Fairmont Hotel Vancouver

The front desk staff member sent us up a little treat when she learned we were staying for our anniversary which was a nice surprise. The turn down service was not expected (when we stepped out for the evening) but was appreciated! Our brunch at Notch8 was delicious and our waitress was excellent. Only thing preventing receiving a 10 score rating was that our room took a very long time to receive hot water. We had to turn on the shower or sink taps and walk away and check back to see if the hot water was finally coming.

All I expected from a top tier hotel

calm, quiet, relaxing, very comfortable

Great getaway for the weekend as local tourists. Caught a couple shows and a dinner downtown over the weekend. Had a great evening at Notch 8 for a drink and appie before heading out on Saturday night. Great location for an easy walk. Room was on the second floor overlooking the Art Gallery. Very noisy on Saturday and Sunday with music and protests being held outside. Room was good. Would have liked to have two complimentary bottles of water in the room like we did on our last stay. Booked under the local BC package. Will ask for a better room next time (location away from Art Gallery) Great overall stay

Room muggy. No ventilation. Door hardware fell off in hand. Iron didn’t work. Breakfast over 20 mins late. No turndown second night. Really surprising pattern. Staff fixed what they could, referencing hotels heritage status where appropriate. Won’t stay at this property again.

Excellent

I was there fro three nights and stayed in two different room. The first room was lovely, but the air was very hot and dry in the night (despite having the temperature at the lowest) and the only way to cool it down was to turn off the heat and open the window in the morning. When I returned to the room in the evening, the heating vent was dripping and the entrance carpet was very wet. The engineer came up promptly and arranged for me to have a different room. The second room was also very nice. I kept the window open, which kept the temperature cooler but was much noisier. I was given breakfast vouchers for the disruption, and enjoyed a great breakfast. Unfortunately, my flight was much to early for breakfast the next morning.

We stayed Friday and Saturday for my wifes 30th, Saturday being our works Christmas party night. Requested an upgrade on check in, first of all was told there was not any upgrades available. A few hours later checked the website and plenty of upgrades available. Went back to reception and paid for the upgrade to a 1 bed suite. Several of our colleagues got free upgrades the following night so felt a bit let down.

Easy - except the hotel is fsurther from the Convention Center than we expected.

Staff was great and it made our stay very pleasant

We got charged for wine that we did not consume, the staff were able to refund but we did not like being charged especially when we stated at check out that we did not consume anything from the room not even the coffee

I rarely give a perfect 10, so this stay was right up there for their service and quality. Also the upgrade was very much appreciated.

Awesome food in Notch8 for breakfast and polite, attendant staff throughout the hotel. Very comfortable and quiet room in spite of the crowds of people attending a wedding.

Of course love the location and Hotel. We find $62.00 for Valet is high. Maybe should include tax and valet gratuities. Buffet dinners and service was fabulous.

Checked in late at night. When turning the TV off I heard a noise in my room. Called reception and they sent security up without telling me. I called 15 minutes later and recepcionist told me with bad manners there was no noise. I told her once again it was inside my room. Maintenance came in and couldn’t fix the problem. 11.30 that night the hotel manager decided to move me to another room. I was upgraded to a beautiful suite , but the morning after I realized the room had a tiny window that forced me to keep my lights on, even during daytime.