Mercure Shanghai Hongqiao Airport 4 stars

Customer review rating 4.2/5 1,097 reviews

Mercure Shanghai Hongqiao Airport
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+ 14 Services
Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Shanghai Hongqiao Airport

No 398 Kong Gang 1st Road
200335
shanghai
china

Tel: +862162682266

Fax: (+86)21/62680277

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS 807 BUS 806 BUS 941 : 

  • METRO L10 :  EXIT1

  • By plane

    HONGQIAOAIRPORT At 1km / 0 miles

  • By train

    HONGQIAO At 7.5km / 4.66 miles

GPS :31.193008, 121.348201

Companies

  • CAAC 3.0 km / 1.86 mi
  • CHAILEASE FINANCE 3.4 km / 2.11 mi
  • CHINA EASTEN 3.0 km / 1.86 mi
  • EAST CHINA NETWORK 0.8 km / 0.5 mi
  • FOSUN 22.0 km / 13.67 mi
  • HONGQIAO AIRPORT 0.5 km / 0.31 mi
  • ROCHE 4.0 km / 2.49 mi
  • SHENHUA HOLDINGS 22.0 km / 13.67 mi
  • SYNICA 5.0 km / 3.11 mi
  • TEREX 4.0 km / 2.49 mi
Companies

Your meetings and events

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Podium

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Standard Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Airport view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Deluxe Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Airport view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Privilege Room with King bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Airport view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

For lunch and dinner we prepare set menus for different customers. Chinese and Western guests do have several options to facilitate themselves and do not need to wait a long time, especially business guests of the surrounding area who come dine over.

BAR

Non contractual photo

The Restaurant Bar will always offer guests coffee and tea until 10PM, in addition to some imported French red and white wines and classic cocktails. Guests can sit at the lobby bar to enjoy their relaxing time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Shanghai Hongqiao Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,097 reviews

tripadvisor

TripAdvisor Rating 3.5/5

106 reviews

Mercure Hongqiao airport

TripAdvisor rating 3.5/5

widiadvito Family - 05/01/2020 TripAdvisor review

The hotel is similar with another mercure hotel as accor member, the plus is you just cross the 10 meter road to reach the Metro Station (Terminal 1 Hongqiao airport). the minus is the hotel don't have room service, but they serve restaurant for breakfast, there is a restaurant near hotel serving chinese cuisine and also a mini market beside the hotel. over all, we satisfied staying there, as we stay only for trip to Hangzhou by high speed train, because the train station is next to the T2 domestic airport, and the hotel have a free shuttle bus to train station and terminal 2 airport

COVENIENCE TO AIRPORT FROM TERMINAL 1

Customer review rating 4.2/5

Jojoshua Business - 10/12/2019 Confirmed reviews ALL

JUST 5MIN WALK FROM TERMINAL 1 HONGQIAO AIRPORT BUT SHOLD BE MENTION HOW TO GO TO HOTEL FROM AIRPORT. NEED THRU ACCROSS PARKING SPACE OR DIRECTION TO MRT 10TH LINE. ROOM IS GOOD BUT AROUND HOTEL ONLY ONE SMALL LOCAL SHOP AND RESTAURANTE. SHOULD BE GO TO TERMINAL FOR SNACKS

Great short stay.

Customer review rating 4.2/5

Anonymous Business - 09/12/2019 Confirmed reviews ALL

Great location.

Not to recommend at all

TripAdvisor rating 3.5/5

DanielS22116 Business - 08/12/2019 TripAdvisor review

Check in Duration and Process too Long and unprofessional, language issues, the staff Needs to even use a Translation device. No dinner at the hotel Restaurant, just breakfast, room dirty, only bed comfort was ok, TV only 1 channel in English, theres just a Little shop next door to buy something or a Chinese Restaurant too. Even a IBIS hotel is much better than this one, will not recommend at all and for sure never book this again.

Satisfied with overall hospitality and support

Customer review rating 4.2/5

Vijay K. S. Business - 26/11/2019 Confirmed reviews ALL

All staff was friendly and co-operative. Room Was clean and tidy. Comfortable stay

Close to airport and Metro

Customer review rating 4.2/5

Artur Friends - 24/11/2019 Confirmed reviews ALL

Everything was fine except noise from the window.

Excellent

Customer review rating 4.2/5

Jessi Business - 22/11/2019 Confirmed reviews ALL

We can reach the hotel easily. The staffs are super. They're helpful and

good service, location

Customer review rating 4.2/5

Rocky Business - 08/11/2019 Confirmed reviews ALL

Just in front of Hongquiao airport terminal 1, it is very convenient location for who use the airport. But not many option for dinning. Beside the hotel or Terminal 1 (few choices only). The room was compact, but clean, new and good enough.

Dear terai h., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ms

Customer review rating 4.2/5

Yasmine T. Business - 07/11/2019 Confirmed reviews ALL

The staff is friendly and helpful. Only drawback is the language barrier.

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice stay between flights

Customer review rating 4.2/5

Kapitolina Solo - 29/10/2019 Confirmed reviews ALL

everything was ok, the hotel is really close to the airport

Good staying

Customer review rating 4.2/5

Zhao Y. Business - 28/10/2019 Confirmed reviews ALL

I felt very sweet when I got the hotel in the midnight.The receptionist gave me considerate service.There are great facility and drinks in the room...

A nice stay

Customer review rating 4.2/5

Anonymous Business - 20/10/2019 Confirmed reviews ALL

A good location very near Hongqiao airport A nice service at the front desk However, the bigger shower head was not fixed (very loose) so it was very dangerous.

Dear yasuo t., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Preferead hotel to stay

Customer review rating 4.2/5

Djonny Business - 19/10/2019 Confirmed reviews ALL

We are on busses trip, and chose this hotel die the closeness to airport, and other type of transport, help us easy to travel.

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

reasonable prices and not bad facilities considering the prices

Customer review rating 4.2/5

Chulho K. Business - 04/10/2019 Confirmed reviews ALL

Staying at this hotel is suitable for going back to korea or for going to north areas like Nantong , Jiangyin etc. And sometime we can get much discount prices

Dear K. c., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Hongqiao Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Full attentionn to the customer

Customer review rating 4.2/5

Cinzia Business - 01/10/2019 Confirmed reviews ALL

The hotel is sparkling clean, with a warm welcoming atmosphere. The good smell at the entrance, hot tea and lemon water at free service for customers let me feel welcomed and at home. I was able to leave my luggage during my 24 hour trip to Shaoxing and also leave an other luggage for the hours between my return to Shanghai and my departure to Europe. They also assisted me with an issue on my flight, always with a smile and showing real concern on my problems. The staff at the reception was really extremely helpful!

Dear gremno g., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

PTC Asia director

Customer review rating 4.2/5

James Business - 26/09/2019 Confirmed reviews ALL

Ok , Hotel was fine .

Dear mackie j., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It is situated at a convenient location near the airport and metro rail.

Customer review rating 4.2/5

Anonymous Solo - 21/09/2019 Confirmed reviews ALL

It was comfortable and conveniently located by the airport and metro rail. I chose the said hotel for that reason since what I need was to rest.

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not worth for money

Customer review rating 4.2/5

Gourav G. Business - 10/09/2019 Confirmed reviews ALL

It was so hot when i checked in and Air conditioner was not working properly in my entire 3 night stay ! Wifi just don’t work at all . There was no one to handle my luggage i took my luggage myself from Reception to room and room to reception !! Very poor service from this kind of chain hotels . Staff did not understand even basic english that became so tough for me to interact with them . Only person who helped me in hotel was MARISOL SALDANA . She helped me in each and everything . She was so co-operative and humble . She also helped me in exploring shanghai and interacting with hotel staff . I have never met someone like her in any hotel who take personal interest in helping their g. . Thanks to MARISOL SALDANA For each and everything and making my trip peaceful.

Dear gourav g., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Hongqiao Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

President

Customer review rating 4.2/5

X. W. Business - 23/08/2019 Confirmed reviews ALL

Comfortable!

Dear W. x., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Joanna Yang, General Manager

Guest services staff are great

Customer review rating 4.2/5

J S. Business - 07/08/2019 Confirmed reviews ALL

The staff are knowledgeable and very friendly/receptive. Thanks for a great stay!

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Joanna Yang, General Manager
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