Avista Grande Phuket Karon - MGallery 5 stars

Design and interior is more beautiful

We get nice service and room cleaned, Nice swimming pool. We will come back.

I like the hotel design. Comfortable room , Friendly and good service staff and the restaurant ( if has more Thai foods for children)

My stay at Avista was fantastic. No hotel is perfect. Avista gets a few really important things right: 1. The space is modern and immaculately maintained. 2. The staff are very friendly and go out of their way to make guests feel comfortable during their stay. 3. The location on Karon beach strikes a great balance for a holiday stay in Phuket. We are very grateful to the staff of Avista for a beautiful and memorable holiday stay. We had a good time.

Great reception, high-quality dine-in experience, and good location.

Very friendly staff

The room was really nice and the beach nearby was excellent. Staff were very friendly Improvements - amenities weren’t refilled properly. Also, might want to add Dim Sum to your breakfast selections as its Phuket signature

I stayed there during my birthday and I got a big surprise from the Hoyas for birthday cake and greeting . I’m really appreciated and happy for this trip.

Impression on decoration but one surprised was the lipstick mark on the napkin in the glass!

The Facebook page admin, receptionist, and the restaurant staff provides us different information. For example, Admin page said breakfast starts at 6 am (with a screen captured) as we said we had a scuba trip since early morning but the restaurant said it was 6.30 without exception. The hotel staff over phone said the high tea set starts at 10am - 5pm, a receptionist also confirmed the same. But another receptionist said it needed to be in the afternoon only. These created issue for us to use the hotel credit that we receive from the promotion of the month and felt disappointed and frustrated. The staff over phone called us during our stay date and informed that we needed to upgrade our room to enable floating breakfast, but once we confirmed at the reception, they said they have no room available. Each restaurant staff also provides different basic information e.g. promotion, timing, location that we can have the meal, etc. However, from all the problem we faces all the staff is very nice to us and try to help. I just think there must be a communication & collaboration issue in this hotel.

overall is good but should have hair dryer, it will be better.

Very worth the mondy spent, great room great facilities

Good located, facilities, and great services from nice staff

Everything was satisfactory except the cleaning of rooms, terrace, and bathroom were sub par. Jacuzzi had not been cleaned after our second day use and the swimming towel was not replaced. Apart from the cleaning obligation, everything else was splendid.

Our assigned room, 2114 appeared to be clean but found white mold on the wall next to the balcony. So, we requested for a check. Then, receptionist offered us an upgrade to new room. She did offer us to have a look first but given that it was late at night and we thought they would check and ensure everything is fine for us. We agreed to move. It’s 2303. Right when we entered the room, the mirror stained with cleanable condition, hairs in the restroom, dusts on the bedside table. It was worser but we didn’t want to move anymore. We called receptionist for a clean the next day. On the next day, the room was cleaned but the mirror was still the same. Also, the hairdryer is not functioning. Requested for a spare and got one. What’s more, we could not enter the room. Thought it was the key card, walked to the receptionist, got another one, walked back and tried another time, failed. Now, it’s getting annoying. Called to the receptionist, they told us they would send a maid. She did come but 5-10 mins later. She also could not open the door with her card and said the battery is out and needed for a replacement. It took more than 20 mins or so to complete. Not the end of bad experience yet! While we were waiting for the check out to complete, we then took photo near the reception area and come to sit inside for 15-20 mins. Thought why it took so long, went to check with the receptionist, she asked me if I have a Krungthai credit card. I was confused and asked why would you need it for the checkout. She then recalled and said it was completed. We were perplexed and disappointed why she didn’t just shout out to inform us seeing we were waiting. The manager came to apologize saying he did know as she said it in Thai. The facilities are amazing. The decorations, the atmosphere are all great. We know that the hotel management might reduce the number of employees to save cost during the pandemic, but it should not come at a cost like our experience. This is a 4.5-star hotel. We expect more from you! Hope our voice is heard.