Mercure Bogota BH Retiro 4 stars

Customer review rating (ALL Rating) 4.5/5 685 reviews

ALLSAFE approved hotel

Mercure Bogota BH Retiro
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+ 19 Services

Hotel extras

  • Strategic location

  • Close to Zona G and 93 Park in Bogotá

  • A few blocks away from the El Retiro, Andino and Atlantis shopping malls

  • Less than a mile from the restaurants, bars and clubs in Zona T.

  • Nightlife destination - Andrés Carne de Res (less than 547 yards/500 m away)

Hotel location

Mercure Bogota BH Retiro

Av Cll 80 no 10-11
110221 bogota
colombia

Fax: (+57)1/7563177

Check-in from 15h00

Check out up to 12h00

  • ESTACION HEROES:  TRASMILENIO HEROES

  • By plane

    AEROPUERTO EL DORADO At 16km / 9.94 miles - Shuttle paying

  • By train

    ESTACION HEROES At 1km / 0.62 miles

GPS:4.6637916, -74.053359

Companies

  • AMADEUS 1.0 km / 0.62 mi
  • BOEHRINGER I 2.0 km / 1.24 mi
  • BOLSA VALORES 2.0 km / 1.24 mi
  • COCA COLA 3.0 km / 1.86 mi
  • ERNST AND YOUNG 2.0 km / 1.24 mi
  • LEO BOURNETT 0.5 km / 0.31 mi
  • LOREAL 1.0 km / 0.62 mi
  • LOWE 0.5 km / 0.31 mi
  • ONU 1.0 km / 0.62 mi
  • ORACLE 2.0 km / 1.24 mi
  • QUALA 2.5 km / 1.55 mi
  • SAB MILLER 3.0 km / 1.86 mi
  • SCHLUMBERGER 2.0 km / 1.24 mi
  • SONY 1.0 km / 0.62 mi
  • STE LG 1.5 km / 0.93 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CAFFE BAR Non contractual photo

Your meetings and events

The meeting rooms are equipped with a video projector, whiteboard, computer, TV with HDMI and video inputs, markers, eraser, coffee station, sound system, flipchart and WIFI

Room descriptions and layouts

meeting rooms

From 1 to 20 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Day light

  • Video equipment

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

53 comfortable and modern rooms with everything you need for well-deserved relaxation after a day's work. Equipped with WIFI, iPod docking station, LCD TV with cable channels, minibar and coffee machine.

Standard Rooms with 1 queen-size bed

Accessible room

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Park view, City View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Our guest reviews for
Mercure Bogota BH Retiro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

685 reviews

TripAdvisor Rating 4.0/5

257 reviews

Well located, a super friendly staff, easy to move around the city

Customer review rating 4.5/5

Intan I. P. S. Solo - 18/01/2022 Confirmed reviews ALL

I had a great time. The location is perfect and easy to find the neighbourhood. In front of the property there is a park that I enjoyed most of the morning time. Safe place to move around especially nearby from the restaurants, bars and city centre, the place to shop.

Customer review rating 3.5/5

Luis Business - 30/12/2021 Confirmed reviews ALL

Stay was pleasant. Personnel are nice and helpful. Unfortunately some construction was going on and it went for long hours (past 7:00 pm) other than that, the hotel. Is well located. I would go back.

Dear LUIS T., We greatly appreciate your comments regarding your stay at Mercure Bogota Bh Retiro. Your comments are very important to us and we will surely take them into account to continue improving our service. Thank you once again for sharing your experience with us and we look forward to serving you for your next visit. Sincerely, Mercure bh El Retiro team

Good stay

Customer review rating 4.5/5

D Solo - 30/11/2021 Confirmed reviews ALL

Nice breakfast, great location, great staff

Dear DANIEL C., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure bh Retiro Team

No air conditioner, terrible smell

Customer review rating 1.5/5

Jose Solo - 24/11/2021 Confirmed reviews ALL

You can smell fried eggs in your room when they are doing breakfast in the restaurant

Dear JOSE C., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice rooms, clean, good service and location

Customer review rating 4.5/5

David Friends - 23/11/2021 Confirmed reviews ALL

Nice rooms, clean, good service and location. To repeat my next time in Bogota

Dear DAVID L., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure bh Retiro team.

Well located, good breakfast, friendly staff

Customer review rating 4.0/5

Catalina W. Couples - 23/11/2021 Confirmed reviews ALL

A very pleasant experience.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good location

Customer review rating 4.0/5

Anonymous Friends - 18/11/2021 Confirmed reviews ALL

Staff helpful, location is great, clean rooms. No opening windows and no a/c

Dear MUAMMER E., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Decent hotel

Customer review rating 3.0/5

Jeremy Friends - 18/11/2021 Confirmed reviews ALL

Staff was very helpful with needs. Hotel was a good for the price.

Dear JEREMY P., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Finally Back - Location Now Upgraded

TripAdvisor rating 5.0/5

500detlef Solo travel - 04/08/2021 TripAdvisor review

The hotel is back at service. Staff is helpful as before. The location has now improved with the works on the street finished and the park in front upgraded. Due to pandemic, breakfast is now distributed by staff - no more takeaway for hygienic reasons, but I can live with that. Room cleaning on Sunday was very late (3 pm). Hotel apologised for the noise caused by a hotel guest one night; they had to call the police for help.

Dear Guest, We really appreciate your positive comments regarding your stay at Mercure bh Retiro. We are happy to know you have seen the changes on the main avenue in front on the hotel and how it has impact positive on our location. As you mentioned, because of COVID – 19 we are not loner aloud to have a buffet service, However if there is a day where you are leaving early in the mornings we can arrange a take away breakfast for you in the future. We also thank you for understanding the inconvenience we had with another guest in the hotel, but fortunately we had the local authorities support to solve it. We hope you come back soon to visit us again. Kind regards, Emma Medina General Manager

Bad experience

Customer review rating 1.5/5

Alvaro G. Business - 17/03/2020 Confirmed reviews ALL

My room had multiple leaks. Everything was flooded. In several occasions I didn't have running water.

Dear Mr. G. , Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Indeed, we did had a leak on the 5th floor, affecting all the other floors underneath it. This was completely unexpected and as a team we all try to do our best to minimize the obvious inconvenient and try to identify and fix the broken tube as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Medina General Manager

Convenient, friendly and safe hotel

Customer review rating 4.0/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

The hotel is ideally located for me within easy walking distance of offices, embassies and a selection of good cafes, bars and restaurants. Rooms are comfortable and spacious, though some bathroom fittings are in need of a little maintenance. Breakfast varied and enjoyable. Staff friendly and accommodating, excellent airport pick-up service. Would stay again, for convenient and safe location. Plumbing problems during my stay were dealt with efficiently with little disruption; staff visibly doing everything to ensure minimum impact to guests.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Medina General Manager

I am just part of the hotel

Customer review rating 4.5/5

Carlos A. Business - 11/03/2020 Confirmed reviews ALL

It is always good to stay here. Close to work, nice staff and very helpful with anything I need.

Estimado Sr. A. , Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Bogota Bh Retiro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Emma Medina Directora

Good Location, Personable, and Value for Money

Customer review rating 4.0/5

David B. Business - 09/03/2020 Confirmed reviews ALL

This is a small quaint hotel in the heart of northern Bogota, walking distance to shops and restaurants. A very nice management who welcome you by first name every morning/evening. SImple and understated hotel with a great breakfast offering. Highly recommend it.

Dear Mr. b. , We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina General Manager

Very well located.

Customer review rating 5.0/5

Jose L. Business - 03/02/2020 Confirmed reviews ALL

Smooth.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Medina General Manager

Very good

Customer review rating 4.0/5

Juan H. Solo - 16/01/2020 Confirmed reviews ALL

It was a nice room, small but adequate with the amenities. Excellent location and the staff was very friendly and helpful.

Dear HERNANDEZ, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina Manager

Friendly, helpful staff, comfortable hotel in a great location.

Customer review rating 5.0/5

Anonymous Solo - 16/01/2020 Confirmed reviews ALL

Mine was just a brief stop after a long series of overnight international flights. Bogota Mercure was a nice place to rest and recover before my onward journey.

Dear Mr. KAY , We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina Manager
Customer review rating 3.5/5

Anonymous Couples - 08/01/2020 Confirmed reviews ALL

The mattress is very hard and no air condition

Dear JANICE , We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I would like to inform you that on 2020 we will make changes on our rooms and two of those changes will be: new mattresses and new pads wich will make our beds much more comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Medina General Manager

tres satisfaite

TripAdvisor rating 5.0/5

Guide715280 Family - 17/12/2019 TripAdvisor review

Staff was very polite and service-minded. Everything was in order. I had a very nice room. All together I was satisfied with my stay. The only thing that I might wished to change that breakfast got a bit monotonous as I was there for 12 days and breakfast offered little variety

Mercure Madness

TripAdvisor rating 2.0/5

EastMidlandsMt2 Couples - 04/10/2019 TripAdvisor review

We stopped 11nights at this hotel, unfortunately in front was a building site!! They were digging up the roads and pavement to presumably to improve the surfaces. This meant dust, noise and taxis could not get to the hotel. Whilst we were searching of our taxi we got scamed by bogus policemen who took our cash, Also rooms noisy as bedroom doors were being shut with very strong door closers. Hotel were adding at least 20% onto the actual cost of a taxi if they booked it for you.

Dear Guest, Thank you for your comments and for ranking us. I am sorry that your stay at Mercure Bh Retiro did not meet your expectations. I know the construction outside can cause inconvenience regarding noise and dust. However, I would like to inform you that it will end during the next weeks, and our location will officially be part of the "Zona Rosa" from Bogota. Regarding the taxis from the hotel, this a third party company that gives services only for tourism purposes and prices variety, however the hotel can also help you with hiring yellow cab services in order to fulfill your needs anytime. We hope to have a new opportunity in the future to have you back again with us, and give you the real experience we deliver every time. Kind regards, Emma Juliana Medina Manager

Nice place, nice hotel

TripAdvisor rating 5.0/5

Scenic00510345481 Business - 04/05/2019 TripAdvisor review

Hotel is in a very nice area, walking distance from several restaurants, bars, coffee shops etc. Hotel has a good breakfast and room (I staid in #6 floor) was good and cosy. Hotel staff were polite and helpful

Dear Scenic00510345481 Thank you for share your experience and opinión about our Hotel, allowing more travelers to know about Mercure Bogotá bh Retiro and our services. It has been a pleasure to have you at home, and we would like to welcome you back in a near future. Sincerely Fernando Ardila Manager

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