Novotel Darwin Airport

Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 339 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Hotel Restaurant with a-la-carte Chinese Cuisine, Hotel Bar poolside

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Hotel location

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 DARWIN
Australia

Telephone +61 8 8920 7800

Fax +61 8 8920 7900

Contact email

  • By plane

    DARWIN INT At 0.3km / 0.19 miles - Shuttle free

  • By train

    DARWIN TRAIN At 17km / 10.56 miles

GPS:-12.407074, 130.880038

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LOONG FONG SEAFOOD RESTAURANT

Loong Fong Restaurant specialises in Chinese Seafood cuisine and is located on the ground floor. It serves providing a daily buffet breakfast and a la carte lunch and dinner.

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 150 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

Novotel Darwin Airport offers spacious, well appointed rooms as well as the comfort and peace of mind of staying at an internationally branded hotel.

Our guest reviews

Our guest reviews for
Novotel Darwin Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  339 reviews

TripAdvisor Rating  3.5/5  463 reviews

walkable distance from airport

Customer review rating 3.5/5

G. Business - Confirmed reviews ALL

It was a pleasant stay, rooms were comfortable, staffs were friendly. tried to order room service, but no one picked up. Otherwise all good.

Well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

My experience on this visit was very brief as I arrived in the evening and left early in the morning.

Always stay here

Customer review rating 5.0/5

Lloyd N. Solo - Confirmed reviews ALL

Enjoyable

Bad service

Customer review rating 2.0/5

Dav Business - Confirmed reviews ALL

Day 1: On arrival, the front desk was unfriendly. Just asked for ID without greeting or looking at the guest. Thought I was checking out at a petrol station. Day 2: Housekeeping did not lock my room after cleaning, the door was open when I returned to my room! Day 3: Housekeeping tried to open the door to my room when I was still in the room. Didn't knock on the door. I had not checked out yet.

Dear Davina C., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Awesome

Customer review rating 4.5/5

Jimmy V. Solo - Confirmed reviews ALL

No comments, really good.

Dear Jimmy V., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Helpful friendly staff

Customer review rating 4.5/5

James Families - Confirmed reviews ALL

Thankful for a good hot shower and good bed to sleep in.

Dear James J., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good facilities

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Pleasant quiet stay. Disappointed that the restaurant is closed. Cossies not near as good

Dear Judith R., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Great service from Grace at Reception and shuttle bus was very handy.

Dear Alan S., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

A travellers dream

Customer review rating 5.0/5

Katie Business - Confirmed reviews ALL

Great location, a 5 min walk from Darwin Airport. Professional service, clean and great atmosphere. Rooms were cosy yet roomy with great balcony and view at night. Comfy beds and all you need as a traveller or family. Great restaurant next door (Cossies at Mecure) and a great space to enjoy the slower vibe of Darwin.

Dear Katie B., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Conveniently located at Darwin Airport

Customer review rating 4.0/5

R N. Couples - Confirmed reviews ALL

Stayed overnight before commencement of our holidays. Well presented and convenient. Pleased to find in-room tea/coffee making (and ironing) facilities. Nice gym. Friendly and helpful staff.

Dear Ravindra N., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Close to airport

Customer review rating 4.5/5

Justin Families - Confirmed reviews ALL

Very pleasant, arrived early morning flight traveling with infant. Easy to check in, friendly & clean.

Dear Justin A., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Perfect for our day use before our flight home!

Customer review rating 5.0/5

Lisa A. W. Couples - Confirmed reviews ALL

We had to check out of our AirBNB 7 hours before check-in for our flight home. Rather than storing our luggage at the airport or dragging it around all day, we decided to treat ourselves to a day use room. The booking and check-in processes were easy and the staff very friendly and helpful. The free shuttle to and from the airport was quick and extremely convenient. Our room was clean, comfortable, and included all usual amenities, including coffee/tea making facilities (& decent sized cups! ). Our bed was very comfy, and with aircon and blockout curtains, perfect for a nap. Best of all, though, was the pool! We were very pleased to be able to relax and refresh ourselves, ready for the trip home. Although we didn’t order any food, the menu looked good, and prices reasonable. We would easily have spent the cost of our room killing time elsewhere before heading to the airport (or within the terminal), but this was a far better choice! Thanks, and we’ll look for Accor rooms again, either for day use in a similar situation, or for a longer stay. Lisa & W. Busselton, Western Australia

Dear Lisa S., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Customer review rating 1.0/5

Daniel P. Couples - Confirmed reviews ALL

The room was very small and the rate was expensive at $269.00 per night. One of the main reasons we choose to stay was for the Chinese Restaurant as we had received good reports, when we checked in we were informed the Restaurant was closed ??? It should have noted on the website prior to us booking. We then had to walk to a another hotel to eat what was best said as average Pub Food, we won't be back.

Dear Daniel P., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

A little sketchy

Customer review rating 3.0/5

Duncan Business - Confirmed reviews ALL

Room not serviced between nights. Account had to be corrected due double dipping on breakfast charges when it was included in nightly rate.

Dear Duncan F., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Convenient to airport

Customer review rating 4.0/5

Rob Couples - Confirmed reviews ALL

2 day stopover in Darwin

Dear Robert P., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good transit spot

Customer review rating 4.0/5

Melanie Solo - Confirmed reviews ALL

I stayed 2 nights while in transit from dili to Sydney. I stayed for medical appointments & other life admin before travelling on for holidays on East Coast. I love the pool at Mercure at end of busy day. I was sad to find the Chinese restaurant closed. I hope it opens again soon.

Dear Melanie H., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Ideal location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We were only there for one night as we arrived late and had an early flight out of Darwin the next morning.

Dear Robert G., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

We booked one of your training rooms at Mercure Darwin Airport Resort

Customer review rating 1.5/5

Deanne H. Business - Confirmed reviews ALL

We were a little disappointed yesterday when we got the Mercure to find we had been placed over at the Novotel across the road. I was under the understanding that we would be placed in one of the training rooms at the Mercure as we had done in the past. Just a little bit of feedback on the course of the day was. • Soy Milk in jug was curdled • Coffee in Urn was weak and watery and did not taste like coffee. Instant sachets would have been better! • Afternoon Tea was scheduled for 2.30pm and did not arrive until 3.45pm and I had to remind the reception staff that we did not receive it. • No one greeted us to provide us the run down on the day or the equipment in the room we had to figure it out for ourselves. It seemed very understaffed and the staff that where onsite did not know what they where doing. I was advised that none of the function staff where on duty for the day. • Salads where a little disappointing as they did not seem fresh. Just tinned beetroot with some feta and the next salad was brown frozen peas and some onion.

Dear Deanne, Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I have informed our Conference and Banqueting Manager as well with the issue. Sincerely, Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Great break in our travel

Customer review rating 4.5/5

Alan Couples - Confirmed reviews ALL

Booked a day room as we had a 7hr stopover at Darwin Airport. Made the long stopover a delight. Short walk from treminal. Let us book out an hour later to coinside with our onward flight. Comfortable room, great swiming pool, followed with A nice lunch over in the MeRcure.

Dear Alan W., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Amazing Grace

TripAdvisor rating 4.0/5

Marktayloresq Business - TripAdvisor review

Good location but looking a little sparse and tired in areas. However, Grace on reception is an amazing ambassador for the Accor brand. Professional and warm, clearly explained the link with Mercure next door. Every hotel needs a Grace…

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