Mercure Mandalay Hill Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 59 reviews

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Mercure Mandalay Hill Resort
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+ 20 Services

Hotel extras

  • 51 % Discount for Spa

  • Short distance to tourist attractions & 18-hole Golf Course

  • Private outdoor Car & Coach parking spaces

  • Hi - Speed Wi-Fi internet

  • Executive Lounge Access (For some room types)

Hotel location

Mercure Mandalay Hill Resort

9 Kwin 416 B 10th Street
At The Foot Of Mandalay
Aungmyaythazan Township
100101 mandalay
myanmar

Tel: +9524035638

Fax: (+95)2/4035639

Check-in from 14h00

Check out up to 12h00

  • By plane

    MANDALAY AIRPORT At 36km / 22 miles - Shuttle paying

  • By boat

    MANDALAY JETTY At 3km / 1 miles

  • By train

    MANDALAY CENTRAL At 5km / 3 miles

GPS:22.0067314, 96.102218

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Your meetings and events

The 209 m² Grand Ballroom can host up to 200 guests with 3 breakout rooms and modern audiovisual equipment available on demand.The 146 m² conference centre can host up to 160 guests with modern audiovisual equipment available on demand.

Room descriptions and layouts

6 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Mandalay Hill Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

59 reviews

TripAdvisor Rating 4.0/5

1,784 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 2.5/5

Zeyar Business - 29/03/2020 Confirmed reviews ALL

room presentation is good but treated breakfast is bad.most guest who want to eat varities of breskfast in the morning.

Dear Ko Zeyar, Mingalarbar, warmest greetings from Mandalay, We thank you very much for sharing your experience regarding your stay with us. We are sorry to hear that our service did not meet your expectation especially your breakfast experience at our hotel. We do apologize for your inconvenience happening during your stay. We appreciate your valuable feedback as it helps us identify the areas which we can improve the guest experience. Thank you once again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We look forward to welcome you back for your next stay with us! Sincerely, Yin Wai Wai Lwin Guest Experience Manager

A very enjoyable stay

Customer review rating 4.0/5

Stephen J. A. Business - 19/03/2020 Confirmed reviews ALL

Your bar staff ( in particular Niyet i think his name was) were excellent, and the breakfast staff (in particular May i believe) were also very attentive.

Dear Mr. Stephen A., Mingalarbar, Greetings from Mandalay, Firstly, we would like to say thank you very much for being an Accor member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us! Sincerely, Yin Wai Wai Lwin Guest Experience Manager

Coloial Decadence

TripAdvisor rating 5.0/5

haymacVancouver 16/02/2020 TripAdvisor review

Superior service, accommodation, the attention to detail was fantastic, the restaurant selection within the hotel was outstanding. The food was great. We would definitely stay at this property again. Highly recommended

Dear Guest, Greetings from Mandalay. We are very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience with us and other travelers, we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort again in the future. Sincerely, Chotsittisak Chitsanupongthorn Rooms Division Manager
Customer review rating 4.5/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

Good room location and nice view

Dear Khun Poramet, Mingalarpar from Mandalay, Firstly, we thank you very much for your loyalty being an Accor member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us! Sincerely, Yin Wai Wai Lwin Guest Experience Manager

Great service, lovely room.

Customer review rating 5.0/5

Julie Couples - 26/01/2020 Confirmed reviews ALL

Our suite was large with lots of nice touches. The view was great and the guest lounge was well stocked. The Chinese restaurant was good however the main restaurant was charging $50US per head for the buffet which we felt was too expensive. The staff were excellent. I would stay here again.

Dear Mrs. Julie W., Mingalapar from Mandalay, Firstly, we thank you very much for your loyalty being an Accor member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back for your next stay with us! Sincerely, Yin Wai Wai Lwin Guest Experience Manager

Nice for my time there.

Customer review rating 4.0/5

Htay H. S. L. Friends - 22/01/2020 Confirmed reviews ALL

In 421 double room ,my friend and I have stayed for 5days. I would like to suggest you to place separately two beds as well as two cupboards. If you place two together ,it means for one and the rest one is not OK . During this time I can't use one cupboard because two are really close and I don't want to mess my things to my friend's. All are OK.

Dear Mrs. Htay Htay S., Mingalarpar from Mandalay, Firstly, we thank you very much for your loyalty being an Accor Member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive feedback for your stayed and we value for your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us! Sincerely, Yin Wai Wai Lwin Guest Experience Manager

It's my home in Mandalay

TripAdvisor rating 5.0/5

WDKhin Business - 22/01/2020 TripAdvisor review

Cannot say enough good things about this place. Majority of the team there have been working there as long as I have been going like over 10 years and each stay never fails me! Everyone always makes you feel special.

Dear Guest, Mingalabar from Mandalay. Thank you for the detailed and positive feedback. We are delighted that you have given us the chance to show our hospitality and the high quality of service. It is wonderful to read how much you enjoyed your stay. It is our highest goal to provide our guests magnifique and memorable moments! We hope to welcome you back again soon. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

Satisfied

Customer review rating 3.5/5

Win A. Business - 20/01/2020 Confirmed reviews ALL

Well-arranged in every process. The swimming pool is too much chlorine and I have eye problem and teardrop the whole night after swimming

Dear Mr. Win A., Mingalarpar from Mandalay, Firstly, we thank you very much for your loyalty being an Accor Member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive feedback for your stayed with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us! Sincerely, Yin Wai Wai Lwin Guest Experience Manager

hotel environment

Customer review rating 3.5/5

Anonymous Business - 19/01/2020 Confirmed reviews ALL

always warmly for us

Dear Mr. Khun Chit O., Mingalarpar from Mandalay, Firstly, we thank you very much for your loyalty being an Accor Member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us. Sincerely, Yin Wai Wai Lwin Guest Experience Manager

Good

Customer review rating 3.5/5

Myat S. Couples - 18/01/2020 Confirmed reviews ALL

Good stay

Dear Mrs. Myat Nilar S., Minglarpar from Mandalay, Firstly, we thank you very much for your loyalty being an Accor member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us! Sincerely, Yin Wai Wai Lwin Guest Experience Manager

Mercure mandalay hill resort is the best hotel

TripAdvisor rating 5.0/5

mohithvvek Family - 17/01/2020 TripAdvisor review

The service is very prompt. The staff are very friendly. The rooms and beds are big and are clean. The swimming pool is also good. The view from my room is of mandalay hill which is very good during night time. I would recommend this hotel

Dear Guest, Mingalabar from Mandalay. Thank you for the detailed and positive feedback. We are delighted that you have given us the chance to show our hospitality and the nature friendly service. It is wonderful to read how much your enjoyable stay with us. At Mercure Mandalay Hill Resort, we do take pride to provide the quality service to our guests as the best way we can. It is our highest goal to provide our guests magnifique and memorable moments! Thank you once again for being our guest. We hope to welcome you back again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

good service , everyone is very nice and friendly

Customer review rating 4.0/5

Apichart N. Business - 15/01/2020 Confirmed reviews ALL

Beautiful view of Mandalay hill , good decoration and cozy design, good band at bar.

Dear Khun Apichart, Mingalarpar from Mandalay, Firstly, we thank you very much for your loyalty being an Accor member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us! Sincerely, Yin Wai Wai Lwin Guest Experience Manager

Very pleasent

Customer review rating 5.0/5

Davide Families - 14/01/2020 Confirmed reviews ALL

Amazing experience we felt cudlled

Dear Mr. Davide R., Mingalarbar from Mandalay, Firstly, we thank you very much for your loyalty being an Accor member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us! Sincerely, Yin Wai Wai Lwin Guest Experience Manager

interesting and unique

Customer review rating 3.5/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

ok. very different from other hotels l stayed at.

Dear Mr. Chang Hui C., Mingalarpar from Mandalay, Firstly, we thank you very much for your loyalty being an Accor member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us! Sincerely, Yin Wai Wai Lwin Guest Experience Manager
Customer review rating 4.5/5

Juliette Families - 11/01/2020 Confirmed reviews ALL

Location was fabulous and the staff were friendly and helpful

Dear Mrs. Juliette H., Mingalarpar from Mandalay, We thank you very much for your loyalty being an Accor member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us! Sincerely, Yin Wai Wai Lwin Guest Experience Manager

A nice option for Mandalay

Customer review rating 3.5/5

A.figueiredo Friends - 10/01/2020 Confirmed reviews ALL

Our 5-night stay at the Mercure Mandalay Hill contributed to the great experience we had in Mandalay. We can only praise the staff for the kindness and attentiveness during our stay. Although some refreshing of the rooms is to recommend in order to improve the guest experience, the facilities are fine in overall terms. We stayed at a corner view room which allowed access to the lounge. I am glad that we booked that type of room, ample and with great views, but I would expect a more updated room (especially the bathroom, a bit outdated). The only downside if you stay on the pool side is the noise, windows are not sound proof and we heard all night the loudspeakers from the neighboring temples and barking dogs. The swimming pool and gym facilities are awesome. So is the breakfast, plenty of options of all sorts - the only irritating aspect being the music, I would much prefer having local music instead of Baroque music every single day in an absolute lack of syntony with the Myanmar culture. It’s certainly a matter of taste, but some consideration for the local music would be nice. Same comment apply to the lounge where we had to endure Frank Sinatra every time...a real pain. But the staff made all the difference, our special thank you to everyone for making this a memorable stay.

Dear Mr. Alexandre Sergio V., Mingalarpar from Mandalay, Firsty, we thank you very much for your loyalty being an Accor member. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel. Sincerely, Yin Wai Wai Lwin Guest Experience Manager
Customer review rating 3.0/5

Anonymous Business - 07/01/2020 Confirmed reviews ALL

The staff is very friendly, but the hotel needs a renovation urgently - several facilities in the room were not functioning correctly.

Dear Mr. Fagel E., Mingalarpar from Mandalay, We thank you very much for your loyalty being an Accor member. Thank you for taking the time to tell us about your experience at the Mercure Mandalay Hill Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We look forward to welcome you back to our resort for your next stay with us. Sincerely, Yin Wai Wai Lwin Guest Experience Manager

Wonderful nights

Customer review rating 4.5/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

My family including senior people loves the stay. Nice services and awesome breakfast.

Dear Khun N., Mingalarpar from Mandalay, We thank you very much for your loyalty being an Accor member. We very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort for your next stay with us. Sincerely, Yin Wai Wai Lwin Guest Experience Manager

Nice Stay but lacks Accor Standards

TripAdvisor rating 3.0/5

Avra1969 Family - 05/01/2020 TripAdvisor review

The hotels has seen better days. Rooms are outdated. Our room was smelly and very gold. I didn't like that there was a smokers place in our floor. The whole floor smelled like ashtray. Personnel did their best. They are extremely polite and nice but hotel was lacking Accors standards by far

Dear Guest, Mingalabar from Mandalay, Thank you very much for your candid review of your recent stay at our hotel. We are delighted that you have given us the chance to show our hospitality and the service. Meanwhile, we sincerely regret if any facilities and the service provided did not meet your fully expectations. Thank you for your comments about hotel that a bit to be modernize, Improvement on this matter will be part of our future renovation plan. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Thank you once again for your choosing our hotel for your stay in Mandalay at this time. We hope to welcome you back again in the future. Kind regards, Chotsittisak Chitsanupongthorn Rooms Division Manager

Great location

Customer review rating 3.0/5

The C. Solo - 31/12/2019 Confirmed reviews ALL

Great location within the city, friendly helpful staff. But the food was average, and overall the hotel was expensive.

Dear Mr. Stephen D., Mingalarpar from Mandalay, Thank you very much for your loyalty being an Accor member. Thank you for taking the time to tell us about your experience at the Mercure Mandalay Hill Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yin Wai Wai Lwin Guest Experience Manager

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