Fairmont Mayakoba

Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,025 reviews

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Hotel extras

  • Labeled ALLSAFE

  • Fitness center, luxury Willow Stream Spa and fabulous lagoon pool

  • Suites with private infinity pools available

  • Not far from Xcaret theme park, Cenote caves and Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298

GPS:20.687637, -87.027426

Congress centre

  • Weddings 0 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

An unrivaled selection of event venues is spread out over almost 28,000 sq.ft. of indoor space and two vast outdoor lawns at Fairmont Mayakoba. Even the recently refurbished hotel beach can be the fairytale venue for your wedding or celebration. Business functions of all sizes will find the perfect meeting room at our 5-star Riviera Maya hotel. Organize creative time-outs in one of seven breakout rooms. Host grand occasions in one of our multi-function ballrooms or outdoors on the sweeping lawns. Not only can you count on the latest technology for all your occasions - business or leisure, indoors or out - but you'll also receive the guidance and support of Fairmont Mayakoba's expert planners to help make your event shine.

Room descriptions and layouts


meeting rooms

From 1 to 1,056 


Configuration is not available for these requirements
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Our accommodation(s)

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,025 reviews

TripAdvisor Rating  4.5/5  6,974 reviews

Certificate of excellence 2022


TripAdvisor rating 5.0/5

418lilas Friends getaway - TripAdvisor review

Guillermo delivered us our room service and he was so kind and attentive! He set everything up for us so nicely and we had a great conversation while he was doing so. Great customer service! This whole stay at the Fairmont Mayakoba has been wonderful. The staff has been so lovely to us, they really make the trip amazing.

Everything was Excellent!

TripAdvisor rating 5.0/5

felicie2016 TripAdvisor review

Our family of 2 adults and 2 children stayed at Fairmont View room overlooking the Bambu Pool. The room was spacious with lots of storage and closet space. We also love its proximity to everything: the restaurants, the lobby, the golf cart stop, and of course, the pool. During the renovation, we went to HIX for sushi, Tauro (steak), Trattoria (Italian) and La Playita (Mexican) at the beach. They’re all à la carte and the food was excellent. The only buffet was the breakfast and there’re many options. We felt satisfied and pleased after every meal. The beach is beautiful and well maintained, they did a superb job containing the seaweed. The barrier does take away the view a bit, but it eliminated the problem. We enjoyed our ride on the catamaran, snorkeling, biking its nature trail, took the boat tour and saw crocodiles, turtles and the other properties at Mayakoba. We also went to El Pueblito and the cenote on-site. Overall, our family felt spoiled by the beauty of Mayakoba and the hospitality of Fairmont staff. I’d love to return someday, when the renovation is complete.

All round best beach, best rooms and best service and excellent food

TripAdvisor rating 5.0/5

Emma W Business - TripAdvisor review

We stayed at Fairmont Mayakoba for a business event and extended our stay for a family vacation. We had exceptional service from our butler Rodrigo Sosa and Edgar who looked after us so well - thank you for all the care and attention you gave us and the lovely special surprises from our initial boat ride to the room, the bird book and birthday gift! You are amazing! We also had wonderful service in all the restaurants and bars and would like to thank Cristian and Justino for the perfect final dinner at Tratoria. The resort is gorgeous and we look forward to returning to enjoy the new pool complex.

Edward the best

TripAdvisor rating 5.0/5

O6602UOnoahg Families - TripAdvisor review

This server was by far the best server I ever had!!! Edward was understanding he always had a smile on and fed all 17 of us. He also escorted us through the rain. I definitely recommend visiting la playita!!

Very special place to celebrate a birthday!

TripAdvisor rating 5.0/5

MarD_SF Couples - TripAdvisor review

This was our first trip to Mayakoba to celebrate a milestone birthday and the staff, food, location made it extra special! The Fairmont team went out of their way to celebrate it almost everyday of our stay (we finally had to tell them to stop - we were eating too many birthday treats 😁). Every drink and food was excellent, the room was spotless every day, and the location was beyond beautiful (take the long boat ride)! The staff were the standouts: Front desk: Ricardo (thanks for the upgrade and making sure everyone knew it was my birthday!) and Allison Tauro: Martin, Roberto, Jesus, Eric, Pablo, Paula and Paulette Trattoria; Erasmo, Antonio, Nathanael, Justino, Jonathan and Christian (thanks for the Bon Voyage treat!) Concierge: Estephina and Abraham Limon Beach: Marcos, Angel, Herber, Hugo, Erick, Nicolas Playita: Gerardo, Edward, Tomatino Thanks for an amazing time. We will be back!

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Other web-users rate our hotel

  • 306 reviews 7.1/10 Location
  • 467 reviews 7.3/10 Room
  • 1,049 reviews 8.2/10 Service
  • 7 reviews 3.8/10 WiFi
  • 627 reviews 6.9/10 Food
  • 447 reviews 7.5/10 Amenities
  • 276 reviews 7/10 Beach
  • 152 reviews 6.1/10 Value

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