Hotel - Fairmont Hotel Macdonald
Fairmont Hotel Fairmont Hotel

Fairmont Hotel Macdonald

4.5/5 4,690 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Squash court
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Conventions hotel
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Hotel location

Your meetings and events

All Meeting rooms are elegant in decor, have natural lighting, feature permanent walls and are unimpeded by pillars.

Fairmont Hotel Macdonald Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 0 m2 0 m 0 0 15 0 0
GAZEBO 29 m2 0 m 40 0 0 0 0
CAVANAUGH 35 m2 0 m 12 0 0 0 0
EDMONTON 75 m2 0 m 50 20 20 30 0
DRAWING 100 m2 0 m 60 30 30 40 60
JASPER 104 m2 0 m 60 25 30 40 60
WEDGWOOD 139 m2 0 m 125 32 40 70 110
EMPIRE BALLROOM 334 m2 0 m 300 0 0 200 250

Our rooms

Each of the hotel's 198 classically-designed guestrooms, including specialty suites are tastefully adorned with the finest amenities expected of a 4 star luxury hotel.Guestrooms offer various views of the city or North Saskatchewan River Valley, and are well-appointed with a premium-stocked mini fridge, LCD TV, a bath or walk-in shower, two terrycloth bathrobes, and individual air conditioning.

  • 198 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • WIFI in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 4,690 reviews

Our guest reviews for
Fairmont Hotel Macdonald

100% genuine reviews from our guests

Find out more
Kären M. Couples - 04/12/2019 Confirmed reviews ALL
« Staycation »

We stayed at the gold floor at the hotel Mac- Compared to the other floors in the other Fairmont hotels, this one was not quite as lovely. The food selection was much less, and they only had two wine glasses out, and people had to wait for wine glasses, and also in the morning, the breakfast wasn’t as great as the other gold floors in other cities. Overall the service was quite good except for the fact that the lounge never did seem to be fully stocked. There wasn’t even ice at the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for taking the time to complete a survey and share your comments from your recent stay at Fairmont Hotel Macdonald. We truly value and appreciate you as a guest. I was very sorry to read of your experience and our missed service standards. While this is unusual for Fairmont Hotel Macdonald, I assure you that I have shared your comments with the departments involved and you can expect someone from the hotel to be reaching out to you shortly. If I can be of any assistance in future stays I can be reached directly at T: 78…. Sincerely, Asia Johnson Executive Assistant

Joy D. Families - 04/12/2019 Confirmed reviews ALL

i was a little disappointed by the room , i had booked a room with two beds and when we arrived a little later than we had anticipated , the room that was ready for us was a king bed . which is usually my preference. the situation was handled quickly and we were moved to the 8thfloor . in a room that the windows didnt open and were very small. no river view. but other than that the stay was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. d., Thank you for choosing Fairmont Hotel Macdonald and for taking the time and trouble to complete a survey following your recent stay. We value and appreciate this feedback so we can provide our guests with the best service possible. While we are happy you enjoyed your overall stay with us, I apologize for your check in experience. I will be sure to share your comments with the Front Office Team. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Yours Sincerely, Asia Johnson Executive Assistant

Anonymous Families - 03/12/2019 Confirmed reviews ALL
« Wonderful! »

We were at the Hotel to celebrate my late sister's life. We were the guests of the day with a beautiful room and treats. The treatment we received from all staff was first class. The buffet breakfast had a great variety and our server was extremely pleasant and friendly. Early online check in was easy and fast. One of the best stays I've experienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We truly appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is our genuine hope to provide exceptional service to each and every one of our valued guests. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Wendy Business - 03/12/2019 Confirmed reviews ALL

Thanks for the opportunity to comment. My stay was great. One small issue with used toiletries in the room when I arrived, but I think that was an oversight. Bed was comfortable, wifi was excellent, and Smudge was adorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., We truly appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is our genuine hope to provide exceptional service to each and every one of our valued guests. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms. H., I will be sure to share the feedback regarding toiletries with the Director of Rooms so they are aware. (Housekeeping Management) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

David Solo - 03/12/2019 Confirmed reviews ALL
« Friendly staff. Disgustingly dirty room »

Staff were great as usual. Friendly and attentive. Room was dusty, bed wasn’t made, called front desk about four times complaining of noise next door, garbage was left in trash cans. Felt like someone has just stayed in and then left the room with no turnover. Moved across to the Westin for my second and third night in Edmonton.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for choosing Fairmont Hotel Macdonald. We truly appreciate you taking the time to complete a survey regarding your stay. I have taken note of the housekeeping concerns that you experienced. I sincerely apologize for this and the affect this may have had on the level of your comfort. Please be assured, I have advised the Executive Team. You can expect someone to be reaching out to you shortly! Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly prior to any future stays, as I would love to ensure your stay is exceptional. Sincerely, Asia Johnson Executive Office

Gord T. Business - 03/12/2019 Confirmed reviews ALL

From the moment you arrive, you are treated professionally and promptly. The front desk ensures everything has been looked after for you making check=in quick and easy. The House Keeping staff are also making you feel welcomed, with warm greetings as you go to your room. The Staff at the Lounge and Harvest room seem to read your mind making your dining experience extra special. Michelle and Douglas in the Harvest Room as well as Michelle, Cameron and Emily in the Gold Lounge are incredible Ambassadors to your fine Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We truly appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is our genuine hope to provide exceptional service to each and every one of our valued guests. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Nadia Business - 02/12/2019 Confirmed reviews ALL
« Nice hotel but the Christmas light flashing was very disturbing »

The room was lovely but I had to keep my blackout drapes closed because of the flashing red lights that made my room feel like I was in the red light district in Amsterdam. I stayed in room 407.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you for choosing Fairmont Hotel Macdonald and for taking the time to share your experience. I am very sorry to learn that your stay was impacted by flashing lights and that our team was unable to assist with a room move to ensure your comfort. I apologize profusely for the feelings of disappointment this caused. It is our genuine hope that we will have a future opportunity to welcome you back to our hotel. I invite you to contact me directly in advance of your next arrival as I would like to personally ensure your stay is nothing short of exceptional. Thank you again for your feedback. It is truly appreciated. Sincerely, Asia Johnson Executive Assistant

Heather Friends - 30/11/2019 Confirmed reviews ALL
« Great! »

Wonderful! Great service and beautiful room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for choosing Fairmont Hotel Macdonald and for the great review of our hotel! We appreciate you taking the time to complete a survey regarding your recent stay. We are so glad that you enjoyed your stay and hope to see you again very soon. Looking forward to warmly welcoming you back to Fairmont Hotel Macdonald; your home away from home. Sincerely, Asia Johnson Executive Assistant

Anonymous Business - 30/11/2019 Confirmed reviews ALL

Meh Very disappointed with noise and heat level in room - asked to accommodate but only with surcharge?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for choosing Fairmont Hotel Macdonald and for taking the time to share your experience. I am very sorry to learn of the reported heat level and noise disturbance encountered, and I deeply regret the impact this had on your stay. Our team is committed to enforcing our zero tolerance noise policy, and are always happy to address any concerns brought to our attention. I apologize profusely that we were unable to provide assistance and offer you a room move. Can you provide more information with what you mean in regards to "only with surcharge?" It is our genuine hope that we will have a future opportunity to welcome you back to our hotel. I invite you to contact me directly in advance of your next arrival as I would like to personally ensure your stay is nothing short of exceptional. Thank you again for your feedback. It is truly appreciated. Sincerely, Asia Johnson Executive Assistant

Anonymous Couples - 29/11/2019 Confirmed reviews ALL
« Fabulous »

We had a great weekend getaway , beautiful place . Was my second time staying there and was everything we expected. Thank you for helping me make this a special time .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We truly appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is our genuine hope to provide exceptional service to each and every one of our valued guests. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Charlie A. Couples - 29/11/2019 Confirmed reviews ALL
« Great! »

Friendly and helpful staff and great room and hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for choosing Fairmont Hotel Macdonald and for the great review of our hotel! We appreciate you taking the time to complete a survey regarding your recent stay. We are so glad that you enjoyed your stay and hope to see you again very soon. Looking forward to warmly welcoming you back to Fairmont Hotel Macdonald; your home away from home. Sincerely, Asia Johnson Executive Assistant

Jake L. Couples - 29/11/2019 Confirmed reviews ALL
« Romantic Staycation »

I was pre-checked in on the request floor. I was given two complimentary cocktail tickets for use in the confederation lounge as a rewards member. The room was beautiful and we had a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for choosing Fairmont Hotel Macdonald and for the great review of our hotel! We appreciate you taking the time to complete a survey regarding your recent stay. We are so glad that you enjoyed your romantic staycation and hope to see you again very soon. Looking forward to warmly welcoming you back to Fairmont Hotel Macdonald; your home away from home. Sincerely, Asia Johnson Executive Assistant

Dale Couples - 29/11/2019 Confirmed reviews ALL
« Relaxing »

During our stay we had a very professional massage. We went for drinks in the lounge and had great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We truly appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is our genuine hope to provide exceptional service to each and every one of our valued guests. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Anonymous Business - 27/11/2019 Confirmed reviews ALL
« Impeccable service »

I appreciated the pre-stay email, getting ready for our stay. Little touches like having my name programmed into the tv was a nice personal touch. The Sunday brunch was fantastic also. The nachos and service at the lounge weren’t the best but the little breakfast bar was a nice touch each morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for choosing Fairmont Hotel Macdonald and for the great review of our hotel! We appreciate you taking the time to complete a survey regarding your recent stay. We are so glad that you enjoyed your stay and hope to see you again very soon. I will be sure to share your feedback in regards to the lounge & nachos; thank you for letting us know! Looking forward to warmly welcoming you back to Fairmont Hotel Macdonald; your home away from home. Sincerely, Asia Johnson Executive Assistant

Kari Couples - 27/11/2019 Confirmed reviews ALL
« Customer Service was the highlight. »

It seems as though the dated amenities are juxtaposed with outstanding attention to detail in customer service. The gold upgrade was a real treat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We truly appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is our genuine hope to provide exceptional service to each and every one of our valued guests. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Belinda H. Business - 26/11/2019 Confirmed reviews ALL
« Staff were all very helpful and accommodation was very nice. »

Staff were all very helpful and accommodation was very nice. Your amenities are really expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., We very much appreciate your comments regarding your stay at the Fairmont Hotel Macdonald. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also share your feedback about the price tag of our amenities. Thank you for sharing this feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

J. G. P. Couples - 26/11/2019 Confirmed reviews ALL
« Great Experience »

From start to finish, our stay was great. Nella stood out from a host of excellent staff to see us checked in and comfortable with all of our questions and concerns and answered. The Gingerbread House was a great holiday treat along with the beautifully decorated tree. Our dining experiences were very nice in both food and service. We very much enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We truly appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is our genuine hope to provide exceptional service to each and every one of our valued guests. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Lisa R. Business - 26/11/2019 Confirmed reviews ALL
« Wonderful experience, excellent customer service. »

I had a lovely stay at the Macdonald, while attending the RMA convention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., We truly appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is our genuine hope to provide exceptional service to each and every one of our valued guests. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Anonymous Business - 26/11/2019 Confirmed reviews ALL

Excellent. Only complaint would be the $31.50 cost for a tiny bottle of wine from the mini bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for chosing Fairmont Hotel Macdonald and for taking the time to respond to this survey regarding your recent stay. While I am thrilled you enjoyed your overall stay, I noted your comments regarding the cost of wine from the mini bar. I will be sure to share this feedback with the Director of Food & Beverage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Great as always. Feels like home in Edmonton.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., We truly appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is our genuine hope to provide exceptional service to each and every one of our valued guests. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to warmly welcoming you back to your home away from home; our Chateau on the River! Sincerely, Asia Johnson Executive Assistant

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