Pullman Phuket Panwa Beach Resort Hotel

Impeccable property, world class customer service!

The hotel entrance is lovely and the reception staff were brilliant as were all staff, faultless. The rooms are quite tired looking, floors worn, cupboard doors hanging off, taps not secured and badly fitted, not really the 5star accommodation I was expecting. The location is not great so close to the port with nice views spoiled by container shipping going in and out.

Love the view from my room (deluxe suite). Staffs also friendly and helpful. Great stay. Will stay again.

We received a warm welcome at the reception. We love the spacious room and the surprise from the staffs for our wedding anniversary. However, there are something that can be improved. First, during peak hour (9.30am) at breakfast buffet there were not enough staffs to take care of the guests and some food items always was run out and not refilled. On the other hand, during early hour (7.30am) on our last day staffs were really helpful, friendly, and attentive. Second, we were disappointed with the arrangement of yoga class. We had booked the class the day earlier but the yoga mat were not enough for everyone. There're some walk-in guest. So only my wife managed to do yoga on that day. Besides, the place wasn't quite ready when the class started since there're a lots of stuffs and some guests needed to move stuffs away. Lastly, we feel that some of the staffs are not enthusiastic and approachable; however, we were really satisfied when received excellent service from theses staff below. Chef Jaruwat Staff Belle @Aqua Trainee Donut @Aqua Staff Ben @Edge Staff Vee @Edge Staff Dave @Edge Staff Nok @Tamarind

Everything was fine. The staff was very helpful and polite. The afternoon activities by the pool were quite well organized.

I love staffs here, I could feel warm by there services

V relaxing and staff were v helpful

What an awesome stay, this was our first time to Phuket and after the second day we discussed that Phuket will be our annual flop and drop holiday before Christmas and Pullman Phuket Panwa Beach Resort will be our go to hotel. Panwa is such a beautiful spot and has yet really been touched by the tourist and is perfect for what we are after.

I stay for 2 nights with Accor plus membership for free night. The hotel is very nice, clean and good location. Breakfast is suitable and various kind of foods. I had a dinner in Aqua on the first day. Food is great, staff is nice and good services mind.

The PPP was the perfect place to stay and enjoy great staff, service, food and comfort at a 5 star level. No faults found.

Pillow very very bad smell cannot used it, room felling so old and not quite clean.

Very nice room, except for the television, because it was headee to the sofa, but not the bed. So i cannot enjoy watching tv while lying in bed, kinda frustrating. Staffs were very friendly, just need improvement in speaking english, because i found it a bit hard to communicate with them. View were very good, pools and activites around the pool was also very good, and we had a lot of fun when kayak-ing.

I would like to share my experience of stay in Pullman Panwa on 15th Nov to 17th Nov 2019. I am Accor plus member. Hotel Confirmation Number - A2E5TKE544 When we checked in our room and turn on the water to fill the tub, we noticed there was leakage from the tub and whole bathroom floor was wet. I immediately complained to service desk and they sent someone to fix it. We thought this would be done soon but we received call from reception after 20mins and were informed need to wait for another 45 mins (and we just checked in). I was not happy with this since we had a long flight journey. I had to ask them to give us another room and it took another 15 mins to give us other room. Although the view from previous room was much better. As per service from any 5 star hotels, I expect in such cases they would immediately change the room instead ask guest to wait, also since guests had this experience, there would be an room upgrade as well. Other than this everything was okay, hotel staff was good and friendly. I hope you will take my review and suggestion into consideration.

I decided to give it a try out of curiosity to this hotel as we are Accor members and we love Pullman. We travel to Phuket regularly so it was about time to head south to try this Pullman. It was a lively surprise and we can’t wait to go back, the team at Pullman Panwa is Super friendly and helpful, from the kids club to the beach staff, passing thru breakfast and reception. The beach staff brought us on a guided tour to spot the different crab species and starfishes during Low tide, the were constantly looking for our needs offering toys to entertain my kid and you can tell they love what they do, congratulations to their manager for keeping such a high spirit team. The breakfast was great, the variety of items was just fine with an healthy food and kids station, the pastries were delicious. The hotel Property is beautiful, just by the beach, really great idea to book a room with sea view. We had the great pleasure to meet the GM Vincent that was Super hands on and Goong and Mônica during a VIP guest sunset cocktail and was great to have that time chatting with everybody, they really make you feel at home and you can see that the team is so well organised and enjoying what they do. As a manager myself I praise to see a team working so well together and putting their heart in their work as this team does. You really feel welcomed and at home in this place beside being a hidden paradise away from all the crowded Phuket areas but so near places as Chalong and Phuket town. The team english level is also extremely high, I was amazed that not a single person I talked with had issues communicating which helps to have it all running fine too, been many times to Phuket and I don’t expect people to talk perfectly in english but here it seems that most of the people I talked were fluent. Thank you for having us and thank you for the early birthday cake to my son Goong. We are definitely coming back on our next visit to Phuket.

We had a lovely stay at Pullman Panwa Resort, we were immediately well-received at the reception with a welcome drink. The check in process was very smooth and the room was lovely. Very clean and spacious. All the other facilities at the hotel were very nice and well maintained (good food at restaurants, clean pool and lots of seating space at the pools,..). Overall it was a very pleasant experience with very friendly and helpful dtaff, would definitely recommend and come again!