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Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.4/5 13,842 reviews

ALLSAFE approved hotel

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Swissôtel Chicago
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+ 15 Services

Hotel extras

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 chicago
united states

Tel: +1312 5650565

Fax: (+1)312 2688252

Check-in from 15h00

Check out up to 12h00

  • By plane

    CHICAGO MIDWAY INTERNATIONAL APT At 20.92km / 13 miles

  • By plane

    CHICAGO O'HARE INTL AIRPORT   At 30.58km / 19 miles

GPS :41.88728, -87.619378

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • No Bar
  • Breakfast
    • Room service
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 662 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 43 floors
  • Languages spoken at the hotel
    • French
    • Italian
    • German
    • Spanish
    • Korean
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel Additional charge
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-in
Access to property
  • Self-parking available
    • On site
Well-being
  • Penthouse Fitness Center
    • On site
    • Massage
Family
  • Services for children
    • Outdoor playground for children

Your meetings and events

Swissotel Chicago blends the city's energy and dynamism with Swiss efficiency and hospitality to create functions that run with clockwork precision. Our 65,000 square feet of superbly designed space cater to events of all kinds.The sweeping views from our meeting rooms will inspire your delegates. Seven versatile, contemporary ballrooms come equipped with the latest AV technology. The largest, the Zurich Room, features 17-foot-high ceilings and space for up to 1,800 guests.Whether you're hosting a discreet board meeting, a major corporate function or an unforgettable wedding, you can rely on our passionate, dedicated event organisers to take care of every last logistical detail from start to finish.

Room descriptions and layouts

22 

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

Our accommodation(s)

You'll feel right at home in the heart of the Windy City in one of our 662 spacious rooms, suites and lofts. Savour sweeping views amid functional, Alpine-inspired interior design, luxe amenities and up-to-the-minute entertainment technology.

Our guest reviews for
Swissôtel Chicago

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,842 reviews

TripAdvisor Rating 4.0/5

5,858 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Experience - Very Friendly and Helpful Staff

Customer review rating 5.0/5

Hope Business - 25/11/2021 Confirmed reviews ALL

The staff were all very friendly and helpful - ready to help us with any questions. I am very impressed with the room and the overall experience. Would recommend!

Dear Hope T., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to hear our staff helped with all of your questions and concerns! I am sure that this feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Miller
Customer review rating 4.0/5

Anonymous Families - 24/11/2021 Confirmed reviews ALL

We loved the hotel but the parking wasn’t good. Too many people trying to park at the same time. We were arriving for a wedding but the check in went smoothly. I loved the views of Chicago. The rooms were clean and comfortable!

Dear Janet, Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the interruption to your comfort, as a result of our service levels. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Alfred Batio

Great Location and Spacious Rooms

Customer review rating 4.5/5

Happy T. Business - 24/11/2021 Confirmed reviews ALL

I loved our accommodations. Our room was lovely. My husband worked at the spacious table/desk all day while I attended a conference. The location is marvelous. I would definitely stay there again. It was also an easy drive from and to the expressway. Yay!

Dear Jennifer N., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted to hear the space worked out well for you and your husband business needs! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Miller

Clean, good location.

Customer review rating 4.0/5

Michael T. Couples - 24/11/2021 Confirmed reviews ALL

Our stay was comfortable and we would recommend the Swissotel to our friends. The waiter in the Lobby restaurant was excellent at both breakfasts.

Dear Michael T., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Miller

Good stay

Customer review rating 4.0/5

Karen Business - 24/11/2021 Confirmed reviews ALL

Raquel greeted me and was amazing the entire time I was there. Two gentlemen stood out, and I can't find their names for some reason...I wrote them down. One was an African American gentleman that had great designer glass frames. The other was a young African American bellman. Both were friendly, helpful and remembered me each time I ran into them. I travel regularly and know the challenges the hotels are experiencing. Getting coffee in the morning was slow, but I understand. My issue was that there was no way to get a croissant heated up without the gentleman going downstairs to do it. With the line, I would never ask him to do that. It made for a rather yucky breakfast. I couldn't eat any of the sandwiches for different reasons. My only other challenge was when I tried getting 2 separate bills because I was paying for two rooms. I needed to have them separated to make it easier to expense. The short version is, I didn't get what I needed. The gentleman was very nice, but couldn't seem to provide what I needed. In the end, I had to spend quite a bit of time submitting the reports in a way they would pay. I was there for EScrap. The staff in the exhibit hall were amazing. I'm a Titanium Marriott member and this was my first experience with your brand. I enjoyed it. Thank you for having such a great team. I ate at The Palm several times and the guys at the bar were incredible. Thank you... Karen

Dear Karen F., Thank you for taking the time to share your comments concerning your stay at the Swissôtel Chicago. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Swissotel Chicago in the near future, . Yours sincerely, Matteo Pica
Customer review rating 5.0/5

Richard P. Couples - 23/11/2021 Confirmed reviews ALL

The hotel was very nice. One question what is the urban experience that was itemized on my receipt? It was $20 per night. Please let me know so when I stay again I will watch for the experience, I must have missed it this time.

Dear Richard P., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Urban Experience Fee includes internet and wifi access, discounted laundry services, coffee service in the lobby every morning, fitness center access, and complimentary in-room and out-of-room phone calls. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Miller

Fantastic View & Friendly Service!

Customer review rating 5.0/5

Maxie M. Business - 23/11/2021 Confirmed reviews ALL

I had a room on the 7th floor with a fantastic view of the city and the water. The service at every level was amazing - the restaurant, the front desk, the person who delivered my luggage once the airline found it and the wait staff that serviced the conference. One day at lunch, we had asked if there was tea. One of the waiters left the area to brew us a glass of tea! I would never have asked if I knew he had to go to that much trouble but it was so kind of him. Everyone was friendly and helpful throughout our stay!

Dear Maxie M., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will do some research to find out the specific colleagues that made your experience wonderful! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Miller

Ridiculously expensive for the experience.

Customer review rating 1.5/5

Brent Business - 23/11/2021 Confirmed reviews ALL

The handle to both the shower stall and the toilet were barely attached. The overhead light in the bathroom flickered on and off and not as a result of needing to be screwed in tighter(I tried that). We were told that housekeeping comes every two days. We were there for four, they never came so we had to repeatedly ask for more water and towels. Lastly, we ordered a hamburger, chicken salad and a 12 ounce Coke from the kitchen and got charged over $70. That is absolutely outlandish. We are well travelled and have spent plenty of time in other large cities like New York and Los Angeles and have never seen prices that high.

Customer review rating 1.5/5

Anonymous Business - 23/11/2021 Confirmed reviews ALL

I had requested a king bed. Got a double even though I said I would wait for a king. Housekeeping rang the door at 8:30 and left before I could answer and never came back.

Enjoyable stay!

Customer review rating 5.0/5

Saleema Business - 23/11/2021 Confirmed reviews ALL

I had a great stay at the Swissotel Chicago. The room was comfortable and had great access to wifi!

Dear Saleema K., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Miller

Enjoyed out stay

Customer review rating 5.0/5

Edwin R. Couples - 23/11/2021 Confirmed reviews ALL

Hotel was clean, comfortable and had a great view to Navy Pier. We stayed there for a special occasion and we were gifted champagne chocolate covered strawberries. The wife was happy, so I was happy.

Dear Edwin R., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am happy to hear the wife enjoyed the champagne/strawberries and I hope the celebration was wonderful! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Miller

Business Stay With a Dash of Fun

Customer review rating 4.5/5

Mike Business - 23/11/2021 Confirmed reviews ALL

I stayed here November of 2021 for a conference that was hosted within the hotel. The hotel was very nice and clean. The staff I had interactions with were both helpful and friendly. I would say this facility was an upgrade from the previous year it was held, nothing against the previous year but this seemed like exceptional a conference area for a hotel. My room was clean, it had a great work space, comfortable bed, and a great view of the lake and river. The room would be perfect for a couple on vacation. The location was amazing, two blocks from Michigan Ave, the river walk across the street, Chicago First Lady river cruise 2 blocks, Navy Pier 15 min walk, Millennium Park 10 min walk, Soldiers Field 30 min walk, 4 blocks to the L, and very close to all the museums. It was a 20 min ride to The University of Chicago and Wrigleyville, and about 30 minutes from O'Hare. It's a great location to explore Chicago and if you've never been there before stay here. My only complaint is I had to take my garbage down the hall everyday to have it emptied, probably because of Covid but that wasn't explained at check-in. I would absolutely stay here again for business or pleasure.

Dear Michael P., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working towards bringing Housekeeping back to full service and are happy to assist with trash pick up any time during your stay and we will work with the proper departments to ensure the necessary information is informed to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Miller

Basics missing and power outlets not working

Customer review rating 2.0/5

Remi Business - 23/11/2021 Confirmed reviews ALL

I was really excited to have a short business trip to Chicago and especially staying at Swissotel. Everything went well up until I needed the basics like shampoo and shower gel, I am not sure if you provide it like all other hotels, which I assume but was completely missing from my room. And then after driving for almost 6 hours, I was at least going to have a cup of coffee, then I realize that power outlets do not have any power.... well life goes on with a cup of coffee somewhere in downtown Chicago.

Dear Aytuel M., Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Housekeeping department in regards to the missing amenities. The power outlets are on a Green system that are controlled by the light switches in the room. We are sincerely sorry for this inconvenience and will take note of this feedback in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Olivia Miller

The staff was very well prepared and responsive. They delivered on the plan.

Customer review rating 5.0/5

Jason B. Business - 23/11/2021 Confirmed reviews ALL

We really appreciated Jack Hartrich. He collaborated with us to make our meeting even more successful.

Dear Jason B., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team & Jack on your satisfaction with his service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Miller

Very good.

Customer review rating 5.0/5

Anonymous Families - 23/11/2021 Confirmed reviews ALL

Great view out our window.

Dear Kathryn S., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Miller

you needed more employees to deal with the amount of people at the hotel

Customer review rating 3.0/5

Anonymous Business - 23/11/2021 Confirmed reviews ALL

They didn't ask us if we wanted our rooms cleaned we also had issues getting towels for our stay as well, when you have functions you need to be staffed properly.

Dear Andrew, Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the interruption to your comfort, as a result of our service levels. We hope that you will present us the opportunity to better serve you in the near future. Thank you for your continued loyalty to Accor hotels. Sincerely, Alfred Batio

Great Hotel

Customer review rating 5.0/5

Greg R. Business - 19/11/2021 Confirmed reviews ALL

Everything was professional and fun

Dear Greg R., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 5.0/5

Anonymous Business - 19/11/2021 Confirmed reviews ALL

Would recommend to family and friends!

Dear Wendy B., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback in regards to the Wifi will be acknowledge. Thank you for the encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivia Miller
Customer review rating 3.5/5

Anonymous Business - 19/11/2021 Confirmed reviews ALL

Parking was a problem when we came and left. Very dissatisfied with this, the accommodations were good.

Dear Jason, Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the interruption to your comfort, as a result of our service levels. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Alfred Batio

Great view!

Customer review rating 5.0/5

Jeanette J. Business - 19/11/2021 Confirmed reviews ALL

Enjoyed my stay. The hotel has great aesthetics, view, and is centrally located. I’ll return!

Dear Jeanette, Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the interruption to your comfort, as a result of our service levels. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Alfred Batio

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