Fairmont Heritage Place - Ghirardelli Square 5 stars

Customer review rating 4.7/5 825 reviews

Fairmont Heritage Place - Ghirardelli Square
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Hotel extras

  • Only a 5 minute walk to Fisherman's Wharf

  • Easy access to San Francisco's historic cable car turntable

  • All of our luxury residential suites are fully equipped for your family

  • Free bike rentals

  • Grocery shopping services can be arranged before arrival or during your stay

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Electric car recharging units
  • Dry cleaning / Ironing
Catering
  • 5 restaurant(s)
  • 2 bar(s)
Leisure and activities
  • Fitness centre
  • Massage
  • Golf
Business services
  • 1 meeting room(s)
Information message

During these uncertain times, safety of guests & employees is our top priority. In support of the global effort to halt the spread of COVID-19, we will temporarily close our doors, effective March 24. We'll be back soon! Be safe & take care.

Hotel location

Fairmont Heritage Place - Ghirardelli Square

900 North Point Street
94109
san francisco
united states

Tel: +14152689900

Fax: (+1)4152689903

Contact email

Check-in from 16h00

Check out up to 11h00

  • By plane

    OAKLAND INTL AIRPORT At 35km / 22 miles

  • By plane

    SAN FRANCISCO INTL AIRPORT At 24km / null miles

GPS :37.805573, -122.4232614

Your meetings and events

The Lounge, the Nursery Terrace, the Carillon and the Mustard Terrace are available for functions.Fairmont Heritage Place, Ghiradelli Square, also has the capability to utilize the meeting space at McCormick and Kuletos in the Square as well as at Cellar360 and can accommodate larger groups.

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • WIFI access

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

All-suite Residential Property with rental. The Fairmont Heritage Place Ghirardelli Square features one, two and three bedroom luxury residences that are a bold illustration of contemporary urban design in a landmark setting. Each residence within our luxury boutique property features bedrooms with full private bath en suite. The living room includes a slated hearth-framed fireplace. The kitchen is fully equipped and our dining area is designed for entertaining.

Three Bedroom Bay View

  • Max. number of persons: 8
  • Area: From 176 m² / 1894 sq ft
  • Views: Bay view, City side *
  • Most of the accommodation: CORNER_ROOM, FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone

Two Bedroom City View Owner

  • Max. number of persons: 6
  • Area: From 111 m² / 1195 sq ft
  • Views: City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Two Bedroom Bay View Owner

  • Max. number of persons: 6
  • Area: From 111 m² / 1195 sq ft
  • Views: Bay view *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Three Bedroom City View Owner

  • Max. number of persons: 8
  • Area: From 167 m² / 1798 sq ft
  • Views: City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone

2 Bedroom Bay View ADA

Accessible room
  • Max. number of persons: 6
  • Area: From 111 m² / 1195 sq ft
  • Views: Bay view *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Rooms

Our restaurants and bars

McCormick and Kuleto's

Type of cuisine: Regional

McCormick & Kuleto's Seafood & Steaks is located in San Francisco's historic Ghirardelli Square. Enjoy a specially prepared meal in our dining room, which features expansive views of The Bay, Alcatraz Island, Aquatic Park, Angel Island and the marina.

Lunch

11:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The PUB

Type of cuisine: Barbecue

Looking for classic comfort food? The Pub's extensive menus offer all of your Southern favorites to enjoy while overlooking our spectacular views of the Bay and Alcatraz.

Lunch

11:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Cheese School

Type of cuisine: Bistro

The Cheese School of San Francisco is the only independent institution of its kind in the nation. We are many things: cafe, cheese shop, cheese school, event space, and are also great caterers.

Pico - Latin Street Food

Type of cuisine: Mexican

Enjoy eating and drinking your way through the streets of Mexico, Central America, and beyond without ever leaving the beauty of Ghirardelli Square in San Francisco.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Palette Tea House

Type of cuisine: Regional

Palette Tea House introduces a refreshed perspective of Cantonese cuisine: a marriage of both authentic and modern culinary techniques. The restaurant features vibrant, authentic dim sum, live seafood, a pacific-inspired cocktails list.

Wattle Creek Winery

Non contractual photo

Wattle Creek Winery, in the historic Ghirardelli Square, is a lavish tasting destination in iconic San Francisco. A combination of style, taste and luxury, we provide unparalleled wine tasting experiences in the heart of the city.

San Francisco Brewing Co.

Non contractual photo

San Francisco Brewing Co. & Restaurant is an innovative craft brewery, bar, restaurant, and outdoor beer garden. We pour our own handcrafted beers, offer an interactive selection of games, and serve the very best of San Francisco-inspired pub food.

Our guest reviews for
Fairmont Heritage Place - Ghirardelli Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

825 reviews

Excellent location, phenomenal customer service

Customer review rating 4.7/5

Ro G. Families - 19/03/2020 Confirmed reviews ALL

The site and location are ideal. We visited with our family with young kids (4 and 6) and had plenty of space. The staff is exceptional. Would definitely visit again!

Dear Rohit R., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

Great stay as usual!

Customer review rating 4.7/5

Anonymous Families - 18/03/2020 Confirmed reviews ALL

Great stay to take in activities in the city!

Dear Dr. Kenneth T., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

Room was nice. But wasn’t worth the money

Customer review rating 4.7/5

Glenn H. Families - 17/03/2020 Confirmed reviews ALL

The room was large and clean, and perfect for our family. However we felt like it was missing something. There was no mention of room service, or how to order and what was available. In the morning I spoke with an employee and asked if we could get room service breakfast, but he informed me it had to be ordered the night before. The room didn’t even have drinks or bottled water available to purchase, which was a disappointment. To be honest I probably won’t stay at a fairmont again after this stay. Just wasn’t worth the extra money. (Visiting from Canada, the room cost $1600/night Canadian) We had much better enjoyment out of other hotels on our trip that were less money.

Dear Glenn H., Thank you for taking the time to tell us about your experience at the Fairmont Heritage Place - Ghirardelli Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As a Private Residence Club, we offer different amenities than typical hotels. Nonetheless, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfona Kang Assistant Front Office Manager

Amazing Stay

Customer review rating 4.7/5

Anonymous Families - 14/03/2020 Confirmed reviews ALL

One Of The Most Friendliest Atmospheres My Daughter And I Have Ever Experienced at A Hotel ..

Dear Mr. Shane B., Hope you and your family are doing well. We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. We are glad that you and your daughter had a memorable stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

Missing services owners BOUGHT INTO.

Customer review rating 4.7/5

Martin G. Families - 13/03/2020 Confirmed reviews ALL

Missing breakfast (even 3rd rate hotels offer!), missing housekeeping services, missing owners car, etc.

Dear Mr. G., Hope you and your family are doing well. Thank you for being our valued owner and taking the time to tell us about your experience at the Fairmont Heritage Place - Ghirardelli Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Addressing to the breakfast situation, I understand your frustration. Unfortunately because we are Club & Residences some of the amenties you made note of were voted on and discontinued by the HOA/Board. Nonetheless, we strive to provide a luxurious and exclusive experience for all our guests and owners. We would always try to provide options, such as In-Room Breakfast delivery from The Pub, as well as recommended nearby restaurants. We also offer a grocery delivery service to all our guests prior to their arrival should that be something that interests you in the future. As far as the technical issues in your residence, please rest assured that we are taking the appropriate measures to address the problem to our engineering and housekeeping department to prevent future occurrence. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfona Kang Assistant Front Office Manager

Everything great but miss breakfast and wine hour.

Customer review rating 4.7/5

John W. Families - 12/03/2020 Confirmed reviews ALL

Even though we knew that the happy hour and the breakfast have been cancelled, not having them diminished our stay. We usually bring our grandkids and it was so convenient not to have to leave the property for these things. Great hotel but certainly lesser value than before the change.

Dear Mr. W., We appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is a pleasure to receive your feedback. I will share your comments with our team and I know will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. I'm sorry the continental breakfast is no longer an option due in part to the HOA/Residence Board voting to discontinuing it. We recently teamed up with The Pub at Ghirardelli Square to provide Breakfast options for our Guests and Owners every morning. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Kindest regards, Daniel C. Guest Relations

Beautiful property. Great location. Special location. Fire pits are superspecial.

Customer review rating 4.7/5

Anonymous Families - 12/03/2020 Confirmed reviews ALL

Excellent. Miss breakfast service and wine/cheese service ——- in lounge.

Dear Mr. F., Hope you and your family are doing well. We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I understand that you miss the wine & cheese hours as everyone does. Unfortunately, some amenities have been discontinued by the board. Nonetheless, we strive to provide a luxurious and exclusive experience for all our guests, especially loyal ones like yourself. Please do not hesitate to reach me or my concierge team should you need any assistance in your future stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

Diappointment

Customer review rating 4.7/5

B S. Couples - 12/03/2020 Confirmed reviews ALL

Room was quite large but we were disappointed with the view as we only saw the street but not the sea. Disappointed with shops and facilities in Ghirardelli Square. Car service helpful.

Dear Brian S., Thank you for taking the time to tell us about your experience at the Fairmont Heritage Place - Ghirardelli Square. I do see that your past reservation was made through Exclusive Resorts with a specific category/ type of residences, that doesn't have the bay view. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would also love to hear more from you regarding the unsatisfactory check-in process. Please do not hesitate to reach me personally, if you'd like. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfona Kang Assistant Front Office Manager

Beautiful location

Customer review rating 4.7/5

Anonymous Families - 11/03/2020 Confirmed reviews ALL

A beautiful well kept building with gorgeous rooms and helpful staff. Great location and fun shops and restaurants.

Dear Ms. P., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always really great to get positive feedback about our staff; I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Daniel C.

Fantastic Vacation

Customer review rating 4.7/5

T C. Families - 10/03/2020 Confirmed reviews ALL

We had a wonderful vacation at the Fairmont Heritage Ghirardelli Square. It was our second time staying at this property, but this experience was even better than the last. The suite was spacious, luxurious and the floor to ceiling windows had views that were breathtaking. The service of concierge at this hotel is the best I have ever experienced, and I have stayed at many luxury hotels. The concierge went above and beyond to meet all our needs and make sure we had everything that we needed. Even after I checked out and realized I left something behind, the co coerce made it so easy to get my items back. It was a fantastic stay at a beautiful hotel with excellent service.

Customer review rating 4.7/5

Linda V. Friends - 10/03/2020 Confirmed reviews ALL

I always feel so pampered and welcome when I arrive. Everyone is so kind and the residence is so clean and beautiful. The square is always busy with families but not too busy. Lots of options for shopping, eating, and entertainment. We always enjoy a brisk walk out to the pier or up the hill to Fort Mason. Biking to the Bridge is also one of our favorite activities (and helps burn off that must-have Ghirardelli Sundae). We look forward to every stay there.

Dear Ms. V., Thank you for being our valued owner. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager
Customer review rating 4.7/5

Anonymous Solo - 07/03/2020 Confirmed reviews ALL

The staff was helpful and friendly. Love the location. My room, unfortunately, was located above the brewery so my bedroom was above live music until midnight (ish) each night. I was there for 7 nights. If not for the noise, I would have given a 9 or 10.

Dear Ms. S., Thank you for your honest feedback on your recent stay with us. I'm sorry about the noise from the Brewery. I do hope you had the opportunity to let us know as it was actively happening, and if not, I understand. We do our best to work diligently with our Ghirardelli Square partners to oblige to our noise complaints while they're actively going on. Any loud noise and or music after 10pm, especially at Midnight, is not acceptable. I am very sorry you experienced this first hand. Please know we appreciate your loyalty with Accor and Fairmont. I'm sorry we forgot your drink voucher, that's not acceptable, which is our way of extending our gratitude to our most loyal guests. I'll be sure to have a bottle of wine of your liking in your residence prior to your arrival next time you stay with us at Fairmont Ghirardelli. Sincerest apologies and kindest regards, Daniel C. Guest Relations

Lacked amenities for luxury hotel

Customer review rating 4.7/5

Shannon Couples - 06/03/2020 Confirmed reviews ALL

While we love the location of Ghirardelli and have been before, this visit felt like a property in decline. They took away breakfasts due to owners of units not wanting to pay for this amenity (per staff?) and we felt like we were staying in an air bnb or condo rental.

Good evening Ms. P., Thank you for taking the time to fill out the survey. I'd also like to personally thank you for your loyalty with Fairmont and Accor. I am very sorry you weren't given a drink voucher, and if available at the time of check-in, an upgrade. Unfortunately because we are Club & Residences some of the amenties you made note of were voted on and discontinued by the HOA/Board. Nonetheless, we strive to provide a luxurious and exclusive experience for all our guests, especially loyal ones like yourself. Since your visit we started In-Room Breakfast delivery from The Pub, which offers classic breakfast options which I trust would be to your liking. We also offer a grocery delivery service to all our guests prior to their arrival should that be something that interests you in the future. I will be passing your feedback to my management and excutive team. Please reach out to me and i'll be sure to have a bottle waiting in your residence the next time you stay with us. Have a great weekend! Best regards, Daniel Campos

A Unique and Memorable Stay at Ghirardellis Square

Customer review rating 4.7/5

E. H. Families - 05/03/2020 Confirmed reviews ALL

I enjoyed our stay at the hotel as it was such a unique option. The service was excellent. Your staff was very thoughtful by having a gift for my son to celebrate his 21st birthday. We would definitely return.

Dear Ms H., Thank you for taking the time to share your experience from your most recent stay at the Fairmont Heritage Place - Ghirardelli Square. Exceptional service is what we strive for; therefore your feedback is very important as it helps us to continually improve our service and provide a memorable experience to our valued guests, especially our most loyal ones. I'm sorry the Valet was troublesome, and the light switch wasn't working properly in the residence. Our Night Audit should have offered assistance with your bags, and the drink voucher should have been handed to you at check-in, as it is our way of thanking our tiered guests for their loyalty. Please allow me to express my sincerest apologies for these issues. I trust on your next visit you'll have a far more enjoyable stay. I am happy your son enjoyed his 21st. Our relationship with our most loyal guests is of paramount importance. We hope that you will present us the opportunity to better serve you on your next visit. Best regards, Daniel C. Guest Relations

Lovely.

Customer review rating 4.7/5

Anonymous Couples - 05/03/2020 Confirmed reviews ALL

We had a great time . We love the Pom 406.

Seeing grandchild

Customer review rating 4.7/5

Anonymous Families - 21/02/2020 Confirmed reviews ALL

Beautiful view, nice area but very noisy at night

Dear Claudia H., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive a feedback. I will share your comments with our team. Please be rest assured that we strive to continuously improve the quality of our services. Please let us know next time you stay with us if you encounter any noise issue, we will try our best to address it accordingly. Your restful night is definitely important for us. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

Sweeeet ~ ~

Customer review rating 4.7/5

Mignonette K. C. Families - 21/02/2020 Confirmed reviews ALL

~~~ describes everything about our recent stay at Fairmont Heritage Place, Ghirardelli Square ~ ~ from the warm welcome, courteous excellent service, lovely accommodations (including beautifully furnished kitchen, heavenly beds and gas fireplace in LR) and location, location, location!! Topping it off ~ availability of courtesy house car which was much appreciated by our 4 seniors ! Looking forward to a return visit ~

Dear Katheryne C., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

Great Location & Amenities

Customer review rating 4.7/5

Rami Friends - 18/02/2020 Confirmed reviews ALL

We had a group of 4 and it was very spacious and comfortable. Could have easily fit 6ppl. Staff was very accommodating with check-in and check-out times. Location is great for bay area tourism. Right in Ghirardelli square and only a short bike ride from the golden gate bridge.

Dear Rami H., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

Great layout

Customer review rating 4.7/5

Marcia Families - 17/02/2020 Confirmed reviews ALL

The TV's are impossible to work. Once I got them on, it was such a hassle to change channels. And the bacon form the Pub for breakfast was as hard as a rock.

Facilities are nice, but amenities normally found in high-end hotels are lacking.

Customer review rating 4.7/5

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

Every high-end hotel I have ever stayed at, including other Accor properties, offers breakfast. This facility does not, and there are few breakfast options in walking distance.

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