Novotel Bangkok Sukhumvit 4 Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,187 reviews

ALLSAFE approved hotel

Information message

Novotel Bangkok Sukhumvit 4
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+ 20 Services

Hotel extras

  • 20-minute Airport Link train-ride to Bangkok

  • "Outdoor garden pool, spa, fitness centre"

  • 24-hour buffet dining at The Square

  • Ergonomic work space, marble en-suite bath

  • Premier Floor VIP room with Lounge breakfast

Hotel location

Novotel Bangkok Sukhumvit 4

27 Sukhumvit 4
Klongtoey
10110 bangkok
thailand

Fax: (+66)2/6592889

Check-in from 14h00

Check out up to 12h00

  • MRT SUKHUMVIT:  SUKHUMVIT LINE SUKHUMVIT

  • By plane

    DON MUANG At 33km / 20.51 miles

  • By plane

    SUVARNABHUMI At 33km / 20.51 miles - Shuttle paying

GPS:13.739315, 100.553097

Companies

  • ALL SEASON BUILDING 1.4 km / 0.87 mi
  • CENTRAL WORLD BUILDING 2.7 km / 1.68 mi
  • KRUNG THAI BANK 5.7 km / 3.54 mi
  • MAHATHUN BUILDING 1.0 km / 0.62 mi
  • MERCURY TOWER 1.3 km / 0.81 mi
  • PACIFIC ONE BUILDING 0.5 km / 0.31 mi
  • PACIFIC TWO BUILDING 0.5 km / 0.31 mi
  • PARK VENTURE 1.0 km / 0.62 mi
  • PLOENCHIT CENTER 0.45 km / 0.28 mi
  • PLOENCHIT TOWER 1.2 km / 0.75 mi
  • PRESIDENT TOWER 2.6 km / 1.62 mi
  • Q HOUSE PLOENCHIT BUILDING 0.65 km / 0.4 mi
  • SINTHORN TOWER 2.9 km / 1.8 mi
  • TONSON TOWER 1.1 km / 0.68 mi
  • WAVE PLACE BUILDING 3.6 km / 2.24 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

FOOD EXCHANGE

Savour the best of Asian cuisine and Western favourites at our 96 seater Food Exchange restaurant. Friendly staff at this chic All Day Dining venue serves meals that excite the palate. It is located on level 1 and offers street views.

Our accommodation(s)

The hotel offers 185 Deluxe and Grand Deluxe rooms with the modern Novotel N'Room design. The new concept room is simple, sleek, and functional with natural lighting, unique wall art, and a full range of amenities to ensure a comfortable stay. Rooms start from 28 m². Each features a 49" Smart TV, comfortable bed, minibar, fridge, safety deposit box, work desk and a range of amenities. All rooms enjoy city views.

Our guest reviews for
Novotel Bangkok Sukhumvit 4

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,187 reviews

TripAdvisor Rating 4.5/5

362 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

The Best Hotel in Bangkok

TripAdvisor rating 5.0/5

Lucky m 18/01/2022 TripAdvisor review

Location is central, beautiful and big rooms. Neat and very clean hotel. Staff is super nice and helpful.It’s my favourite hotel in bangkok. It’s my 2nd time at this hotel. I highly recommend this hotel. STAFF IS AMAZING.

1000 baht per night staying deposit = 3 nights 3000 baht deposit

Customer review rating 4.0/5

Michael Solo - 17/12/2021 Confirmed reviews ALL

I enjoyed the hotel but found being asked to provide 3000 baht deposit for a 3 night stay (1000 baht a day) unreasonable and gave a bad first impression.

Customer review rating 5.0/5

Anonymous Business - 09/12/2021 Confirmed reviews ALL

wonderful check in staff with great service mind

Professional and friendly staff

Customer review rating 4.5/5

Ornwara Business - 07/12/2021 Confirmed reviews ALL

I satisfied to stay with Novotel Sukhumvit 4. The bed is very comfortable. The staff are friendly, polite and very helpful. The room view is nice overlooking Bangkok city. I will go back to stay again.

Good location friendly staff

Customer review rating 4.0/5

Anonymous Families - 04/12/2021 Confirmed reviews ALL

Good

well located, everything good

Customer review rating 4.0/5

James G. Solo - 26/11/2021 Confirmed reviews ALL

alls good

Not enjoyable experience

TripAdvisor rating 2.0/5

Roving108128 Business - 21/11/2021 TripAdvisor review

As a Gold member no real benefit, they give you a drink coupon and then basically tell you that you can't use it except in the afternoon. Rooms are basic but ok. Have to shower quickly as the drain in shower doesn't work so bathroom floods. It would be handy if they tell you that they don't clean your room unless you put a sign on your door.. They put a qr code in the room to download a room service menu, unfortunately if you actually decide to call and order they tell you that you have to come down and pick up your own food.....this hotel has too many COVID excuses, just need to get on with it

Good stay

Customer review rating 3.5/5

Anonymous Solo - 20/11/2021 Confirmed reviews ALL

Room is ok. But breakfast is not ok. There’s no room service

Worse stay ever in Novotel Sukhumvit 4

Customer review rating 0.5/5

Win Couples - 18/11/2021 Confirmed reviews ALL

No room upgrade. Minimal choice of breakfast buffet. Less platinum dining menu and less amount. No welcome gift. Minimal choice of welcome drink. No minibar. No response to request. I have asked for a room upgrade and waiting for a call back response in room whether I could get it or not I have never gotten any response. Dust in room. Bad service. Nothing special. Worse time staying here. Higher price lower quality.

Fast reaction to solve the problem

Customer review rating 4.5/5

Prachai L. Solo - 16/11/2021 Confirmed reviews ALL

Been here for my birthday. Got a nice and tidy room 1524 but had a problem on accessing WIFI. Front desk Ms.Kook and Ms.Poy took immediated action on solving the issue but finally we found out that wifi router didn't work properly. Hotel itself is located in the heart of Bangkok on Nana road ( Red-light area so it might not feel comfortable for family with children ) close to BTS Nana station. Nice view on rooftop bar

Good reservice

Customer review rating 4.0/5

Lalipat Couples - 12/11/2021 Confirmed reviews ALL

The room was good, the staff and housekeepers had service mind. But breakfast was not verity.

ok

Customer review rating 2.0/5

Frederic S. Business - 09/11/2021 Confirmed reviews ALL

not novotel standart, breakfast not good. staff not professional and agressive

Dear Frederic s., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As the survey doesn't allow for more details to be provided. I would like to give you a call in order to discuss your stay. Your feedback will help us to immediately rectify the issue that you raise. Could you please provide me with your phone number? Alternatively, I can also be reached at Bo… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Boima Harris General Manager Novotel Ibis Styles Bangkok Sukhumvit 4.

Comfortable stay

Customer review rating 4.0/5

Tobae Business - 28/10/2021 Confirmed reviews ALL

All okay stay, an amazing welcome drink menu (inc. food) and unfortunately there was quite a few “selfie groups” up by the swimming pool so chose not to get wet

My retreat place

Customer review rating 5.0/5

Pakorn Solo - 24/10/2021 Confirmed reviews ALL

Thanks for hotel team always thoroughly check bed in my room every time. (I don’t know why I have deep sleeping here that ‘s why I choose Novotel 4 to be my second bed room) Every time I got insomnia or bad situation in my life I just book the room here coz I love bed and coziness and room rate is very attractive these time. Thai food in the restaurant at first floor is very good taste Padthai the best. K. Preaw and K. Mink do the good job especially K.Preaw she arranged to make take away breakfast for me (small flexibility makes big satisfaction to guest) K.Golf bartender he makes Artistic drinks give the taste from his heart and soul I follow him from mercure24 He did make very good cocktail drink customized for each individually (give him 5star staff) Room setting with the artistic towel peacock from Housekeeping team is so cute they were my roommates LOL

Good stay

Customer review rating 3.5/5

J Couples - 14/10/2021 Confirmed reviews ALL

nice hotel in not very good environment but the hotel is good. nice bed and pillow (I bought it), staffs are nice

Nice view. Platinum Menu. Great Service

Customer review rating 4.5/5

Paul W. Friends - 06/10/2021 Confirmed reviews ALL

View is amazing, at the pool and in your room. Platinum menu is yummy, and the mock tail are really good. Service is very good, including front desk, restaurant, and housekeeping. Thank you so much

Good location and helpful staff

Customer review rating 5.0/5

Alig Couples - 03/10/2021 Confirmed reviews ALL

Very good

Customer review rating 5.0/5

Doris Solo - 30/09/2021 Confirmed reviews ALL

PERFECT

Outstanding Service

TripAdvisor rating 5.0/5

jeanpaulfontenille Solo travel - 23/09/2021 TripAdvisor review

From check-in to check-out, every moment at the Novotel Bangkok Sukkumvit Soi 4 has been most enjoyable. I haven’t come across so well trained and friendly staff for a very long time. The past 18 months in this COVID era has accustomed us to reduced services and poorly motivated staff. It is the other way around at this hotel. The staff is welcoming, smiling and is always trying its best to make your stay a most memorable one.

Dear jeanpaulfontenille, Warm greetings from Novotel Bangkok Sukhumvit 4! Thank you for sharing your wonderful review of Novotel Bangkok Sukhumvit 4 We are very happy to know that you have thoroughly enjoyed your stay at our hotel even the period of COVID19 situation and that we were able to provide you with excellent service. It is all our pleasure to have you staying with us. We will make sure to forward your kind words to our staff directly as well as a reward for their professional warm service. We hope we become your accommodation of choice in Bangkok and look forward to seeing you again upon your next visit. Best regards, Ms. Supinya Chuchom Front Office Manager

I hated it.

Customer review rating 3.0/5

Michael Solo - 07/09/2021 Confirmed reviews ALL

Trouble started when I ordered the breakfast which you had to pick up from reception and it was packed up in take away containers. I misread the form and ordered an American Breakfast plus one Thai dish for my free Platinum breakfast. The receptionist seemed very upset at my order and immediately set me straight. However this set off a program of harassment as they were sure I had an unregistered guest in my room, so continuous phone calls after arriving back at night and questions each time I went past reception - so I started going out through the garage. In addition the breakfast was horrible, far worse than the food in the quarantine hotel I stayed in last year. It was cold, the fruit salad was one type of rock hard fruit, the Thai option was tasteless and cold soup and cold soggy toast. September 1st came and thank god the restaurant was going to open - yes open but they served the same garbage just served on plates, then the two staff for stand in strategic positions to stare at you hating the food - which of course I just left. Glossy breakfast photos on their web site is not what you are going to get. The room was freezing I set the air conditioning on 30c but was still freezing - had to turn it off but I could not call or go to reception as I was sure the harassment would start again. The kicker was that I could not leave as I had to pay at the time of booking (perfect policy for this hotel) and my circumstances changed and I had to extend one night so eight nights in total of this. This being Thailand they can have me locked up for this review but at least I am used to prison guards and the food after staying here.

Dear Michael L., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 4. As indicated on our phone call I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All the points you have highlighted in your review have been shared with our operation teams for prompt corrective action. We have also followed up on the member points that were delayed to reflect onto your account. This should already be reflected as I type. We understand that you are disappointed with your previous stay with us and hope to be able to welcome you in the future under better circumstances. Lastly, in your review, we noted that we didn't get the highest scores for Hygiene and cleanliness. Could you elaborate on the reasons for this lower rating. Thank you. Sincerely,

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