The Plaza - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 3,998 reviews

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The Plaza - A Fairmont Managed Hotel
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+ 25 Services

Hotel extras

  • Labeled ALLSAFE

  • Peerless luxury for over a century in a New York City landmark

  • In the center of Manhattan at 5th Avenue and Central Park South

  • Spacious rooms and suites combining opulent décor and premium amenities

  • A selection of elegant meeting facilities including the regal Grand Ballroom

Hotel location

The Plaza - A Fairmont Managed Hotel

5th Avenue at Central Park South
10019 new york
united states

Tel: +12127593000

Fax: (+1)2127593001

Check-in from 15h00

Check out up to 12h00

  • By plane

    JOHN F KENNEDY INTL AIRPORT At 32.19km / 20 miles

  • By plane

    LA GUARDIA AIRPORT  At 20.92km / 13 miles

  • By plane

    NEWARK LIBERTY INTL AIRPORT At 35.41km / 22 miles

GPS:40.764268, -73.974155

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

THE PALM COURT

For over 100 years, The Palm Court has been New York City's iconic destination for Afternoon Tea. The Palm Court is a timelessly elegant setting for breakfast, afternoon tea, evening fare and crafted cocktails.

Your meetings and events

The scene of countless memorable occasions since 1907, the opulent Plaza Grand Ballroom has been restored to its legendary grandeur. Thoughtful amenities, up-to-the-minute technology and expert professional services make it a truly incomparable venue.The hotel features 5,000 square feet of elegant meeting space. With seven rooms all equipped with state-of-the art conferencing equipment, our venue can accommodate events of up to 150 people and up to 450 people if all seven rooms are open.

Room descriptions and layouts

8 

meeting rooms

From 1 to 500 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Office

  • Podium

  • Lectern

  • Day light

  • Airconditioned meeting room

  • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

From fine fabrics and sumptuous furnishings to timelessly elegant décor and lavish amenities, our 282 spacious accommodations offer unparalleled comfort in New York City's heart. Guests in our inimitable collection of suites enjoy 24-hour butler service. Rooms offer wireless high-speed internet access - flat screen TV - bathroom with beautiful mosaic tiles - writing desk and chair - sitting area - mini bar - iron and ironing board

Our guest reviews for
The Plaza - A Fairmont Managed Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,998 reviews

Good stay

Customer review rating 4.0/5

D. Families - 02/12/2021 Confirmed reviews ALL

Overall was a great experience . Turn down service never happened that was suppose to be provided . Great location , iconic hotel

Poor service

Customer review rating 1.5/5

Andrew Solo - 01/12/2021 Confirmed reviews ALL

I had multiple interactions with the staff that I found to be pretty off putting. For example, I had a do not disturb sign up on my suite and the staff still knocked/entered.

Great location, friendly kind staff! And the hotel was alive with great energy!

Customer review rating 5.0/5

Sarah B. Families - 01/12/2021 Confirmed reviews ALL

Walking into the Plaza, I was taken back to many moons ago when I first stayed there. The lobby was beautiful. The energy in the hotel was exciting. The security at the door made me feel comfortable going back to New York after a few years. It was memorable! And I am so glad I got to share this with my niece! The rooms were a little tired. But the staff and everyone we encountered in the hotel made up for it!

Landmark hotel

Customer review rating 4.0/5

Ric Couples - 30/11/2021 Confirmed reviews ALL

We received a great service during our stay at the hotel. The only thing we were not satisfied with was the “upgrade” that we received and were charged for. We booked a Plaza King room and asked for an upgrade to a Deluxe King. When we checked into the hotel web we’re not notified that we got the upgrade and when we got to the room it look exactly as the Plaza King layout so we thought we hadn’t received the upgrade. Our surprise was when we checked out and noticed the upgrade charge. When we asked about it we were told that our room was a Deluxe King, even when the size was the same as the Plaza King and the bathroom didn’t have the amenities of the Deluxe King. The justification was that the layouts shown in the webpage are not the same as what the rooms may be. I think this has to be better clarified during the check in process.

Always a Great experience

Customer review rating 5.0/5

Maria Families - 30/11/2021 Confirmed reviews ALL

As a guest who frequented The Plaza, it always did and still has the elegance, charm and filoxenia it had in my previous trips. They even had a bed and bowls for my puppy awaiting in the room.. The location is perfect for sightseeing, shopping and just enjoying a beautiful part of the city.

Great location, helpful concierge, poor service

Customer review rating 2.5/5

Tony S. Couples - 30/11/2021 Confirmed reviews ALL

Terrific location, concierge staff. very helpful, amenities very poor, nowhere to get a cup of coffee and a biscuit! Palm Court booked up every afternoon and champagne bar and lobby area nowhere near big enough for a hotel of this size plus very limited menu available.

classic old school luxury hotel , like family .

Customer review rating 5.0/5

Anonymous Families - 30/11/2021 Confirmed reviews ALL

A returning home feeling all round , marvellously run , spotless, super friendly, reliable and as always luxurious.

Excellent!

Customer review rating 5.0/5

Lauren M. Couples - 30/11/2021 Confirmed reviews ALL

W shine went above and beyond to make our stay/wedding weekend incredible and unforgettable!

Unmatched Service

Customer review rating 5.0/5

Angela Families - 30/11/2021 Confirmed reviews ALL

It’s like being in a luxuries hotel in Europe, but right in the heart of NYC. We thoroughly enjoyed our 4 day stay. Ordered room service for all our meals and always had a wonderful, delicious, and timely experience. The front desk was always kind and helpful, maintenance was very attentive, housekeeping kept things spotless and bellman were the best I’ve seen. Please never change the bathrooms - they are works of art! We can’t wait to go back!

Customer review rating 5.0/5

Dana G. Families - 30/11/2021 Confirmed reviews ALL

It was a wonderful stay !!

Wonderful stay

Customer review rating 5.0/5

Martha T. Couples - 29/11/2021 Confirmed reviews ALL

We felt very taken care of. We chose the Plaza as a 60th birthday celebration week.

Second time to stay. Disappointed with fb management

Customer review rating 2.0/5

Dema Families - 29/11/2021 Confirmed reviews ALL

Front desc were professional and the best thing in the hotel. The location is super and the food at the lobby and palm room is super. But about in-room dining They got us bad complimentary fruit . Rotten rambutan. And rotten oranges they changed them after complaining to other rotten fruit . They were soft old. And the thanksgiving lunch was horrible . Food was so bad and no decoration on the tables !

Good stay

Customer review rating 4.0/5

Peter L. Couples - 29/11/2021 Confirmed reviews ALL

Very nice, for an old world hotel. Great upgrade!

Amazing experience at a classic NYC hotel

Customer review rating 5.0/5

David W. Couples - 29/11/2021 Confirmed reviews ALL

I thoroughly enjoyed my experience at the Plaza Hotel. It has such a classic and elegant vibe with amazing staff! The amenities are definitely 5 star, and the location is perfect!

Outstanding stay

Customer review rating 5.0/5

Évaz Families - 28/11/2021 Confirmed reviews ALL

The hotel, the room was everything I always dreamed for. We were on the 14th floor with a view on Central Park. The bathroom was huge and the bed very comfortable! My sister and I, we love the smell in the hotel, something florals you can smell in the hallway and in the room. We also had breakfast at the Palm and the food was delicious. I will definitely go back and I want to try the tea time! Perfect location too!

Customer review rating 4.0/5

Anonymous Couples - 28/11/2021 Confirmed reviews ALL

Very good except for lack of coffeemaker in room. I ordered a cup of coffee for myself and a cup of decaf for my husband, and the bill was $47.17, not including tip!

You lost a very loyal very long term client

Customer review rating 1.0/5

Kimberly M. Business - 28/11/2021 Confirmed reviews ALL

As usual I used my centurion card to book my last stay. I believe four nights. I’m some mix up that room was supposedly promised to someone. I was in a business meeting around 2 when my phone rang with the front desk manager telling me I was ineligible for the 4 on checkout ans must vacate immediately. I stay at the hotel about once a month 2-5 nights per stay. I don’t expect any special treatment but I do expect effort and respect. So. You have lost a client.

Luxurious accommodations

Customer review rating 5.0/5

Cheewest Families - 26/11/2021 Confirmed reviews ALL

My daughter and I recently flew to New York and had a wonderful time staying at the Plaza Hotel. We enjoyed the room service and appreciated the fact they were pet friendly.

Dear Mrs. W., We very much appreciate your comments regarding your stay at the The Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Cozonis Managing Director

Our most recent 20 reviews

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