Hotel extras
Walking Distance to Dubai Healthcare City Metro Station
Dubai Assured and ALL SAFE certified hotel
The only four star and mid-scale hotel in Dubai Healthcare City area
Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.
The only Novotel with an outdoor Jacuzzi
Hotel location
Novotel Bur Dubai
Dubai Healthcare City
Umm Hurair 2
385290 dubai
united arab emirates
Check-in from 15h00
Check out up to 12h00
Hotel services
HangOut Cafe Non contractual photo
The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.
GOURMET BAR Non contractual photo
The Gourmet Bar by Novotel located on the ground floor is both a relaxing lounge and a laid back restaurant. It is open 24 hours a day and is the perfect spot for informal meetings and casual get-togethers.
HangOut by the Pool Non contractual photo
The HangOut by the Pool features beautiful views over the Dubai Skyline including friendly service and is the perfect place to relax and socialise during the day or after work.
2 breakfasts Non contractual photo
Check-in from - Check out up to
In summary
- Swimming pool
- Car park
- Restaurant
- Wheelchair accessible hotel
- Well-being
- Air conditioning
- Wi-Fi
- Breakfast
- Bar
- Meeting rooms
Your meetings and events
Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.
Room descriptions and layouts
meeting room
attendees
|
Room name |
Surface area |
Height |
Theatre style |
U-shaped Room |
Board-room |
Classroom style |
Banquet |
|---|---|---|---|---|---|---|---|
|
Mas |
|
|
Configuration is not available for this hotel | Configuration is not available for this hotel |
20 participants |
Configuration is not available for this hotel | Configuration is not available for this hotel |
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Unsure of the capacity needed for your event?
-
This hotel is not suitable for your event?
Look for another hotel -
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Our accommodation(s)
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Enjoy the extra privileges and peace of mind that come with our Executive room. Stunning views from the 11th floor onto Downtown Dubai or Dubai Creek.
Superior Double with 1 double bed and 1 sofa bed.
- Max. number of persons: 3
- Area: From 26 m² / 280 sq ft
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Business Desk
- Bathrobe
Superior Twin Room.
- Max. number of persons: 2
- Area: From 26 m² / 280 sq ft
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Business Desk
- Bathrobe
Deluxe Double with 1 sofa bed a private balcony.
- Max. number of persons: 4
- Area: From 30 m² / 323 sq ft
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Business Desk
- Bathrobe
Deluxe Twin Room with private balcony.
- Max. number of persons: 2
- Area: From 30 m² / 323 sq ft
- Business Desk
Executive Room with 1 double bed and 1 sofa bed
- Max. number of persons: 4
- Area: From 30 m² / 323 sq ft
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Business Desk
- Bathrobe
Deluxe Suite with 1 double bed and 1 large sofa bed
- Max. number of persons: 4
- Area: From 56 m² / 603 sq ft
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Business Desk
- Bathrobe
Executive Suite with 1 double bed, 1 sofa bed, private Jacuzzi and private Terrace.
- Max. number of persons: 4
- Area: From 64 m² / 689 sq ft
- High speed internet
- Free in Room Mineral Water
- Coffee/tea making facilities
- Business Desk
- Bathrobe
TripAdvisor Rating
329 reviews
Bad Service and Bad Communication at all
TripAdvisor rating 1.0/5
pjaireth Business - 26/10/2021 TripAdvisor review
The overall service was very bad - reception say that they will inform something but then there is no communication at all. Along with that cleaning was not done in the room for 2 day and they used to come at 8PM for cleaning which is unacceptable. Also, If any question is asked there is no reply or something that is not clear.
Well located
Ali R. Couples - 23/10/2021 Confirmed reviews ALL
Bed sheets and pillow case not properly washed nor towels
Poor customer service - terrible long stay experience.
Fathima W. Business - 22/10/2021 Confirmed reviews ALL
I had recently moved to Dubai and was put into the Novotel with my husband and son by my company. The hotel is not a hotel at all, more like a prison. 1. On the website, it clearly states that long stay guests are able to have their rooms cleaned daily as a COMPLEMENTARY service. The hotel staff refused and claimed that the policy is now twice a week as they are short staffed. I emailed the head of reservations and was visited by the manager, who despite the visit clearly did nothing. I was then informed by my company that they had got a call from Novotel claiming that if I continued to complain, the hotel will kick out my family as well as all the other staff booked by the hotel. This was absolutely disgusting. What’s worse is the other staff from my company had heard no such thing and were getting their rooms cleaned daily. We were asked to assign 2 days a week that we wanted our room cleaned in advance - which is difficult. Long staff guests should be treated even better than other staff as we are not only paying for a day or two but whole months at a time - which is certainly not cheap. 2. To get anything brought to your room was an absolute feat. Water, towels and toilet roll were like gold. For 3 people we often only got 2 bottles of water (twice a week!! when the room was cleaned) and 2 towels despite staying for 2 months. To get anything took more than 3 hours - so if you were desperate for a shower I would have to wait for 3 hours. 3. I can count the amount of times my room was vacuumed. I bought my own vacuum cleaner as we could not put up with the mess. 4. Long stay staff were given 7 complementary dry cleaned items a week, promised to be returned within 24 hours. It ALWAYS took 3 days. Once my husband was left with no clothes to wear to work and they had failed to return his laundry. 5. We were harassed for payment at the end of the first month, despite them dealing with my company and not me. The staff downstairs acted as though we owed them money. 6. My mum had come to visit and stayed in the same hotel, when we had gone to visit her in her room we were told we should leave as security don’t know that we have our own rooms (2 months into our stay) and we should apply for a visitors pass. Overall, the hotel really let down the company. I have stayed in Novotel in other countries and have never been made to feel the way I did at this hotel. It was not a free trip - I was paying for it from my salary every month. The staff are rude and sound lifeless on the food. The food at the hotel is overpriced and tasteless. The carpets throughout the hotel are disgusting and it does not look like a new hotel at all. I was so glad to see the back of this place and unfortunately the chain has lost a customer for life.
Just found the place is a hidden gem for its location
K. C. Business - 21/10/2021 Confirmed reviews ALL
Overall it was satisfactory but was expecting more space (room size) when upgraded to the Executive Room.
Not as expected
Mohammad E. Business - 20/10/2021 Confirmed reviews ALL
My assumption about Novotel hospitality was something good before staying in Novotel Bur Dubai. I appreciate that the front desk allowed me to check in early, this is the only good thing happened during my stay. Front desk is too busy they can not pick up our call when we need. We called them 3-4 times and it happened multiple time they don't respond. Carpet was too dirty. I was staying there for 30 days and every day I need to call house keeping to get towel changed or provide water bottles. why do I need to call house keeping daily for water and towel. I requested for room service to have my breakfast in my room, front desk convinced me to come down for breakfast then I skipped my breakfast. My room Telephone was faulty and was not replaced even after my complaint.
Our most recent 20 reviews
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