Pullman Phu Quoc Beach Resort 5 stars

Overall is good. However, as checking in, the receptionist told me that my superior room would be upgraded to deluxe room. As it turned out nothing.

Excellent

Very Good stay Very Good staff Very good services

Claudio always showed up and gave the best he could to accor members. Facilities are even better now. Food is still good. My, Diep, Khai took perfect care of my stay. Cabana room is excellent.

I have a great time with M. family in Pullman. The location, the beach, the swimming pool and equipment in room is very good. Everything is new and modern. But the hot water temperature in the shower is not stable, which made me a bit upset. Hope Pullman can improve this condition.

My family spent a 3D2N trip at Pullman Phu Quoc. - We got X'mas flash sale vouchers for 1 night free so basically 50% off - great deal. Unluckily, with my poor memory, I left them at home. Pullman was so kind to accept for a delay of presenting the vouchers till my departure date, of course with a deposit but that's fair I think. - We got both elders and children and arrived the resort much earlier than check-in time. Pullman was so generous to offer early check-in and more surprisingly, a 3-level upgrade from deluxe hotel room to 1-bedroom villa with private pool. - The beach is awesome, very clean and private with free kayak. - Nice swimming pool. - Location is quite far from the CBD but we have free bus to Duong Dong Market.

I decided to extend my stay in Phu Quoc and picked Pullman for 2 nights with a Suite with Lounge Access. I was viewed the room and benefits before booking. I was advised that during Covid, the Lounge is closed but I will have all benefits as free flow drinks at all bars and restaurants in the resort, with a full in-room mini bar that will be refilled daily. However, at check-in day, I got a huge disappointed when received the room, with a "empty" mini bar with 4 cans of beer and some mineral water and some Kit-kat bars. When I requested a minibar as in the minibar menu placed in the room, house-keeping brought me one more potato box! I did make a serious complain to front desk and was explained that they were out of stock! I talked to the manager to request a filled minibar, and at the end had to accept some orange juice . They explained all out of stock! Gym was open, but spa for gym (if any steam room or sauna or lockers) not available! Business center was locked (actually it's an empty dirty room nothing inside!) 9th floor with the restaurant was closed, all dirty furniture messing around. Pool bar mostly no staff, all messy furniture and cushions on the floor, furniture not in order, we sat in a mess to order some drink (mostly out of stock) Tea-break not included until we requested because we was advised it's in my benefit. 2 trays of small bites was sent to our room in 2 days. I chated to facebook about the bad conditions, and was advised because of Covid and they closed a lot of outlets (I agreed) and Accor already noted on their website . I agreed that Covid situation, but this hotel blamed for Covid to cover their laziness and bad management. They can close they outlet but cannot leave the hotel messy and dirty! Stocks like pop drinks (coke, diet coke..) and nuts and snacks... is not in stock because of Covid? I stayed 2 nights at Novotel (4-star, also Accor hotel), and 2 nights at Fusion Resort Phu Quoc, everything was amazing managed as the best they can! This Pullman Phu Quoc just blame for everything, just sell for the room! When pick up a hotel, not only buying the bed! please understand if Pullman is working in hospitality!

Overall the 3 days and 2 nights at the Pullman QC wasn’t an overwhelmingly experience. The pool Villa was quite nice but the pool is too small to be useable . We liked the beach and the beach bar. The layout of the resort isn’t great as it’s necessary either to walk long distances or catch at buggy. We found the food to be lacking for a 5 star resort. Certainly not up to the standard of the nearby 5 star resort.

The resort was beautiful.

10 days stay i the hotel, a bit boring with the limited food selection. No butler available as part of the benefit in the villa. Room cleaning always late in the afternoon, and we have to request it. One of the reception staff is not patient enough to translate between us and the housekeeping staff when we have language barriers. The swimming pool is a bit useless as its very shallow, and not for swimming at all (suitable for younger kids only). Its more for water feature instead of swimming pool. Room service is kind of messed up with orders. But other than above, we were still enjoying our stay in the villa 1. Great accommodation!

The property itself is brand new, well laid out with white sandy beach, plentiful green plants, beautiful pool, restaurant and bar that naturally blend into the surroundings. We have stayed at Ocean View Suite, The room was bright, airy and inviting. It was very spacious room that opened to magnificent view of the ocean. The breakfast buffet was also fantastic and had everything you could possibly want for breakfast. Since it’s brand new resort, not many activities that you can do during your stay but there is a well equipped gym. I’d like to highlight the high quality of service that the hotel has offered and the whole staff was just amazing and very professional, specially thanks to Ms. Lien, she has made my stay more enjoyable. Lastly, I would really like to convey my appreciation for Mr. Micheal, who really set the impression from the start. He has welcomed us from the moment we sat down at his beach bar till having our last breakfast buffet before leaving. We can’t wait to come back in the near future.

Pullman accommodation is good. Nice design and good room service. However, guest does not have many choices for dining. There is only one restaurant being open. Food is cooked well but not diverse. Moreover, some dishes in the menu are always not available. Service is not professional enough, subject to upscale cap. There was no one actively contacting me by phone to organize verhicle to pick me from the airport to the hotel. Hence, at the airport, I was not welcomed by anyone which I had not experienced before when I chose Intercontinential, Vinpearl,. Then, I had to take a taxi to move to Pullman by myself. I travel with my pregnant wife! After that, I knew that Pullman had sent an email to me and asked me to contact the hotel to organize airport welcome service. Personally, I do not think it is a 5 stars service. The email is long and has many contents. Sometimes the content is skipped because I just have a few second for an email due to a large amount of email I receive in one day. I stayed 3 nights at Pullman but at the first day, I received 2 calls from customer service aks me information for check-in and check-out in the second day. That is weired!

Friendly and helpful staffs, comfortable room, beautiful sunset view from the private beach. Nice food too. So much enjoy staying with Pullman PQ

Overall, it's a fair stay. The only disappointing issue is with the restaurant: the choice is limited (only 2 are open), the food is expensive, the menu is very poor and the taste is lousy (especially the hamburger which is of "abnormal" size and way over-priced!). The shuttle to town is also a problem: only twice per day which is very inconvenient given the location of the hotel which is quite far from all attractions.

The Resort itself is very beautiful and staff are very nice. We had a bit of issues with the fan and aircon, elevator does not work - Had to take the service lift but fixed right after. Sort of staffs at the main pool bar but we understand the situation of holidays season and opening after the Covid. The Suite room is stunning and we will come back for sure.