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Fairmont Heritage Place - Ghirardelli Square 5 stars

Customer review rating 4.7/5 870 reviews

ALLSAFE approved hotel

Fairmont Heritage Place - Ghirardelli Square
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+ 16 Services

Hotel extras

  • Labeled ALLSAFE

  • Located a 10-minute walk from the attractions at Fisherman's Wharf

  • Steps from one of San Francisco's historic cab le car turnarounds

  • All of our luxury residential suites are fully equipped for your family

  • Added services include grocery shopping

Hotel location

Fairmont Heritage Place - Ghirardelli Square

900 North Point Street
94109 san francisco
united states

Tel: +14152689900

Fax: (+1)4152689903

Check-in from 16h00

Check out up to 11h00

  • By plane

    OAKLAND INTL AIRPORT At 35km / 22 miles

  • By plane

    SAN FRANCISCO INTL AIRPORT At 24km / null miles

GPS :37.805573, -122.4232614

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • 5 Restaurants
  • No Bar
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 41 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 41 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Spanish
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Luggage storage
    • Luggage storage
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Valet Max Height 64'
    • On site
    • Private
    • Electric car recharging units 3,7 kVA
    • TESLA recharging units
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • Fitness Center
    • On site

Your meetings and events

Expert staff can help you plan a corporate event to remember at our San Francisco hotel. With meeting rooms ranging from the sophisticated Owner's Lounge to the living area of your private residence, it's the ideal venue for gatherings of up to 10 people.We also have several spectacular options for outdoor events. These include the Carillon Gazebo and Mustard Terrace with their breathtaking views of San Francisco Bay, and the trendy Nursery Terrace. The largest accommodates receptions of up to 100 guests.

Room descriptions and layouts

meeting room

From 1 to 1 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • WIFI access

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Fairmont Heritage Place, Ghirardelli Square features one, two and three bedroom residences that blend contemporary urban design with a landmark setting. Each one offers en suite bedrooms, a living room, and a full kitchen and dining room for entertaining. Each residence within our luxury boutique property features bedrooms with full private bath en suite. The living room includes a slated hearth-framed fireplace. The kitchen is fully equipped and our dining area is designed for entertaining.

Our guest reviews for
Fairmont Heritage Place - Ghirardelli Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

870 reviews

well located

Customer review rating 2.0/5

Debbie Families - 20/10/2021 Confirmed reviews ALL

Pros: - Great sized room - amazing views - great location - Bed was comfortable and good quality sheets - private terrace to view blue angels Cons - we stayed here specifically to view the blue angels air show on saturday and although your terrace was a lovely place to view them from, It was packed by the time we got there (1:45pm) and felt just as cramped as if we would had been watching the show from the street. I find it hard to believe that every single person on that terrace that day where hotels guests. My husband and two young boys didn't even have a place to sit. It was frustrating considering we paid a lot for that room. Also, that day you guys had food in the terrace, but it ran out super fast. By the time we got there, we only snacked on cookies. In general, having the terrace for the air show viewing is great, but I think entrance to the terrace should be given to hotel guests only and not friends of guests. - also, my husband needed an aspirin that night and I understand you guys were not able to sell him any but your staff was not really educated on telling him where to go (nearest pharmacy had shut down). After walking around on the street I found a liquor store right next to the hotel and they happened to have aspirins. I Wish someone from your staff would had known and informed me rather than sending me to another pharmacy that was 3 blocks away. On fleet week. At 8pm.

Great location, comfortable rooms.

Customer review rating 5.0/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

Second year in a row and will just keep coming.

Dear Cory c., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Excellent location

Customer review rating 5.0/5

Maura C. Families - 17/10/2021 Confirmed reviews ALL

Wonderful experience - incredible customer service, pleasant, responsive, great suggestions for activities and restaurants.

Dear Maura C., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Perfect location for Fleet Week . The staff did an outstanding job hosting a guest wine and sandwich event on Saturday afternoon to view the Blue Angels.

Customer review rating 5.0/5

Anonymous Friends - 11/10/2021 Confirmed reviews ALL

The few small TV glitches we had were handled immediately by the Fairmont staff. ALL the staff was so pleasant and efficient at their jobs. The residences was perfect for Fleet Week viewing of ships and Blue Angels.

Dear Beverly D., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Great Stay

Customer review rating 5.0/5

Poul Business - 09/10/2021 Confirmed reviews ALL

Our stay at Fairmont Heritage Place was a five star experience from the moment I booked to the moment we checked out. They greeted us right away, catered to just about every request we sent and were prompt with all the services they provided. The room was perfect and the Hotel location was great. I look forward to my next stay at Fairmont Heritage Place.

Dear Poul P., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team, and will be sure to recognize Jean, Diane, and Paula. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Excellent location, spacious apartments, friendly staff!

Customer review rating 5.0/5

Rebecca B. Families - 03/08/2021 Confirmed reviews ALL

We really enjoyed staying at the Fairmont Heritage apartments. Firstly, the apartments themselves are nicely kitted out, spacious and, really importantly for a city location, quiet at night! The second time we stayed during our trip we had an amazing balcony overlooking Ghirardelli Square with great views of Alcatraz. The staff were warm and helpful and, in contrast to the other places we stayed at during our California trip, all masked - which made us feel super safe!!! Both door staff and reception staff were always cheerful and quick to help out which we really appreciated. Lastly, the location proved an absolute joy - we could walk down to the seafront and Fisherman’s Wharf in a minute, hired bikes nearby to cycle to the Marina and Golden Gate Bridge, jumped on buses just outside to head straight up Columbus (30) with all it’s restaurants and also up Van Ness into town to go to Japantown etc (49). When we drove out to walk in the countryside, we were across the Golden Gate Bridge into the hills in minutes. Some great restaurants around the location too! The kids really loved the direct guest access to Ghirardelli Square and it’s chocolate and ice-cream sundaes!!!!!

Great Accommodations

Customer review rating 4.5/5

Suzanne Families - 10/06/2021 Confirmed reviews ALL

The 2-bedroom unit was beautifully appointed. The furnishings were comfortable and very lovely. The kitchen area accommodated all of our needs. The unit was large enough to house a couple and small family together. It is in a great location as well.

Great apartment, but aging furniture and fittings

Customer review rating 4.0/5

Anonymous Families - 30/05/2021 Confirmed reviews ALL

Third stay in the hotel over a span of about 6 years. Stayed 4 nights this time. Staff were great. Managed pandemic situation very well, and were very helpful, always. Stayed in the same very well equipped apartment. Only complaint is that some of the furniture and fittings are showing their age, like the beds, the carpets, and the towels. Especially the mattresses, which were soft and lumpy, uncomfortable to sleep on without providing proper support, and leaving us with back and neck aches the next day. The carpets are dirty. The towels are old and hard from repeated washing.

5-Star Experience

Customer review rating 5.0/5

Gary W. Families - 15/04/2021 Confirmed reviews ALL

Outstanding 5-Star experience. Wonderful place for a family stay in San Francisco. The residence is in the backside of Ghirardelli Square and consists of all suites, up to 3 bedrooms. The property is managed by the famous Fairmont Hotel chain and is used for their fractional ownership program, but many of the units are also available for booking by the public. The amenities and services are all quite high end, as are the prices. Although we booked ours online (via Kayak/Expedia) and got a great deal about 40% off, down from a typical of about $1,000 per night. Location is spectacular in SF...just upstairs from the Ghirardelli chocolate store, with a private patio that overlooks the Ghirardelli promenade, a block from Fisherman's Wharf, 20 minutes stroll from the Ferry Building and their fabulous farmers market and a short jog or ride to the Golden Gate Bridge. Service was impeccable - great interactions at front desk, bell hop, etc. Another nice benefit is the washer and dryer in each unit. Very handy with three kids! We really enjoyed our stay at the Fairmont Heritage Place and will certainly return.

Luxury and spaciousness

Customer review rating 5.0/5

Nick Families - 14/04/2021 Confirmed reviews ALL

Huge rooms with all amenities. Clean and comfortable with an incredibly helpful staff.

This is, if anything, understated. The location is excellent, staff friendly and very responsive, the experience provided is 5Star.

Customer review rating 5.0/5

Richard H. G. Business - 13/04/2021 Confirmed reviews ALL

This hotel in my view us the best in San Francisco. I have stayed in every 5 Star in this's city and in my opinion this is the best despite having stayed here only during the pandemic.

SF &Ghirardelli Has Reawakened

Customer review rating 5.0/5

Lawrence V. A. Families - 13/04/2021 Confirmed reviews ALL

Family visit to Ghirardelli to enjoy SF now that it's reopened for visits

Perfectly located with convenient entry & exit.

Customer review rating 4.5/5

Anonymous Solo - 13/04/2021 Confirmed reviews ALL

Beautiful property and surprisingly quiet given the hustle & bustle of Ghirardelli Square.

Great location

Customer review rating 5.0/5

Rutu Families - 13/04/2021 Confirmed reviews ALL

We took a 4 day trip and stayed at the Fairmont Heritage - Ghirardelli. The 2 bedroom accomodation had everything we needed including a comfy fireplace and living area to relax. The hotel really maintained very strict cleaning and safety protocols. The outdoor Mustard Lounge was a lovely place to enjoy the gorgeous views. The location was great and we were able to walk comfortably to a lot of nearby sights. Would recommend and stay here again.

Well located and comfortable

Customer review rating 4.5/5

Jessica Families - 11/04/2021 Confirmed reviews ALL

This is a well located and comfortable luxury for a family vacation. It is so convenient to have local eateries downstairs and many more within walking distance. Unlimited biking is also available for outdoor fun.

Unhelpful staff

Customer review rating 3.0/5

Rj Families - 09/04/2021 Confirmed reviews ALL

The space in the room is nice and clean. But the staff isn’t helpful at all. When we checked in they didn’t give us any info on the other exits in the hotel, no food recommendations. No welcome chocolates. We had to call constantly for extra pillows, towels, blankets. While it is a dog friendly hotel they do not provide a dog bed or dog dish or even a place for your dog to use the potty. I had purchased chocolate box before my arrival and it was the wrong one and they just said sorry...didn’t even try to fix the problem. No amenities. This is just a hotel, nothing luxurious or worth the price.

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