Mercure Darwin Airport Resort 4 stars

Customer review rating 4.1/5 5,467 reviews

ALLSAFE approved hotel

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Mercure Darwin Airport Resort
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+ 21 Services

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • DARWIN INT
  • Reception open 24 hours a day
  • Cash machine
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 darwin
australia

Tel: +61889203333

Fax: (+61)8/89203344

Check-in from 14h00

Check out up to 10h00

  • By plane

    DARWIN INT At 0.3km / 0.19 miles - Shuttle free

  • By train

    DARWIN TRAIN At 17km / 10.56 miles

GPS :-12.404874, 130.879934

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Conveniently located just a short distance from Darwin International Airport, Mercure Darwin Airport Resort offers spacious, well-appointed rooms amidst a lush tropical environment.

Our restaurants and bars

Cossies Poolside Bar and Bistro

Type of cuisine: Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Cossies Poolside Bar

The bar provides a range of light snacks and beverages all day.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Mercure Darwin Airport Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,467 reviews

TripAdvisor Rating 3.5/5

870 reviews

Well located hotel for transit passengers

TripAdvisor rating 3.0/5

Eaa1947 17/09/2021 TripAdvisor review

I am an Accor Platinum member but I had so much trouble checking in at the hotel in indescribable. We had not prebooked this property as we did not know our movements in NT. The young woman at reception was totally clueless. We told her of our Accor status and said to us she will get the best room and we will get our member discount. Well, the room she gave was just a standard room after she told us that she had given us an upgrade. To rub salt into the wound she charged us the standard rather than member rate. We went back to reception and she said she will give us a different room with an upgrade. The second room was exactly the same room with an extra bed thrown in which made the space even more acute. I got fed up and told her we will go somewhere else. She was totally clueless and the least could have done was to ask her manager for help, but no, “she knew what she was doing” and she will fix it up. I got fed up and then used my phone to book On Line with member discount but as I knew she would not be able to upgrade us, I booked the highest category room which clearly could not be upgraded further. We asked her about breakfast and dinner and she told us that breakfast was available at Mercure but for dinner we had to go over the road to Novotel and use the Chinese restaurant there which did not give 50% discount. We found out ourselves that the restaurant at Mercure was open, albeit with limited choices, so we did not have to go anywhere else. All in all a frustrating experience. The room itself is adequate but featureless. There is no soul to the room. The restaurant is adequate given COVID restrictions.

Convenient location

Customer review rating 3.0/5

Unimpressed Solo - 14/09/2021 Confirmed reviews ALL

Friendly staff, easy check in and online booking. However the budget type rooms are not very nice. They smell damp, main entrance door slams shut when people come in and out. Bar and pool are lovely and food is decent. However I would not pay $240 a night for a budget room that smells unpleasant.

Good Service but Overpriced

Customer review rating 2.0/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

We stayed at the Mercure because they said they had a "Pet-Friendly room with a fence" and we always travel with our little dog and wanted a weekend away (from Katherine). When we arrived the room was small, dated and dirty. Then we noticed the "Fence" was just around the balcony - if you needed to take your dog to the toilet you needed to walk them around the cabin near the main road into the airport. Then overnight the mosquitos came in... I have no idea where from because we had closed every possible spot but we were attacked overnight with heaps of mozzie bites. The bed was so uncomfortable and the linen had stains and the pillows were old and ratty. I paid over $600 for two nights stay and we were unfortunately very dissatisfied with the room. The people were very nice but I will not be staying there again.

Great getaway

Customer review rating 5.0/5

Melanie Couples - 14/09/2021 Confirmed reviews ALL

Beautiful rooms, aircon already turned on when we arrived, nice and quiet. Brekkie at the restaurant the next morning was delicious.

Great location close to airport and offers transfers

Customer review rating 4.5/5

Jennifer M. Solo - 14/09/2021 Confirmed reviews ALL

As always great service thats why I keep coming back

good location

Customer review rating 3.5/5

Anonymous Business - 13/09/2021 Confirmed reviews ALL

good amenities, friendly staff

Good Stay

Customer review rating 4.0/5

Happy A. Business - 13/09/2021 Confirmed reviews ALL

Great experience....been stayed there back then in 2010. Still feel the same.

Good Stay

Customer review rating 4.0/5

La Couples - 12/09/2021 Confirmed reviews ALL

Made a booking for a Queen Spa room allocated to room 294 the cards did not open the room, I went back to reception they moved me to room 296. The air con in the bedroom of 296 was not working on high fan These were minor inconveniences Everything else was nice, good service and great food the restaurant has improved 100% since my last stay. Overall good stay

Always a great stay!

Customer review rating 4.5/5

Eriin G. Solo - 08/09/2021 Confirmed reviews ALL

Easy, friendly check in. Clean and tidy room. LOVE, LOVE, LOVE the early morning coffee shop in the foyer!! Very grateful for the shuttle bus dropping me to the RFDS airport.

Dear Eriin G., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Hospital visit to Darwin

TripAdvisor rating 3.0/5

johndleo45 07/09/2021 TripAdvisor review

We have staying at this hotel since it was built . When booking the night accomodation , the following promises were give , free bottle of wine on arrival , nothing . Bottled water on arrival . Nothing .no confirmation on booking . Under staffed after 6 pm at reception . Next morning we’re not interested in complaint .

comfortable bed and facilities

Customer review rating 3.5/5

Anonymous Business - 06/09/2021 Confirmed reviews ALL

Working at the Darwin International Airport we are accommodated at Mercure due to proximity. All staff I have encountered have been very helpful and professional.

A relaxing and comfortable experience

Customer review rating 5.0/5

John E. Couples - 04/09/2021 Confirmed reviews ALL

This is our second stay at your hotel - we came back as we enjoyed our first visit immensely. As we live in Canberra, it was great to experience the warm weather and the fantastic pool during the last official days of "winter". Our bungalow was clean, comfortable and all the staff we encountered were friendly and helpful. If we get the chance to visit again next year, we certainly will!

Dear John E., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Great staff, from the reception staff the driver of the complimentary bus, kitchen and bar staff, cleaners

Customer review rating 5.0/5

Darrel B. Solo - 03/09/2021 Confirmed reviews ALL

I stay here regularly and cannot speak highly enough of the staff. during this stay I had caught the complimentary bus to Hardy's aviation who I travelling with, in my rush I had left my phone on the bus, the driver returned my phone to me before my flight boarded and took off, can't thank him enough for taking the time and effort to do so.

Dear Darrel B., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Warm friendly and professional loved my stay!

Customer review rating 5.0/5

Emma T. Solo - 02/09/2021 Confirmed reviews ALL

All staff members were amazing, reception to room cleaners/service outstanding!

Dear Emma Katherine T., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Met my demands

Customer review rating 5.0/5

David H. Solo - 31/08/2021 Confirmed reviews ALL

Very comfortable and Stephanie at reception was extremely good

Well located

Customer review rating 3.5/5

Edwina Solo - 31/08/2021 Confirmed reviews ALL

Friendly atmosphere & well located for my needs.

Good location for early flights

Customer review rating 4.0/5

David Business - 30/08/2021 Confirmed reviews ALL

Good

Dear David C., Thank you for taking the time to tell us about your experience at the Mercure Darwin Airport Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good stay

Customer review rating 5.0/5

Anonymous Business - 30/08/2021 Confirmed reviews ALL

Comfortable

Dear Kevin R., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Relaxing tropical style Resort

Customer review rating 4.5/5

Jules V. Couples - 24/08/2021 Confirmed reviews ALL

Enjoyed our stay. Great resort style facilities with connivence being on airport doorstop Staff all wonderful, great location & room facilities.

Dear Julie V., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Nice place, great food.

Customer review rating 4.5/5

Glenn Business - 24/08/2021 Confirmed reviews ALL

Peaceful and relaxing.

Dear Cheryl K., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

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