Hotel - ibis Melbourne Swanston Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Melbourne Swanston Street Hotel

4.0/5 1,069 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Complimentary wi-fi
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Check in to your room early! (Paying)
    • Enjoy the comfort of your room for longer! (Paying)
  • Laundry
    • Laundromat
    • Ironing room

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AUST RED CROSS0.3 km / 0.19 mi

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Complimentary wi-fi
    • Opening windows
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 ALL Rating 4,193 reviews

Our guest reviews for
ibis Melbourne Swanston Street

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,069 reviews
Jane Couples - 13/02/2020 Confirmed reviews ALL
« GOOD ALL ROUNDER »

From booking & online check in to the reception staff and then to our room..... all were of high standard. Then buffet breakfast the following morning and check out all were of a high standard. Rooms were clean and adequate for our overnight stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANE D., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Gabriella Couples - 11/02/2020 Confirmed reviews ALL
« Better than expected »

The hotel was very clean and central so it was perfect for our stay. Staff were friendly and helpful. I think for the price that some breakfast should be included, I was a bit surprised that it was not. WiFi was very fast and reliable and everything else during our stay ran smoothly and efficiently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GABRIELLA F., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Sara S. Business - 10/02/2020 Confirmed reviews ALL
« A bit Disappointing »

The bed was nice, but I was a bit shocked to see that I did not have any wardrobe/cupboard to hang my clothes, or a phone to contact reception. Additionally, there was a stain on my sheets after housekeeping had tidied my room, and when I asked for fresh sheets, I was handed them and told to make up the bed myself? Have not experienced this in any of my travels before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SARA S., Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leigh Deguara Front Office Manager

Anonymous Business - 09/02/2020 Confirmed reviews ALL
« Terrible space »

The room was really small and not clean. The quality of the breakfast was really low. We ate there only once even though breakfast was included in the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIKOLAOS K., Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leigh Deguara Front Office Manager

Anonymous Couples - 06/02/2020 Confirmed reviews ALL
« A little tight in the living area - great bathroom! »

Fantastic helpful counter staff, nice laundry facilities, good breakfast though it could use a little more variety, and convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARILYN T., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Family Families - 05/02/2020 Confirmed reviews ALL
« Top located »

Clean room, minimalistic, good shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LISA M., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Sarah Families - 05/02/2020 Confirmed reviews ALL
« Good stay, rooms were clean »

Bed in room 247 was quite soft and uncomfortable. May need replacing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SARAH C., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Paul Friends - 04/02/2020 Confirmed reviews ALL
« Good position just north of the CBD on Swantson St »

Neat, clean (but small) room. Great shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear DELIAN M., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Marcel Solo - 03/02/2020 Confirmed reviews ALL
« Good Expreience »

Stayed for 3 nights. Tried to check in at 11-ish AM but the receptionist said that I had to pay $20 for it. Disappointed. I thought it would be better if the hotel would allow the customers to check in earlier if there’re available rooms as a complimentary. Decided to ask the receptionist to keep my luggage first as I had to go somewhere. Checked in around 5PM easily and when I got into the allocated room, it wasn’t perfectly cleaned. Dusty. Small rubbish on the floor. Used toilet paper inside the loo. Too tired to ask for a replacement so I let it go. The next 3 days were okay. Nothing special. Overall, location-wise, it was great. 5 mins walking distance to tram stop. Close to Carlton area where all the good foods are. But nothing special from the hotel itself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARCEL A., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Sjoerd V. H. H. Couples - 02/02/2020 Confirmed reviews ALL
« Perfect »

nice and easy room

Our hotel has responded to the review
Our hotel has responded to the review

Dear SJOERD VAN HET H., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Da B. Business - 02/02/2020 Confirmed reviews ALL
« Good stay »

Close location to the conference that we attended. Modern rooms. Amazing cleaning staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL B., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Alicia Friends - 02/02/2020 Confirmed reviews ALL
« Well located »

Good location. Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear HOOI LING S., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Anonymous Solo - 01/02/2020 Confirmed reviews ALL

Good location but lacked eating places

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl C., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Jan E. Couples - 01/02/2020 Confirmed reviews ALL
« Well located »

The experience was satisfactory. I have stayed at the Ibis in Little Lonsdale Street and the room was bigger. So the room was a bit too small for a Queen bed. No room on the window side to get into bed and being older we needed that. Tea and sugar were not replaced had to continually ask for more. No room for 2 cases if a couple is staying together which we were. I do floor exercises and stretches each day. It was very hard as there was no carpet. But the bed was very comfortable. Great shower, good facilities with hairdryer etc. Staff were very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN E., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Aaron Business - 31/01/2020 Confirmed reviews ALL
« Wonderful staff, poor rooms. »

Can't fault the staff. They were friendly, professional and just great! The rooms were pretty poor though. Small for the price, pillows flat, bed uncomfortable, much better rooms for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AARON L., Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leigh Deguara Front Office Manager

Liz Business - 31/01/2020 Confirmed reviews ALL
« Fine »

The stay was adequate, the air conditioning in the room was quite loud which made sleeping a bit difficult. When I checked out the lady behind the desk didnt even make eye contact to acknowledge me When I checked in I ticked the box to say I did want want to be sent follow up emails and am now responding to a third email about the survey which is frustrating and has put me off staying at an ibis again despite the stay itself having been fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIZABETHMS R., Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leigh Deguara Front Office Manager

Ian Couples - 30/01/2020 Confirmed reviews ALL
« Very helpful staff .Great value for money . »

We were pleasantly surprised by the hotel .The price was half what we had paid in another Accor property in Melbourne . .When we arrived a problem with our room was efficiently sorted out by the guy at reception .Handy to tram .Very good pizza cafe nearby .

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN F., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Paul Business - 30/01/2020 Confirmed reviews ALL
« Great when I moved away from a room facing Swanston Street »

First 2 nights I 'put up' with the very loud tram noise on Swanston Street. With the room window open the noise seemed to be continuous. When I moved to an interior facing room the noise was almost nil.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN PAUL B., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

30/01/2020 TripAdvisor review
« Great budget hotel in good location »

This former Tune hotel is being kept in good shape. Very clean and the beds are very comfortable. The ac is quite and efficient. The breakfast is not run by the hotel and it shows. I think the management is aware of the problem so I hope improvement is near.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review, I was very pleased to read that you're stay was enjoyable. Great to see you keep returning since the Tune days. We look forward to seeing you next time.

Fran Friends - 28/01/2020 Confirmed reviews ALL
« Good location great shower »

The room was compact but everything u needed. Loved the shower and bed. Reception were prompt and helpful. With tram just 1 minute walk and 3 stops to city to a 3 minute walk to great restaurants on Lygon Street. A fantastic location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANCEEN G., Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Mack Front Office Manager

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