Fairmont Mayakoba

Customer review rating 4.7/5 5,658 reviews
Fairmont Mayakoba
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+ 25 Services

Hotel extras

  • Guided catamaran tour

  • Free Wi-Fi

  • 24/7 on-property transportation via chauffeured golf carts

  • Access to the Fitness Center for guests Ages 16+

  • On-property birdwatching, boat tours

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis (Nearby)
  • Beach and water sports
  • Bicycles rental
Catering
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún
Playa del Carmen Km 298
77710
riviera maya
mexico

Tel: +529842063000

Fax: (+52)9842063030

Contact email

Check-in from 15h00

Check out up to 12h00

GPS :20.687637, -87.027426

Congress centre

  • Weddings 0.0 km / 0.0 mi
Congress centre

Your meetings and events

27,710 sq. ft. of indoor function space and 20,396 sq. ft. outdoor event lawn. All indoor function space is conveniently clustered on a single level. Two divisible ballrooms 11,215 and 5,000 sq. ft.,7 break-out rooms from 620 to 960 sq. ft.Business center and services. The 13,000 sq. ft. La Isla Event Lawn is ideally located at the center of the resort. Beach area available for memorable events.

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Soundproof

  • More than 48,000 sq. ft. of indoor and outdoor space for meetings and events.

  • Screen

  • Video camera

  • Audio and video equipment

  • Meeting room

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

Fairmont King

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont 2 Queens

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Casita King

  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Signature Casita King

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Lagoon view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Signature Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 45 / 484 sq ft
  • Views: Lagoon view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Beach Area Casita King

  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft
  • Views: Lagoon view *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Beach Area Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Views: Lagoon view *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont View King NS Room

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: Pool side, Panorama view *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont View Queen Queen NS Room

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: Pool side, Panorama view *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Beach Front Casita QQ NS

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Ocean/Sea view, On Beach *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

EL LOBBY LOUNGE

Type of cuisine: International

The updated Lobby Lounge also showcases an entirely new beverage experience and menu complete with upscale appetizers and sampling dishes to share overlooking the waterways, a perfect space for guests to socialize and relax throughout the day!

Lunch

11:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRISAS RESTAURANT

Type of cuisine: Other cooking style

Enjoy the newly redesigned dining spaces at Brisas Mayakoba and its new curated menus featuring a Latin-coastal concept in a spectacular luxury setting, with live music to accompany your meal and stunning views of the Caribbean.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL PUERTO RESTAURANT

Type of cuisine: Other cooking style

This AAA-4 Diamond restaurant is now offering a new Latin-Asian menu designed by Richard Sandoval, regarded as "the father of modern Mexican cuisine". Chef Sandoval spins regional ingredients into beautifully balanced dishes designed for sharing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA LAGUNA RESTAURANT AND LOUNGE

Type of cuisine: Mexican

Located in La Isla area, La Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace overlooking the mangrove and water canals.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Maya

Type of cuisine: Cafe

Inspired by traditional Mayan flavors, Café Maya, located in the main pool area adjacent to the Kids Club, offers delectable products made from the finest ingredients.

LAS OLAS AND AQUA POOL BARS

Non contractual photo

Las Olas Pool Bar captures the refreshing colors of Fairmont Mayakoba's surroundings. Inspired by the water canals that frame this Caribbean paradise, come enjoy refreshing drinks with family and friends.

HIX Bar

Non contractual photo

Take in beautiful panoramic vistas while refreshing with a signature cocktail in our expanded new terrace overlooking the resort's internal navigable water canals.

Our guest reviews for
Fairmont Mayakoba

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,658 reviews

Good stay

Customer review rating 4.7/5

Carmen P. D. Families - 06/04/2020 Confirmed reviews ALL

Wonderful service, beautiful location, incredible SPA, love bufete and lunch

Dear Carmen D., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Peaceful Relaxing Retreat

Customer review rating 4.7/5

Anonymous Families - 29/03/2020 Confirmed reviews ALL

Fairmont Mayakoba is a wonderful relaxing resort. The resort is extremely large and some rooms could use an update but overall a great experience. Breakfast and dinner at La Laguna were excellent. The lobby bar and La Puerta-great food and drinks. Las Brisa-only okay. Service throughout the resort was on point. We were able to take advantage of the Willow Spa and have massages which were relaxing.

Dear Carolyn B., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Excellent customer service

Customer review rating 4.7/5

Glynn A. Couples - 28/03/2020 Confirmed reviews ALL

Everyone was very friendly and helpful; beautiful location as well

Dear Glynn A., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

the place is amazing

Customer review rating 4.7/5

Daniela T. Couples - 26/03/2020 Confirmed reviews ALL

the facilities are very good, the food very tasty, the rooms very comfortable, without a doubt a place I would return to many times

Dear Daniela T., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Beautiful resort!

Customer review rating 4.7/5

Anonymous Families - 25/03/2020 Confirmed reviews ALL

Beautiful resort and well maintained Service was excellent and great food choices.

Dear Urvish B., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Best Vacation I have ever been on

Customer review rating 4.7/5

Joe F. Business - 25/03/2020 Confirmed reviews ALL

The level of service, cuisine, spa, and overall experience completely exceeded expectations. Filberto and Hugo especially stood out. They took the time to explain the menu, and the different local fruit options which positively impacted my experience. They both were very pleasant and made me feel as if I was the only table they were serving, with a restaurant full of guests.

Dear Joseph F., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

This resort is a paradise for us and that is why return year after year. It does not get any better than this.

Customer review rating 4.7/5

Stephanie W. Couples - 25/03/2020 Confirmed reviews ALL

We have traveled to some wonderful resorts but this resort surpasses all that we have had the good fortune to visit. Everything about our visit was superior--the magnificent accommodations, the wonderful food, the multiple choices of recreation, the beautiful grounds, and especially the exceptional staff (from the maintenance, housekeeping, restaurant, front desk, concierge, transportation, golf). We were made to feel very special and treated like royalty. We especially want to commend the exceptional customer service we received from the following staff: Jorge Ayala and Gabriela Castaneda --we met Gabriela for the first time this year. Pictures on the website do not do justice to the beauty of this phenomenal resort. We cannot wait to return to this magical paradise!

Dear Stephanie W., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Awesome week

Customer review rating 4.7/5

Alex H. Families - 25/03/2020 Confirmed reviews ALL

visited with my siblings and their families, we were on the full meal program and had a wonderful time all week, all the food options were great, service great, and the beach was wonderful

Dear Alexander H., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Average stay

Customer review rating 4.7/5

Robyn S. Families - 25/03/2020 Confirmed reviews ALL

It was a busy time. There weren’t enough golf carts to take people to and from the beach and to and from the pool. The food at the restaurants was more like food at an all-inclusive hotel. Definitely did not feel like a five-star resort.

Dear Robin S., Thank you for taking the time to tell us about your experience at the Fairmont Mayakoba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Excellent Service

Customer review rating 4.7/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

We traveled during an unusual time as the spread of COVID-19 became a major concern for many people, reducing the number of travelers. We were very well taken care of during our 1-week stay, including our attentive butler - Daniel. Food was always great. Hotel grounds are expansive with lots of nature which we thinks add to the Mayakoba experience. Beautiful beach, perhaps the best I have experienced in Mexico. Will be back with the family.

Dear Paul D Mr H., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.
Customer review rating 4.7/5

Bill Business - 23/03/2020 Confirmed reviews ALL

Disappointing. The hotel needs to better dBe scrub room location and experience. I originaly booked Beach location ad wad pursuant To take a signature casita. Big mistake. Room was too far from pool. Amenities and Beach.

Dear William C., Thank you for taking the time to tell us about your experience at the Fairmont Mayakoba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Excellent service

Customer review rating 4.7/5

Bvm Families - 23/03/2020 Confirmed reviews ALL

Had the holiday of a lifetime

Dear Bernard V., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Fantastic trip

Customer review rating 4.7/5

Kellie C. Families - 23/03/2020 Confirmed reviews ALL

Fabulous 9 days with my family of 3 generations!

Dear Terrence O., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Poor service

Customer review rating 4.7/5

Hp Couples - 22/03/2020 Confirmed reviews ALL

I was very disappointed with the service provided in this hotel. This applies to all experiences while dining in the restaurants at the Fairmont Mayakoba. Staff were inattentive, distracted and the service took too long. I was also charged for multiple restaurant bills that were not mine and I am still waiting for this be refunded to my credit card. The resort setting is beautiful, but the rooms are in need of renovation. Overall I would not recommend to a friend and I will not be returning.

Dear Hollie P., Thank you for taking the time to tell us about your experience at the Fairmont Mayakoba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to ask you if you have received a follow up regarding your incorrect charges. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

More Kids than Disney World - Inadequate transportation

Customer review rating 4.7/5

S B. Families - 22/03/2020 Confirmed reviews ALL

There were many good things, and many that need work. We have been lucky enough to have visited over 15 all inclusive resorts in the Cancun - Playa area in the last 15 years, this was our first trip to this Fairmont. Additionally we have stayed at the Scottsdale Princess more than 8 times and the Acapulco Princess at least 5 times and several others over the years. I had an expectation of higher quality and service, that really was not at your hotel. I think when you first built your area, it was FANTASTIC but the world has caught up. -One and most mentally challenging item, you cannot control but there were many, many kids running around and most totally unsupervised. The Supposed Adults only pool, was never adjusted when there were kids present. and the buffets were not monitored for kids. On more than 5 occasions we saw children take items and put them back. Never saw anyone watching for this. A suggestion, create an adults only part of the beach -A suggestion, your all inclusive is confusing a bit, you may create a scenario document, telling how it works. Some servers, say no there is no tip other say yes there is but it gets spread across all. Also, not used to having to sign for every single thing, a little annoying. Other high end resorts have tubs of water bottles out for you to enjoy. just a thought! -Your Towels were wonderful, in the room and on the beach. There are many resorts that run out at the end of the afternoon, you never did. Way to go. That said, your beach attendant for things like water and drinks were very, very inattentive, tipping did not help. Ordering water took 10-15 minutes. You had several attendants but they stood around talking to each other, not the guests. The only time I saw them move quickly was to chase down a guest to sign a tab (and get a tip) when they got up or walked away. -Your transportation service needs serious enhancement. We were in the middle of the resort, room 646, and trying to get to the beach was a long wait. I have a minor handicap and many days it was a 20 minute wait for space on a cart. My family could walk to the beach from our area in about 13 minutes, it would take me closer to 20. I would call, but it never seemed to expedite the cart. Also, up front they would sit there for 10 minutes talking while 5 plus people waiting for a ride. I do understand enough Spanish, to know they were joking around about making people wait and how funny it was to see them getting frustrated. The bikes were either at the beach or the front, never in the middle. Also, we saw and used many bikes that had the chain pop off, they all need to be tightened. -One thing it took me days to figure out, there is no music at the pools or the beach. The beach bar had music but you may want to review that set of choices since there are so many kids around. It was very current music that included many 'F" words. A little surprising. -The food quality was a bit above average, and in reading reviews, I was surprised, I expected more. Your breakfast buffet never varied that I saw. Also, there was not individual packaged items that might be more variety, like the yogurt and cereals choices. You only had one toaster out for the bread selection and that was a congestion point. I never got a waffle that was not cold or way over cooked. The egg person was great, but also a congestion point. The lunch selection at Las Brisas was fine but slow. The food that came to the beach was never warm. The bartenders on the beach were really good, the ones at Las Brisas were terrible. A margarita there, when I was the only one there was well over 5 minutes and when I ask for more tequila got an unhappy look. Also, asked for 4 containers of water for the group on the beach and was told a waiter would bring it. Yep he did but it was 15 minutes later. I could have had it then and there. Frustrating. The dinner selection were not as abundant as we would have expected. Seemed like the menus overlap more that I have seen other places. I would suggest more varieties. One comment of note, some one needs to teach your team how to cook duck. Tried it two times and it was stringy and overcooked. It is one of my favorite things in the world, and looked forward to having it, it was disappointing. Your service was good, but not 5 star. Nothing was quick, it seemed like they had to go far away for whatever they were getting. I would also suggest at least one choice for coffee, not all the way to the loby for coffee before 7:00 am in the morning. You have many folks from other time zones and the one in the room just was not enough. -The room. we upgraded, was very nice and the housekeeping staff did a great job. The room refresh was efficient as was the restocking of the mini bar. One annoyance was we had to get new keys multiple times, at least once a day. The manager, out in the area, did a nice job and had the locked replaced but interestingly enough, even they had a hard time getting in at first. He was very nice and gave us a partial day credit for the hassles. They worked very hard to fix the door. Again, with my foot issues, walking to get a new one was a struggle. -In our all inclusive package, the alcohol choices were very nice and I got to sample several different items, mainly tequila :), that were great. Way to go!

Dear Scott B., Thank you for taking the time to tell us about your experience at the Fairmont Mayakoba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these inconvenients you mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Good stay up until the last night.

Customer review rating 4.7/5

Alyssa M. Couples - 21/03/2020 Confirmed reviews ALL

Hi, my name is Kyle Bobo. My fiancé and I (Alyssa M.) stayed at the Fairmont Mayakoba in Playa Del Carmen from the dates of 03/13/2020 - 03/17/2020. We were having a great experience until our last night. Unfortunately, while in bed my fiancé noticed a cockroach the size of a golfball crawling up her skin in the middle off the night. Although the resort was swift in coming and changing our sheets, this did not remedy the situation. I spoke to the front desk about the incident as we were checking out as well as showed them picture of the insects and in return they credited us $100 for our stay. Naturally, this ruined the trip for us. There are numerous health concerns with cockroaches and quite honestly we paid too much for our stay for something like this to happen. I do not know why our room was not inspected before our stay. We have no idea how many bugs were in the room, how long they were there, if they got into our luggage, etc.The staff the night of simply told us that is what happens in the jungle, and although the front desk was a tad more empathetic to our situation, I do not believe we were fairly compensated for an incident like this. My fiancé wanted me to leave all kinds of reviews as well as make the picture of the roach public, but I told her this would be a better way. Please reach back to us as soon as possible in hopes of rectifying this situation. I know there is an incident report as well because the manager gave us her personal email and said she could try and do something for us if we reached out. We truly loved the resort up until that point. Thank you.

Dear Alyssa M., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Mayakoba. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address this problem in order to prevent any future occurrence. I would like to know when is the perfect time to make you a phone call please. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Great Experience

Customer review rating 4.7/5

Scott Couples - 20/03/2020 Confirmed reviews ALL

We loved the property, the food and the staff!

Dear Scott T., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Great stay

Customer review rating 4.7/5

Barry M. Friends - 20/03/2020 Confirmed reviews ALL

Amazing stay by the beach. Daniel took care of all needs. I love the food on the beach!

Dear Barry M., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Blissfully perfect

Customer review rating 4.7/5

Lisa B. Families - 20/03/2020 Confirmed reviews ALL

Although our recent trip was cut short due to the current situation, we enjoyed every minute of our stay

Dear Lisa B., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

Beautiful, relaxing, happy

Customer review rating 4.7/5

Ryan P. Couples - 20/03/2020 Confirmed reviews ALL

Great experience. Clean, great food, world class liquor

Dear Ryan P., Ryan, We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Could you please help me with a little feedback? where was the restaurant where the waiters said that you were ordering too much food? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Gutiérrez Fairmont Mayakoba, Riviera Maya T + 52… 3098 ka… Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.
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