Novotel Tours Centre Gare

Novotel Tours Centre Gare 4 stars

Customer review rating (ALL Rating) 4.5/5 1,269 reviews

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Hotel extras

  • In the city center, a 1-minute walk from the TGV train station

  • A 2-minute walk from the International Congress Center

  • Fully renovated

  • 2368 sq. ft. (220 m²) of meeting spaces

ALLSAFE approved hotel

Hotel location

Novotel Tours Centre Gare

15 Rue Edouard Vaillant
37000 TOURS
France

GPS:47.388738, 0.69574

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

RESTAURANT

Enjoy the chic, modern decor and musical ambiance while you take your time to try the traditional dishes on the menu, or discover the burgers, salads and pasta dishes on our snack menu.

Your meetings and events

Whether you're planning a meeting for 10 people or a reception for 200 guests, our dynamic and meticulous team are always on hand to help.

Room descriptions and layouts

meeting rooms

From 1 to 135 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,269 reviews

TripAdvisor Rating  3.5/5  234 reviews

Meets expectations

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good facilities Good shower.

Customer review rating 4.5/5

Michal Families - Confirmed reviews ALL

Very nice and helpful staff. Quiet room, well isolated

Dear MICHAL K., We very much appreciate your comments regarding your stay at the Novotel Tours Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Both very pleasant. Clean room, perfect location for what we wanted to do.

Customer review rating 4.5/5

Paola V. Couples - Confirmed reviews ALL

No complaints except one light in bedroom didn’t work due to a burnt out bulb. Someone wasn’t paying attention to the detail.

Dear Madam V., Thank you for your comment about our hotel. Your satisfaction is very important for us. We apologize for the light in your room which didn't work. We hope to see you again very soon. Best regards, The general manager

Disappointing 3 nights stay

Customer review rating 0.5/5

Mark D. Couples - Confirmed reviews ALL

The air conditioner did not work for the 3 nights. We were informed that all the rooms did not have air conditioning turned on in October. They should have informed us earlier as we would have selected another hotel. The only way to get cool air was to open the window. The only problem was the direct train noise from below as the hotel is situated just above the train station. Also, only one of the windows opened as the handle on the other one was broken. Our fridge did not work too. They apparently knew of the issue but did not care. They suggested we move to a lower floor … which was even noisier as it was closer to the trains. On checking the room, that fridge didn’t work either. We were informed that they didn’t have anyone to fix the fridge. … so they were unable to fix the fridge for 3 days … awful service. The management of this hotel have poor customer service and seem not to care about the comfort of their customers. Given our poor experience we will not be staying at Novotel hotels in future.

Dear MARK D., Thank you for taking the time to tell us about your experience at the Novotel Tours Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A very welcoming stay

TripAdvisor rating 5.0/5

Lara O Couples - TripAdvisor review

We were found this hotel by a lovely and very kind taxi driver after our car had broken down. The gentleman on reception (not sure of his name but he seemed to be the night reception) was very understanding and gave us a snack to take to our room followed by a much needed beer each. The room was perfect for my husband, myself and our little dog Rosie. Nice coffee, nice shower, very quiet and the mattress was extremely comfortable for the 3 of us! The housekeeping lady who was a few rooms away was more than happy to replenish our coffee ect. Thank you. We would like to take this opportunity to thank Pierre and the female receptionist and the gentleman at night very much for the directions, help and understanding of what had been a very stressful time for us. A good nights sleep followed by an extensive breakfast choice and a hot shower made our stay very comfortable. Thank you all very much Ray & Lara Osborne

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Other web-users rate our hotel

  • 457 reviews 8.2/10 Location
  • 609 reviews 7.6/10 Room
  • 636 reviews 9/10 Service
  • 18 reviews 1.4/10 WiFi
  • 274 reviews 8.5/10 Breakfast
  • 203 reviews 7.4/10 Cleanliness
  • 94 reviews 4.3/10 Amenities
  • 19 reviews 2.9/10 Bar

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