Swissôtel Krasnye Holmy

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Swissôtel Krasnye Holmy 5 stars

Customer review rating (ALL Rating) 4.5/5 595 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labelled ALLSAFE

  • Panoramic skyline and Moskva River views from one of Moscow’s tallest buildings

  • Three dining outlets offering everything from healthy Alpine cuisine to curated cocktails

  • Luxury spa and fitness facilities including a heated indoor pool and relaxation area

  • Diverse conference and banqueting facilities, from boardrooms to ballrooms

Hotel location

Swissôtel Krasnye Holmy

Kosmodamianskaya nab 52 bld 6
115054 MOSCOW
Russia

  • By plane

    DOMODEDOVO INTERNATIONAL AIRPORT At 40km / 24.85 miles

  • By plane

    SHEREMETYEVO INTERNATIONAL APT At 34km / 21.13 miles

  • By plane

    VNUKOVO INTERNATIONAL AIRPORT At 30km / 18.64 miles

GPS:55.733254, 37.644594

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ACAPELLA RESTAURANT & LOUNGE

Acapella Restaurant & Lounge is the main restaurant of the hotel. The restaurant's team offers a contemporary international cuisine, focusing on local, eco-friendly, organic and seasonal ingredients and modern cooking techniques.

Your meetings and events

Advanced technology and the Swiss efficiency of our planning and catering teams define meetings at Swissôtel Krasnye Holmy. From boardrooms for up to 12 people to a 29th-floor ballroom with jaw-dropping skyline views, there’s a venue to suit every event. The largest venue at our luxury hotel in Moscow is the Zurich Ballroom. With the ability to accommodate up to 150 people and a flexible, column-free design, it’s the ideal choice for corporate conferences and galas or the romantic wedding of the year.

Room descriptions and layouts

10 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

234 spacious rooms and suites with panoramic city views offer contemporary, uncluttered design and an ideal atmosphere for work or leisure. All rooms have luxurious bathrooms while suite amenities range from separate living areas to private kitchens. Guests of all rooms have access to the Swiss Executive Club Lounge, except for Swiss Business Advantage.

Our guest reviews

Our guest reviews for
Swissôtel Krasnye Holmy

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  595 reviews

TripAdvisor Rating  4.5/5  1,476 reviews

Great location and room decor, amazing views

Customer review rating 4.5/5

Di Business - Confirmed reviews ALL

I really enjoyed the experience from start to finish. The nice reception staff allowed me to check in early, accommodated all my special requests and were very attentive throughout. The breakfast was delicious and the spa facilities - immaculate.

Dear Mr. A., We are happy to receive your feedback. Wishing you many happy returns! Kind Regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Not bad, but problem with the maintenance

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

It is a pity that an hotel with 5 stars has so much problem with the maintenance. In the room some lamps were not working in the bathroom, the shower system is howfull as there is no glass, water is flowing everywhere in the bathroom, the shower faucet was not working correcly as well! In the spa, the showers of the men locker room was only giving boiling water, the jacuzzy was not working and the waterfall of the swimming pool as well(

Dear Mr. G., Thank you for the valued feedback. I regret to find out that your stay with us did not meet your expectations at certain points. We will certainly take all your comments into consideration for further improvement. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future! Kind regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Negative

Customer review rating 1.5/5

Philippos Z. Business - Confirmed reviews ALL

Room was extremely hot, not possible to adjust it Key was not working when checking in

Dear Mr. Z., We would like to thank you for filling in our online questionnaire regarding your recent stay at Swissotel Krasnye Holmy. Your feedback is very important to us, as it helps us identify the weak areas and where we need to improve. I would like to sincerely apologize for the inconvenience caused by this unpleasant experience with a temperature in your room. In case you would be selecting certain dates of stay, I would be delighted to organize your stay and offer complimentary upgrade to the Suite. Kind regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Always a Good Stay

Customer review rating 5.0/5

David E. R. J. Business - Confirmed reviews ALL

As always, my stay at Swissotel has been extremely enjoyable. Everyone in the staff has been excellent in serving my needs while there. I stumbled upon this hotel in 2015 and always return here when I am back in Moscow!

Dear David E R., J. We are happy to receive your kind review. Wishing you many happy returns! Kind Regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Great hotel in a central location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good quality of suites, great spa club, decent food and a great sky bar.

Dear Mrs. G., Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

good experience

Customer review rating 4.0/5

Daria S. Couples - Confirmed reviews ALL

In the end of breakfast quality of food was not so good/ as it was expected

Dear Daria S., We appreciate your kind valued feedback. We will certainly take all your comments into consideration for further improvement. Wishing you many happy returns! Kind regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

bon sejour

Customer review rating 5.0/5

Moulay Solo - Confirmed reviews ALL

i realy like staff there all speak english and so friendly

Dear Moulay, Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Good but below expectations

Customer review rating 4.0/5

Rash Couples - Confirmed reviews ALL

Previously I have stayed in Swissotel Bosphorus (Istanbul) and it was main trigger in selecting Swissotel Krasny Holmy in Moscow amongst other Hotels (such as Four seasons Kremlin or Ritz Charlton). But after 5 day stays, i am disappointed Expectations was far below at Swissotel KRasny Holmy. Despite its good 5 star hotel number of deficiencies needs to be improved

all good, but something is not so good

Customer review rating 3.5/5

Denis Couples - Confirmed reviews ALL

- fantastic views from the top floors - problems with hospitality

getting worse

Customer review rating 2.0/5

Asif M. Couples - Confirmed reviews ALL

i am staying in Swissotel for the last 10 years and it is getting worse and worse both in terms of service and quality

Infrastructure & location are good, very friendly staff

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

- The location is - given our offices - really good and it's one of the better hotels in the area. The staff was friendly and was really helpful when I was struggling to get a taxi back to the airport, or, they were trying to accommodate us at the lobby during the fire alarm. - My suggestion though (and maybe this is a cultural difference), it would have been OK for the hotel manager to raise his voice and address the guests in the lobby all at once. At a time of crisis, people appreciate some direction / information and I felt that downplaying it and having staff approach guests separately wasn't as impactful as it could have been. - Another suggestion is the restaurant at the top & billing. Because I indicated that I likely wasn't going to use the minibar and that I didn't see the point in the extra charge at registration for minibar, it apparently also resulted in me not being able to put dinner(s) at the restaurant on the 34th floor on my account. Process-wise this doesn't make sense and you really can't force people to get a charge upfront for services that may or may not come. - Finally, to be able to go to the bar at the ground floor at the time for registration or exit would be appreciated. Even for a coffee or glass of water ... it shouldn't be much or high in value, but, the gesture would be appreciated.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

All, in general, is fine. Reception is very good.

Amazing hotel with well trained staff

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The hotel is amazing and the staff are extremely nice and well trained

Dear Mr. F., Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Good stay / well located / very pleasant & nice staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very comfortable stay at business trip, extremely supportive hotel staff, good location

Dear Mr. Lansky, Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Customer review rating 3.5/5

Darren N. Solo - Confirmed reviews ALL

pretty good

Dear Darren N., We appreciate your valued feedback. We hope to see you soon! Kind regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Neither

Customer review rating 2.5/5

Adil Business - Confirmed reviews ALL

I like the level of service in terms of room cleaning, breakfast, reception. I only disliked the dismissive attitude of the guards (an elderly guard) at the entrance to me and my colleague, that is, representatives of Asian appearance. He asked unnecessary questions that do not correspond to the level of such a hotel and which are not part of his duties. After all, the security is the first person you see in the hotel.

Very well managed hotel

Customer review rating 4.5/5

Abdelraouf M. Business - Confirmed reviews ALL

Nice location for my business meetings. Clean. No delays at any stage of my stay.

Dear Abdelraouf M., Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

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