Swissôtel Chicago 4 stars

Name: Swissôtel Chicago
Address: CHICAGO, 60601-9722, UNITED STATES
Telephone: (+1)312 5650565
Rating: 4.4

4.4/5

13,035 reviews

See on a map

+ 17 Services

Your loyalty is rewarded

Hotel extras

Rooms with a view. Each of our 661 rooms offer incredible views including the Chicago skyline, Lake Michigan, Navy Pier and Millennium Park. Our rooms feature a specialty Swiss Comfort Bed, 37-inch HD TV, a frameless glass shower

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

WIFI/Internet AccessPaying
- WIFI at the hotel (Paying)
- WIFI in your room (Paying)
Parking
- Private indoor parking (Paying)
- Private outdoor parking (Paying)
- Public outdoor parking (Paying)(Nearby)
- Valet parking (Paying)$74/day
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
Pets allowedPaying
Outdoor playground for children (Nearby)
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Air Conditioning
Dry cleaning / IroningPaying

2 restaurant(s)
1 bar(s)

Fitness centre
Massage
Outdoor playground for children (Nearby)
Golf (Nearby)
Bicycles rental

22 meeting room(s)
Conventions hotel

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722
chicago
united states

Tel: +1312 5650565

Fax: (+1)312 2688252

Contact email

Check-in from 15h00

Check out up to 12h00

By plane
CHICAGO MIDWAY INTERNATIONAL APT At 20.92km / 13 miles
By plane
CHICAGO O'HARE INTL AIRPORT At 30.58km / 19 miles

GPS :41.88728, -87.619378

Your meetings and events

Swissotel Chicago boasts 65000 total square feet of premier meeting and event space. The Event Centres' crown jewel is the magnificent 14000 square-foot Zurich Ballroom which space for up to 1400 guests, ceilings, and integrated hang points.On the second floor the Vevey, Montreux, and St. Gallen rooms provide nearly 12000 total square feet.

- Height 2 m
- Theatre style 20 participants
- U-shaped Room 10 participants
- Board-room 12 participants
- Classroom style 8 participants
- Banquet 20 participants
- Height 2 m
- Theatre style 20 participants
- U-shaped Room 10 participants
- Board-room 12 participants
- Classroom style 8 participants
- Banquet 20 participants
- Height 2 m
- Theatre style 20 participants
- U-shaped Room 10 participants
- Board-room 12 participants
- Classroom style 8 participants
- Banquet 20 participants
- Height 2 m
- Theatre style 20 participants
- U-shaped Room 10 participants
- Board-room 12 participants
- Classroom style 8 participants
- Banquet 20 participants
- Height 2 m
- Theatre style 20 participants
- U-shaped Room 10 participants
- Board-room 12 participants
- Classroom style 8 participants
- Banquet 20 participants
- Height 4 m
- Theatre style 20 participants
- U-shaped Room 15 participants
- Board-room 18 participants
- Classroom style 12 participants
- Banquet 180 participants
- Height 4 m
- Theatre style 20 participants
- U-shaped Room 15 participants
- Board-room 18 participants
- Classroom style 12 participants
- Banquet 20 participants
- Height 4 m
- Theatre style 30 participants
- U-shaped Room 16 participants
- Board-room 16 participants
- Classroom style 16 participants
- Banquet 30 participants
- Height 2 m
- Theatre style 15 participants
- U-shaped Room
- Board-room 10 participants
- Classroom style 10 participants
- Banquet 20 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 15 participants
- U-shaped Room
- Board-room 15 participants
- Classroom style 10 participants
- Banquet 20 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 15 participants
- U-shaped Room
- Board-room 15 participants
- Classroom style 10 participants
- Banquet 20 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 25 participants
- U-shaped Room
- Board-room 20 participants
- Classroom style 20 participants
- Banquet 20 participants
Configuration is not available for this hotel
- Height 4 m
- Theatre style 40 participants
- U-shaped Room 25 participants
- Board-room 25 participants
- Classroom style 28 participants
- Banquet 50 participants
- Height 6 m
- Theatre style 220 participants
- U-shaped Room 70 participants
- Board-room 75 participants
- Classroom style 145 participants
- Banquet 180 participants
- Height 3 m
- Theatre style 15 participants
- U-shaped Room 26 participants
- Board-room 28 participants
- Classroom style 20 participants
- Banquet 80 participants
- Height 4 m
- Theatre style 310 participants
- U-shaped Room 60 participants
- Board-room 60 participants
- Classroom style 180 participants
- Banquet 260 participants
- Height 2 m
- Theatre style 100 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 70 participants
- Banquet 130 participants
- Height 4 m
- Theatre style 310 participants
- U-shaped Room 60 participants
- Board-room 60 participants
- Classroom style 180 participants
- Banquet 260 participants
- Height 2 m
- Theatre style 250 participants
- U-shaped Room
- Board-room 80 participants
- Classroom style 135 participants
- Banquet 230 participants
Configuration is not available for this hotel
- Height 4 m
- Theatre style 480 participants
- U-shaped Room 102 participants
- Board-room 90 participants
- Classroom style 330 participants
- Banquet 440 participants
- Height 4 m
- Theatre style 500 participants
- U-shaped Room 120 participants
- Board-room 120 participants
- Classroom style 350 participants
- Banquet 500 participants
- Height
- Theatre style
- U-shaped Room
- Board-room
- Classroom style
- Banquet
Configuration is not available for this hotel

Table of rooms
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Grindelwald	25 m²	2 m	20 participants	10 participants	12 participants	8 participants	20 participants
Gstaad	25 m²	2 m	20 participants	10 participants	12 participants	8 participants	20 participants
St mortiz	25 m²	2 m	20 participants	10 participants	12 participants	8 participants	20 participants
Zermatt	25 m²	2 m	20 participants	10 participants	12 participants	8 participants	20 participants
Verbier	25 m²	2 m	20 participants	10 participants	12 participants	8 participants	20 participants
Arose	36 m²	4 m	20 participants	15 participants	18 participants	12 participants	180 participants
Lugano	36 m²	4 m	20 participants	15 participants	18 participants	12 participants	20 participants
Monte rosa	37 m²	4 m	30 participants	16 participants	16 participants	16 participants	30 participants
Rhone	46 m²	2 m	15 participants		10 participants	10 participants	20 participants
Ticino	47 m²	2 m	15 participants		15 participants	10 participants	20 participants
Neuchatel	47 m²	2 m	15 participants		15 participants	10 participants	20 participants
Bianco	75 m²	2 m	25 participants		20 participants	20 participants	20 participants
Matterhorn	114 m²	4 m	40 participants	25 participants	25 participants	28 participants	50 participants
Alpine	238 m²	6 m	220 participants	70 participants	75 participants	145 participants	180 participants
Currents	242 m²	3 m	15 participants	26 participants	28 participants	20 participants	80 participants
Montreux	248 m²	4 m	310 participants	60 participants	60 participants	180 participants	260 participants
Geneva	250 m²	2 m	100 participants	40 participants	40 participants	70 participants	130 participants
St gallen	254 m²	4 m	310 participants	60 participants	60 participants	180 participants	260 participants
Edelweiss penthouse	258 m²	2 m	250 participants		80 participants	135 participants	230 participants
Vevety	532 m²	4 m	480 participants	102 participants	90 participants	330 participants	440 participants
Lucerne	559 m²	4 m	500 participants	120 participants	120 participants	350 participants	500 participants
Zurich ballroom	4267 m²

Configuration is not available for this hotel

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Each of our 661 rooms feature a specialty Swiss Comfort Bed, 37 inch HD TV, Keurig coffee maker and frameless glass shower stall.

Rooms (14)
Suites (8)

Classic King

Max. number of persons: 3
Area: From 30m²

Classic Double

Max. number of persons: 4
Area: From 30m²

Classic Riverview King

Max. number of persons: 3
Area: From 30m²

Classic Riverview 2 Double

Max. number of persons: 4
Area: From 30m²

Classic Lakeview King

Max. number of persons: 3
Area: From 30m²

Classic Lakeview Double

Max. number of persons: 4
Area: From 30m²

Pinnacle 1 King

Max. number of persons: 3
Area: From 30m²

Pinnacle 2 Double

Max. number of persons: 4
Area: From 30m²

Pinnacle Riverview 1 King

Max. number of persons: 3
Area: From 30m²

Pinnacle Riverview 2 Double

Max. number of persons: 4
Area: From 30m²

Pinnacle Lakeview 1 King

Max. number of persons: 3
Area: From 30m²

Pinnacle Lakeview 2 Double

Max. number of persons: 4
Area: From 30m²

Premier Corner King

Max. number of persons: 2
Area: From 40m²

Premier Corner King View

Max. number of persons: 2
Area: From 40m²

Junior Suite King

Max. number of persons: 4
Area: From 55m²

Executive Suite 1 King

Max. number of persons: 4
Area: From 70m²

Executive Suite 2 Double

Max. number of persons: 5
Area: From 70m²

Lifestyle Suite King

Max. number of persons: 4
Area: From 70m²

Lifestyle Suite View 1 King

Max. number of persons: 4
Area: From 70m²

Skyline Duplex Suite 1 King

Max. number of persons: 4
Area: From 111m²

Vitality Suite

Max. number of persons: 4
Area: From 102m²

Presidential Suite

Max. number of persons: 4
Area: From 185m²

Our restaurants and bars

THE PALM

Type of cuisine: Thematic cuisine

The Palm is home to aged beef and fresh seafood. This family owned business is a great experience and home to many local and global celebrities.

AMUSE

Type of cuisine: Other cooking style

Chef Dan McGee has created small plate delights such as flat breads, fried avocado topped with crab meat, and other smaller options to enjoy with a fine wine or beverage of choice.

AMUSE

Photo non contractuelle / Strictly non binding

Chef Dan McGee has created small plate delights such as flat breads, fried avocado topped with crab meat, and other smaller options to enjoy with a fine wine or beverage of choice.

Great service

Evette P. Families - 24/03/2020 Confirmed reviews ALL

Even though we were in the midst of the coronavirus scare the staff was very friendly and helpful I will definitely be booking there again

Consistency wins every time

Wdw Business - 24/03/2020 Confirmed reviews ALL

Very consistent, excellent experience over nine months of weekly stays - well done!

A bit dirty and old

Mer Couples - 24/03/2020 Confirmed reviews ALL

The check in was fine, the service desk was a bit disconnected. Not very friendly, not rude, just eh. When you get to the room it’s dark, no good light and then the bathroom was old. The flooring in the shower was extremely dirty looking. May not have been dirty but the tile was very worn and made for a permanently dirty look. Cramped and outdated. I wouldn’t pay the money to stay there again. Not a lot offered for the price and there was nothing spectacular about it.

Anonymous Families - 24/03/2020 Confirmed reviews ALL

They never cleaned our room and I’ll stay there again when I’m in Chicago.

Nice room

Tyler P. Couples - 24/03/2020 Confirmed reviews ALL

City view was not city view. Bathroom shower leaked badly

Good stay

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

The only problem we had was waiting in line to get checked in and waiting in line to check out. Other then that everyone was nice and we were able to find everything.

Well located

Anonymous Solo - 23/03/2020 Confirmed reviews ALL

Stay was nice. Lake view was nice. Long black hairs in the bath tub were not. I was looking forward to a steaming bath, but They made it highly undesirable to get in the tub. Cleanliness was not the highest priority in this hotel. It will be very unlikely that I return. Clean your tubs.

Dear Landon H., Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our House-Keeping department in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Good.

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Professional, helpful staff. Beautiful, convenient location. Clean room. Clean bathroom, No mold. My only complaint was room service. I ordered grilled cheese and french fries. The grilled cheese was burnt and not just a little. The sandwich and french fries were cold.

Dear Tonya J., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Great Room

Sylvain M. Business - 21/03/2020 Confirmed reviews ALL

This was a great hotel and a great room. This will probably be where I stay now when work takes me to Chicago.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Awsome Stay.

Ron Couples - 20/03/2020 Confirmed reviews ALL

Front desk was very cooperative, in room dining was outstanding and staff was great. Valet parking staff was prompt and very polite. Room was very clean and bed was very comfortable.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Excellent hotel, despite deplorable arrival experience

Federico M. Families - 16/03/2020 Confirmed reviews ALL

Upon arrival, around 6 pm, there was nobody manning the Front Desk. There were two guest ladies at the front desk. This went on for several minutes. More guests arrived and nobody there. I asked the Concierge and told him that I had never arrived at a four-star hotel to find an empty front desk. Eventually a receptionist came out. Only glitch. Room was impeccable, restaurant The Palm as well. we enjoyed our stay there very much. But the arrival experience was unaccepatable.

Awesome view, great service

Annemarie O. Families - 16/03/2020 Confirmed reviews ALL

My sister, niece and I had a "staycation" last weekend at the Swissotel to celebrate my niece passing her nursing boards. We were upgraded to a suite with a lovely view, champagne and chocolate covered strawberries were to sent to our room to congratulate my niece on her accomplishments and when we asked for a late check out it was "No problem". We truly enjoyed our stay at the Swissotel!

Dear Ms./Mrs. O., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

We found the people at the registration desk and the two people at the concierge desk extremely friendly and helpful. That was not the case with the servers working in Amuse. We sat for an inordinate amount of time waiting for a server to take our order; when we finally went up to the counter (there were four people standing at the counter talking to one another) to ask for service the person we spoke to was not friendly; in spite of our request for service we had to wait quite a bit longer before we were finally served. We liked the room and the location.

Dear Ms./Mrs. D., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Loved it

Rwr Business - 14/03/2020 Confirmed reviews ALL

Great experience! Will definitely stay here again.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

"Flawless"

Ken T. Business - 12/03/2020 Confirmed reviews ALL

I always prefer to stay at the Swissotel when I am in Chicago. From the superb associate that checked me in, to the lounge and housekeeping, my stay was flawless as always. I will return to the Swissotel!

Dear Mr. T., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Lovely, professionally managed hotel. Great views from the rooms!

Charles H. Business - 12/03/2020 Confirmed reviews ALL

Professional staff, warm reception, attractive bar, good food, and really a step above most American hotels. Reasonable value for what I received (meaning a good value, despite the excellent location.) Sure, my breakfast sandwich could have been fresher, but if that's the worst you can say, then stay home next time! Rooms are large, and my view was "out of a brochure" beautiful, looking onto the river, lake, and Navy Pier. Highly recommended.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Nice view, great staff

Cat Couples - 11/03/2020 Confirmed reviews ALL

The clerk that checked us in was extremely friendly and knowledgeable about the hotel, also gave us great tips on navigating the hotel itself.

Dear Ms./Mrs. M., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Jmc961622 Couples - 11/03/2020 Confirmed reviews ALL

We had a very nice stay. However, the automatic addition of a $20 per night (+tax) Amenity fee is very disappointing. We have stayed at the Swiss Chicago many times, and this is new. It was not explained to us at check-in, so understanding what value it adds, even after we asked for an explanation is not clear. I understand these types of fees are added at "resorts", but to add this to a downtown Chicago hotel seems extreme, and is disappointing.

Great location right next to the Riverwalk

K. M. Couples - 11/03/2020 Confirmed reviews ALL

The staff was amazing the hotel was beautiful great View love the fact that I didn't have to go far for food because there's a restaurant inside of the hotel and the fact that all I had to do was cross the street and I was at the Riverwalk it was amazing

Good stay

Anonymous Business - 11/03/2020 Confirmed reviews ALL

My only compliant was the maid forgot to clean my room one day, but after calling in the evening, someone came to clean my room. Everything else was great as usual.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

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4 stars
At 201 m
21c Museum Hotel Chicago - MGallery
4.5 stars
At 1.1 km
Sofitel Chicago Magnificent Mile Hotel
5 stars
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Swissôtel Chicago 4 stars

Your loyalty is rewarded

Hotel extras

Hotel location

Swissôtel Chicago

Your meetings and events

Our accommodations

Classic King

Classic Double

Classic Riverview King

Classic Riverview 2 Double

Classic Lakeview King

Classic Lakeview Double

Pinnacle 1 King

Pinnacle 2 Double

Pinnacle Riverview 1 King

Pinnacle Riverview 2 Double

Pinnacle Lakeview 1 King

Pinnacle Lakeview 2 Double

Premier Corner King

Premier Corner King View

Junior Suite King

Executive Suite 1 King

Executive Suite 2 Double

Lifestyle Suite King

Lifestyle Suite View 1 King

Skyline Duplex Suite 1 King

Vitality Suite

Presidential Suite

Our restaurants and bars

THE PALM

AMUSE

AMUSE

Our guest reviews for Swissôtel Chicago

Our other hotels nearby

Fairmont Chicago - Millennium Park

21c Museum Hotel Chicago - MGallery

Sofitel Chicago Magnificent Mile Hotel

Our guest reviews for
Swissôtel Chicago