Pullman Phu Quoc Beach Resort 5 stars

Customer review rating 4.6/5 181 reviews

ALLSAFE approved hotel

Pullman Phu Quoc Beach Resort
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+ 25 Services

Hotel extras

  • A beach resort with accommodation ranging from upscale twin rooms and spacious family suites.

  • Signature Pullman Bed and Japanese Washlet

  • Located on Bai Truong with private white sand beach of 150m.

  • 24/7 facilities: The Lighthouse Bar, Pullman Fit and Connectivity Lounge.

  • A complete line-up of lifestyle facilities and activities for guests at any age.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Manual temperature control
  • PHU QUOC INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service availablePaying
Information message

Hotel location

Pullman Phu Quoc Beach Resort

Group 6 Ban Quy Hamlet
Duong To Commune
 phu quoc
viet nam

Tel: +842972679999

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC INTERNATIONAL AIRPORT At 10km / 6 miles - Shuttle free

GPS :10.120242, 103.983464

Your meetings and events

Corporate events by Pullman are never dull. Work rhymes with play, and fun is a natural by-product of doing business, especially when attendees get their hands on Legos and modeling clay.The function spaces at Pullman Phu Quoc Beach Resort range from the private dining room at Mad Cow Wine & Grill to the pillarless Grand Ballroom that accommodates up to 500 people.

Room descriptions and layouts

meeting rooms

From 1 to 420 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Podium

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Rooms at Pullman Phu Quoc Beach Resort, a beachfront hotel with accommodation ranging from upscale twin rooms and spacious family suites to secluded, standalone buildings with semi-private pools. This is the global nomad's base - a home away from home. Because when travelling the world, Pullman knows there's nothing better than an intuitive, in-touch room.

SUPERIOR ROOM, 1 King Size Bed, Balcony

  • Max. number of persons: 4
  • Area: From 45 / 484 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 2 Single Size Beds, Balcony

Accessible room
  • Max. number of persons: 4
  • Area: From 45 / 484 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 4
  • Area: From 45 / 484 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 2 Single Size Beds, Garden View

Accessible room
  • Max. number of persons: 4
  • Area: From 45 / 484 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 1 King Size Bed, Ocean View

  • Max. number of persons: 4
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 2 Single Size Beds, Ocean View

  • Max. number of persons: 4
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

FAMILY CABANA, 1 King Size Bed, Pool Access

  • Max. number of persons: 4
  • Area: From 57 / 614 sq ft
  • Views: Pool side, Garden View *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Rooms

Our restaurants and bars

SALT 'n' PEPPER

Type of cuisine: International

Discover the extravagant buffets, exquisite à la carte menus and private dining room at Salt 'n' Pepper, our all-day dining restaurant named after the spice blend found on practically every kitchen and table in Phu Quoc.

MAD COW WINE & GRILL

Type of cuisine: Other cooking style

The finest steakhouse in on Phu Quoc Island, Mad Cow Wine & Grill serves succulent meats and madly priced wines in a casual, comfortable rooftop setting.

Dinner

16:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SEA STARS

Type of cuisine: Barbecue

Located under the night sky, Sea Stars is the resort's al fresco Vietnamese seafood grill. The interactive meal begins when you take your pick of the catches of the day - the chef then prepares it to your specification at the open kitchen.

BEACH HOUSE

Non contractual photo

This casual beach bar with swimming pool exudes a free-spirited vibe from early until night. Enjoy the lively vibe, DJ music, specially priced drinks, swimming pool and Asian tapas at the Beach House, a beach bar on the west side of Phu Quoc.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIGHTHOUSE BAR

Non contractual photo

Never closed, always aglow. The only bar on Long Beach set in the centre of The Junction lobby area, is open 24-hours to offer anytime hot drinks, creative cocktails and light bites.

COCONUTZ

Non contractual photo

Swim up or walk up, Coconutz is all about delicious fun and family-friendly treats. Natural sodas, local craft beers and ice cream creations are some of the featured menu items at this inviting pool bar.

Our guest reviews for
Pullman Phu Quoc Beach Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

181 reviews

good stay

Customer review rating 4.5/5

Chun Couples - 22/02/2021 Confirmed reviews ALL

I was enjoying my vacation here, however, please work on the refunded of my credit card since I paid cash when I checked out. the bill can't be charged again from my credit card, please give me some feedback on this, thanks.

Nice, but little bit disappointed

Customer review rating 4.0/5

Jefferson H. Families - 18/02/2021 Confirmed reviews ALL

We enjoyed the 3 families trip in the tet holidays. But one room has a serious mosquito issues and the reception only reply "there is nothing we can do"?? That is really bad experience since I join the 3 years accor plus membership. Might not be staying at Pullman Phu quoc for my next trip. Hope the hotel can stay focused on this issue.

Dear Chun Chieh H., Thank you for choosing us to stay at Pullman Phu Quoc Beach Resort and leaving us your comments. We are so sorry to hear that our colleagues could not reply properly even though we do have very regular treatment to the insects in the resort, it is still a difficulty as the surroundings of the hotel are still not developed and nature takes over. We are discussing with our neighbors to have them treating their plants also but for now it is still a problem during these seasons. Thank you for your feedback and we hope to welcome you back with more positive experiences. Regards & safe travels Pieter De Weerd General Manager

Good location, clean beaches, great breakfast, friendly staffs

Customer review rating 4.5/5

Stephen K. Families - 17/02/2021 Confirmed reviews ALL

The hotel is very new with good/new facilities. Overall, we had a very pleasant getaway trip in Phu Quoc. However, some improvements need to be made for below: 1. Booking/confirming process (I didn't feel secured/confirmed of my booking due to lack of response from Pullman) 2. Despite new facilities, there was some bugs(2 big roaches) greeted us on our first day. (We'd successfully caught it with Pullman magazine inside the room) 3. Lack of toilets nearby main pools and beach. (There were no signs of the venue of toilet facilities) 4. Printing quality of food menus at pool and beach were sub par. (Looked very local considering Pullman's stature) 5. People were allowed to smoke on the beach bed, which was personally annoying. 6. The bed sheets seem to have many bugs, not by mosquito (My family was bitten a lot before replacing with new bed sheets) 7. Your staff didn't smile much when confronted.

Dear Mr. Sang Bum K., We appreciate your comment for us about Pullman Phu Quoc Beach Resort. As the process of booking confirmation, our colleagues normally send the email to guests as the secured response after the booking received as the process, we will double check on this process, could you check on your side see if it could have landed in your spam box? We apologize for the insects in your room, please do not hesitate to let us know immediately so that we could arrange the treatment and change the new room for you instead. We do treat our resort on a very regular plan, but as the hotel surrounding are still not developed with nature taking over with trees, water and plants, catching up while avoiding a overuse of chemicals is a challenge. We hope to see you back with us soon at Pullman Phu Quoc Beach Resort and for our staff to have a great welcoming smile. Regards & safe travels Pieter De Weerd General Manager

Beautiful Resort & Very Welcoming Staff

Customer review rating 4.5/5

Alexandra W. Couples - 16/02/2021 Confirmed reviews ALL

We spent two nights at Pullman Phu Quoc Beach Resort. From the moment we arrived until our departure, the staff went over and above to make our stay comfortable and easy. They were extremely helpful and looked for opportunities to assist us, from quick table service at the morning buffet, to organizing a reservation at their 9th floor Mad Cow restaurant. The resort itself is beautiful, the rooms had everything we could want and more. We especially loved the gorgeous bathtub and huge balcony! We wish that we could have stayed longer to have enjoyed this luxurious hotel for even longer. We will definitely be back!

Dear Alexandra W., Thank you for choosing us to stay at Pullman Phu Quoc Beach Resort and leaving us your comments. It is wonderful to hear from you sharing with us about your stay because it is the huge encouragement to all of us for the effort and keep the good standard service to our guests. The wine & grill Mad Cow we just opened lately, and we are proud to have more experiences for our guests from now on. We are also happy to know you love the modern facilities of ours as it s the Pullman brand standard. We hope to welcome you back with us soon at Pullman Phu Quoc Beach Resort. Regards & safe travels Pieter De Weerd General Manager

Delicious food

Customer review rating 4.0/5

Jungho O. Families - 13/02/2021 Confirmed reviews ALL

Food : excellent Room condition : excellent but small Location : great

Dear Jungho O., Thank you for your comment about Pullman Phu Quoc Beach Resort. We are happy that you have chosen us and enjoyed our food and facilities at Pullman Phu Quoc Beach Resort Thank you once again and welcome you back with us soon at Pullman Phu Quoc Beach Resort. Regards & safe travels Pieter De Weerd General Manager

Nice room.

Customer review rating 4.0/5

Vu Solo - 12/02/2021 Confirmed reviews ALL

Overall is good. However, as checking in, the receptionist told me that my superior room would be upgraded to deluxe room. As it turned out nothing.

Dear Mr. Hoang L., It is great to receive your comment about Pullman Phu Quoc Beach Resort. We are happy to know that your overall stay with us was good, and we do think there is a misunderstanding as we have checked again and the room we offered to you was an upgrade to our Deluxe room which among other benefits offer you a much better sea view as our Superior lower floor rooms.. Thank you for choosing us and we hope to welcome you back with us soon at Pullman Phu Quoc Beach Resort. Regards & safe travels Pieter De Weerd General Manager

Good stay

Customer review rating 5.0/5

Anonymous Couples - 06/02/2021 Confirmed reviews ALL

Excellent

Dear Ms. Linh T. Thank you for choosing us to stay at Pullman Phu Quoc Beach Resort and leaving us your comments. Thank you for your positive comments and we hope to welcome you back with us soon at Pullman Phu Quoc Beach Resort Regards & safe travels Pieter De Weerd General Manager

Excellent

Customer review rating 5.0/5

N. T. N. T. Families - 03/02/2021 Confirmed reviews ALL

Very Good stay Very Good staff Very good services

Dear Ms. T. N., Thank you for choosing us to stay at Pullman Phu Quoc Beach Resort and leaving us your comments. We are delighted to receive the good feedback from you as you did enjoy your stay with us. Thank you and we hope to welcome you back with us soon at Pullman Phu Quoc Beach Resort Regards & safe travels Pieter De Weerd General Manager

the hotel offered the best to members

Customer review rating 5.0/5

Q N. Solo - 25/01/2021 Confirmed reviews ALL

Claudio always showed up and gave the best he could to accor members. Facilities are even better now. Food is still good. My, Diep, Khai took perfect care of my stay. Cabana room is excellent.

Dear Mr. Quang Thank you for choosing Pullman Phu Quoc Beach Resort to stay at Phu Quoc Island. We are so happy to hear from you that you had good stay with us in our lazy pool Cabana; Claudio with all of our staff are always ready to welcome you back with us for more experiences at Pullman Phu Quoc Beach Resort Regards & safe travels Pieter De Weerd General Manager

Good stay

Customer review rating 4.5/5

Hanh N. T. M. Families - 25/01/2021 Confirmed reviews ALL

I have a great time with M. family in Pullman. The location, the beach, the swimming pool and equipment in room is very good. Everything is new and modern. But the hot water temperature in the shower is not stable, which made me a bit upset. Hope Pullman can improve this condition.

Dear Ms. Hanh Thank you for choosing Pullman Phu Quoc Beach Resort to stay at Phu Quoc Island and leaving us the comment. As our Pullman service standard, modern design facilities are unique points of Pullman and we are happy to learn that you love them. Based on your review, it is the priority for us to check so that we ensure the comfortability for the next stay. We hope to welcome you back soon with us at Pullman Phu Quoc Beach Resort. Regards & safe travels Pieter De Weerd General Manager

Super good services and great attitude from staffs

Customer review rating 4.5/5

Phuong A. Families - 21/01/2021 Confirmed reviews ALL

My family spent a 3D2N trip at Pullman Phu Quoc. - We got X'mas flash sale vouchers for 1 night free so basically 50% off - great deal. Unluckily, with my poor memory, I left them at home. Pullman was so kind to accept for a delay of presenting the vouchers till my departure date, of course with a deposit but that's fair I think. - We got both elders and children and arrived the resort much earlier than check-in time. Pullman was so generous to offer early check-in and more surprisingly, a 3-level upgrade from deluxe hotel room to 1-bedroom villa with private pool. - The beach is awesome, very clean and private with free kayak. - Nice swimming pool. - Location is quite far from the CBD but we have free bus to Duong Dong Market.

Dear Ms. A. T., WOW! Thank you for choosing Pullman Phu Quoc Beach Resort to stay at Phu Quoc Island. As our Pullman service standard, we are striving to make your guest's stay with surprises and our staff will be happy to know that they made your stay memorable. Moreover, we are running more surprising activities for guests since New Year and we hope to welcome you back soon with us. Regards & safe travels Pieter De Weerd General Manager

Good stay, but bad management hotel!

Customer review rating 0.5/5

T. C. D. D. Couples - 20/01/2021 Confirmed reviews ALL

I decided to extend my stay in Phu Quoc and picked Pullman for 2 nights with a Suite with Lounge Access. I was viewed the room and benefits before booking. I was advised that during Covid, the Lounge is closed but I will have all benefits as free flow drinks at all bars and restaurants in the resort, with a full in-room mini bar that will be refilled daily. However, at check-in day, I got a huge disappointed when received the room, with a "empty" mini bar with 4 cans of beer and some mineral water and some Kit-kat bars. When I requested a minibar as in the minibar menu placed in the room, house-keeping brought me one more potato box! I did make a serious complain to front desk and was explained that they were out of stock! I talked to the manager to request a filled minibar, and at the end had to accept some orange juice . They explained all out of stock! Gym was open, but spa for gym (if any steam room or sauna or lockers) not available! Business center was locked (actually it's an empty dirty room nothing inside!) 9th floor with the restaurant was closed, all dirty furniture messing around. Pool bar mostly no staff, all messy furniture and cushions on the floor, furniture not in order, we sat in a mess to order some drink (mostly out of stock) Tea-break not included until we requested because we was advised it's in my benefit. 2 trays of small bites was sent to our room in 2 days. I chated to facebook about the bad conditions, and was advised because of Covid and they closed a lot of outlets (I agreed) and Accor already noted on their website . I agreed that Covid situation, but this hotel blamed for Covid to cover their laziness and bad management. They can close they outlet but cannot leave the hotel messy and dirty! Stocks like pop drinks (coke, diet coke..) and nuts and snacks... is not in stock because of Covid? I stayed 2 nights at Novotel (4-star, also Accor hotel), and 2 nights at Fusion Resort Phu Quoc, everything was amazing managed as the best they can! This Pullman Phu Quoc just blame for everything, just sell for the room! When pick up a hotel, not only buying the bed! please understand if Pullman is working in hospitality!

Dear Mr. D. First of all, thank you for choosing us to stay at Pullman Phu Quoc Beach Resort and leaving us your comments Every guest's review is regarded as our opportunity to evaluate as the progress we can make as we strive to improve all the time the guests stays in our Resort. . As we just opened few months ago and under the Covid 19 impact, and we apologize some features may not have been yet to your expectations. Some areas are indeed not yet open for guests and handed over by the contractors, we are sorry our staff send you to these closed areas. Regarding the facilities, as you have been informed, we and Accor have informed to our guests the limitation via website and we try to inform again all guests upon their arrival and directing them towards the open outlets and services. As for the mini bar, it is our fault and we are so sorry for the inconvenience and miscommunication. Our Front Desk Manager solved that problem by filling full mini bar as promptly as he could. Again, thank you for your review and we are opening more almost outlets we have and we hope to have a chance to welcome you back with us soon to see the new change from us at Pullman Phu Quoc Beach Resort Regards and safe travels, Pieter De Weerd General Manager

Pleasant but not special

Customer review rating 3.5/5

Steve T. Families - 14/01/2021 Confirmed reviews ALL

Overall the 3 days and 2 nights at the Pullman QC wasn’t an overwhelmingly experience. The pool Villa was quite nice but the pool is too small to be useable . We liked the beach and the beach bar. The layout of the resort isn’t great as it’s necessary either to walk long distances or catch at buggy. We found the food to be lacking for a 5 star resort. Certainly not up to the standard of the nearby 5 star resort.

Dear Mr. Steven T., Thank you for choosing and leaving us the comment about Pullman Phu Quoc Beach Resort. As our private pools attached to the Cabana rooms of our guests are more for chilling, relaxing and built for the safety of children, we hope nevertheless that you found our 2000 square meters main swimming pool with lifeguards more attractive to enjoy it with the additional food & beverage Coconutz bar attached. We are glad to to inform you that we gradually open more outlets and happy to read that our Beach House and white sand beach impress you. Based on the comment, it is therefore precious for us and we would like to have a chance welcoming you back with us soon at Pullman Phu Quoc Beach Resort. Regards & safe travels Pieter De Weerd General Manager

Lovely stay

Customer review rating 4.5/5

Anonymous Couples - 09/01/2021 Confirmed reviews ALL

The resort was beautiful.

Dear Elizabeth J., Thank you for choosing us to stay at Pullman Phu Quoc Beach Resort and leaving us your comment. We are very happy to know that you love the resort and we hope to welcome you back with us soon Regards & safe travels Pieter De Weerd General Manager
Customer review rating 3.5/5

Christine O. Families - 04/01/2021 Confirmed reviews ALL

10 days stay i the hotel, a bit boring with the limited food selection. No butler available as part of the benefit in the villa. Room cleaning always late in the afternoon, and we have to request it. One of the reception staff is not patient enough to translate between us and the housekeeping staff when we have language barriers. The swimming pool is a bit useless as its very shallow, and not for swimming at all (suitable for younger kids only). Its more for water feature instead of swimming pool. Room service is kind of messed up with orders. But other than above, we were still enjoying our stay in the villa 1. Great accommodation!

Dear Mrs. Christine O., First of all, thank you for choosing us to stay in Beach Front Pool Villa at Pullman Phu Quoc Beach Resort and leaving us your comments Every guest's review is regarded as our opportunity to evaluate the progress and improve the service as we just opened few months ago. Under the Covid 19 impact, we have been adapting our operations and procedures while trying to maintain the best possible standard. Regarding the Butler service, we removed this service during Covid times and we thought the information was displayed properly, our apologies if this is still not well communicated on all sites mentioning our property. We will work harder on the Room Service organization to improve our services towards in particular our unique Beach Front Villa guests. Beside the private swimming pool for chilling and mainly adapted for families with children, we believe that our main swimming pool suits the guests much in order to swim and relax with cocktails. Last but not least, thank you for your review and we hope to have a chance to welcome you again in Pullman Phu Quoc Beach Resort for more experiences. Regards and safe travels, Pieter De Weerd General Manager

Beautiful room with amazing view.

Customer review rating 4.0/5

Xuan T. N. Friends - 04/01/2021 Confirmed reviews ALL

The property itself is brand new, well laid out with white sandy beach, plentiful green plants, beautiful pool, restaurant and bar that naturally blend into the surroundings. We have stayed at Ocean View Suite, The room was bright, airy and inviting. It was very spacious room that opened to magnificent view of the ocean. The breakfast buffet was also fantastic and had everything you could possibly want for breakfast. Since it’s brand new resort, not many activities that you can do during your stay but there is a well equipped gym. I’d like to highlight the high quality of service that the hotel has offered and the whole staff was just amazing and very professional, specially thanks to Ms. Lien, she has made my stay more enjoyable. Lastly, I would really like to convey my appreciation for Mr. Micheal, who really set the impression from the start. He has welcomed us from the moment we sat down at his beach bar till having our last breakfast buffet before leaving. We can’t wait to come back in the near future.

Dear Xuan Thuy N., Thank you for choosing us to stay at Pullman Phu Quoc Beach Resort and leaving us your comments. Modern facilities and green surroundings are our unique points of Pullman brand and we are happy to read that you love our breakfast buffet. Besides, our staff will be delighted to know that they made your stay memorable. Your review is very important to us since it is the encouragement for all of us. Even though under Covid times, we are striving to open more outlets and organize more activities for guests in coming months. Once again, thank you for your comment and we hope to welcome you back with us soon at Pullman Phu Quoc Beach Resort. Regards & safe travels Pieter De Weerd General Manager

Fine

Customer review rating 3.5/5

Thang Couples - 04/01/2021 Confirmed reviews ALL

Pullman accommodation is good. Nice design and good room service. However, guest does not have many choices for dining. There is only one restaurant being open. Food is cooked well but not diverse. Moreover, some dishes in the menu are always not available. Service is not professional enough, subject to upscale cap. There was no one actively contacting me by phone to organize verhicle to pick me from the airport to the hotel. Hence, at the airport, I was not welcomed by anyone which I had not experienced before when I chose Intercontinential, Vinpearl,. Then, I had to take a taxi to move to Pullman by myself. I travel with my pregnant wife! After that, I knew that Pullman had sent an email to me and asked me to contact the hotel to organize airport welcome service. Personally, I do not think it is a 5 stars service. The email is long and has many contents. Sometimes the content is skipped because I just have a few second for an email due to a large amount of email I receive in one day. I stayed 3 nights at Pullman but at the first day, I received 2 calls from customer service aks me information for check-in and check-out in the second day. That is weired!

Dear Mr. Thang N. Thank you for staying with us at Pullman Phu Quoc Beach Resort and apologize for the inconveniences you experienced. We are very grateful to receive your comments and happy to know that you love our design and dishes, even if the variety offered is less that in a period when Covid 19 is not affecting our activities and operations. Indeed, prior to your arrival, our reservation sent the welcoming email to all guests that includes requesting the flight information for our airport pick-up schedule, but we may have provided you too much information at the same time for you to isolate that request. A simple mail on your next visit just asking to arrange pick up would suffice as we offer this facility for free and apologies your pregnant wife had to wait and take a taxi. Also we checked with our team to better check arrival and departure times and proactively contact guests only when needed to enquire about their needs. Thank you Mr. Thang, every guests' comments are precious to us to improve our services and procedures. We surely we hope to welcome you back at Pullman Phu Quoc. Regards and safe travels Pieter De Weerd General Manager
Customer review rating 4.0/5

Anonymous Families - 02/01/2021 Confirmed reviews ALL

Friendly and helpful staffs, comfortable room, beautiful sunset view from the private beach. Nice food too. So much enjoy staying with Pullman PQ

Dear Ms. T. Hong Linh, Thank you for taking the time to tell us about your experience at the Pullman Phu Quoc Beach Resort. At Pullman, we strive to provide a superior service experience for every customer and we are happy to know that you caught the "Phu Quoc specialty" from our Pullman Beach. We appreciate your sharing and hope to welcome you back to Pullman Phu Quoc Beach Resort in the near future. Regards and safe travels, Pieter De Weerd General Manager

Good stay

Customer review rating 3.5/5

N. L. D. Families - 30/12/2020 Confirmed reviews ALL

Overall, it's a fair stay. The only disappointing issue is with the restaurant: the choice is limited (only 2 are open), the food is expensive, the menu is very poor and the taste is lousy (especially the hamburger which is of "abnormal" size and way over-priced!). The shuttle to town is also a problem: only twice per day which is very inconvenient given the location of the hotel which is quite far from all attractions.

Dear Mr. D. Long N., Thank you for choosing Pullman Phu Quoc Beach Resort for your stay at the Island. We are grateful to receive your comment as a way for us to improve our services and offers. Unfortunately as most of the resorts all over Vietnam, due to the Covid 19 issues we for now only operate a limited number of outlets, but will open more of them the coming weeks. We are sorry to read that our prices were perceived as expensive as we are offering better prices versus our 5 start competitors in the area. As for the shuttle bus to downtown that we offer for free, other options are available at our travel counter to access the attractions on the other parts of the island, some of them offering pick up at the hotel when reservations are made. We hope to be of some assistance to you during your next visit so you are able to explore more parts of the island. Thank you again and we hope to welcome you with more activities at Pullman Phu Quoc Beach Resort, Regards and safe travels, Pieter De Weerd General Manager

Beautiful Resort - Friendly staff

Customer review rating 4.0/5

Yong P. Couples - 29/12/2020 Confirmed reviews ALL

The Resort itself is very beautiful and staff are very nice. We had a bit of issues with the fan and aircon, elevator does not work - Had to take the service lift but fixed right after. Sort of staffs at the main pool bar but we understand the situation of holidays season and opening after the Covid. The Suite room is stunning and we will come back for sure.

Dear Mr. P., Thank you for choosing Pullman Phu Quoc Beach Resort for your stay at the Island. We are so delighted to learn that you love our Pullman Suite room and our staff made your stay with the smile and service. Due to the Covid travel limitations we have been trying to continuously maintain the best of operations. We hope to welcome you again soon. Regards and safe travels, Pieter De Weerd General Manager

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