Fairmont Le Château Frontenac 5 stars

Customer review rating 4.6/5 13,709 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Fairmont Le Château Frontenac
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+ 19 Services

Hotel extras

This heritage urban resort will seduce you with its breathtaking views of the St. Lawrence River and the architecture of the Old fortified City, designated a UNESCO World Heritage Site.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Boat excursionsPaying
Catering
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 23 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Fairmont Le Château Frontenac

1 rue des Carrières
CITQ No. 040703
G1R 4P5
quebec city
canada

Tel: +14186923861

Fax: (+1)418/6921751

Check-in from 16h00

Check out up to 12h00

  • By plane

    MTL / P ELLIO TRUDEAU INTL APT  At 268km / 166.53 miles

  • By plane

    QUEBEC JEAN LESAGE INTL APT  At 18km / 11.18 miles

GPS :46.811864, -71.20626

Companies

  • ICE HOTEL 13.5 km / 8.39 mi
Companies

Your meetings and events

23 meeting-banquet rooms for a total of 40000 sq. ft. on two floors including the Chateau sumptuous ballroom with its authentic crystal chandeliers.Hotel can accommodate up to 1000 people that have ready access to a business center and a state-of-the-art audio-visual equipment rental PSAV, both on site.All the meeting rooms are equipped with the latest technology including high-speed Internet connections and have large windows overlooking the St-Lawrence River and the Old Quebec

23 

meeting rooms

From 1 to 730 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Screen

  • Videoconferencing

  • Audio and video equipment

  • Office

  • Lectern

  • Podium

  • Day light

  • Airconditioned meeting room

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Discover the best view of the St-Lawrence River or the architecture of Old Quebec City. Fairmont Le Chateau Frontenac is Canada's most beloved hotel. In any one of our beautifully furnished accommodations including 611 guestrooms and suites, you will feel an elegant touch of historic Europe. Our accommodations offer an unparalleled level of luxury and service.

Fairmont One King Bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Two Double Beds

  • Max. number of persons: 4
  • Area: From 16 / 172 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont One King City View

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Two Double Riverview

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Mini Bar

Deluxe One King Bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two Double Beds

  • Max. number of persons: 4
  • Area: From 16 / 172 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe One King City View

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe One King Riverview

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold One King City View

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Queen

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont City View Queen

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold City View Dbl Dbl

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Queen

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe City View Queen

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe City View Dbl Dbl

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe River View Queen

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Riverview Dbl Dbl

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Signature King

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold City Dbl Dbl

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Riverview Queen

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Riverview King

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Signature King

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Signature Dbl Dbl

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Moderate Double

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

STARBUCKS COFFEE

Type of cuisine: Cafe

Located on the terrace level at Fairmont Le Château Frontenac, Starbucks is your perfect stop before a busy day exploring and touring Québec City. Gourmets on-the-go will enjoy a variety of fine sandwiches, salads and pastries.

PLACE DUFFERIN

Type of cuisine: Regional

Located on the Dufferin Terrace, Place Dufferin awaits you in a relaxed and elegant setting with an incomparable view of the St-Lawrence River. This restaurant offers sumptuous buffets for breakfast.

BISTRO LE SAM

Type of cuisine: Bistro

An experience in constant evolution throughout the day. Lunch menu, creative dishes to share, trendy happy hours, innovative mixology and evening entertainment.

CHAMPLAIN RESTAURANT

Type of cuisine: Regional

A culinary journey through the discovery of a new Québec cuisine by Chef Stéphane Modat. Old World cuisine meets the New World. Come discover and explore the new frontiers of our celebrated regional cuisine.

1608 WINE AND CHEESE BAR

Non contractual photo

Inspired by the year of Quebec City's founding, 1608 Wine & Cheese Bar offers one of the largest varieties of top Quebec cheeses in Canada, sourced from its unique Cheese Room, and coupled with the top wine offerings the world has to offer.

Our guest reviews for
Fairmont Le Château Frontenac

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

13,709 reviews

Customer review rating 4.6/5

Shawn B. Couples - 05/04/2020 Confirmed reviews ALL

Was great just bad timing with the covid 19 everything was shutdown couldn’t use any of the hotel facilities

Dear Shawn b., We very much appreciate your comments regarding your stay at the Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, especially through difficult times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIMON BOVOLI ASSISTANT MANAGER FRONT DESK Fairmont Le Château Frontenac 1, rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 … 2181 F + 1 … 3743 si… fairmont.com

Wonderful experience

Customer review rating 4.6/5

Anonymous Families - 29/03/2020 Confirmed reviews ALL

We stayed at the Chateau Frontenac for my daughter’s 8th birthday. Of course it was beautiful but on top of that, I was so impressed by the staff. So helpful, kind and friendly! We didn’t want to leave.

Dear Madeleine T., We very much appreciate your comments regarding your stay at the Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIMON BOVOLI ASSISTANT FRONT DESK MANAGER NATIONAL SECRETARY, LES CLEFS D'OR CANADA Fairmont Le Château Frontenac 1, rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 … 2181 F + 1 … 3743 si… fairmont.com

We have always loved staying here and will continue to do so.

Customer review rating 4.6/5

Karleen Families - 29/03/2020 Confirmed reviews ALL

Unfortunately do to the current situation at the time of our stay we didn't have the same stay the we usually do. We understand that the circumstance at the time limited our opportunity to full fill the events that we had planned, it was just unfortunate and hope that our next visit will not be faced with any unforeseen circurmstance.

Dear Karleen P., We very much appreciate your comments regarding your stay at the Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback especially during difficult times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIMON BOVOLI ASSISTANT FRONT DESK MANAGER Fairmont Le Château Frontenac 1, rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 … 2181 F + 1 … 3743 si… fairmont.com

Mystical/beautiful setting/historical

Customer review rating 4.6/5

Rosalie B. Couples - 25/03/2020 Confirmed reviews ALL

Superb service/warm friendly staff/delicious food/clean/gorgeous view/overall a wonderful place to visit. Thanks

Dear Ms B. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Amazing Stay

Customer review rating 4.6/5

Roxanne T. Families - 25/03/2020 Confirmed reviews ALL

Amazing experience with customer service! All of the restaurant staff was wonderfully attentive and housekeeping was stellar. Front desk and Concierge were always willing to help! Will definitely be back with the entire family!

Dear Ms T. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Friendly staff

Customer review rating 4.6/5

Leeann Couples - 25/03/2020 Confirmed reviews ALL

Our room was clean, everyone was supper friendly and breakfast was delicious.

Dear Ms and Mr H. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Naughty extra charge

Customer review rating 4.6/5

Mr M. Families - 24/03/2020 Confirmed reviews ALL

Great stay. Clean, comfortable room, pool was lovely. Only unfortunate: We had an extra 60 minibar charge. Our friends who stayed over as well, had an extra 5 charge. Neither was legitimate. Considering 3 families stayed and 2 had illegitimate charges...makes me wonder what is going on. Otherwise, great service and a nice stay.

Dear Mr D. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As of the minibar charges, I don't see them on the final bill of room 3218. Our systems being automated charge the item after a certain period of time when you put it somewhere else. We're aware it might have been a displacement. Do not hesitate to let me know as it would be my pleasure to correct the charge. We are looking forward to welcoming you back at Fairmont Le Château Frontenac and hope you're safe. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Generally good stay; and definitely well located.

Customer review rating 4.6/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

We actually traded our trip to Mexico for a few days in Quebec, where we really love to go. Had two great days of skiing with terrific weather for the time of year. We were also very happy with the food and the service. Our one large disappointment was that we had a problem with the ceiling of our room, and we were transferred to a different room for the last night. Aside from having to unpack, and repack, both clothes and my work, the new room had two smaller rooms, and there was noise coming from the roof for the majority of the night; we did not have a good sleep. We did not complain as the last thing we wanted to do was change rooms again at 10:00 PM. Otherwise, it was my second time on the Gold Floors and we were very happy with it.

Dear Lorne R., Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. I am sorry that your last night's experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I an quite sorry that the last night accomodation was not as excelelnt as the previous nights. There was huge work that needed to be done in that room to stop the water form coming in. Thank you for accepting to move as I think you would of had a worst experience in that room if you would of stayed. I will definately have a look into possible noise sources in the room on the 16th floor. I do sincerely appologise that this last night did not pffer a propoer night's sleep. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SIMON BOVOLI FAIRMONT GOLD & CONCIERGE SERVICES MANAGER NATIONAL SECRETARY, LES CLEFS D'OR CANADA Fairmont Le Château Frontenac 1, rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 … 2181 F + 1 … 3743 si… fairmont.com

excellent service

Customer review rating 4.6/5

Richard B. Couples - 24/03/2020 Confirmed reviews ALL

excellent service very polite

Dear Mr B. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Amazing

Customer review rating 4.6/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

We were caught in the COVID19 experience and le Chateau Frontenac helped our vacation feel super special. Thank you!!!! We will certainly be back and stay in the same hotel. I highly recommend this Fairmont location to anyone who asks.

Dear Ms A. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Great stay

Customer review rating 4.6/5

Hamiltongilbert Families - 24/03/2020 Confirmed reviews ALL

The Gold Floor is well worth it. The Bar and cocktails are great.

Dear Ms H. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Well located

Customer review rating 4.6/5

Kristi Couples - 24/03/2020 Confirmed reviews ALL

The location and the building itself are the only two reasons I'm rating this hotel so high.

Dear Ms S. Thank you for taking the time to share your comments concerning your stay at Fairmont Le Château Frontenac. Excellent service is what we strive to be known for. Therefore, your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to all our guests. We noticed that you were not totally satisfied with your last experience. We would greatly appreciate it if you would be willing to provide further information about any challenge you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac
Customer review rating 4.6/5

Marilisa Families - 24/03/2020 Confirmed reviews ALL

My husband left his watch on the nightstand in our room. We called within an hour of leaving and we were told someone would check right away and get back to us. No one called us back at all. We called the next day and were told nothing was left in the room. The person on the line was very unhelpful and it’s obvious that someone stole the watch. We will not be staying with Fairmont hotels again when there are many other luxury hotels with integrity and honest practices to deal with.

Dear Ms B. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I've asked my colleague Maude Robert to contact you regarding the watch. We understand your disapointment in the wait of the call back. She should be in touch with you by the end of the week. Do not hesitate to contact me if I can be of any assistance. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Good stay

Customer review rating 4.6/5

Amanda Business - 24/03/2020 Confirmed reviews ALL

Hotel was clean and very beautiful. We arrived a bit later but special request were not ready- which were pre-paid. Room service delivered one wrong meal and the so was not able to eat together. Big scheme not a big deal but just put a damper on this.

Dear Ms B. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We're sorry the stawberries and champagne were not in the room upon arrival. We'll have our manager to have a look over what happen to make sure it's an isolated case. It's as well the same manager that will be able to make sure in room dining orders are well taken and delivered. We understand your deception and will make sure you were the only guest to go through this. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

excellent stay

Customer review rating 4.6/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

It was an interesting time in Quebec City! Very ghostly.., with so many places and events cancelled. However, we did enjoy our stay.

Dear Ms L. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Average Stay at an Above Average Property

Customer review rating 4.6/5

Ian Families - 24/03/2020 Confirmed reviews ALL

We were met by lovely staff in unprecedented times in the world - where travel has basically all but ceased. Needless to say, there wasn't much happening at the hotel. The food at SAM was excellent - but unfortunately a couple of things were not up to expectation. First, the alarm in the room went off at 6 am. Second, how can you charge your guest $40 + tax for parking when the place is virtually a ghost town and tourism in the city has all but dried up? Very greedy and unnecessary.

Dear Mr M. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We'll share your comments with the respective managers. We're sorry you left with the impression of being overcharged for parking. That's why I've ajusted the charge to 20$, the rate for special event. We're still adjusting with the crisis and its new reality. Regarding the alarm, I'll let housekeeping know so they can follow up with the maid in charge of the section to reming her of the importance to verify it. We would be honored, when the crisis will be over, to have the chance to have you back with us at Fairmont Le Château Frontenac. We would like to offer you a complimentary ugprade to a deluxe room overlooking the river, with no oreset alarm and a free of charge parking. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac
Customer review rating 4.6/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

I was overcharged. Called numerous times to get straightened out. Was emailed a new invoice; yet have still not received money back on my credit card. Still waiting. Have called numerous times.

Dear Mr B. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I'm sorry you had such a hard time having the final bill settled. I would be please to be person of the situation! I'll wait for your explanations of what's wrong and I'll be pleased to take care of it. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Good Stay

Customer review rating 4.6/5

Denise M. Couples - 23/03/2020 Confirmed reviews ALL

The coronavirus definitely put a damper on our stay but if you're going to be confined to a hotel for much of the time, I can't think of many better options than Chateau Frontenac. Gorgeous hotel, excellent meals, great service. I'd love to visit again under better circumstances.

Dear Ms M. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. I'll be pleased to receive an email from you so I can assist finding the perfect room for this futur stay. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Parfait

Customer review rating 4.6/5

Chris Couples - 20/03/2020 Confirmed reviews ALL

It was sublime. From check-in to departure, every single person was fantastic, helpful, kind, interesting. Thank you so much!

Dear Christopher T., We very much appreciate your comments regarding your stay at the Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIMON BOVOLI FAIRMONT GOLD & CONCIERGE SERVICES MANAGER NATIONAL SECRETARY, LES CLEFS D'OR CANADA Fairmont Le Château Frontenac 1, rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 … 2181 F + 1 … 3743 si… fairmont.com
Customer review rating 4.6/5

Dan M. Business - 20/03/2020 Confirmed reviews ALL

Despite concerns about the Covid-19 pandemic, the staff at your property performed with a sense of calm and professionalism, while acknowledging it was a new day in terms of sanitation and taking pro-active measures to prevent the spread the virus. The food, hospitality and timeless beauty of the Fairmont Le Chateau Frontenac resulted in a memorable business trip. I'll look forward to the day I return to your property.

Dear Mr M. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

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