Swissôtel Kunshan 5 stars

Happy to see more guests are coming to the Hotel and more activities have been resumed. Although most of the international gusts have not come back hopefully soon! During last stay, have experienced great things are highlighted as below: - The F&A operation was very well conducted by Selina through her strong leadership; - Lisa L. and her team (Coco, Alain....) has managed busy Swiss Caffe business in an excellent order and efficiency. - Appreciate Elvis Gan and Daniel Zhou for their great efforts in taking care of guests in the western restaurant, - For the front desk, Bennett, Jerry and Paul, Marry and ....are always helpful in solving guests problems. Thanks Richard!

Every thing is fine during stay in hotel.

Room facing a soccer field and a park. Great view. Friendly staff. Concierge was thoughtful for checking the taxi arrival at the lobby entrance so that we could avoid the summer heat. Quick check-in and check-out by Jerry and Abby.

During this trying time of Covid 19 pandemic, Kunshan Swissotel led by Mr. Richard Rennie is functioning well. Here, my appreciation are to the following staff for their good performance: Helen Lu, Jerry Zhao while having maintained an efficient service quality of the Front Office team, have also demonstrated good leadership skills and capability in problem solving for guests. In addition, Mary, Carl, Eva all act friendly and helpful in their work as front line officers. Lisa L. is as effectively as usual in managing the Cafe Swiss restaurant operation. The good performers are include: Coco Wan, Jim Shan, Alan Zhou, King.... Vinson and his little friendly team manage the fitness club, swimming pool in good order, clean and pleasant. Others such as Caleb, Brain in the Crystal Bar, house keeping workers who are responsible for 20th floor room cleaning have all done good job. Thanks!

Room was clean and all necessary items were available. Neighborhood was nice to walk in. Also very good equipment s in the Fitness room... Food was varied at the buffet.

Warm welcome, and excellent service and assistance throughout my entire stay, from the initial reservation via wonderful, friendly and kind Helen Lu , to my final check out.Ps, Thank you again Helen for your kindness in remembering my Birthday during this stay :) It cheered me up greatly especially as I was on my own. Other important comments: Knowing in advance that you offer an extremely good quality and reliable laundry service I can afford to travel lighter, knowing that I can count on your laundry service every day. Housekeeping is also of a very high standard also on this trip (room 1928) please pass on my praise to the staff concerned. I would also like to take the opportunity to request that you pass on my particulier thanks and appreciation to Felicia and Jerry in the Executive Lounge, who were extremely kind, attentive and helpful and were able to assist me on several occasions occasions with some printing and copying tasks , as well as remembering my birthday on the weekend during my stay which was very kind , especially when you find yourself alone and a long way from home. Also to Sherry in the Crystal Bar, who was also great company and very kind. And last but not least to Bennett at the Concierge desk, who met me every morning with a friendly personal handshake, and friendly service and a chat. I travel extensively for my job, my travels take me all over the world, and I stay in many different Hotels on all continents, including many other cities in China, but the warm personal welcome and the super service that I have once again received on this last stay means that I really do appreciate my stays ay the Swissôtel Kunshan. It has become a real sanctuary and almost a ‘Home from Home’ and thanks to the people mentioned above, but many other staff as well, past and present, remains so today. Congratulations to all Above and to the Management for nurturing such a great team....

thanks for improving the shower facility, the door is closed well. not no water leaking.

Staff members were extremely helpful and kind. Only downside was the cleanliness of the bed and carpet might not be as good as before. Experienced some severe skin allergies thru out my stay. Everything else was great.

Everything worked well

As my previous experience, I am satisfied with the hotel service and Would like to mention the following in particular this time: The Executive Lounge is well managed by Jerry Zhao and his little team as a “ window of hospitality “ of the hotel ....... Yang and energetic service staff in the Cafe Swiss Sunny, Salem ..... Helen’s front desk team maintaining a friendly and useful working spirit ...... The newly renovated Swimming Pool creat a good impression.

The service from the People that I had direct contact with was excellent as always. However, I do have some concerns regarding reservations for next year which I would like to discuss with the hotel GM. I hope to have a meeting with him during my next stay from December 10 to 17.

Everything was perfect!

Room was very nice and clean. Welcome at reception needs improvement especially to create a positive experience from the beginning of your stay. Breakfast ok, but milk not very cold and missing more coffee options

Overall the quality of the hotel itself is alright. The rooms are a little dated. WiFi varies room-to-room. The buffet is hit-and-miss; Chinese food always excellent while Western food is a write-off. The gym and bar are good, not that I ever have time to use them. However, what makes me want to book this hotel over other every time is their concierge. Unless you speak Chinese fluently and know the area already, find Bennett - he (with some help from his associates) is a lifesaver! Some examples: We wanted an interesting place to eat; he made us a reservation for the best hotpot in town and called the cab. On a late night he arranged reasonably priced takeout delivered straight to our room. We were stuck in Suzhou, unable to catch a cab in rush hour; one message to Bennett got us a cab in 5 minutes. Where do you buy a padlock in China? Just ask Bennett. On several visits now, he had turned our experience from 3-star to 5-star and we look forward to staying here again.

Great room, have stayed here many times before and feel at home here. Exec. Lounge is great, Gerry is excellent and Felicia is also very helpful. Food and drinks in the lounge are much better than before (and they were pretty good before). Good central location, you can easily walk to a park , walk to shops / supermarkets etc. The gym is also worth a mention, very airy and with good quality equipment.