Mercure Istanbul Bomonti

Mercure Istanbul Bomonti 5 stars

TripAdvisor rating 4.0/5 471 reviews

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Description

Hotel location

Mercure Istanbul Bomonti

Ergenekon Caddesi No 62 A, Bomonti Sisli
34377 ISTANBUL
Turkey

  • By plane

    ATATURK AIRPORT At 20km / 12.43 miles

  • By boat

    KABATAS At 3km / 1.86 miles

GPS:41.054276, 28.982166

Exhibition and convention centre

  • LUTFU KIRDAR CONGR 2 km / 1 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DIAMOND

Mercure Istanbul Bomonti Hotel offers unique dishes for your taste from the world cuisine throughout the day.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 130 

attendees

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Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Istanbul Bomonti

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TripAdvisor Rating  4.0/5  471 reviews

Awful Room Service

TripAdvisor rating 3.0/5

Mehmedali Barış B TripAdvisor review

Hotel was nice but room service was awful... We asked drink room service brought the dirink and asked to pay in cash, when we said we would pay while check out, he came back 10 minutes later disturbing and he asked to sign the bill, I warned that was not proper... After a while we ordered another drink he brought the drink and he said he forgot the pen and came back again disturbing us to sign the bill like a joke...

Below average

TripAdvisor rating 3.0/5

U3369BFcarlosd Solo travel - TripAdvisor review

Hotels Mercure One around the world usually offer great service but this one is not the case. Staff is not very friendly, the internet connection is mediocre; and considering the alternatives available for accommodation in Istanbul, the place is overpriced. The location is not bad as such and it has a very nice and friendly cafe riggt infront. Other than that it is not a great place to stay.

Wi-Fi connection was bad

TripAdvisor rating 2.0/5

Evgeniy64 Business - TripAdvisor review

I arrived to hotel, got a room key, entered a room where heating radiators leaked. The carpet was wet and smelled of damp. Nobody checked a room before giving it to me! Is this how you treat platinum members? Wi-Fi was a disaster. I visited Istanbul for 12 hrs only and booked this hotel to attend some online meetings. Due to low Internet speed (<1 mbit/s) I had to go shopping and buy local sim cards at 9am! 2 shops did not manage to register a new sim card due to issues with the registration website. So I had to use my foreign sim card data in Roaming during several hrs of video meetings. Internet speed from my sim card was 40 Mbit/s (in the same room where Wi-Fi was 1 Mbit/s). The check in receptionist did not allow me to pay the room next day (I wanted to exchange foreign currency next day and pay in cash).

Welcoming Hotel

TripAdvisor rating 4.0/5

Moggy1961 Business - TripAdvisor review

The hotel is centrally located and within walking distance to a major Metro Station (10 minutes walk). First part of my visit was a business with the last part being for holidays. The service by the staff was consistent and helpful when required. This was particularly evident when it was necessary to move rooms which was done without hesitation by the front service staff. I would recommend the hotel to those who wish to be within the city precincts with easy access to the old city via the Metro. The rooms were above average and were cleaned daily with replacement towels and amenities provided, as required. The only hesitation I would put forward is the size of the elevators (being 2 in total and accommodating 5 to 6 persons maximum, being less if patrons had bags) and the difficulty in accessing them during peak periods. However, this was a small inconvenience. As I indicated above, I would recommend this hotel for the reasons stated.

Thank you very much for such great review! We work really hard to offer the best holiday experience and we are delighted to hear that reflected on your stay with us.Please be assured that your comments have been shared with related departments, for necessary actions to be taken. We look forward to welcoming you back to our hotel. Kind Regards Mercure Hotel Istanbul Bomonti Guest Relations

Pluses and minuses

TripAdvisor rating 4.0/5

Safari59639560986 Solo travel - TripAdvisor review

There was no complimentary water and tea bags available for the nights I stayed. Once I complained the night shift manager was there by accident and offered me a fruit basket to apologize and made me forget about the negative effect of it. When the first morning I went to breakfast, the manager in charge said I had to pay for it as I booked without breakfast which was not true. Good that I had booking mail ready with me. Although he said it in a very nice way I was a kind of disturbed and disappointed. Then again once he saw the booking mail he was very nice to me to win my heart which he did.

Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to our hotel on your next visit. Kind Regards; Mercure Hotel Istanbul Bomonti Guest Relations

The only good thing was location

TripAdvisor rating 2.0/5

Jet09468554778 Business - TripAdvisor review

There was a smell in the room. Check in and check out times were extra slow. Bathroom was average clean. Autopark was expensive and my car was driven by 16 y.o staff. Not a good experience at all. Not suggestible

Dear Guest Thank you for taking the time to share your experience with us. We are sorry to hear that some aspects were not up to your expectations. We continually aim to exceed our guests’ expectations and we very much appreciate feedback such as yours, which plays an essential part in helping us to monitor our day-to-day operations and improve where necessary. Once again, we would like to thank you for sharing your comments with us. Best Regards / Mercure Hotel Istanbul Bomonti

do not advice

TripAdvisor rating 2.0/5

edelweiss_rena Couples - TripAdvisor review

We stayed with my husband at the room for 2 and booked it in advance. However when checking in the towels and all the amenities were only for 1 person. Housekeeping was not good. We stayed at the hotel for 3 days. One day they forgot to clean up garbage, the next day forgot to refresh the water. During our stay we had an issue, and asked 3 different persons from the Front desk for the help, and all of them gave us totally different answers. When trying to solve an issue at the checking out, the same happened. Also we had issue with pre-authorized amount. The amount was blocked for more than 2 weeks. A week after the check-out I wrote an email to the hotel explaining the situation and asking for clarification. Despite more than 3 weeks has passed, there is still no reply. Good that we kept all the receipts and tried to solve the issue through the bank. Overall not recommended.

We appreciate the time you have taken to write about your experiences. Your feedbacks are valuable tools for us to ensure improvement on all aspects of our services we provide for our guests. Please be assured that your comments have been shared with related departments, for necessary actions to be taken. We hope we will have the opportunity to welcome you back to Mercure Bomonti again in the future. Kind Regards, Mercure Hotel Istanbul Bomonti Guest Relations

MOST horrifying stay and terrible place

TripAdvisor rating 1.0/5

GamzeAK1 Couples - TripAdvisor review

This place is very bad. The room they put us in is had mold everywhere. The bathroom smelt so bad i cant even begin describe it. The radiator had a wooden cover and it was broken all the dust and spiders behind it was visible it was an absalute nightmare. I cant imagine how this place is a mercure hotel. Ive never stayed in a place this bad and ot did effect our holiday majorly considering we meeded to stay in that room. We went out to the hospital and came back to find our room door left wide open. All our items were in that room. I was so angry with this i called the reception. They sent their security guard TIMUR upstairs within 5 minutes and he was so rude. Clearly no customer service training has been provided to these people.He said his checked the cameras in 5 minutes which is bu’’sh’’.We did not feel safe at all.....He was so rude, he said im here to help you by raising his voice. You can imagine how upset we was finding out the maid left our room door open a room that has all our belongings in. Their excuse was the doors play up sometimes because theyre really old. Like seriously? I requested for our room to be changed and they mever cared enough to change our room or anything. I have asthma, i cant be mear mold and for that reason i couldnt even shower in that room. This was so upsetting. We went to a local spa everyday and took showers there. They are cheap for a reason and i seriously would not recommend this place. Im suprised they passed the inspection to become a Mercure Hotel franchise. They need to be inspected and honestly be povided a proper security So they know and understand that the service they provide includes making their guests feel safe.I asked for no one to enter our room. Not even the maids. The very next day we came back, suprise surprise someone had entered again.This place is NO mercure hotel. Its a fake establishment that just brought the name. Its a horrible place.

We appreciate the time you have taken to write about your experiences. Your feedbacks are valuable tools for us to ensure improvement on all aspects of our services we provide for our guests. Please be assured that your comments have been shared with related departments, for necessary actions to be taken. We hope we will have the opportunity to welcome you back to Mercure Bomonti again in the future. Kind Regards, Mercure Hotel Istanbul Bomonti Guest Relations

Could be a great hotel, but service not at 5 star level, not customer oriented, too many small failures

TripAdvisor rating 3.0/5

pevanel Business - TripAdvisor review

Pity, this nicely decorated hotel could be a great place to stay, but there are too many small failures and some of the personnel is absolutely not service minded. Not 5 stars, for service a 3 star level

Dear Guest Thank you very much share your valuable comments with us. Very important this comments to improve ourselves. If we will have an opportunities to host you in out hotel, we will do our best for you. Thank you again,have a nice day. Kind Regards

Comfortable Hotel Stay

TripAdvisor rating 4.0/5

adeelkhan2018 Couples - TripAdvisor review

Good Hotel with a brilliant Customer Service. Guest Relation Officer( Ms Satiya) was very Helpful. Hotel has a minor Electric issue but was solved immediately. Great Housekeeping Service. Value for money

Pieces of hill

TripAdvisor rating 1.0/5

FrequentFlier604588 Couples - TripAdvisor review

Not cleaning at all .Black baktria in the shower.Old towels.Very bad bed and not cleaning at all.Staff hasn't any knowledge about hospitality and not suitable for work any any hotel even 1 star.Not advise at all.

Poor management

TripAdvisor rating 2.0/5

O2306YOnan Business - TripAdvisor review

What is offered against proposed is totally different. Room with view of the city is a lie. Cleaning is minimum, fridge did not work.....and the price is terrible. i will never go back there.This hotel is a chaos, totally dezorganized.

No Good Enough

TripAdvisor rating 1.0/5

walnutward Business - TripAdvisor review

Check in and Check out very poor, either staff don't understand their own system or it does not work at all, a guest before me on check in and check out had the same issues, Not a language barrier.Apparrently was upgraded from a standard room I would hate to see a standard room if that's the case, wall paper peelng, lights not working, a wardrobe door half haning off that I had to fix myself.I pulled back the sheets and found hairs, and the sheets themselves had a number of obvious repairs. the bathroom floor was sticky, the shower soap dish not fitted properly, the aux shower head fixing to wall falling off, and the drain blocked so that after a minute the tray starts to fill up.The lighting in the room and switches to use them are useless/Am quite used to city centre hotels but when you can feel the vibration of a bus going by 40ft below that's disturbing at 5 in the morning.I was there for two nights when I returned at 20:00 hrs expecting that the room would have been cleaned etc, I found two bottles of water, that's it, bin not emptied beds not turned down, bathroom not cleaned which is what I would expect.I expect to be going to Istanbul two to three times a year but will not be using this Hotel or the chain

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