Mama Shelter Rio de Janeiro 4 stars

Super dark room, zero amenities (not even champoo, gel, slippers etc.), overlooking a wall (not as shown on the pictures on the website!) mediocre wifi, breakfast doesn't start at 7am as advertised. Avoid!

The room was not reflective of the photos on the website, it was very dark and minimal. We couldn’t open the shutters as we had staff using the store room around the side/back of the room and they had to walk past the window. We asked to move but were told the hotel was full. The customer service was very mixed with some very friendly and helpful staff and others not so. The bar/ restaurant we were told closed at 11pm and one night we came back around 10.40pm to purchase a wine and were told that the bar was closed. The guy on reception went to speak to the manager but still he refused to serve us even though we were looking to sit outside and drink it. Otherwise, it’s a funky looking hotel, very safe with friendly security on the gate and a good location. I was generally disappointed overall though.

Hi. We stayed at your hotel for 4 days from 19/2-23/2. On the third night, 21/2 of rain dripped from the room ceiling onto the bed and wet the blanket and sheets, starting at 1 p.m. Of course we didn't sleep that night. The next morning, the hotel staff exchanged a room for us. Due to our mental anguish, we ask for a refund for this night. We hope that our requests will be answered positively. Welcome Tzvi Moses

The day we left to the airport there was a samba gathering in the main entrance and it was literally impossible to leave through the main gate. There is another exit through the bar and we asked in the front door if they could open it for us. They tried to open it for 40m and they couldn’t. Nobody could find the key. I can’t imagine the kind of catastrophe in case of emergency. The access to the hotel is through two narrow doors, one was blocked with a crowd and the other couldn’t be opened by any of the hotel workers. When we discussed the hotel staff about this danger they were really dismissive and unapologetic. We finally left through the crowd and barely made it to the airport. This is a huge safety issue and I honestly hope you can fix it. Thanks

We stayed at 3 Accor hotels in Rio. This by far exceeded our expectations. It was also the cheapest one we stayed at. I would love to come back and stay longer here.

Friendly staff , great food & drinks , nice energy .

I have been in the beautiful Mama Shelter Rio twice and I had some issues but this time was very bad difficult to understand in an All Accor hotel. In 5 days I had an intoxication after dinner and next morning breakfast, 1 day without hot water, noisy engines or something similar every night, 1 full evening and night without electricity in the entire hotel and generator didn't work as well. So never again!!!

Overall hotel was ok. Was clean but A bit too minimal. It had concrete flooring and minimal furniture, no extra towels, only one soaps, no conditioner or lotion. It was a nice location in comparison to other places near centro. It’s in a residential area about 10 min walk downhill to the main part of town. Hard to walk around at night due to lighting. Easy to get Ubers from location. On site restaurant available but food was ok( average). Staff was very friendly and helpful.

Great location. Lovely & helpful staff. Clean & highly beautifully designed rooms - individual design! Inviting common area full of nice picturesque details. Property historical & stunning. Particularly loved the bathroom. Awesome breakfast buffet w/ freshly prepared local food (try the freshly pressed pineapple juice and the fresh coconut water!!!!). Wi-Fi coverage all over the property impeccable. Surroundings of hotel area old, historic, full of nice, individual bars w/ the best caipis worldwide. Area by night a little wild & dangerous for first time Rio Gringo visitors, however highly worth a walk or pub tour. Hotel a little overpriced in rel. to value for money - as BTW everywhere in Brasil. Watch out for pickpockets! Will definitely come back to MAMA SHELTER !

We had the worst experience we have ever had!! We arrived to the hotel after we liked a lot the pictures on booking .. We got an “upgrade” for a room in the ground level. The room had no windows and no air circulation..Also, the water in the shower smelled smelled really bed. The worst part was arriving at night to our room .. hearing weird noises from the trash can that didn’t stopped, we found out a MOUSE inside ( probably the primary resident in the room).. I was so horrified!! We went to the reception, and the reception worker came to the room, saw the mouse , and we had to pack all our belongings and move to a different room in the middle of that rainy night( another one with no air circulation). Even though we asked on the day of the arrival to extend our stay, we asked to leave in the morning after a sleepless night. The hotel manager said she want to give us free caipirinha πzza as compensation.. when we said it’s not a reasonable compensation for this situation (had no hotel for the rest of our stay in Rio and had a terrible night) she talked to her manager Lyudmila, and asked us to move for the Santa Teresa hotel. We arrived and Lyudmila was at first really nice, told us she understands our feeling, that this situation is horrible and she invites us to stay in the room for the rest of our stay. On the next morning she asked us to pay 50% from the hotel rate if we would like to stay for the rest of our stay (when a day before she invited us to the same hotel) Lyudmila also told us she talked with the Mama shelter’s reception worker who didn’t come to the room and never saw a mouse.. the very same mouse who ruined our first night in Rio. As travelers , who sleep in all kinds of properties :5 stars hotels, boutique hotels and all kinds of accommodation we felt so humiliated to be in this kind of situation.. and AGAIN, had NO accommodation for the rest of our stay. We had really bad experience from the all situation and a specially from how it was managed

Beautiful, quirky hotel. Loved our stay

The service was very good in general. The rooms are news and in good conditions. There are not noise in the hall during the night and it’s quite. The buffet is really good !!! The ambiance is juvenile. The location is far to the metro station and the beaches, however, the quarter of Santa Teresa it’s a good attraction for the tourists and the atmosphere is safe and enjoyable. The quarter is calm and you can relax and sleep after a long day without noise in the street.

Staff were very helpful and made us feel very welcome

This hotel was excellent and the staff could not be more helpful. Very enjoyable. The rooms were spacious and clean and the hotel was in a great location. It represented great value for money and our whole party enjoyed our stay.

The hotel is very well located, close to places of interest, good transport and many activities. The rooms have good space and the attention was excellent. I think they should be a little more careful with the maintenance of the walls, likewise, you should try to paint with a lighter color, since the rooms are usually some dark. I would also put lighting on the space where the security box is located. You need a piece of furniture or something to put bags, since it does not have a closet where you can put your clothes. The facilities in general are very good. It would be good to be informed of the daily activities that the area has, since it is located in Santa Teresa, a tourist place with great activities, and as a tourist it would be good to know them and be able to be part of them.