our breakfast table and then looked after in a first class manner. Most mornings the hotel manager would also come over to greet us and insure we was looked after. The whole team off staff from the maintenance team, chefs, waiters, waitresses, bar staff, security team and office team are a credit to the company and owner.

Thai sunshine helped to make the experience a positive one. There were no major flaws but a number of small gaffles that could have been avoided, I believe. Beautiful roof terrace but only potentially as it is empty. Thank God it was not closed down on New Year's Eve but was it really difficult to bring tables up there and make a party? Or dinner downstairs, would it have been a serious economic loss to offer free water? or why there was a limited choice of just mediocre wines and no Champaigne, only one kind of Prosecco? I could list 10 more small things but what they show is that there is management but no style at the hotel, unfortunately.

Great from start to finish, excellent food, excellent staff, excellent facilities