Swissôtel Kunshan 5 stars

Customer review rating 4.5/5 1,834 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Swissôtel Kunshan
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+ 20 Services

Hotel extras

  • Central Location in the CBD

  • Close proximity to Shanghai's major transportation hubs

  • Only government recognized 5-star hotel in Kunshan

  • Large and well equipped Fitness Center with heated pool

  • Free Wi-Fi internet access in all guest rooms and public areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool closed for renovation
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)Paying
Catering
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Business center with support staff

Hotel location

Swissôtel Kunshan

387 Qianjin Zhong Road
215300
kunshan
china

Tel: +8657885788

Fax: (+86)57885555

Check-in from 14h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO INTL APT At 50km / 31.07 miles

  • By plane

    SHANGHAI PUDONG INTL APT At 110km / 68.35 miles

GPS :31.382972, 120.966413

Your meetings and events

The hotel has advanced and versatile meeting and banquet facilities which are designed to accommodate the changing needs of modern business.The flexible design of the Grand Ballroom can be divided into two separate rooms- may cater for a maximum of 500 guests.The six multi-functional rooms are ideal for business meetings- VIP banquets and social events. With its newly renovated ballroom and function rooms, Swissotel Kunshan is well ready to welcome guests by creating the right impression.

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 384 hotel rooms and suites reflect a modern and sophisticated style with stunning panoramic views of the city and river. All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

Classic Room King

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Direct dial telephone

Classic Room Twin

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Direct dial telephone

Swiss Business Advantage Room King

  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

CHINESE PARADISE

Type of cuisine: Regional

Chinese Paradise serves authentic Shanghai Ben Bang and Cantonese home style cooking using fresh local products and carefully sourced specialty ingredients from around China.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE SWISS

Type of cuisine: Dietary cuisine

Enjoy regional, Swiss and international cuisine at Café Swiss, Swissôtel Kunshan's all-day restaurant with both a la carte and buffet options, serving breakfast, lunch and dinner in a relaxed, informal setting.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Grill @ 387

Type of cuisine: International

Contemporary New York style bar serving craft beers, cocktails and wines along house dry-aged steaks, burgers and pizza.

Lunch

11:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRYSTAL BAR

Non contractual photo

Crystal Bar offers a full range of beverage including cocktails, wines and a light snack menu. It is the perfect retreat after work for a quiet drink with friends or colleagues.

Our guest reviews for
Swissôtel Kunshan

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,834 reviews

Good stay!

Customer review rating 4.5/5

Dr. J. L. Business - 01/09/2020 Confirmed reviews ALL

Happy to see more guests are coming to the Hotel and more activities have been resumed. Although most of the international gusts have not come back hopefully soon! During last stay, have experienced great things are highlighted as below: - The F&A operation was very well conducted by Selina through her strong leadership; - Lisa L. and her team (Coco, Alain....) has managed busy Swiss Caffe business in an excellent order and efficiency. - Appreciate Elvis Gan and Daniel Zhou for their great efforts in taking care of guests in the western restaurant, - For the front desk, Bennett, Jerry and Paul, Marry and ....are always helpful in solving guests problems. Thanks Richard!

Dear Jian Jun L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Zhao Executive Lounge Manager

Good stay

Customer review rating 4.5/5

Z. J. Business - 31/08/2020 Confirmed reviews ALL

Every thing is fine during stay in hotel.

Great location. Convenient to shopping mall and restaurants,

Customer review rating 4.5/5

Anonymous Business - 12/08/2020 Confirmed reviews ALL

Room facing a soccer field and a park. Great view. Friendly staff. Concierge was thoughtful for checking the taxi arrival at the lobby entrance so that we could avoid the summer heat. Quick check-in and check-out by Jerry and Abby.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asst. Front Office Manager Arren Tong

As usual.

Customer review rating 4.5/5

L. J. Business - 22/07/2020 Confirmed reviews ALL

During this trying time of Covid 19 pandemic, Kunshan Swissotel led by Mr. Richard Rennie is functioning well. Here, my appreciation are to the following staff for their good performance: Helen Lu, Jerry Zhao while having maintained an efficient service quality of the Front Office team, have also demonstrated good leadership skills and capability in problem solving for guests. In addition, Mary, Carl, Eva all act friendly and helpful in their work as front line officers. Lisa L. is as effectively as usual in managing the Cafe Swiss restaurant operation. The good performers are include: Coco Wan, Jim Shan, Alan Zhou, King.... Vinson and his little friendly team manage the fitness club, swimming pool in good order, clean and pleasant. Others such as Caleb, Brain in the Crystal Bar, house keeping workers who are responsible for 20th floor room cleaning have all done good job. Thanks!

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Arren Tong

Very nice business stay.

Customer review rating 4.5/5

Marjolaine B. Business - 02/01/2020 Confirmed reviews ALL

Room was clean and all necessary items were available. Neighborhood was nice to walk in. Also very good equipment s in the Fitness room... Food was varied at the buffet.

Dear Ms. B., Happy New Year and best wishes to you. We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Great stay, as always !

Customer review rating 4.5/5

Adrian Business - 30/12/2019 Confirmed reviews ALL

Warm welcome, and excellent service and assistance throughout my entire stay, from the initial reservation via wonderful, friendly and kind Helen Lu , to my final check out.Ps, Thank you again Helen for your kindness in remembering my Birthday during this stay :) It cheered me up greatly especially as I was on my own. Other important comments: Knowing in advance that you offer an extremely good quality and reliable laundry service I can afford to travel lighter, knowing that I can count on your laundry service every day. Housekeeping is also of a very high standard also on this trip (room 1928) please pass on my praise to the staff concerned. I would also like to take the opportunity to request that you pass on my particulier thanks and appreciation to Felicia and Jerry in the Executive Lounge, who were extremely kind, attentive and helpful and were able to assist me on several occasions occasions with some printing and copying tasks , as well as remembering my birthday on the weekend during my stay which was very kind , especially when you find yourself alone and a long way from home. Also to Sherry in the Crystal Bar, who was also great company and very kind. And last but not least to Bennett at the Concierge desk, who met me every morning with a friendly personal handshake, and friendly service and a chat. I travel extensively for my job, my travels take me all over the world, and I stay in many different Hotels on all continents, including many other cities in China, but the warm personal welcome and the super service that I have once again received on this last stay means that I really do appreciate my stays ay the Swissôtel Kunshan. It has become a real sanctuary and almost a ‘Home from Home’ and thanks to the people mentioned above, but many other staff as well, past and present, remains so today. Congratulations to all Above and to the Management for nurturing such a great team....

Dear Gorgeous Adrian , Happy New Year and best wishes to you. Please say hello to your pretty and capable daughter. We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. Really Happy to see your very beautiful comments related our recognition .Thank you so much for all your feedback and nominations to Swissotel Kunshan Team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you happy new year and see you next time. Sincerely, Front Office Manager Helen Lu

feel home, perfect

Customer review rating 4.5/5

C. Y. Y. Business - 23/12/2019 Confirmed reviews ALL

thanks for improving the shower facility, the door is closed well. not no water leaking.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. Merry Christmas and best wishes to you. For the shower facility, we are taking care of it and thanks for your prompt feedback. I will share your comments with our Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Mr L.

Customer review rating 4.5/5

Murphy Business - 16/12/2019 Confirmed reviews ALL

Staff members were extremely helpful and kind. Only downside was the cleanliness of the bed and carpet might not be as good as before. Experienced some severe skin allergies thru out my stay. Everything else was great.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I am deep sorry that the cleanliness did not meet your request and made you feel uncomfortable. I have shared this information to our Housekeeping team, we will do more training and arrange a good room for you in your future stay. Also, about your F&B score, we will keep fighting to improve our food quality and service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Reliable service as always

Customer review rating 4.5/5

Lasse Business - 04/12/2019 Confirmed reviews ALL

Everything worked well

Dear Lasse, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

I am satisfied with my stay in the hotel.

Customer review rating 4.5/5

L. J. Business - 02/12/2019 Confirmed reviews ALL

As my previous experience, I am satisfied with the hotel service and Would like to mention the following in particular this time: The Executive Lounge is well managed by Jerry Zhao and his little team as a “ window of hospitality “ of the hotel ....... Yang and energetic service staff in the Cafe Swiss Sunny, Salem ..... Helen’s front desk team maintaining a friendly and useful working spirit ...... The newly renovated Swimming Pool creat a good impression.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is fantastic and comforting to see that you enjoyed your experience with us and with great pleasure and pride I will pass on your positive feedback to my entrusted colleagues, especially Helen, Jerry, Sunny, Selam... I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless, we always strive towards providing our guests the ultimate experience in genuine hospitality. Nothing is more important than gaining your trust. Mr. L., no words to say how I am happy to see you are staying in our hotel NOW and sincerely hope you enjoy your stay with us at every visit. Best Regards Helen Lu Front Office Manager
Customer review rating 4.5/5

Mike B. Business - 01/12/2019 Confirmed reviews ALL

The service from the People that I had direct contact with was excellent as always. However, I do have some concerns regarding reservations for next year which I would like to discuss with the hotel GM. I hope to have a meeting with him during my next stay from December 10 to 17.

Dear Michael, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your request, I will pass to our GM immediately. We are waiting for you, dear Michael. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Trip to Kunshan

Customer review rating 4.5/5

Laurent N. Business - 01/12/2019 Confirmed reviews ALL

Everything was perfect!

Dear Laurent Denis N., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Room good, customer focus at reception requires improvement

Customer review rating 4.5/5

Business T. Business - 30/11/2019 Confirmed reviews ALL

Room was very nice and clean. Welcome at reception needs improvement especially to create a positive experience from the beginning of your stay. Breakfast ok, but milk not very cold and missing more coffee options

Dear Mr. C., We recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. I am however extremely disappointed to hear that your stay was not all that it could have been. We deeply regret the inconvenience caused by the reception skills side. I fully agree it is very important for whole stay experience. Please assure I will take action to train and stress immediately. For breakfast side, I will forward to our Chef for actions. Otherwise, fantastic to read your positive feedback on our room cleaning. I am sure they will love it at least and it will encourage the team to strive for further excellence. Dear Mr. C., once again thank you for bringing your experience to our attention. It is through feed-back from loyal guests such as yourself that we are continuously able to improve our products and services. Looking forward to welcoming you back soon. Sincerely, Helen Lu Front Office Manager

Their concierge is their best asset

Customer review rating 4.5/5

Yegor M. Business - 28/11/2019 Confirmed reviews ALL

Overall the quality of the hotel itself is alright. The rooms are a little dated. WiFi varies room-to-room. The buffet is hit-and-miss; Chinese food always excellent while Western food is a write-off. The gym and bar are good, not that I ever have time to use them. However, what makes me want to book this hotel over other every time is their concierge. Unless you speak Chinese fluently and know the area already, find Bennett - he (with some help from his associates) is a lifesaver! Some examples: We wanted an interesting place to eat; he made us a reservation for the best hotpot in town and called the cab. On a late night he arranged reasonably priced takeout delivered straight to our room. We were stuck in Suzhou, unable to catch a cab in rush hour; one message to Bennett got us a cab in 5 minutes. Where do you buy a padlock in China? Just ask Bennett. On several visits now, he had turned our experience from 3-star to 5-star and we look forward to staying here again.

Dear Yegor M., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially thanks for your nomination for Concierge Bennett. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Very good hotel in Kunshan

Customer review rating 4.5/5

Iain L. Business - 27/11/2019 Confirmed reviews ALL

Great room, have stayed here many times before and feel at home here. Exec. Lounge is great, Gerry is excellent and Felicia is also very helpful. Food and drinks in the lounge are much better than before (and they were pretty good before). Good central location, you can easily walk to a park , walk to shops / supermarkets etc. The gym is also worth a mention, very airy and with good quality equipment.

Dear Iain, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team.Especially thanks for your nomination for Executive lounge staff. We will continue to work hard to improve our food and service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Just Okay

Customer review rating 4.5/5

Tom Business - 25/11/2019 Confirmed reviews ALL

Hotel was good but the room was too warm. They have already turned off the AC.

Dear Thai Thanh D., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Meanwhile, I am sorry that room temperature did not meet your request, we will arrange cool room for your during your future stays. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

it is a great experience to stay in swissotel Kunshan

Customer review rating 4.5/5

Alex Solo - 21/11/2019 Confirmed reviews ALL

The front desk staff are friendly, and the cleaning members are good at working in every details. Canteen staffs are also good in service for providing the food.

Dear Chin Tsan C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Jerry, Helen and the other team members of the 20th floor did a very good job to make my stay as comfortable as possible.

Customer review rating 4.5/5

Hans J. O. Business - 20/11/2019 Confirmed reviews ALL

See above!

Dear Hans, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Jerry. Hereby, I have to say DEEPLY sorry as I was happy to check in for you but forgot to deliver welcome drink to you on that day, please forgive me. I will show apology to you face to face at your next visit and look forwarding to seeing you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Bennett Wang and his staff are very attentive. My first trip to China and he reached out to see if I needed transportation from airport, etc.

Customer review rating 4.5/5

Judy D. Solo - 19/11/2019 Confirmed reviews ALL

Very comfortable!

Dear Judith Ann D., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially thanks for nominating Bennett and Concierge team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Great

Customer review rating 4.5/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

It is always a great experience staying with Swissotel Kunshan, felt like home.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Our most recent 20 reviews

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