The Savoy

The Savoy 5 stars

Customer review rating (ALL Rating) 4.7/5 3,263 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labelled ALLSAFE

  • A landmark hotel in London’s city center, on the banks of the River Thames

  • Iconic culinary experiences, including High Tea and meals in historic venues

  • Beauty & Fitness, a haven with a spa, indoor pool and two gym areas

  • Savoy butlers for guests, including pets, staying in the suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

The Savoy

Strand
WC2R 0EZ LONDON
United Kingdom

Telephone +44 20 7836 4343

Fax +44 20 7240 6040

Contact email

  • By plane

    LONDON CITY AIRPORT At 14.48km / 9 miles

  • By plane

    LONDON GATWICK AIRPORT  At 48.28km / 30 miles

  • By plane

    LONDON HEATHROW AIRPORT At 40.23km / 25 miles

  • By plane

    LONDON LUTON AIRPORT At 80.47km / 50 miles

  • By plane

    LONDON STANSTED AIRPORT  At 88.51km / 55 miles

GPS:51.510401, -0.120182

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

The Savoy has long been an eminent venue for London events, thanks to 18,000 square feet of refined spaces, a capacity for up to 800 guests and an unparalleled location in the city center, on the river bank between Covent Garden and Waterloo Bridge. The hotel’s quintessential British ambiance lends an air of glamour and sophistication to any occasion. With its own stage, the Lancaster Ballroom is renowned for hosting grand affairs such as awards dinners, society weddings and corporate meetings. The smaller rooms on the ground floor are ideal for club dinners, private celebrations and executive meetings. The Savoy’s 11 function rooms are accessible from the main entrance on the Strand or, for a more discreet arrival, via the river side doors.

Room descriptions and layouts

12 

meeting rooms

From 1 to 800 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

The Savoy offers 267 beautifully restored guest rooms in either Edwardian or Art Deco style. Many accommodations feature views of the River Thames and other iconic London landmarks. For dedicated butler service, choose one of the 67 lavish suites.

Our guest reviews

Our guest reviews for
The Savoy

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,263 reviews

TripAdvisor Rating  4.5/5  6,820 reviews

Certificate of excellence 2022

Stunning hotel, unusually poor service

Customer review rating 2.5/5

Charles M. Business - Confirmed reviews ALL

I’m a regular visitor and usually the service is exceptional. However on this trip it took three calls, a physical visit to the reception and over an hour to get my bags delivered to my room. The other issue was placing a breakfast order at 8am for 9.15am to then get a call at 9.15 to say it would be 5-10mins late. Fine but then when it still hadn’t arrived at 9.50 I had to leave the room for meetings. I crossed paths with the gent delivering the meal who was honest that they had forgotten to place my order. The hotel seemed short staffed and struggling to match their usual standards. Some people wouldn’t say anything and never return, others who would find this as a first experience would be put off returning. I’ve been enough to know it’s unusual but it’s not something I would endure regularly.

A perfect weekend

Customer review rating 5.0/5

Emma Couples - Confirmed reviews ALL

What a special weekend! The attention to detail and service from every member of staff from the moment we checked in was flawless. We used all of the hotels amenities over the weekend and again, the service in each one was 5* We were sad to leave and look forward to our next visit

Dear Emma, Thank you for choosing to stay with us at The Savoy and for taking the time and trouble to complete a guest satisfaction survey. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with some happy memories of your time with us. It will be a pleasure to pass on your kind thoughts to all our colleagues and we wish to thank you in particular for your kind recognition of Christian who looked after you so exceptionally. We hope to warmly welcome you again to The Savoy in the future and if we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Best hotel in the world

Customer review rating 5.0/5

R D. Couples - Confirmed reviews ALL

The Savoy in London hits the perfect bullseye of old world glamour, refinement, comfort, friendliness, and joy. You have never seen a more beautiful lobby, or stayed in more comfortable or charming guest rooms. The staff is top notch because The Savoy does not hire just anyone. They are very committed to having amazing people that contribute to the positive and unparalleled atmosphere of the hotel, and will not bring in the wrong people. Our hats are off to you, Savoy, as this makes a huge difference to guest experience. Not a single ball was dropped on our last stay and we can be high-maintenance guests. This is a place I dream of returning to agin and again.

Dear RD, Wow! Thank you for taking the time to write such an amazing account of your recent stay with us, here at The Savoy. It was such a pleasure to read and we are delighted you enjoyed everything about your time with us. Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel. We look forward to having the opportunity to welcome you back again very soon. With warm regards, Debra Patterson, Quality Leader

Perfect in every way from start to finish!

Customer review rating 5.0/5

Kat Couples - Confirmed reviews ALL

The Savoy experience starts the moment you book, before I even arrived at the hotel so many emails had been exchanged between myself and the guest services/reservations team about the surprise stay for my partners 50th birthday that I felt like thy knew us inside out. I gave an overview of all the things my partner loved … anything salted caramel, pina colada’s and dancing in the rain! I explained why we are celebrating and how important it was for me to make him feel special and what he does for a living which centres around protecting children. When we arrived I was expecting good service but what we recieved completely surpassed all of my expectations! We entered our large specially selected room to balloons, pina colada’s, a homemade chocolate block which was stunningly beautiful and filled with the most decadent salted caramel, a homemade strawberry pastry which was one of the nicest testes I’ve ever experienced and a specially written note from the Savoy team that mentioned all of the details about my partner that I had given over a series of emails spanning months. Not one detail was missed! The room, it’s little extra’s like the Savoy board game and turn down service in the evening when we returned from the pool area (which too was just beautiful) was all unexpected but added to quite simply the best stay I have ever had. We booked a table in the American Bar for the evening after returning from dinner and we were over 40mins late for our reservation, they were so busy that I was expected to be graciously turned away however this was not the case. I informed the host of our reservation and she was quick to greet us and wish my partner a happy birthday. She showed us to a perfectly positioned table and Jamie recommended us some cocktails. We went to the bar to watch them be expertly crafted and made conversation with all the waiters and bar staff. The pianist played some of our favourite music and we spent the last few hours of the evening sampling the fantastic cocktail menu, laughing and singing. The bed … now … where do I begin, this was an experience in itself, it basically cuddles you like a luxuriously upholstered cloud and breakfast was sensational. I couldn’t remember the name of our fantastic server but wow she was good! I complimented the pasties so was given an extra bakery basket! She had fantastic knowledge of some of the historical ‘Savoy’ dishes and offered an insight into life at this magical place. It was a relaxed and tantalising experience … the best way to wake up on a Sunday morning! I left the Thames Foyer very very full and feeling very glutinous! There was no rush to check out and once met at reception by Alice … (there’s nothing she doesn’t know about the Savoy … or exceptional service) and Shaun the famous face of the Savoy we had a lovely chat and a giggle before leaving our bags to be stored while we left for the day. I cannot wait to return, they really do make you feel at home and their attention to detail cannot be rivalled! My partner made an important comment … he said, “when you book somewhere like the Savoy, you expect it to be good but there’s still something you’d say could be improved or it didnt surpass your expectations, but that’s not the case with the Savoy. They are in the game of achieving absolute perfection and pull out all the stops to make sure they achieve that. Well, we recognize your hard work and relentless strive towards perfection and we 100% appreciated it! Thank you to all at the Savoy to a truly memorable experience! We will be back soon! Will never stay anywhere else in London now!

Dear Kat, Thank you so much! We truly appreciate you taking the time to write such a detailed review - and I can't tell you how wonderful it is to hear what an amazing time our guests have had! It was such a pleasure to read and we are delighted you and your husband enjoyed everything about your time with us. Your comments about the level of service you consistently received are just wonderful, and we are so pleased you enjoyed all of the small touches which make every stay with us so unique! I will be sure to share your kind words with colleagues across the hotel. We look forward to having the opportunity to welcome you both back again very soon. With warm regards, Debra Patterson, Quality Leader

One of the best weekends of my life

Customer review rating 5.0/5

Angela R. Couples - Confirmed reviews ALL

I booked a stay at The Savoy as a treat to celebrate my 50th year. I was expecting a beautiful location and a first rate service. What I hadn't prepared for was the overwhelming kindness and warmth of every single member of staff we met. They made us feel so welcome, and made our whole weekend a magical experience I will never forget.

Dear Angela R., Wow! Thank you for taking the time to write such an amazing account of your recent stay with us, here at The Savoy, to celebrate your special birthday. It was such a pleasure to read and we are delighted you enjoyed everything about your time with us. Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel. We look forward to having the opportunity to welcome you back again very soon. With warm regards, Debra Patterson, Quality Leader

Superb hotel and even better service

Customer review rating 5.0/5

David N. Couples - Confirmed reviews ALL

My wife and I stayed at the Savoy Hotel for three nights from Tuesday 10 to Thursday 12 May 2022. The room was beautiful and meticulously clean, the breakfasts were outstanding and the service top notch. We will definitely be back!

Dear David N., Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We greatly value and appreciate your positive feedback and are delighted to know that you enjoyed your time with us. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back to The Savoy, in the near future. With best regards, Debra Patterson, Quality Leader

Customer review rating 5.0/5

J D. H. I. Families - Confirmed reviews ALL

Fabulous experience Great Stafff And Facility

Dear J D H. I., Thank you for choosing to stay with us at The Savoy and for taking the time to complete a guest satisfaction survey. We are so happy to hear your Savoy experience did not disappoint and you returned home with many happy memories of your time with us. Our team strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again to The Savoy, in the near future. With best regards, Debra Patterson, Quality Leader

Beyond expectstions

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Everyone from the front desk to housekeeping were exceptional. The entire concierge team were superb. Even our box lunches went above our expectations. We’ll done!!

Dear Guest, Thank you for choosing to stay with us at The Savoy and for taking the time to complete a guest satisfaction survey. We are so happy to hear your Savoy experience did not disappoint and you returned home with many happy memories of your time with us. Our team strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again to The Savoy, in the near future. With best regards, Debra Patterson, Quality Leader

The perfect birthday weekend for the queen of our family !

Customer review rating 5.0/5

Anthony S. Families - Confirmed reviews ALL

First class from start to finish … faultless

Dear Anthony s., Thank you for choosing The Savoy for such a special birthday celebration and for taking the time and trouble to complete a guest satisfaction survey. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with some happy memories of your time with us. It will be a pleasure to pass on your kind thoughts to all our colleagues. We hope to warmly welcome you and your husband again to The Savoy in the future and if we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Great location

Customer review rating 4.5/5

Kerry R. Couples - Confirmed reviews ALL

Lovely stay, good room excellent service and fabulous breakfasts

Dear Kerry R., We very much appreciate your comments regarding your stay at The Savoy, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. I was so pleased to learn that you had a comfortable stay, and enjoyed breakfast - a Savoy breakfast really is the best start to every day! Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Perfect location, great staff

Customer review rating 5.0/5

Paul C. Families - Confirmed reviews ALL

Outstanding - enjoyed every minute.

Dear Paul C., Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We greatly value and appreciate your positive feedback and are delighted to know that you enjoyed your time with us. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back to The Savoy, in the near future. With best regards, Debra Patterson, Quality Leader

Well located exciting stay.

Customer review rating 4.0/5

Fiona D. Couples - Confirmed reviews ALL

We arrived via Rolls Royce and all luggage was taken to our room. We were shown around the Savoy and what lift service to use in what zone. Shown to our room 821 .

Excellently located

Customer review rating 5.0/5

Sandra Couples - Confirmed reviews ALL

10 out of 10 Amazing experience the attentive to detail by the staff was outstanding we had such a fabulous time we will have to go back

Dear Sandra, Thank you for choosing to stay with us at The Savoy and for taking the time to complete a guest satisfaction survey. We are so happy to hear your Savoy experience did not disappoint and you returned home with many happy memories of your time with us. Our team strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again to The Savoy, in the near future. With best regards, Debra Patterson, Quality Leader

The best hotel in the world

Customer review rating 5.0/5

Deepansh D. Solo - Confirmed reviews ALL

This is the best hotel for me everything is perfect from the concierge team arranging things for me to the in room dining service

Dear Deepansh d., We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive positive feedback and I wish to thank you in particular for your kind recognition of Daniel who looked after you so exceptionally - I will be sure to pass on your recognition to him. Thank you again for sharing your experience and we hope to warmly welcome you back to The Savoy very soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Well located

Customer review rating 3.0/5

Mike W. Friends - Confirmed reviews ALL

I felt the hotel had lost its character but the staff were re good.

Dear Mr W., Thank you for taking the time to complete a guest survey, following your stay at The Savoy. Your kind words about the staff are greatly appreciated and we thank you for sharing your thoughts about your experience overall. We actually have plans to change the toiletries over the next few weeks, which should resole the difficulty of getting the lids off. We are sorry the quilt made sleep uncomfortable, in addition to the early morning noise. The housekeeping team would be more than happy to provide any type of bedding you prefer, at anytime time of the day or night; we want you to be comfortable. Your feedback has been noted and shared with the senior management team. You may be interested to know that we are in the final planning stages of a full room refurbishment and wish to assure you that the USB points will be included. Thank you for your patience on this occasion. We continue to strive for excellence in all that we do and we have taken your comments seriously. We hope that should we have the pleasure to welcome you again to The Savoy that you will find these services much improved. With kind regards, Debra Patterson, Quality Executive

A great place to stay

Customer review rating 4.5/5

Simon J. Families - Confirmed reviews ALL

Great service, you are made to feel at home by the very friendly and professional team. The Doormen welcome you with a smile and professionalism and are great ambassadors for the Hotel. Tony was very helpful as we left the next day as there was a movie being shot and he made sure we navigated the cameras etc and that our car was ready.

Dear Simon J., We very much appreciate your comments regarding your stay at The Savoy, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team - I know Tony will be delighted to have been mentioned individually! I was so pleased to learn that you had a comfortable stay, and were made to feel at home. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Wonderful Historic Hotel

Customer review rating 5.0/5

Janet P. Families - Confirmed reviews ALL

We enjoyed a fantastic first trip to London & our first stay at The Savoy.

Dear Janet P., Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We greatly value and appreciate your positive feedback and are delighted to know that you enjoyed your time with us. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back to The Savoy, in the near future. With best regards, Debra Patterson, Quality Leader

Top Hotel Stay

Customer review rating 5.0/5

John D. Couples - Confirmed reviews ALL

We loved The Savoy. It’s beautiful, in a great location, and the service is truly 5 stars. From the doormen to the bar tender, everyone was lovely. Our room was fantastic and I would stay there again without hesitation.

Dear John D., We very much appreciate your comments regarding your stay at the The Savoy. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services, and I know Daniel and Christian will be so touched to have been mentioned individually. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm regards, Debra Patterson, Quality Leader

Great stay in a great hotel

Customer review rating 5.0/5

Phil Families - Confirmed reviews ALL

We had a great stay. This is a magnificent iconic hotel and we looked forward to one day being able to stay. When we did, it didn’t disappoint. A fantastic experience - great service and a lovely hotel.

Dear Phil, We very much appreciate your comments regarding your stay at The Savoy, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. I was so pleased to learn that everything exceeded your expectations and you had such a wonderful time. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Great experience at the Savoy right in the heart of London.

Customer review rating 5.0/5

Mrs. D. R. Families - Confirmed reviews ALL

From check in with Alice to fabulous dinners and then the High Tea on Saturday, we were very impressed with not just the hotel but the staff. Couldn't have been more helpful and friendly. Can't wait to return.

Dear Mrs Deborah R., We very much appreciate your comments regarding your stay at the The Savoy, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I wish to thank you in particular for your kind recognition of Alice and the concierge team who looked after you so exceptionally. I was so pleased to learn that you had a comfortable stay, and enjoyed our enviable central location - the hotel really is perfectly placed to enjoy the very best of what London has to offer. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

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