WIFI/Internet AccessFairmont Banff Springs is an alpine resort offering world-class amenities year-round. The Fairmont Banff Springs Golf Course, the award-winning Willow Stream Spa and authentically local dining experiences.
Services in the hotel and nearby
Services and practical information
Paying-
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- Optic fiber technology provides the highest possible speed of Internet connection.
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Parking
- Private indoor parking (Paying)
- Private enclosed outdoor parking
- Valet parking (Paying)
- Well-lit parking
- Pets allowed
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Services for children
- Children's Club for 3 to 6 years
- Children's Club for 4 to 6 years
- Childrens Club for 6 to 12 years
- 100% non-smoking hotel
- Air Conditioning
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Boutiques/shopping
- Cash machine
- Beauty salon
- Gift shop/newspaper shop
- Hairdressing salon
- Porter
Aquatic Indoor Pool Closure 12 noon on Monday, September 3 to 12 noon on Friday, October 5, 2018.
Hotel location
405 Spray Avenue
T1L1J4
banff
canada
- BANFF AIRPORT At 13km / 8.08 miles
- CALGARY INTERNATIONAL AIRPORT At 130km / 80.78 miles
GPS : 51.167179, -115.565877
Your meetings and events
Fairmont Banff Springs provides a unique setting for your Banff meeting, convention, wedding or family celebration.An award-winning meeting venue, Fairmont Banff Springs features 76,000 square feet of versatile function and exhibition space across 23 rooms and halls including a grand ballroom.All the meeting rooms feature the latest multimedia technology.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| CONSERVATORY | 0 m2 | 0 m | 70 | 30 | 36 | 0 | 70 |
| FAIRHOLM BOARDROOM | 0 m2 | 0 m | 0 | 0 | 10 | 0 | 0 |
| PRINCESS ROOM | 0 m2 | 0 m | 32 | 0 | 16 | 16 | 16 |
| VICTORIA BOARDROOM | 19 m2 | 2 m | 0 | 0 | 10 | 0 | 0 |
| LACOMBE ROOM | 23 m2 | 2 m | 28 | 16 | 16 | 12 | 10 |
| EMPRESS ROOM | 28 m2 | 2 m | 28 | 12 | 12 | 16 | 0 |
| STRATHCONA ROOM | 33 m2 | 3 m | 20 | 0 | 12 | 0 | 0 |
| PALLISER ROOM | 38 m2 | 2 m | 0 | 0 | 10 | 0 | 0 |
| MCKENZIE BOARDROOM | 41 m2 | 2 m | 0 | 0 | 10 | 0 | 0 |
| THEATRE LOBBY | 50 m2 | 2 m | 0 | 0 | 0 | 0 | 0 |
| N.R. CRUMP | 56 m2 | 4 m | 0 | 0 | 0 | 0 | 0 |
| ANGUS ROOM | 58 m2 | 4 m | 30 | 0 | 26 | 0 | 0 |
| NORQUAY ROOM | 66 m2 | 2 m | 50 | 25 | 24 | 32 | 40 |
| FRONTENAC ROOM | 67 m2 | 2 m | 40 | 28 | 30 | 24 | 40 |
| OAK ROOM | 69 m2 | 2 m | 50 | 25 | 28 | 32 | 40 |
| NEW BRUNSWICK EXTENSION | 112 m2 | 3 m | 120 | 46 | 38 | 48 | 80 |
| BARON SHAUGHNESSY | 160 m2 | 3 m | 0 | 0 | 0 | 0 | 0 |
| D.C. COLEMAN | 160 m2 | 3 m | 0 | 0 | 0 | 0 | 0 |
| SIR EDWARD BEATTY | 164 m2 | 3 m | 120 | 40 | 36 | 80 | 90 |
| IVOR PETRAK ROOM | 170 m2 | 3 m | 100 | 52 | 50 | 80 | 80 |
| NEW BRUNSWICK ROOM | 205 m2 | 3 m | 200 | 50 | 38 | 112 | 160 |
| MT. STEPHEN HALL | 248 m2 | 6 m | 250 | 78 | 60 | 100 | 150 |
| THEATRE | 275 m2 | 6 m | 252 | 0 | 0 | 252 | 0 |
| ALBERTA ROOM | 294 m2 | 3 m | 250 | 62 | 0 | 176 | 200 |
| BARON SHAUGHNESSY/ | 323 m2 | 3 m | 0 | 0 | 0 | 0 | 0 |
| D.C. COLEMAN/ | 323 m2 | 3 m | 0 | 0 | 0 | 0 | 0 |
| VAN HORNE A, B OR C | 464 m2 | 6 m | 0 | 0 | 0 | 0 | 0 |
| RIVERVIEW LOUNGE | 472 m2 | 3 m | 0 | 0 | 0 | 0 | 0 |
| CASCADE BALLROOM | 477 m2 | 4 m | 450 | 80 | 0 | 300 | 340 |
| PRESIDENTS HALL | 495 m2 | 3 m | 400 | 120 | 0 | 300 | 270 |
| ALHAMBRA ROOM+ | 517 m2 | 4 m | 450 | 80 | 0 | 300 | 320 |
| ALBERTA/NEW BRUNSWICK | 611 m2 | 3 m | 450 | 0 | 0 | 288 | 360 |
| PREFUNCTION | 695 m2 | 3 m | 0 | 0 | 0 | 0 | 0 |
| VAN HORNE BLRM (AB OR BC) | 960 m2 | 6 m | 0 | 0 | 0 | 0 | 0 |
| VAN HORNE BLRM (ABC) | 1,376 m2 | 6 m | 0 | 0 | 0 | 0 | 0 |
Our rooms
Fairmont Banff Springs offers all the amenities of a world-class resort with superbly appointed guest rooms and attentive personalized service.From rooms tucked away in quiet corners of the castle with amazing views of the Bow Valley to spacious suites with sweeping mountain views, the perfect room awaits you.
Fairmont King
Distinctly furnished and cozy in character, our charming Fairmont Rooms are suitable for individuals or couples. Located throughout the resort, these rooms offer a variety of bed types with limited views of the hotel grounds and buildings.
Fairmont View King
Distinctly furnished and cozy in character, our charming Fairmont Mountain View Rooms are suitable for individuals or couples. Located throughout the resort, these rooms offer a variety of bed types and feature spectacular mountain views.
Deluxe King
Enjoy additional space for rest and relaxation in an elegantly appointed Deluxe Room. Deluxe Rooms offer a variety of bed types and are located throughout the resort.
Deluxe Queen Queen
Enjoy additional space for rest and relaxation in an elegantly appointed Deluxe Room. Deluxe Rooms offer a variety of bed types and are located throughout the resort.
Deluxe View King
Enjoy additional space for a couple or small family in an elegantly appointed Deluxe Mountain View Room. Located throughout the resort, these rooms feature stunning mountain views.
Gatehouse View King
Feel at home in the comfortable surroundings of our Gatehouse Room. The Gatehouse Room is ideal for small families or extended stay guests who seek the comforts of additional space and is connected to the main building and within easy walking distance.
Gatehouse Suite 2 Queen
Feel at home in the comfortable surroundings of our Gatehouse Suites. Newly renovated and featuring electric fireplaces, our Gatehouse Suites are ideal for small families or extended stay guests who seek the comforts of additional living space.
Gatehouse Ste View 2 Queen
Feel at home in the comfortable surroundings of our Gatehouse Mountain View Suites. Newly renovated featuring electric fireplaces, our Gatehouse Suites are ideal for small families or extended stay guests who seek the comforts of additional living space.
Fairmont Gold King
These comfortably cozy, yet contemporary rooms feature rich fabrics, individually styled furniture and art with limited views of the hotel grounds or buildings. Bathrooms include a granite vanity, slate flooring and European-style body spray shower.
Fairmont Gold View King
These comfortably cozy, yet contemporary rooms have rich fabrics, individually styled furniture and art with views of the Bow Valley, Spray Valley or Tunnel Mountain. Bathrooms include a granite vanity, slate flooring and European-style body spray shower.
Fairmont Queen
Distinctly furnished and cozy in character, our charming Fairmont Rooms are suitable for individuals or couples. Located throughout the resort, these rooms offer a variety of bed types with limited views of the hotel grounds and buildings.
Fairmont Dbl/Dbl
Distinctly furnished and cozy in character, our charming Fairmont Rooms are suitable for individuals or couples. Located throughout the resort, these rooms offer a variety of bed types with limited views of the hotel grounds and buildings.
Fairmont Twin
Distinctly furnished and cozy in character, our charming Fairmont Rooms are suitable for individuals or couples. Located throughout the resort, these rooms offer a variety of bed types with limited views of the hotel grounds and buildings.
Fairmont View Queen
Distinctly furnished and cozy in character, our charming Fairmont Mountain View Rooms are suitable for individuals or couples. Located throughout the resort, these rooms offer a variety of bed types and feature spectacular mountain views.
Fairmont View Dbl/Dbl
Distinctly furnished and cozy in character, our charming Fairmont Mountain View Rooms are suitable for individuals or couples. Located throughout the resort, these rooms offer a variety of bed types and feature spectacular mountain views.
Fairmont View Queen ADA
Distinctly furnished and cozy in character, our charming Fairmont Mountain View Rooms are suitable for individuals or couples. Located throughout the resort, these rooms offer a variety of bed types and feature spectacular mountain views.
Deluxe Queen
Enjoy additional space for rest and relaxation in an elegantly appointed Deluxe Room. Deluxe Rooms offer a variety of bed types and are located throughout the resort.
Deluxe View Queen/Queen
Enjoy additional space for a couple or small family in an elegantly appointed Deluxe Mountain View Room. Located throughout the resort, these rooms feature stunning mountain views.
Deluxe View Dbl/Dbl
Enjoy additional space for a couple or small family in an elegantly appointed Deluxe Mountain View Room. Located throughout the resort, these rooms feature stunning mountain views.
Gatehouse King
the Gatehouse Room is ideal for small families or extended stay guests who seek the comforts of additional space and slightly larger bathrooms. The Gatehouse is connected to the main building and within easy walking distance of hotel amenities.
Gatehouse Queen/Queen
The Gatehouse Room is ideal for small families or extended stay guests who seek the comforts of additional space and slightly larger bathrooms. The Gatehouse is connected to the main building and within easy walking distance of hotel amenities.
Studio View King
Elegantly decorated, Studio Rooms are reminiscent of bygone eras. Historical, castle-like rooms feature distinctive architectural details such as crown molding, ornate chandeliers & artwork. These rooms feature picturesque mountain views.
Junior Suite View King
Treat yourself to an extraordinary experience in a spacious, open concept Junior View Suite. Featuring a defined bedroom and living area, these Junior Suites include all the comforts of home.
Junior Ste King Jacuzzi
Perfect for romantic getaways, these Junior Suites are spacious, classic and private. Features include a sitting area, spacious bathroom and a large Jacuzzi tub. Enjoy views of the surrounding forests and mountains.
Junior Ste Queen Turret
Imagine yourself back in time when castles, romance and chivalry went hand in hand. Perfect for romantic getaways, these unique Junior Suites are located in the quiet turrets of the castle. Features stunning views & living space.
Gatehouse Suite King
Feel at home in the comfortable surroundings of our Gatehouse Suites. Newly renovated and featuring electric fireplaces, our Gatehouse Suites are ideal for small families or extended stay guests who seek the comforts of additional living space.
Gatehouse Ste View King
Our Gatehouse Suites are ideal for small families or extended stay guests who seek the comforts of additional living space with slightly larger bathrooms. The Gatehouse is connected to the main building and within easy walking distance of hotel amenities
1-Bdrm Suite King
Spacious and ideal for entertaining, One Bedroom Suites are located exclusively in the main building. Each suite features an elegantly appointed living room. The attached bedroom is spacious and well appointed. These rooms offer a variety of views.
Terrace Suite View King
Our spacious Terrace Suites offer modern décor, one luxurious bedroom, a grand living area, separate dining area, gas fireplace and feature a large outdoor terrace with spectacular Bow Valley views. These suites include a large luxurious bathroom.
Signature Suite King
Our newly renovated Signature Suites offer a spacious living room and contemporary décor to make you feel at home in the mountains of Banff. These suites feature a large bedroom with one king bed with a double sofabed in the living room.
Royal Suite King
Offering unsurpassed luxury, this grand Banff suite was designed for royalty, dignitaries and extra special occasions. This unforgettable suite features a reception foyer, spacious living room, grand piano, upper perimeter library, powder room and more.
Fairmont Gold Queen/Queen
These comfortably cozy, yet contemporary rooms feature rich fabrics, individually styled furniture and art with limited views of the hotel grounds or buildings. Bathrooms include a granite vanity, slate flooring and European-style body spray shower
Fairmont Gold View Dbl/Dbl
These comfortably cozy, yet contemporary rooms have rich fabrics, individually styled furniture and art with views of the Bow Valley, Spray Valley or Tunnel Mountain. Bathrooms include a granite vanity, slate flooring and European-style body spray shower.
Fairmont Gold View 2Queen
These comfortably cozy, yet contemporary rooms have rich fabrics, individually styled furniture and art with views of the Bow Valley, Spray Valley or Tunnel Mountain. Bathrooms include a granite vanity, slate flooring and European-style body spray shower
Fairmont Gold Jr Ste King
These spacious and contemporary suites feature a defined bedroom, a large living area, rich fabrics, individually styled furniture and art. Bathrooms include a granite vanity, slate flooring and European style body spray shower
Fairmont Gold 1Bdrm Suite
Spacious, contemporary and ideal for entertaining, these suites feature an elegantly appointed living room, private entrance, and individually styled furniture and art.
2-Bedroom Suite
These suites feature a grand parlour living room, Bose stereo system, crown molding, individually styled furniture, a powder room and private entrance. Each bedroom has their own bathroom, offering total comfort and privacy.
Fairmont Gold 2-Bdrm Suite
These suites feature a grand parlour living room, Bose stereo system, crown molding, individually styled furniture, a full bathroom and private entrance. Each guestroom has a private bathroom, offering total comfort and privacy.
Moderate Queen
Distinctly furnished and cozy in character, our charming Fairmont Rooms are suitable for individuals.
Gallery 2-Bedroom Suite
The ultimate Castle experience, the Gallery Suite is a two bedroom, newly renovated suite combining luxury and refinement with distinctive architectural detail.
- 757 rooms
- 100% non-smoking hotel
- Baby bed
Our restaurants and bars
Good looking and bold, The Vermillion Room welcomes you with open arms, a delectable menu and effortless charm. Step into a grand space that sweeps you off your feet, in a beautiful brasserie with a bustling atmosphere and a menu to delight in.
STOCK Food & Drink is simple: a locally inspired and stylishly STOCKed market that brings the best gourmet food and drink to Banff. Fostering relationships with local farmers, STOCK delivers a true sense of alpine living. Curators of extraordinary coffee,
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A rare experience! Delivering the best of Alberta beef with a menu developed through lasting relationships with local farmers and purveyors. From our delectable menu to our spirited cocktails, everything you see in front of you is made in-house.
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Charcuterie so good that you won't want to share. Curated selection of the best house-cured meats, artisan cheeses perfectly paired with our pantry of preserves and the best part of all, the best selection of wine to elevate your charcuterie game.
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Nestled in the woods above the Bow and Spray rivers, is our Bavarian cottage-style Waldhaus Restaurant. Feast on a hearty menu of authentic Alpine cuisine, including Schnitzel and Fondue, in an atmosphere reminiscent of an old hunting cottage.
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From tempting appetizers, hand-made pasta and the ultra-thin, ultra-delicious pizzas, Castello Italiano will have you playing on your passions for rustic Italian food. Come celebrate the simple pleasures of great food, and wine.
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Pinkies Up! We are proud to present a menu steeped in tradition and designed to create the most memorable of Fairmont experiences. The Rundle Lounge takes on England's most beloved ritual to new heights with 12 of our finest loose leaf teas.
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With views of the celebrated Stanley Thompson fairways, luminous rivers and unforgettable mountains, Stanley's Smokehouse is the ideal venue for that good ol' Southern barbeque. Closed for the Season, Opening in May 2020.
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Are you ready to put the sizzle in your summer? Join the fiesta down at Lookout Patio! Views of the Bow Valley and authentic Mexican fare what's stopping you from joining us for some amazing margaritas and tasty tacos? Opened seasonally.
Rundle Lounge is pleasant and bright by day, enchanting and intimate by night. The Lounge offers a spectacular view of the Bow Valley and is a favorite with the cocktail crowd. Lounge menu available.
This relaxed, informal lounge is located in the Stanley Thompson lobby. Old school vibes and new school drinks, Ramsay Lounge will have you sipping you cocktails Aprés ski, hike or Aprés anything you like. Ramsay Lounge is the ultimate place to be!
Waldhaus Pub & Patio is the ultimate place to relax and enjoy the mountain scenery all around you; sample from a tempting menu of popular pub fare and Bavarian delights, along with a superb beer selection including authentic Hacker Pschorr beers.
Dear Rusty P., Thank you very much for taking the time out of your day to complete our online survey regarding your stay at the Fairmont Banff Springs. We are truly honoured that you chose to celebrate your one year anniversary with us and so pleased to see that your stay was so enjoyable. Your compliments on our hotel and service are very much appreciate. It is certainly my pleasure to share them with the entire team. Thank you again for sharing your experience. We do hope that we will have the pleasure of welcoming you back to the Castle in the Rockies soon. In the meantime, if you require further assistance please do not hesitate to let me know. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
Dear Edis K., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Banff Springs. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to each of our valued guests. Please allow me to express my sincerest apologies you were not fully satisfied with your room allocation. Please rest assured that we have taken the appropriate measures and are reviewing your concern with the necessary internal parties in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Eric Abbott
Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. While we are pleased to see that you enjoyed your overall stay, I am so sorry you felt the hotel was only partially opened. Please be assured that I have shared your feedback with our senior management team. Certainly not as an excuse but rather as an explanation The Vermillion Room is open each day for breakfast from 7am to 11am. Perhaps you were dining for breakfast prior to 7am? Furthermore, I am so sorry that you found your spa experience to be disorderly due to our refurbishment. Unfortunately there is never a good time to arrange such projects however we do hope that we will have the opportunity to welcome you back next year, and you will be able to enjoy the changes that were made. Thank you again for sharing your experience. We do appreciate your loyalty to the hotel over the US Thanksgiving weekend. We do hope that we will have the opportunity to welcome you back in 2020. Please do not hesitate to let me know if I can be of assistance to you. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is nice to hear you thought the hotel was 'one of a kind'. Thank you! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our records show that you are not yet a member of our loyalty program and we would love to have you. If you would welcome contact from a Front Office colleague to quickly sign up please let me know! Thank you again for sharing your experience, and we hope that should your travels bring you back to Banff that the Fairmont Banff Springs will be your hotel of choice. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
Congratulations on your engagement! We are thrilled to see that your weekend at the Castle was perfect and truly appreciate your compliments. Our team takes great pride in helping our guests celebrate their special occasions so it is certainly my pleasure to pass your comments onto the entire team. I would however like to apologize for the inconvenience you experienced with your check out. Thank you again for sharing your experience. We hope that we will have the opportunity to welcome you and your fiancé back to the hotel soon. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
Dear Richard D., Thank you very much for taking the time to provide your feedback regarding your recent stay at the Fairmont Banff Springs. Exceptional service is what we strive to be known for, and as such I am disheartened to hear that your stay was anything less than exceptional. Please allow me to express my sincerest apologies that we were not able to rectify these concerns before your departure. Rest assured that we have taken the appropriate measures to address the problem with our teams in order to prevent any future occurrence. A member of our team will be reaching out to you directly in order to discuss this with you further. Sincerely, Eric Abbott Front Desk Manager on Duty
Thank you for taking the time to share your comments concerning your stay at the Fairmont Banff Springs. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you did not have a perfect stay. I would greatly appreciate it if you would be willing to provide further information about any service problem or concerns in your room you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Did you bring your concerns to the VIP concierge team's attention? I am so sorry if we were not able to assist. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
Dear Mr. F., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Banff Springs. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. The arrival experience is something the front desk team prides themselves on so I am disheartened to hear that the front desk colleagues were not friendly and welcoming. I am additionally saddened to hear you did not enjoy your room. As a Heritage Property, the layout and design of all our rooms are different based on the location. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Lindsey Curry
Thank you very much for taking the time to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. While we are pleased to see that your overall stay was wonderful, I would like to sincerely apologize for the disappointment with the size of your room and the incorrect dates of your stay. I can certainly appreciate the undue stress that this caused however pleased to hear that our team was able to amend your booking without any challenges. We do appreciate you bringing it to our attention so that we can investigate internally to see how this error was made and prevent re-occurrence in the future. Thank you again for sharing your experience. We do hope that we will have the pleasure of welcoming you back for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
Thank you very much for taking the time out of your day to complete our online survey regarding your stay at the Fairmont Banff Springs. We are truly honoured that you chose to return to our hotel to celebrate your 35th wedding anniversary. Our team takes great pride in helping our guests celebrate their special occasions. It is certainly my pleasure to share your compliments with the entire team. Thank you again for sharing your experience. We do hope that we will have the pleasure of welcoming you back for a future stay. In the meantime, if you require further assistance please do not hesitate to let me know. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
Thank you very much for taking the time to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. We appreciate the feedback you have shared. A hotel representative will be in touch with you directly. Sincerely, ~ Fairmont Banff Springs
We very much appreciate your positive score on this online survey. We know it takes a few moments of your time to complete, and we value what it tells us about our products and services. It is nice to hear that you experienced warm and friendly service during your TD Wealth events. If your travels should bring you back to Banff, we hope you would stay with us again and do not hesitate to let us know if you have any outstanding questions about your recent stay. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
We are so pleased to see that your stay with us at the Fairmont Banff Springs was so enjoyable. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. While we are pleased to hear that you found our services to be good, I regret you did not find value in your stay. Please be assured that your feedback regarding the price for parking and our food and beverage have been shared with our senior management team for their review. Thank you again for sharing your experience. Please do not hesitate to let me know if I can be of further assistance. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
Thank you very much for taking the time to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. We appreciate the feedback you have shared. A hotel representative will be in touch with you directly. Sincerely, ~ Fairmont Banff Springs
Thank you for spending your birthday celebration here with us and we very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback about our facilities and service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Banff Springs. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies that you did not have a comfortable rest as the mattress, pillows and sheets were not to your personal preference. I am truly sorry about that. I will share your comments with our rooms division team. If there are personal preferences you would like us to permanently note on your loyalty profile, we certainly can. Do let us know. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs
We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. We are always looking at ways to improve and feedback such as your is so valuable to us. Thank you for taking the time to speak with Harkaran Hura, our Fairmont Gold Manager yesterday. The specifics you shared about the Fairmont Gold vegetarian options, individual portions of crudités and value are very much appreciated and will certainly be reviewed with the team. Thank you again for sharing your experience. We do hope that we will have the opportunity to welcome you and your family back to the Castle soon. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
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