Swissôtel Chicago 4 stars

Customer review rating 4.4/5 13,040 reviews

Swissôtel Chicago
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Hotel extras

Rooms with a view. Each of our 662 rooms offers fabulous views including the Chicago skyline, Lake Michigan, Navy Pier and Millennium Park. Guest rooms feature a specialty Swiss Comfort Bed, 42-inch HD TV, a frameless glass shower

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / IroningPaying
Catering
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Outdoor playground for children (Nearby)
  • Golf (Nearby)
  • Bicycles rentalPaying
Business services
  • 22 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722
chicago
united states

Tel: +1312 5650565

Fax: (+1)312 2688252

Check-in from 15h00

Check out up to 12h00

  • By plane

    CHICAGO MIDWAY INTERNATIONAL APT At 20.92km / 13 miles

  • By plane

    CHICAGO O'HARE INTL AIRPORT   At 30.58km / 19 miles

GPS :41.88728, -87.619378

Your meetings and events

Swissotel Chicago boasts 65000 total square feet of premier meeting and event space. The Event Centres' crown jewel is the magnificent 14000 square-foot Zurich Ballroom which space for up to 1400 guests, ceilings, and integrated hang points.On the second floor the Vevey, Montreux, and St. Gallen rooms provide nearly 12000 total square feet.

22 

meeting rooms

From 1 to 500 

attendees

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Our accommodations

Each of our 661 rooms feature a specialty Swiss Comfort Bed, 37 inch HD TV, Keurig coffee maker and frameless glass shower stall.

Classic King

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft

Classic Double

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft

Classic Riverview King

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Classic Riverview 2 Double

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft

Classic Lakeview King

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Classic Lakeview Double

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft

Pinnacle 1 King

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Pinnacle 2 Double

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft

Pinnacle Riverview 1 King

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Pinnacle Riverview 2 Double

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft

Pinnacle Lakeview 1 King

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Pinnacle Lakeview 2 Double

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft

Premier Corner King

  • Max. number of persons: 2
  • Area: From 40 m² / 431 sq ft

Premier Corner King View

  • Max. number of persons: 2
  • Area: From 40 m² / 431 sq ft

Classic 1 King Wheelchair

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Classic 1 King Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Classic 1 King Roll-In

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Classic 2 Double Wheelchair

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Classic 2 Double Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Classic 2 Double Roll-In

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Lakeview 1 King Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Lakeview 2 Double Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Riverview 1 King Wheelchair

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft

Riverview 2 Double Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft

Riverview 1 King Roll-In

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft

Riverview 2 Double Roll-In

Accessible room
  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft

Hospitality Room

  • Max. number of persons: 2
Rooms

Our restaurants and bars

THE PALM

Type of cuisine: Thematic cuisine

The Palm is home to aged beef and fresh seafood. This family owned business is a great experience and home to many local and global celebrities.

AMUSE

Type of cuisine: Other cooking style

Chef Dan McGee has created small plate delights such as flat breads, fried avocado topped with crab meat, and other smaller options to enjoy with a fine wine or beverage of choice.

AMUSE

Non contractual photo

Chef Dan McGee has created small plate delights such as flat breads, fried avocado topped with crab meat, and other smaller options to enjoy with a fine wine or beverage of choice.

Our guest reviews for
Swissôtel Chicago

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,040 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,737 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Bad stay

Customer review rating 4.4/5

Tyler S. Couples - 01/04/2020 Confirmed reviews ALL

They locked me and my girlfriend out of our room for almost 2 hours saying that my card never got accepted. But it did. They made me feel like it was all my fault. But in the end we figured out it was there fault. They didnt apologize or offer me anything for being locked out of my room for almost 2 hours over something they did. I dont know if I'll ever return.

Good stay

Customer review rating 4.4/5

Chelsea L. Solo - 29/03/2020 Confirmed reviews ALL

It was a good experience. I didn’t know about the valet parking but other than that it was a nice room and amazing service

Great service

Customer review rating 4.4/5

Evette P. Families - 24/03/2020 Confirmed reviews ALL

Even though we were in the midst of the coronavirus scare the staff was very friendly and helpful I will definitely be booking there again

Consistency wins every time

Customer review rating 4.4/5

Wdw Business - 24/03/2020 Confirmed reviews ALL

Very consistent, excellent experience over nine months of weekly stays - well done!

A bit dirty and old

Customer review rating 4.4/5

Mer Couples - 24/03/2020 Confirmed reviews ALL

The check in was fine, the service desk was a bit disconnected. Not very friendly, not rude, just eh. When you get to the room it’s dark, no good light and then the bathroom was old. The flooring in the shower was extremely dirty looking. May not have been dirty but the tile was very worn and made for a permanently dirty look. Cramped and outdated. I wouldn’t pay the money to stay there again. Not a lot offered for the price and there was nothing spectacular about it.

Customer review rating 4.4/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

They never cleaned our room and I’ll stay there again when I’m in Chicago.

Nice room

Customer review rating 4.4/5

Tyler P. Couples - 24/03/2020 Confirmed reviews ALL

City view was not city view. Bathroom shower leaked badly

Good stay

Customer review rating 4.4/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

The only problem we had was waiting in line to get checked in and waiting in line to check out. Other then that everyone was nice and we were able to find everything.

Well located

Customer review rating 4.4/5

Anonymous Solo - 23/03/2020 Confirmed reviews ALL

Stay was nice. Lake view was nice. Long black hairs in the bath tub were not. I was looking forward to a steaming bath, but They made it highly undesirable to get in the tub. Cleanliness was not the highest priority in this hotel. It will be very unlikely that I return. Clean your tubs.

Dear Landon H., Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our House-Keeping department in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Good.

Customer review rating 4.4/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Professional, helpful staff. Beautiful, convenient location. Clean room. Clean bathroom, No mold. My only complaint was room service. I ordered grilled cheese and french fries. The grilled cheese was burnt and not just a little. The sandwich and french fries were cold.

Dear Tonya J., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Great Room

Customer review rating 4.4/5

Sylvain M. Business - 21/03/2020 Confirmed reviews ALL

This was a great hotel and a great room. This will probably be where I stay now when work takes me to Chicago.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Awsome Stay.

Customer review rating 4.4/5

Ron Couples - 20/03/2020 Confirmed reviews ALL

Front desk was very cooperative, in room dining was outstanding and staff was great. Valet parking staff was prompt and very polite. Room was very clean and bed was very comfortable.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Excellent hotel, despite deplorable arrival experience

Customer review rating 4.4/5

Federico M. Families - 16/03/2020 Confirmed reviews ALL

Upon arrival, around 6 pm, there was nobody manning the Front Desk. There were two guest ladies at the front desk. This went on for several minutes. More guests arrived and nobody there. I asked the Concierge and told him that I had never arrived at a four-star hotel to find an empty front desk. Eventually a receptionist came out. Only glitch. Room was impeccable, restaurant The Palm as well. we enjoyed our stay there very much. But the arrival experience was unaccepatable.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Awesome view, great service

Customer review rating 4.4/5

Annemarie O. Families - 16/03/2020 Confirmed reviews ALL

My sister, niece and I had a "staycation" last weekend at the Swissotel to celebrate my niece passing her nursing boards. We were upgraded to a suite with a lovely view, champagne and chocolate covered strawberries were to sent to our room to congratulate my niece on her accomplishments and when we asked for a late check out it was "No problem". We truly enjoyed our stay at the Swissotel!

Dear Ms./Mrs. O., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago
Customer review rating 4.4/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

We found the people at the registration desk and the two people at the concierge desk extremely friendly and helpful. That was not the case with the servers working in Amuse. We sat for an inordinate amount of time waiting for a server to take our order; when we finally went up to the counter (there were four people standing at the counter talking to one another) to ask for service the person we spoke to was not friendly; in spite of our request for service we had to wait quite a bit longer before we were finally served. We liked the room and the location.

Dear Ms./Mrs. D., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Loved it

Customer review rating 4.4/5

Rwr Business - 14/03/2020 Confirmed reviews ALL

Great experience! Will definitely stay here again.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

"Flawless"

Customer review rating 4.4/5

Ken T. Business - 12/03/2020 Confirmed reviews ALL

I always prefer to stay at the Swissotel when I am in Chicago. From the superb associate that checked me in, to the lounge and housekeeping, my stay was flawless as always. I will return to the Swissotel!

Dear Mr. T., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Lovely, professionally managed hotel. Great views from the rooms!

Customer review rating 4.4/5

Charles H. Business - 12/03/2020 Confirmed reviews ALL

Professional staff, warm reception, attractive bar, good food, and really a step above most American hotels. Reasonable value for what I received (meaning a good value, despite the excellent location.) Sure, my breakfast sandwich could have been fresher, but if that's the worst you can say, then stay home next time! Rooms are large, and my view was "out of a brochure" beautiful, looking onto the river, lake, and Navy Pier. Highly recommended.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

Nice view, great staff

Customer review rating 4.4/5

Cat Couples - 11/03/2020 Confirmed reviews ALL

The clerk that checked us in was extremely friendly and knowledgeable about the hotel, also gave us great tips on navigating the hotel itself.

Dear Ms./Mrs. M., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago
Customer review rating 4.4/5

Jmc961622 Couples - 11/03/2020 Confirmed reviews ALL

We had a very nice stay. However, the automatic addition of a $20 per night (+tax) Amenity fee is very disappointing. We have stayed at the Swiss Chicago many times, and this is new. It was not explained to us at check-in, so understanding what value it adds, even after we asked for an explanation is not clear. I understand these types of fees are added at "resorts", but to add this to a downtown Chicago hotel seems extreme, and is disappointing.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago
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