Hotel - Fairmont Empress
Fairmont Hotel Fairmont Hotel

Fairmont Empress

4.5/5 9,349 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 14 meeting room(s)
  • Conventions hotel
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

VICTORIA CONVENTION CENTRE0 km / 0 mi

Your meetings and events

The Fairmont Empress offers world-class luxury accommodation, cutting-edge meeting facilities and professional staff backed by nearly a century of expertise.Attached to the Victoria Conference Centre with over 50,000 square feet of meeting space and overlooking Victorias spectacular Inner Harbor.Our elegant chateau-style resort captures the grandeur and elegance of a bygone era, while her facilities and services meet the needs of todays traveler.

Fairmont Empress Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BENGAL ROOM 0 m2 0 m 0 0 0 0 100
JAMES BOARDROOM 0 m2 4 m 0 0 20 0 0
LIBRARY ROOM 0 m2 0 m 0 0 16 0 0
RATTENBURY 0 m2 0 m 0 50 50 0 170
RATTENBURY A 0 m2 4 m 0 20 32 0 110
RATTENBURY B 0 m2 4 m 0 22 22 0 60
ROSE GARDEN 0 m2 0 m 0 0 0 0 0
SHAUGHNESSY BALLROOM 0 m2 0 m 0 30 40 0 180
VERANDA 0 m2 0 m 0 0 0 0 60
BLANSHARD SUITE 39 m2 2 m 0 0 10 0 0
DOUGLAS SUITE 39 m2 2 m 0 0 10 0 0
HELMCKEN SUITE 39 m2 2 m 0 0 10 0 0
PALM COURT 203 m2 5 m 0 0 0 0 80
CRYSTAL BALLROOM 423 m2 6 m 0 50 70 0 320
    • Hotel connected to conv. centre
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor.With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

  • 464 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.5/5 ALL Rating 9,349 reviews

Our guest reviews for
Fairmont Empress

100% genuine reviews from our guests

Find out more
Kurt Families - 13/01/2020 Confirmed reviews ALL
« Fantastic Christmas Vacation »

We had a wonderful experience from the time we pulled up to the hotel and were greeted by the door man, until the time they assisted us to load our luggage back in the car to depart. The gold level service concierge desk was extremely helpful with all information about the hotel, reservations, and information about the area. I HIGHLY RECOMMEND THE GOLD LEVEL stay. The amazing breakfast and service makes every morning a time to be treasured.

Paula Families - 13/01/2020 Confirmed reviews ALL
« Few hiccups but overall good »

We completed the online check in which included indicated arrival time. I did not think to double check arrival time and when we arrived, our room was not ready. So partly my fault but you would think if you indicated earlier they might let you know that was or wasn't possible. We were told it was currently being cleaned and would be ready very soon. We had just finished a day of travel with young children and it was getting close to dinner. We waited an hour and then approached the desk again. Finally, they gave us a temporary room to sit in till ours was ready. We felt kind of forgotten about and the circumstances lead to a frustrating evening with our children.

Anonymous Families - 11/01/2020 Confirmed reviews ALL
« Overall Ok/Good experience »

Like the building. Service was great. Products (ex: toiletries) were great However didnt like few things: TV has very limited number of channels. Exhaust fan didn't work in restroom. The place should consider offering free wi-fi. Free wifi is considered basic amenity these days.

Melissa M. Families - 10/01/2020 Confirmed reviews ALL
« Exactly what we expected »

I wrote a strong review on Trip Advisor, in which I said: The Fairmont Empress is the ideal spot to spend a winter holiday. The hotel itself is decorated and lovely. The rooms are spacious with comfortable beds and new movies for rent on the TV. The bathrooms have great towels and products. While there, we thoroughly enjoyed High Tea, as well as meals and drinks in the bar. The purple gin is to die for! The staff was very helpful and very communicative via text. We will definitely return!

Dr. M. K. Couples - 10/01/2020 Confirmed reviews ALL
« I left home only to arrive at "home". »

My whole week with the Fairmont Gold team was enjoyable. Everyone connected with me at some point. Everyone knew my name. Everyone greeted me with a smile and was helpful. Absolutely fantastic job

Rfl Families - 09/01/2020 Confirmed reviews ALL
« Magical family Christmas! »

Our immediate family, 6 family members, staying in 3 rooms, spent our Christmas holiday in Victoria at the Empress. It was an amazing experience. We usually spend Christmas In Phoenix but so glad we chose the Victoria Fairmont. What a perfect Christmas backdrop. Gorgeous hotel, great restaurant and lounge and attentive staff. Big shout-out to the housekeeping team...great job!

Anonymous Couples - 09/01/2020 Confirmed reviews ALL
« We hadn't seen this floor since the renovations and we liked the newer look and as always, a very enjoyable experience. »

One comment: there is only overhead lighting in the little alcove seating area which made it brighter at night when one of us was trying to sleep. Maybe a table lamp or floor lamp would be better? Also, the alcove was definitely large enough for a love seat, rather than just the small chairs. One of the reasons we chose that room was for the extra seating area for reading but it wasn't actually that comfortable.

Denise L. Families - 08/01/2020 Confirmed reviews ALL
« Sophisticated yet friendly »

We were very pleased and satisfied with the surroundings and the service

Alexander B. Families - 08/01/2020 Confirmed reviews ALL
« Lovely hotel keeping up with standards while retaining its history. »

For a trip up to Victoria, this hotel is one of the activities we planned. It's not just a place to sleep, but also offers all these experiences that visitors from other hotels take advantage of. It's obviously not for everyone, prices are jacked according to demand so it's not a necessarily a value proposition (which luxury never is).

David Families - 08/01/2020 Confirmed reviews ALL
« Above and beyond »

Every staff was pleasant and made my stay more than amazing.

S J. C. S. Couples - 08/01/2020 Confirmed reviews ALL

Very pleasant

Laurie Couples - 08/01/2020 Confirmed reviews ALL
« Our stay with our puppy »

We had a lovely time at the Fairmont Empress. They made us and our dog so welcome.

Michael D. Couples - 07/01/2020 Confirmed reviews ALL
« Very pleasant stay »

We were pleased with our room, and thought that its renovation had been very well done. The Christmas stocking we received was nice, but we were surprised that there weren't more Christmas activities going on in the common areas of the hotel, and thought that the Christmas experience was considerably less than what we had enjoyed at one of your other hotels, the Jasper Park Lodge. The dinner in the restaurant was okay, but I couldn't really recommend it to others.

Anonymous Couples - 07/01/2020 Confirmed reviews ALL

The bell hop was extremely helpful on Christmas Eve. We had no reservations for dinner so he got on his phone and called several. We found one that was open and he drove us to the restaurant. All employees were cheery, even though they had to work on Christmas Day. Thank you.

C K. Families - 07/01/2020 Confirmed reviews ALL

The building is impressive to look at with a lovely location. Excellent interaction with woman at front desk upon check in, but phone calls prearrival or from our room received by Tyler were met with short curtness that comes across as unfriendly as opposed to professional. Thus it Didn’t feel like the usual exceptional fairmont experience. Our windows in our room didn’t fully close but didn’t discover that until after midnight so it was freezing and traffic was loud in the middle of the night, had to try to block the edges of windows with towels. Thus we got only a couple of hours of sleep,. The pool was nice but the hot tub sounded like a giant toilet flushing when the jets were starting up or shutting off, not relaxing, in fact it scared us. Definitely wouldn't recommend based on price and doesn’t compare to other Fairmont locations. We were not impressed unfortunately but had really been looking forward to it And paid a lot of money for that room to give our family the Empress experience. Oh they also didn’t defeather the room bedding even though I had called ahead to confirm as well as asked them at checkin as well as never mentioned at checkin that wifi wasn’t free. Had to again call front desk and sign up for membership at midnight to use it.

Sheila D. Families - 06/01/2020 Confirmed reviews ALL
« Disappointing. Would not recommend for the holiday season. »

Unfortunately, we were less than satisfied with our Christmas at the Empress. My family were visiting me from Ireland and we were really looking forward to spending Christmas at the stunning hotel. The real let down for us was the Buffet Christmas dinner. All four of our food was cold. So cold that my mother and aunt could not eat it and resulted in them having their plates microwaved. You don't expect to pay $120 for a microwaved dinner! The worst feeling was when my mother said to me 'the Christmas Dinner on the flight over was nicer'. I mean really? We were advised upon check out that a member of management would be in touch with us. Still waiting. We had no water on our tables unlike other tables. When taking vegetables from one of the stands my aunt was quickly advised by a member of staff that the vegetables she was taking were from the children's section and she was not permitted to have them?! Only rare beef was offered which two of us don't eat. Overall a terrible experience and not what you would expect from the Fairmont.

No N. Couples - 06/01/2020 Confirmed reviews ALL
« Jess Front office mgr saved our stay. I an in a wheelchair. Initially we were booked in a room the furthest from the elevator & so small the wheelchair could not turn. Jess took command & moved us. »

Without Jess it would have been a disaster. I booked thru Clipper vacations. I will never book thru them again. Stephanie was wonderful & booked me a wheelchair. Jess saved our Holiday.

Anonymous Couples - 05/01/2020 Confirmed reviews ALL
« First class all the way. »

From checking in to checking out, a grand experience.

Sherrie M. Couples - 05/01/2020 Confirmed reviews ALL
« Wonderful Christmas stay experience! »

Excellent Gold Floor rooms and lounge improvements-Lounge welcoming and festive with lots of sitting and relaxing areas to choose from. Our room was spacious and comfortable. Loved finding out that the Christmas tradition of a gift and card, and a stocking full of goodies left on our door Christmas Eve was still done.

Anonymous Families - 05/01/2020 Confirmed reviews ALL

Beautiful hotel with a lot of history, which is nicely presented throughout, but it is the people and service that makes the experience. When we arrived our room was not ready, even at around 4pm. How about a perk or thanks for waiting? No, just sit in the crowded lobby with all your stuff. Then when checking out, which is quite early at 11am, the hotel keeps pushing you and pushing you to check out as soon as possible. We paid extra and up front for a deluxe harbor view room, and was put on the ground floor which had virtually no view. No attention to detail - for example only 1 robe provided, when you know 4 people are staying in the room. I am titanium elite level in Marriott and heard great things about Fairmont, but it did not live up to our expectations. We stayed in 5 different hotels on our Pacific Northwest vacation and this was one of the more expensive ones and we rank it lowest.

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