Hotel - Novotel Bur Dubai
Novotel Hotel Novotel Hotel

Novotel Bur Dubai Hotel

4.5/5 133 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

HEALTH CARE CITY0 km / 0 mi SIEMENS0.1 km / 0.06 mi
JOHNSON AND JOHNSON0.2 km / 0.12 mi

Congress centre

HEALTHCARE CITY0.1 km / 0.06 mi WORLD TRADE CENTRE3 km / 1.86 mi

Exhibition and convention centre

WORLD TRADE CENTRE3 km / 1.86 mi

Exhibition centre

WORLD TRADE CENTRE3 km / 1.86 mi

Your meetings and events

Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

Novotel Bur Dubai Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAS 0 m2 0 m 0 0 20 0 0
    • Flipchart
    • Soundproof
    • Videoconferencing
    • Audio and video equipment
    • Day light
    • WIFI access
    • Overhead projector
    • High speed transmission line
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.Enjoy the extra privileges and peace of mind that come with our Executive room. Stunning views from the 11th floor onto Downtown Dubai or Dubai Creek.

  • 219 rooms
  • 183 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 205 family rooms
  • 64 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.7/5 ALL Rating 44 reviews

Our guest reviews for
Novotel Bur Dubai

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 133 reviews
Brenda B. Families - 11/02/2020 Confirmed reviews ALL
« Well located, Friendly staff »

Staff is very friendly. Everything was great from the start Especially with the arrangement by staff for inter leading rooms ( we are a family of 5 - kids aged 18,13 and 11) Dinner and Breakfast was also great We will definitely recommend your hotel and hope to visit it soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda B., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

Business - 04/02/2020 TripAdvisor review
« nice location »

the location was suitable for me as i was attending a training in health city , room is good , sofa bed is not comfortable ,, check in and out is fast , breakfast limited and need to have more variety , in general i like it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time and sharing with us your stay experience at Novotel Bur Dubai – Healthcare City. We are happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. Our breakfast menu is with different varieties and we are sorry that it was not up to your expectation. However we have shared this feedback with our team to improve the breakfast experience. We always strive to continuously improve the quality of our services and thank you for taking time to share your opinions. We all look forward to welcoming you back in Novotel Bur Dubai – Healthcare City. Sincerely, Bruno Fischer, General Manager

Henry G. Business - 02/02/2020 Confirmed reviews ALL
« Good stay and well located »

The staff made all the difference. They were helpful, courteous and very obliging.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry , We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. looking forward hearing from you soon. Sincerely, Bruno Fischer General Manager

Sara K. Business - 23/01/2020 Confirmed reviews ALL
« Good stay »

Short but amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara Al k., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

Suraj B. Y. Couples - 18/01/2020 Confirmed reviews ALL
« Good. »

Very friendly and helpful staff. You would however need to improve on your housekeeping...very lazy and unserious lot!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suraj Y., Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Fischer General Manager

Chibuzor M. Families - 15/01/2020 Confirmed reviews ALL

It was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. and thank you for your loyalty to chose use for your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Morshed Front Office Manager

Chinenye V. Families - 10/01/2020 Confirmed reviews ALL

The hospitality by all staffs was top notch. I felt at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ibeanu V., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

Vinayak K. Families - 08/01/2020 Confirmed reviews ALL
« Descent »

The experience was good. However we were charged full room rate for checking in early. It would have been good if a consideration was given on the time of check in and was billed according

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keshavdas V., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. we strive to continuously improve the quality of our services. we do apologies for any inconvenience caused , however please note that your arrival time was very early by 05:30 A.M , while the normal Check in is 14:00 P.M afternoon, also we are very flexible for early check in if it will be within the range of the arrival time. Thank you again for sharing your experience, and we hope your next visit will be pleasant as the previous one. Sincerely, Ahmed Morshed Front Office Manager

Adnan Couples - 07/01/2020 Confirmed reviews ALL
« Very please t. »

Satisfying and all staff were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adnan , We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we hope to see you soon again . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

nvk03031974 Family - 06/01/2020 TripAdvisor review
« GOOD »

Good neat and clean hotel with small gym and roof terrace swimming pool. The reception staffs are very friendly. On other hand food is costly and taxi availablity near hotel is bit difficult due to its remote location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for taking time and sharing with us your stay experience. We are very happy that you find our hotel and services up to your satisfaction and liked the cleanliness of the hotel and the personalized guest experience delivered by our colleagues. We look forward to your next visit and we hope this time you enjoy not only the hotel but the places to visit as well. The hotel's location is the most ideal for tourists travelling to Dubai for having the most convenient access to the public transport. Our concierge team will be more than happy to assist you find your way around the Healthcare City. We look forward to see you again. Sincerely, Bruno Fischer General Manager

Solo travel - 06/01/2020 TripAdvisor review
« Great hotel. »

Definitely recommend this hotel to everyone who wants quiet, clean, nice room with a wonderful view (my room was on the 9th floor). Very good location, close to the metro station and the mall. I would like to thank the staff. Everyone was very kind and helpful (especially James and Adnan). I hope i will have an opportunity to stay in this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Elena, Thank you very much for taking time and sharing with us your stay experience. We are very happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. Thank you for highlighting our colleagues who took special care of you during your stay. We look forward to your next visit. Sincerely, Bruno Fischer, General Manager

Manojkumar J. Families - 01/01/2020 Confirmed reviews ALL
« Very friendly & Co-operative staff, clean rooms, »

I am personally very satisfied with the overall experience. I was given early check In & also late check out. Staff was very friendly, polite & helpful. Mr. Azhar Pasha (Chef in the hotel) made special Eggless waffles & muffins for my kids. Special thanks to him.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manoj J., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

Eya Families - 30/12/2019 Confirmed reviews ALL
« As we requested a Good room and they gave us a connecting one. »

Housekeeping staff are very friendly and kind. I hope upon Guest check in if we requested something better to tell us if room is not available so that we know . But she is also a nice girl who check in our stay very fast and no hassle i cannot say anything about it only when it comes to a request ,i hope she will improve it as we keep on coming to different hotels staying 1 day as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhea P., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

William Business - 30/12/2019 Confirmed reviews ALL
« New Novotel, convienient location, excellent breakfast »

Well managed Novotel with good decor and team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wim M., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Fischer General Manager

FLB1180 Business - 16/12/2019 TripAdvisor review
« noisy »

I was at the executive floor, where you can expect a better experience but the room was extremely noisy. Even with hear plug and with the air conditioned off there is always noise coming from the outside. And if you add the sound each time the elevator stopped at this floor…. Also the TV turned off every 10 minutes, the feedback of the receptionist: this the network not our fault…. So, not a good experience even the hotel & the room are very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your stay experience with us and we sincerely apologize for what you may have experienced. We value your time in sharing your comments with us. Our hotel, Novotel Bur Dubai – Healthcare City, is well known for its comfortable rooms and most especially for the Personalized Guest Experience that we deliver for everyone. We have shared your feedback with our team internally and will make sure that we allocate a quite room for your next stay. Also we have noted your comments regarding the TV and have taken actions to make sure this will not be an issue in the future for other guests. We do hope that your next stay with us will be much more experiential and memorable. We look forward to see you again. Sincerely, Bruno Fischer, General Manager

Business - 12/12/2019 TripAdvisor review
« A great hotel »

From concierge and doorman to room service and quality staff in the spa - all in all a great experience ! The Christmas decorations were breathtaking and brought an amazing atmosphere to reception area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul, Thank you for taking time to share your stay experience at Novotel Bur Dubai – Healthcare City! We hope you had an amazing stay and are very happy that you find our hotel and overall services up to your satisfaction. We look forward to welcoming you back soon in Novotel Bur Dubai - Healthcare City. Sincerely, Bruno Fischer, General Manager

Dr. M. E. P. Business - 20/11/2019 Confirmed reviews ALL
« Simply relaxing »

It was a short stay that served the purpose well , no hassles , everything went smooth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marita P., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Morshed Front Office Manager

Mousa A. Business - 06/11/2019 Confirmed reviews ALL
« Good starting for you. »

Nice hotel with nice staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mousa Jaffar , We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Morshed Front Office Manager

Josh Friends - 01/11/2019 Confirmed reviews ALL
« A bit lacklustre »

Whilst the room was exactly what was expected from a Novotel, which Is good, the cleanliness was not. The bin in the bathroom still had the previous guest’s rubbish in it, which included feminine hygiene products that can be best described as a biohazard to other guests. When this occurs, it puts in doubt the cleanliness of the rest of the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua M., Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Morshed Front Office Manager

Business - 23/10/2019 TripAdvisor review
« Enjoyable stay @ Novotel Bur Dubai »

Really enjoyed a great stay. Right from Moataz going the extra mile and facilitating the smooth check in process. Excellent selection @ breakfast and @ dining food was well prepared & very good with Gulzira's attention to detail and very courteous service from Sheila, Rakesh & Airish. Great to have Azhar Pasha Sous Chef's personal interaction and invite comments on the food & service. Adnan was ever present to assist. Great to have a fresh room daily with everything working well. Well located 5 minutes from Metro. Definitely on the list of stay again places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anthony, Thank you for taking time to share your stay experience at Novotel Bur Dubai – Healthcare City! We are delighted as much as you are that you had an amazing stay with us. It gives us great pleasure to read your positive comments about our colleagues who made your stay an extra special. We will be sharing your comments with our team to keep up their excellent job. Once again thank you for choosing to stay with us and we are very happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. We look forward to welcoming you soon. Sincerely, Bruno Fischer, General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates