Novotel Darwin Airport Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 2,865 reviews

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Novotel Darwin Airport
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+ 21 Services

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Hotel Restaurant with a-la-carte Chinese Cuisine, Hotel Bar poolside

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 darwin
australia

Tel: +61889207800

Fax: (+61)8/89207900

Check-in from 14h00

Check out up to 10h00

  • By plane

    DARWIN INT At 0.3km / 0.19 miles - Shuttle free

  • By train

    DARWIN TRAIN At 17km / 10.56 miles

GPS:-12.407074, 130.880038

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LOONG FONG SEAFOOD RESTAURANT

Loong Fong Restaurant specialises in Chinese Seafood cuisine and is located on the ground floor. It serves providing a daily buffet breakfast and a la carte lunch and dinner.

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 150 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Novotel Darwin Airport offers spacious, well appointed rooms as well as the comfort and peace of mind of staying at an internationally branded hotel.

Our guest reviews for
Novotel Darwin Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,865 reviews

TripAdvisor Rating 3.5/5

458 reviews

Nice units close to airport

Customer review rating 5.0/5

Fred R. Business - 25/11/2021 Confirmed reviews ALL

Very friendly and more than helpful staff, nice restaurants

Dear Frederick R., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

Well located

Customer review rating 4.5/5

Brian Business - 24/11/2021 Confirmed reviews ALL

Well located close to airport terminal friendly polite staff, comfortable room clean and great facilities.

Dear Bevan V., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

good stay

Customer review rating 5.0/5

Danni Couples - 17/11/2021 Confirmed reviews ALL

polite staff comfortable rooms

Dear Dani B., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Total package was good

Customer review rating 4.5/5

Craig Business - 15/11/2021 Confirmed reviews ALL

Location , staff, rooms were all good. Needs a maintenance to go around and fix fiddly things like showers leaking when turned on which did not worry me, but others it might. We all ways come he while working at airport.

Dear Craig M., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

Disappointing

Customer review rating 1.5/5

Chris I. Business - 12/11/2021 Confirmed reviews ALL

A bit like the 3 bears, “Someone’s been sleeping in my bed!” First room unmade, second room looked like someone had been sitting on the bed. Was offered a complimentary “house” beverage as a grand gesture of good faith, staff implied this was special, so, the $2 gesture was truly overwhelming. The deteriorating quality my recent experiences at both Darwin Airport Novotel and Mecure facilities will most probably have me seeking alternate arrangements in the future.

Dear Christopher I., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry for the multiple room move due to dirty room; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

Convenient

Customer review rating 3.0/5

Robert C. Business - 11/11/2021 Confirmed reviews ALL

I was allocated a room on the runway side of the hotel,I had to start early and my sleep was interrupted by very noisy military aircraft.

Dear Robert C., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry for the bad experience due to the military craft; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

good stay with a great location

Customer review rating 4.5/5

Anonymous Solo - 11/11/2021 Confirmed reviews ALL

Great experience and enjoyed the restaurant

Dear Aldo S., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

Excellent

Customer review rating 5.0/5

Hashmat Families - 10/11/2021 Confirmed reviews ALL

I felt like a holyday and holly moon.

Dear Sayed Hashmatullah W., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

Homely environment

Customer review rating 5.0/5

Shahid U. Business - 10/11/2021 Confirmed reviews ALL

Excellent

Dear Shahid, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

Grest overnight stsy

Customer review rating 5.0/5

Noella S. Solo - 08/11/2021 Confirmed reviews ALL

Very friendly and professional staff, considering there is a lockout in Darwin and some customers were getting irate as there was no shuttle bus your staff handled all above and beyond. The bed was so comfortable and the room was very clean no complaints from me.

Dear Noella S., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

Great location

Customer review rating 4.5/5

Dallas Families - 06/11/2021 Confirmed reviews ALL

The room was spacious and clean. The meals at the restaurant were delicious and good portions. Would stay at Novotel Darwin Airport again.

Dear Dallas J., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

Clean, tidy and great location

Customer review rating 4.5/5

Laurence Business - 04/11/2021 Confirmed reviews ALL

The staff were very helpful and knowledgeable and the location was perfect to conduct my business, not to mention the food from the restaurant, yum!

Dear Laurence D., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

Close to airport.

Customer review rating 4.0/5

A F. S. Business - 03/11/2021 Confirmed reviews ALL

Nice and clean room. Friendly and efficient staff. Shuttle to City and back at regular hours or on call will be very good!

Dear Abraham S., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Murray Operations Manager Mercure & Novotel Darwin Airport

Well Located

Customer review rating 5.0/5

Rob C. Business - 01/11/2021 Confirmed reviews ALL

All Good

Dear Robert C., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Very welcoming

Customer review rating 5.0/5

Sereima T. Solo - 26/10/2021 Confirmed reviews ALL

Absolutely peaceful

Dear Sereima T., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Perfecct for our needs

TripAdvisor rating 4.0/5

JASTOWNSVILLE 04/09/2021 TripAdvisor review

The reception staff were friendly and very helpful, as were the house keeping ladies. There is a restaurant on the premises, but they do not give the Accor Live discount. However the gentleman on reception directed across the road to the Mercure Airport Hotel where they honoured our complimentary welcome drinks vouchers and offered the Accor Live discount on all meals. The hotel is a few minutes drive to the airport, which we could see from our room. The room would enjoy a little refurbishing, but it was comfortable and its situation suited us. Our plane was delayed by three hours and the lovely lady on reception was able to allow us a late checkout of 1pm which was much appreciated.

We very much appreciate your comments regarding your stay at the Novotel Darwin Airport Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you, Alex Murray Operations Manager Novotel and Mercure Darwin Airport

No happy.

TripAdvisor rating 2.0/5

evalleycons Family - 07/01/2020 TripAdvisor review

We had to be moved three times as for poor hygiene reasons and non working a/cs. I have a photo of the aircon filter and it is clear it had not been cleaned in months. We will not b staying there again as it was supposed to be a relaxing getaway. This it was not. All we were offered was a discount on our next stay, this will not be happening.

Dear evalleycons, thank you so much for your feedback regarding your recent stay with us. I am so sorry to hear you did not enjoy your time with us and we did not meet your expectations. Please trust, I will address your concerns with the team in order to improve our services in the future. It is our hope to welcome you back in the future, All the best Kim S Operations Manager

Very Happy with my stay

TripAdvisor rating 5.0/5

waynelysaght Business - 09/12/2019 TripAdvisor review

The room was clean, quiet and comfortable. Everything i required was advisable, staff at the reception desk was very helpful with all my quires. The only thing that i would like to see the water bottle in the frigate could be fill for convince of the quest. It would have been preferable to have the water jug in the frigate was filled with cold water, I had go back down to reception to purchase bottles of water to bring back to my room, little thing like this would made my stay even more comfortable.

Dear waynelysaght, Thank you for your lovely review regarding your recent stay with us. Its a pleasure to read you have had a good time and the team looked after you. Thank you also for your feedback regarding the water, this is definitely something we can look into for the future Many thanks again and until next time Kim S Operations Manager

Prices well for location

TripAdvisor rating 5.0/5

mhope2019 Business - 13/10/2019 TripAdvisor review

Great location with free shuttle running to/from the airport 24/7 Recommend going across the road to the Mercure for food and a few drinks to sit by the pool- can all be charged back to your room as same motel group

Dear mhope2019, Thank you for your great review of our hotel. Great to hear you had a lovely time with us and recommend using the facilities at Mercure as well. Our hotels belong together and it makes it very easy and convenient for guests to have a greater variety during their stay. Thank you again and until next time, Kim S Operations Manager

Convenient and great service

TripAdvisor rating 4.0/5

Iaindalton Business - 18/08/2019 TripAdvisor review

The Hotel is close to the airport and a short walk and as always with Accor group the service is excellent - I checked in early and was given a slightly later check out to help with my flight arrangements

Dear Iaindalton, thank you for your great review. We are so pleased to hear you love us and Accorhotels and that you enjoy service all around. Thank you again and until next time Kim S Operations Manager

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