Novotel Bangkok Sukhumvit 4

Dear ignasiousm Thank you very much for taking the time to share your candid comment and feedback of your recent stay on TripAdvisor review. I am absolutely encouraged by your endorsement and delighted to learn that you were pleased with our value, service and hospitality particularly from our Food and Beverage Manager at Restaurant. Indeed our team always willing to beyond extends to provide better service as per the guest’s requirements. I sincerely apologies for the delay in check-in procedure and therefore we have addressed the matter with team to do necessary action to improve the flow of the service in future. I personally sent you an email to express my sincere regards and now looking forward to your next visit to make the best arrangements. Thank you again for your time and please give us another chance to offer you an excellent service. Sincerely Vikrant Chauhan Executive Assistant Manager

Dear Valued Guest Thank you for staying with us and sharing such a wonderful experience that you had at Novotel Sukhumvit Soi4. It is delightful for us to learn that you enjoyed a great time at the property while also using our facilities and enjoyed the warm hospitality experience from our lovely team members. Thank you very much for the compliments and making our day special. At Novotel, we take initiative to make all our guests happy and create same experience on their next return. I am sure, we will be welcoming you soon in near future. Sincerely Vikrant Chauhan Executive Assistant Manager

Dear Valued Guest Thank you for choosing us again for your another visits and I appreciate your kind support. I sincerely apologies for the uncertain delay in the procedure so we did the internal investigation and found that hotel has completed the refund process. Therefore my manager has confirmed with you to check with your bank and do let us for any further assistance. I will personally look into this matter so please contact the bank and we will be waiting for your update. Again this is not a normal practice we do and we will take appropriate measures to improve in future. Thank you for your patience and it will be my pleasure take acre of you on your next trip so feel free to let me know your booking dates and I will make sure everything will go smooth next time. Sincerely Vikrant Chauhan Executive Assistant Manager

Dear valued guest We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am glad to learn that you were satisfied in all aspects our services such as reasonable price for the laundry service and the location matched to your travel plans. Thank you again for sharing your experience, and I hope your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Executive Assistant Manager

Dear cvgopi10 Thank you for sharing your valuable feedback and brining this matter to our knowledge. I completely understand that this was certainly an inconvenience and I sincerely apologies on the behalf of my team. I will address the matter with concerned manager to find out the cause of the issue. As we do follow the guest requests for the tax invoice if they specify during the stay or upon departure. Indeed our reception team can create the bill to company invoice as required by the guests and for such need you may tell us in advance or upon departure. I will ask the team to add the special note for the same matter in your profile for the future arrivals so we can provide the tax invoice in time. So please feel free to contact me directly and I can be at your service for any further requirements as well as to make better arrangements in future. Sincerely Vikrant Chauhan Executive Assistant Manager