Mercure Istanbul Bomonti 5 stars

Customer review rating 4.0/5 488 reviews

Mercure Istanbul Bomonti
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+ 15 Services

Hotel location

Mercure Istanbul Bomonti

Ergenekon Caddesi No 62 A
Bomonti Sisli
34377 istanbul
turkey

Tel: +902123686666

Fax: (+90)2123686669

Check-in from 14h00

Check out up to 12h00

  • By plane

    ATATURK AIRPORT At 20km / 12.43 miles

  • By boat

    KABATAS At 3km / 1.86 miles

GPS :41.054276, 28.982166

Exhibition and convention centre

  • LUTFU KIRDAR CONGR 2.0 km / 1.0 mi

Hotel services

DIAMOND

Mercure Istanbul Bomonti Hotel offers unique dishes for your taste from the world cuisine throughout the day.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 203 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 30 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Porter
    • Porter
Access to property
  • Mercure Undergrande Parking
    • On site
Well-being
  • Hotel indoor swimming pool
    • Covered
    • On site
  • Hotel fitness room
    • On site

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 130 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Istanbul Bomonti

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

488 reviews

TripAdvisor Rating 4.0/5

445 reviews

Wi-Fi connection was bad

TripAdvisor rating 2.0/5

Evgeniy64 Business - 26/09/2021 TripAdvisor review

I arrived to hotel, got a room key, entered a room where heating radiators leaked. The carpet was wet and smelled of damp. Nobody checked a room before giving it to me! Is this how you treat platinum members? Wi-Fi was a disaster. I visited Istanbul for 12 hrs only and booked this hotel to attend some online meetings. Due to low Internet speed (<1 mbit/s) I had to go shopping and buy local sim cards at 9am! 2 shops did not manage to register a new sim card due to issues with the registration website. So I had to use my foreign sim card data in Roaming during several hrs of video meetings. Internet speed from my sim card was 40 Mbit/s (in the same room where Wi-Fi was 1 Mbit/s). The check in receptionist did not allow me to pay the room next day (I wanted to exchange foreign currency next day and pay in cash).

Not 5 star

Customer review rating 2.0/5

Keith C. Couples - 21/03/2020 Confirmed reviews ALL

The hotel has know A/C. THE HESQTING SYSTENM IS SO ANTIQUATED AND FULL OF DUST THAT FROM A H AND S standpoint its a fire waiting to happen. We had to ask for bathrobes that when they arrived were so old and stiff ,you could of sanded wood with them , they were tsken back the next day .

Disapointing

Customer review rating 2.0/5

Marek Families - 03/03/2020 Confirmed reviews ALL

This is not a 5 star experience I would expect form a hotel in istanbul. I have been using other 5 star hotels (Divan, Intercontinental at Taksim, eventually Radisson Blue Taksim) and their level of services, room comfort and size, cleanness, room cleaning services and the quality overall was much higher. During the first 2 days we have been put into a very small room that is not equal to a standard room in a 5 star hotel. The team has upgraded us to a better room later, which is much appreciated. Never the less considering the price/provided dervice, the hotel is disapointing.

Well located Mercure Hotel in Sisli, Istanbul

Customer review rating 4.0/5

I A. T. Couples - 18/02/2020 Confirmed reviews ALL

I have enjoyed my stay @ Mercure Istanbul Bomonti. Very nice area, and full of shops, restaurants, cafies, and close to Taksim and shopping malls.

A tiny and badly air conditioned room that I would warn of anyone I have come across to

Customer review rating 3.0/5

Oea Couples - 19/01/2020 Confirmed reviews ALL

Although overall experience was not the worst I have had, it was the worst one I have had with Accor Hotels. Firstly, the room was extremely small and the ceiling was too low, which in turn made the room the least airy one I have ever stayed in. Air conditioning was not sufficient and the sound proofing was almost nonexistent. The room was overlooking a really busy and noisy street and the lack of soundproofing made our lives intolerable. Moreover, the room service did not come with a serving desk or anything similar for an eat-in even though the hotel is fully aware that there was no space for us to eat comfortably in that tiny room and the gentlemen who served us did not bring any POS device with him to present although withholding the knowledge of we have not provided in a credit card to be associated with the room. The food was satisfactory at its best with the size of the portion being the only upside I can recollect of. The pool, which was the main reason for us to opt in to this particular Accor Hotel, it could only be called mediocre by the most optimist person there exists. Sauna was nice and Turkish Hamam could be called satisfactory. The people at the reception desk was helpful and welcoming and so was the bellboy. Suffice it to say, I would never come back to this particular Accor Hotel property in my future trips and would warn anyone in my relationship circles to avoid it at all costs.

Very good

Customer review rating 4.5/5

Hatem H. A. Families - 29/11/2019 Confirmed reviews ALL

The staff were very helpful, nice , and knowledgable Rooms good and clean spacious

Not Good

Customer review rating 2.5/5

Tareq O. Business - 17/11/2019 Confirmed reviews ALL

Room was hot and there were no air-conditioning .

Maintenance problems

Customer review rating 2.5/5

Hisham E. Families - 16/11/2019 Confirmed reviews ALL

1- no air conditioning for 3 days 2- Broken hair dryer for 4 days 3- broken steam room 4- broken jacuzi 5- un professional treatment from the stuff 6- Marvelous breakfast

My stay at your hotel

Customer review rating 1.5/5

Aria N. Business - 30/10/2019 Confirmed reviews ALL

First of all, I got wrong room delivered at the first place, on of the staff were so nice the others could smile a bit more.. at the end I sent a mail about some clothes I left over there, and haven’t got any answer yet.. So totally experience are not so good to be honest.. and the cleaning lady’s didn’t make the bed good enough or filled up the minibar..

Poor

Customer review rating 1.5/5

Emad B. Couples - 18/10/2019 Confirmed reviews ALL

Room Cleaning services are low and the staff don’t care They say yes but they don’t do

Welcoming Hotel

TripAdvisor rating 4.0/5

Moggy1961 Business - 09/10/2019 TripAdvisor review

The hotel is centrally located and within walking distance to a major Metro Station (10 minutes walk). First part of my visit was a business with the last part being for holidays. The service by the staff was consistent and helpful when required. This was particularly evident when it was necessary to move rooms which was done without hesitation by the front service staff. I would recommend the hotel to those who wish to be within the city precincts with easy access to the old city via the Metro. The rooms were above average and were cleaned daily with replacement towels and amenities provided, as required. The only hesitation I would put forward is the size of the elevators (being 2 in total and accommodating 5 to 6 persons maximum, being less if patrons had bags) and the difficulty in accessing them during peak periods. However, this was a small inconvenience. As I indicated above, I would recommend this hotel for the reasons stated.

Thank you very much for such great review! We work really hard to offer the best holiday experience and we are delighted to hear that reflected on your stay with us.Please be assured that your comments have been shared with related departments, for necessary actions to be taken. We look forward to welcoming you back to our hotel. Kind Regards Mercure Hotel Istanbul Bomonti Guest Relations

Bad smell in bathroom, bad experience at reception

Customer review rating 3.0/5

Henry C. Couples - 26/09/2019 Confirmed reviews ALL

There was bad smell in the bathroom. We had to counter it by closing the sink hole of the sink. That helped a bit. In the end we cupped a cup over the hole to stop the smell. We could see that air was making the glass misty. The reception had not been friendly. There was no acknowledgement of gold membership. No check in was allowed at the time of arrival which was 10 am. Room was not upgraded for gold member. Told the reception to call me when my room is available but this did not happen. In the end we checked in on the evening to room 1433. I asked for late check out from the night duty manager and told him I was a gold member but he disallowed me late check out without even checking the system. I was allowed late check out only on the next day when I wrote an email. My birthday fell on one of the days but nope. There wasn't even a birthday greeting. The hotel was also filled with guests who will not look out of place in a hospital.

Dear Henry C., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bomonti. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not satisfied at all

Customer review rating 1.0/5

Abdellah J. Business - 12/09/2019 Confirmed reviews ALL

The room I got doesn’t correspond to the booked room in accord website ? Which is very strange ? And the receptionist lady didn’t give any explanations and after fixing the room she asked me to pay in place otherwise I can not get a room ? Which totally différents from all AccorHotels around the globe where the paiement is during the checkout ....

Dear abdellah J., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bomonti. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 2.0/5

Mohamed Solo - 31/08/2019 Confirmed reviews ALL

Its oky

I am not quit sure if this hotel belongs to Accor hotels chain.!

Customer review rating 0.5/5

Adnan M. B. Solo - 17/08/2019 Confirmed reviews ALL

Several drawbacks, first was after shortly making the booking online as I usually do using Accor app I received a phone call from the hotel asking me for my credit card details to secure the first night charge or my reservation will be cancelled at 6 PM, strange, I booked with Accor 5 times this year in 5 different countries and that didnt happen, how can I give my card details to stranger on the phone, especially that my card details are stored in my account. luckily they managed to charge me for the first night, as I arrived late after midnight, Late checkout was apparently particular to the hotel and not same as rest of accor hotels, it was chargeable and negotiable per hour!! unlink even the cheapest hotels in accor chain, 10 euros per hour or half day till 5 pm and of course changing with every staff shift change, no welcoming drink and a 80's style funny sign saying Thank you for not bringing food or drink from outside. sorry very bad service.

Reservation cancelled even after online check in

Customer review rating 4.0/5

Gary F. E. Families - 17/08/2019 Confirmed reviews ALL

No complaints about the hotel facilities but the overall experience was ruined by being told our reservation had been cancelled when we arrived at the Hotel. We were then charged a higher rate , all this despite having checked in online earlier

Many small annoyances, but overall a good experience

Customer review rating 3.5/5

Mohammed A. Families - 16/08/2019 Confirmed reviews ALL

The good stuff: The best I have seen in this hotel was Ms.Satiya, who was extremely helpful, extremely courteous, nice, fun, & joyous. She greets us daily with the most beautiful smile, she asks how we’ve been, and she offers help every time. She was simply amazing! The breakfast food was great. Tasty & variable. Rooms were comfortable, air conditioning was good. The bad stuff: The wheelchair ramp at the hotel entrance was too steep, slippery, and too dangerous to use. I used it once, and my wife was about to fall, if not for a nice person who helped me out, then I never used it again. Both fridges in our 2 rooms were not cold at all. I was trying to keep some medicine for my wife. I called maintenance, the maintenance guy was trying hard to convince me that it’s actually ok to be that way. When I argued a bit, he asked me to keep the room keycard in the slot at the entrance as an “energy card” to keep the fridge on, even when we’re out. Then on the same day, the reception guy lectures me that I’m wasting energy by keeping the card in. I was seriously embarrassed, and I tried to explain to him that it was their maintenance guy who told me to, but the language barrier was an issue too. The elevator is crowded, so I like to use stairs, but they end down in the ground floor in a secluded & dark area of the hotel, which is actually scary. I got lost a couple of times! Every day, housekeeping would remove partially used soap bars, which are in perfect condition and can still be used many more times, and then they don’t put new ones. I ended up hiding my partially used soap bars in the shower so they leave them alone! Hotel WiFi Is not reliable, it disconnects often, and the reconnection process is long & slow. This happens several times per hour! Basement parking lot was very small, required a fee, and the staff in the parking lot do not carry any name badge & do not wear uniforms, they just come & ask for your car keys and give you a small handwritten slip of paper, expecting you to just trust him! They are nice however! Almost every 2 days, we get stranded at the elevator & locked out of our rooms, because the key cards are not working anymore, then we have to go to reception for reactivation. The keycards need reactivation every 2 days!

Not bad

Customer review rating 3.0/5

Khaled J. Couples - 08/08/2019 Confirmed reviews ALL

Not bad , stuff some of them was very helpful but others were so rods, room space was perfect but it was having very bad smell which they couldn’t get it fixed, cleaning in the last days was not good , extending the room for one more night was very bad experience, they confirmed it’s ok the night before the last but next day morning they wake me and insist to come down to pay in cash immediately, room rate was so expensive than online which they advise me not extend it on accrue app

Pluses and minuses

TripAdvisor rating 4.0/5

Safari59639560986 Solo travel - 02/04/2019 TripAdvisor review

There was no complimentary water and tea bags available for the nights I stayed. Once I complained the night shift manager was there by accident and offered me a fruit basket to apologize and made me forget about the negative effect of it. When the first morning I went to breakfast, the manager in charge said I had to pay for it as I booked without breakfast which was not true. Good that I had booking mail ready with me. Although he said it in a very nice way I was a kind of disturbed and disappointed. Then again once he saw the booking mail he was very nice to me to win my heart which he did.

Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to our hotel on your next visit. Kind Regards; Mercure Hotel Istanbul Bomonti Guest Relations

The only good thing was location

TripAdvisor rating 2.0/5

Jet09468554778 Business - 28/02/2019 TripAdvisor review

There was a smell in the room. Check in and check out times were extra slow. Bathroom was average clean. Autopark was expensive and my car was driven by 16 y.o staff. Not a good experience at all. Not suggestible

Dear Guest Thank you for taking the time to share your experience with us. We are sorry to hear that some aspects were not up to your expectations. We continually aim to exceed our guests’ expectations and we very much appreciate feedback such as yours, which plays an essential part in helping us to monitor our day-to-day operations and improve where necessary. Once again, we would like to thank you for sharing your comments with us. Best Regards / Mercure Hotel Istanbul Bomonti

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