Novotel Christchurch Airport Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 638 reviews

ALLSAFE approved hotel

Novotel Christchurch Airport
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+ 20 Services

Hotel extras

  • ALLSAFE Certified

  • 24-Hour Reception

  • Flexible conference options with floor to ceiling windows

  • On-site fitness centre

  • Parking available with valet parking option

Hotel location

Novotel Christchurch Airport

30 Durey Road
Christchurch Airport
PO Box 14041
8053 christchurch
new zealand

Check-in from 14h00

Check out up to 11h00

  • By plane

    CHRISTCHURCH INTL At 0.1km / 0.06 miles

  • By train

    CHRISTCHURCH At 9.1km / 5.65 miles

GPS:-43.486398, 172.53687

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 260 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews for
Novotel Christchurch Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

638 reviews

TripAdvisor Rating 4.5/5

110 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great experience

Customer review rating 4.5/5

Iosefo T. Solo - 27/07/2020 Confirmed reviews ALL

2 weeks in managed isolation and you guys did everything to make us feel comfortable!!

Dear Iosefo T., We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and hope you will visit us again under normal circumstances. Sincerely, Varun Bhatia Rooms Division Manager

Nice Rooms, Bad Food

Customer review rating 3.0/5

Kaz, B. Solo - 21/07/2020 Confirmed reviews ALL

Excellent rooms with great amenities, staff were please take and always helpful, however being in a managed facility In isolation for two weeks isn’t a holiday or a walk in the park. The food was mostly bad during the stay. Not sure why as I know other manage facilities had choices of what 3 meals they wanted daily during there stay. I wondered why we never got a choice and served a whole lot of rice and curry dishes and lots of carbs as in pastas. We probably had a handful of good meals which usually arrived at the very end of service, which I actually had to ring guest service asking if they had missed my meal. I think if the food had been much better then what It was I would of had a much more pleasant stay at the facility. Overall my stay was below average.

Dear Caroline W., Thank you for taking the time to tell us about your experience at Novotel Christchurch Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Based on your feedback we have altered our menu making it more balanced, incorporating vegetables with every meal and bigger portions of salads. We have also made changes to ensure the meals are not heavy on carbs as we do understand that our guests are spending most of their time in rooms. We understand that it is a difficult time for our guests and would like to do everything we can do to make their stay most comfortable. Thank you again for your feedback and I hope you will give us another opportunity to better serve you, under different circumstances. Sincerely, Varun Bhatia Rooms Division Manager

Good

Customer review rating 5.0/5

Anonymous Solo - 20/07/2020 Confirmed reviews ALL

Good

Dear Joanne Maree R., We very much appreciate your comments regarding your stay with us. We look forward to welcoming you back, under different circumstances of course. Sincerely, Varun Bhatia Rooms Division Manager

Great stay

Customer review rating 5.0/5

Rachel Solo - 19/07/2020 Confirmed reviews ALL

I stayed at the Novotel for managed isolation after returning to New Zealand. I had a beautiful room with plenty of space.

Dear Rachel Mary H., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for writing and we hope you will visit us again under different circumstances. Sincerely, Varun Bhatia Rooms Division Manager

Lovely hotel, nice rooms

Customer review rating 5.0/5

Jaimee Solo - 18/07/2020 Confirmed reviews ALL

Hotel staff were all very friendly and would go above and beyond to ensure you have a comfortable stay! Hotel rooms are very clean and modern. Had a very enjoyable and pleasant stay here!

Dear Jaimee C., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope that you will visit us again under different circumstances. Sincerely, Varun Bhatia Rooms Division Manager

Friendly and helpful staff

Customer review rating 4.5/5

Cathie Solo - 15/07/2020 Confirmed reviews ALL

all of the staff were friendly and helpful. The dry cleaning agency however wasn't the best. They didn't return items till 5 days after and some items were shrunk.

Dear Catherine P., We very much appreciate your comments regarding your stay with us. I am glad that you enjoyed your stay and found our team helpful. I apologize regarding the delay and quality of laundry. We are currently working with our supplier to get the issues rectified. Thank you again for sharing your experience, and we hope your next visit (under different circumstances) will be as pleasant as the previous one. Sincerely, Varun Bhatia Rooms Division Manager

Very nice hotel.

Customer review rating 5.0/5

Aaron Business - 15/07/2020 Confirmed reviews ALL

Meals were very good, room was excellent.

Dear Aaron J., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope you will visit us again under different circumstances Sincerely, Varun Bhatia Rooms Division Manager

Overall,I don't know.You put us in to another Hotel

Customer review rating 2.5/5

H. L. Couples - 03/04/2020 Confirmed reviews ALL

We booked and paid a room in the Novotel in Christchurch on the 11th of March ($262.00) reservation No.33106 one night from 24/03/20 to 25/03/20 .On arrival we got transferred to the Sudima (Christchurch Airport) On checkout they charged us $262.00 again (invoice No.74913). I contacted your office on the 27/03/20 by phone and was told the money would be put back in to my account, but so far this has not been done. Regards H. L.

Dear Mr H., Thank you for letting us know about the double invoicing. Please accept our sincere apologies for the inconvenience. Our Reservations Manager Talis Houghton, whom you talked to, has done the necessary to organize a refund. In those difficult times, please stay safe and look after your self and family. Kind regards Olivier LACOUA General Manager
Customer review rating 0.5/5

Yvonne C. Solo - 02/04/2020 Confirmed reviews ALL

I was not able to stay at Novotel airport at Christchurch airport as the hotel notified me they were shutting their doors at noon the day before I was to arrive.

Dear Mrs C., I understand your frustration and I also understand that the hotel closing put you in a delicate situation. I am very sorry about that. However, like any other retailer or business in New Zealand, we have followed our Prime Minister's instructions, shifting to Covid-19 Level 4 emergency level and this upon extremely short notice. Therefore, it is with a heavy heart that we have had to close the hotel off the cut. Priority is given, in those trying times, to ensuring that the spread of the virus is contained, making sure that New Zealanders are safe by abiding by the Ministry of Health rules and decisions. Again I am deeply sorry that this decision has affected your booking and I totally sympathize with you. I do hope that you have been able to return home safely. Kind regards. Olivier LACOUA. General Manager

Excellent location

Customer review rating 4.0/5

Julie Couples - 02/04/2020 Confirmed reviews ALL

Comfortable and surprisingly quiet room. Easy check-in. Helpful staff. Easy walking distance to airport terminal.

Dear Julie, We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier LACOUA General Manager

Very accommodating

Customer review rating 3.5/5

Frank G. Couples - 31/03/2020 Confirmed reviews ALL

A forced stay due to delayed flights back to UK Not on our agenda so a bit difficult to be rational about it

Dear Mr g., We appreciate your feedback. Thank you for taking the time to fill our survey. I will share your comments with our team and please accept our apologies if you have felt that our staff lacked courtesy. We are looking forward to welcoming you again soon. In the meanwhile please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Very good location

Customer review rating 4.0/5

Dave Couples - 30/03/2020 Confirmed reviews ALL

We had planned an early flight. We were next to the terminal building. The only issue was the strong winds overnight were very noisy on our room and we did feel movement of the building

Dear Mr B., We really appreciate your feedback. Thank you for taking the time to fill our survey. I will share your comments with our team and I am sure that your feedback will serve as an encouragement to all. Thank you also warmly for recommending our brand and our hotel. We are looking forward to welcoming you again soon. In the meanwhile please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Excellent

Customer review rating 4.5/5

Ian H. Couples - 30/03/2020 Confirmed reviews ALL

We were going home early from our holiday of a lifetime due to ‘the virus’. Our stay was excellent in all respects

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you again in the future. In the meanwhile please stay safe and lok after yourself and family. Sincerely, Olivier LACOUA General Manager

Great location to airport

Customer review rating 5.0/5

Rochelle H. Couples - 29/03/2020 Confirmed reviews ALL

Nice and easy place to stay for early flight departure. Wonderful restaurant, delicious food and friendly staff

Dear Ms H., Thank you for your kind comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive a positive feedback. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for staying at the Novotel Christchurch Airport. We are looking forward to welcoming you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

perfect location for airport with easy transport to CBD

Customer review rating 5.0/5

Donald Couples - 29/03/2020 Confirmed reviews ALL

stayed overnight awaiting flight. easy location to airport - 100m

Dear Mr and Mrs f., We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. Sorry about the breakfast buffet that left a to be desired. I am glad that the rest of your stay was pleasant. Thank you for your positive feedback. I will share it with our team. Thank you again for staying at the Novotel Christchurch Airport. We hope to welcome you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

It’s a great location for anyone who is flying next day

Customer review rating 4.0/5

Marwane Friends - 29/03/2020 Confirmed reviews ALL

Quiet, relaxed, very healthy food, nice views, and clean.

Dear Mr E., Thank you for your kind comments regarding your stay at the Novotel Christchurch Airport. We are delighted to read that your stay was enjoyable, from healthy food options to the stunning views. I will share your feedback with our team. In those trying times, I am sure that this feedback will serve as an encouragement to all of our staff . Thank you again for sharing your experience, and we look forward to welcoming you again soon. In the meanwhile please look after yourself and family and stay safe. Sincerely, Olivier LACOUA General Manager

Professional, helpful and friendly staff coupled with a clean and nicely appointed hotel, strongly recommend

Customer review rating 4.0/5

Jonathan H. Couples - 28/03/2020 Confirmed reviews ALL

The staff were friendly helpful and nice, which is the difference between a good or bad stay. Room was clean, light and nicely appointed. Restaurant was slightly expensive but the food was delicious. All in all a very pleasant place to stay.

Dear Jonathan, We very much appreciate your excellent rating regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive a positive feedback. I will share your compliments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience. We hope to welcome you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Airport Stay

TripAdvisor rating 5.0/5

Raewyn K 08/03/2020 TripAdvisor review

I stayed the night with my son for his 9th birthday. We booked an executive room and had a great view of the planes landing & taking off. We headed up stairs to the restuartant and watched the mighty Emirates a380 take off in the evening. As we are both vegetarian the staff we very accommodating with our meal. The room was clean & my son loved the lay out. For a parent looking for a special something for a kid that loves planes - I highly recommend. For the big kid I also recommend. Thank you for a special stay.

Dear Raewyn, reading your review is so rewarding. Thank you so much on behalf of the whole team for your compliments. We are so glad that we have contributed in some way to the happiness of your son on his birthday! The Emirates flight taking off at 6.45pm is a memorable moment indeed, in particular for plane lovers. Thank you again for staying at the Novotel Christchurch Airport. We will always be happy to welcome you! Kind regards. Olivier LACOUA. General Manager

Location Location Location

TripAdvisor rating 5.0/5

883traceyn 08/03/2020 TripAdvisor review

Great place to stay if you have an early morning flight out of Christchurch. Well just a great place to stay anyway. We loved the resturant, room was very spacious and the bed just so cosy. After an assortment of AirB&Bs for three weeks it was is fantastic to spend our last night in luxury. You really cant beat the extra lengths this chain of hotels go to to make you free special and enjoy your stay.

Thank you very much for staying at the Novotel Christchurch Airport on your last night. I am delighted to read that you have had an impression of luxury and we have managed to make you feel special as a guest. Your review is a true reward for our team who is passionate about service. Thank you again for your compliments about our rooms and about our restaurant. We are looking forward to welcoming you again soon. Kind regards. Olivier LACOUA. General Manager

Very comfortable stay-great location!

TripAdvisor rating 5.0/5

johnhillock Business - 27/02/2020 TripAdvisor review

The hotel has only recently opened and this was my first stay. Very friendly and efficient reception staff and room was very comfortable and the triple glazing meant that there was negligible airport noise. Just one small matter in that the room service crew were very persistently noisy in the corridor and this is not great for an airport hotel, when some people will be trying to sleep during the day! The restaurant is excellent and obviously popular, with one small grouch in that the background music is not really background! Am I getting more easily irritated? I don't think so; just comparing with other Accor hotels, such as the Novotel in the city. Otherwise, would thoroughly recommend and will stay again!

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