Novotel Tours Centre Gare

Novotel Tours Centre Gare 4 stars

Customer review rating (ALL Rating) 4.5/5 1,131 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • In the city center, a 1-minute walk from the TGV train station

  • A 2-minute walk from the International Congress Center

  • Fully renovated

  • 2368 sq. ft. (220 m²) of meeting spaces

Hotel location

Novotel Tours Centre Gare

15 Rue Edouard Vaillant
37000 TOURS
France

Telephone +33 2 47 31 12 12

Fax +33 2 47 38 53 35

Contact email

  • By plane

    AEROPORT PARIS ORLY At 232km / 144.16 miles

  • By plane

    TOURS VAL DE LOIRE At 7.8km / 4.85 miles

  • By train

    GARE DE TOURS At 0.05km / 0.03 miles

  • By train

    GARE DE TOURS At 0.05km / 0.03 miles

GPS:47.388738, 0.69574

Companies

  • AG2R LA MONDIALE 0.1 km / 0.06 mi
  • ALLIANZ 0.4 km / 0.25 mi
  • BANQUE POPULAIRE 2.9 km / 1.8 mi
  • CREDIT AGRICOLE 2.9 km / 1.8 mi
  • FAIVELEY 2.9 km / 1.8 mi
  • SANOFI WINTRHOP 6.5 km / 4.04 mi
  • SKF 7.4 km / 4.6 mi
  • SNCF 0.2 km / 0.12 mi
  • ST MICROELECTRONICS 9.4 km / 5.84 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

RESTAURANT

Enjoy the chic, modern decor and musical ambiance while you take your time to try the traditional dishes on the menu, or discover the burgers, salads and pasta dishes on our snack menu.

Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements.

Our guest reviews

Our guest reviews for
Novotel Tours Centre Gare

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,131 reviews

TripAdvisor Rating  3.5/5  218 reviews

Nice personnel !

Customer review rating 4.0/5

Julien Business - Confirmed reviews ALL

Warm welcome and service.

Decent room, could improve service

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

It is complicated to get to the parking, too many codes, impossible to arrive without going to the reception. The room is simple, decent services, but it had a clear cigarette smell. The cause of the smell is not the hotel's fault, but it should have fixed it. The hotel must be more assertive with bad customers, because smoking in the room is a damage that the hotel should be able to recover. 200 euros is clearly not enough as a deductible.

Excellent stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Excellent location; very friendly staff; well appointed room

Pleasant stay

Customer review rating 4.0/5

Alan Couples - Confirmed reviews ALL

We enjoyed our stay. We received a free drinks voucher but the bar was shut! We also find the hot breakfast buffet inadequate - the scrambled eggs were cold and the bacon unappetising - everything else about the breakfast was good. We also could not adjust the air conditioning in our room which was too hot.

Long weekend

Customer review rating 4.0/5

Norman W. Couples - Confirmed reviews ALL

Enjoyed our stay. Very good breakfast, friendly and helpful staff

Mister W., We are glad to read that oyu have enjoyed your weekend in our hotel. It has been a pleasure to welcome you and we hope to see you again soon. Best regards, General Manager

well located

Customer review rating 3.5/5

Jens A. Business - Confirmed reviews ALL

friendly people

Mister a., We are glad to read that the staff has done its best to let you enjoy your stay as much as possible. Best regards, General Manager

Super service

Customer review rating 5.0/5

Maurice Friends - Confirmed reviews ALL

I booked and prepaid 2 years ago my stay for this meeting which had to be postponed twice because of Covid. This prepayment was accounted in full. which is superb contrary to some other hotels especially British ones.

Mister D, We are glad to read that you were able to enjoy your stay in our hotel. We also understand that those past years were difficult so we tried our best to please every guest, we are happy to see that it has work once again. Best regards, General Manager

Customer review rating 3.0/5

Markhamat K. Couples - Confirmed reviews ALL

As a golden ACCOR CLUB member was nicely upgraded to higher floor, but same room I reserved. Room was on the quiet side (607). Reception staff were polite, but oriented mostly to domestic customers. There was no present (token of appreciation) and welcome message in the room. There was only one bottle of water in the room and welcome drink voucher only for one person. When I asked a second bottle of water for my spouse the housekeeping lady answered, that it's not allowed! The bar was closed on Sunday and Monday, so when asked receptionist lady on Monday evening, got finally the drink, but her attitude was not friendly. Duty manager BAPTISTE made his best to help on my request for slippers, heating my food in microwave and advise on city tours and restaurants. But he didn't give the bathrobe because it's not included in room amenities. There were only one soap and one shampoo in the bathroom. In the end I was nicely surprised by friendly attitude of the lady in reception when checked out on Monday, 15th of February.

Customer review rating 4.5/5

David O. Couples - Confirmed reviews ALL

Friendly people

Dear DAVID O., We thank you for your feedback, we are glad that our staff was able to make your stay as comfortable as possible. We are looking forward to welcome you again. Best regards, General Manager

Was charged twice for my room

Customer review rating 0.5/5

John Couples - Confirmed reviews ALL

Was charged twice for my room, queried on check out as I thought I’d prepaid but told I hadn’t. Now home and checked my bill I have been charged twice. Need a refund

Mister C, I assure you that we have not charged you twice. The reservation was not prepaid online so you have paid at the departure. But before your arrival, we have made a deposit on your credit card. I have sent you an email to show you the proof that the deposit has been canceled at the end of your stay. Best regards, Reception

All we needed

Customer review rating 5.0/5

J B. Couples - Confirmed reviews ALL

Comfoirtable room

Dear Mister B., We very much appreciate your comments regarding your stay at the Novotel Tours Centre Gare. We are very happy to hear that our staff was able to make your stay with us as good as possible. We are looking forward to welcome you again in our hotel. Regards, General Manager

Nice hotel - recommendation

Customer review rating 5.0/5

Regina E. Business - Confirmed reviews ALL

Stay was fine. I can recommend.

Dear REGINA E., We thank you for your very good feedback. We would enjoy to be able to welcome you the next time you have to come in Tours. Best regards, General Manager

Great hotel

TripAdvisor rating 5.0/5

Mr C TripAdvisor review

Really nice hotel, close to the city centre. Room was of a good size, and en-suite was modern and spotlessly clean. Bed was large and really comfortable, and the room was really quiet. Staff were attentive and helpful. Convenient parking on site

Nice hotel in Tours

TripAdvisor rating 4.0/5

Travel_Man_59 TripAdvisor review

Stayed at the Novotel for 2 nights recently. The hotel is well managed and staff responded quickly to my messages concerning arrival. The hotel is next to the station and has a direct link to the main TGV station. Historic town centre is a 10 minute walk. Spacious well appointed rooms.

An excellent central hotel, do not let the outside appearance put you off

TripAdvisor rating 4.0/5

Richard B Couples - TripAdvisor review

Very good hotel once you get in through the door, newly decorated, modern, well equipped rooms with comfortable beds. Helpful and friendly receptionist, gave us good advice on local restaurants, Good choice buffet breakfast in a very clean and bright restaurant where you can see the trains arriving and departing. Restaurant not open on the weekend but plenty of choice within a ten minute walk. Private parking is limited, try to get the access code if you are traveling by car. The hotel is 100 metres from the main station so good for rail users. The main shopping areas, old town and cathedral are all within ten minutes walking distance and the hotel is in a good central location.

Dear Madam, Sir, Thank you so much for this lovely comment ! Hope to see you while your next time in Tours , Best Regards

Pleasantly Surprised

TripAdvisor rating 4.0/5

Karen M Families - TripAdvisor review

We chose the hotel as it was close to the station - and it really is - it's a few minutes walk away. Finding the hotel entrance was confusing and the lobby/reception area wasn't that appealing and there was an odd smell. However the room itself was spacious and clean. I was a little disappointed that they were using disposable cups for the tea and coffee as this creates more waste than re-useable ones but on the whole it was a pleasant experience.

Dear Karen, Thank you very much for your comment ! Best Regards.

Business audit

TripAdvisor rating 3.0/5

Wander59007777413 Business - TripAdvisor review

The room was good in terms of location and space: one can walk easily and arrange his stuff. However, it was not sufficiently sound isolated !. Trains noise can be heared somewhat easily though the window was closed. The breakfast, is too expensive with respect to its contents and quality!. It could be better...

Hello, Thank you for your recent comment about our Hotel. Please accept my apologies for falling short of your expectations. Your comments will be passed to the appropriate department. Best Regards.

Close to everything

TripAdvisor rating 4.0/5

woody666 Couples - TripAdvisor review

Great hotel, very close to the train station, staff very friendly & spoke good English. We will be back another day. Easy parking. No customers in Restaurant at 2100, when i was looking for a drink, the bar staff where floating around as no guests in the bar

Dear Woody666, Thank you for your nice comment. Hope to see you the next time in Tours ! Best Regards.

Worst ever stay at any hotel anywhere

TripAdvisor rating 1.0/5

schwaerter Couples - TripAdvisor review

No aircondition in the rooms at 30+ degrees temperature, restaurant not open, bar not open for amenity drink, no fitness center. Staff didn't ask about stay, presumably knowing that the hotel is miserable

Airconditioning on the 7th floor very bad! Makes you sweat!

TripAdvisor rating 3.0/5

michaelnQ7894CL Couples - TripAdvisor review

After the check in, we mentioned that the aircondition was off. I turned it on. After 1 hour no tempreture change. I talked to the female receptionist about the aircon. problem. She informed me that the mechanic/technition is already home and the hotel is fully booked, no other room avaliable. I checked the accor website and booking.com. There were still rooms to book. During our 24h stay nothing hss changed concerning the temperature in the room. The cooling system is to old for the 7thfloor. We slept wirh open windows and very noisy street!!! Though we were totally exhaused for our travel to Larochelle. No good experience with Novotel Tours!!

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