Swissôtel Kunshan 5 stars

Customer review rating 4.5/5 1,865 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Swissôtel Kunshan
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+ 20 Services

Hotel extras

  • Central Location in the CBD

  • Close proximity to Shanghai's major transportation hubs

  • Only government recognized 5-star hotel in Kunshan

  • Large and well equipped Fitness Center with heated pool

  • Free Wi-Fi internet access in all guest rooms and public areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool closed for renovation
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)Paying
Catering
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Business center with support staff

Hotel location

Swissôtel Kunshan

387 Qianjin Zhong Road
215300
kunshan
china

Tel: +8657885788

Fax: (+86)57885555

Check-in from 14h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO INTL APT At 50km / 31.07 miles

  • By plane

    SHANGHAI PUDONG INTL APT At 110km / 68.35 miles

GPS :31.382972, 120.966413

Your meetings and events

The hotel has advanced and versatile meeting and banquet facilities which are designed to accommodate the changing needs of modern business.The flexible design of the Grand Ballroom can be divided into two separate rooms- may cater for a maximum of 500 guests.The six multi-functional rooms are ideal for business meetings- VIP banquets and social events. With its renovated ballroom and function rooms, Swissotel Kunshan is well ready to welcome guests by creating the right impression.

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 384 hotel rooms and suites reflect a modern and sophisticated style with stunning panoramic views of the city and river. All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

Classic Room King

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Direct dial telephone

Classic Room Twin

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Direct dial telephone

Swiss Business Advantage Room King

  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

CHINESE PARADISE

Type of cuisine: Regional

Chinese Paradise serves authentic Shanghai Ben Bang and Cantonese home style cooking using fresh local products and carefully sourced specialty ingredients from around China.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE SWISS

Type of cuisine: Dietary cuisine

Enjoy regional, Swiss and international cuisine at Café Swiss, Swissôtel Kunshan's all-day restaurant with both a la carte and buffet options, serving breakfast, lunch and dinner in a relaxed, informal setting.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Grill @ 387

Type of cuisine: International

Contemporary New York style bar serving craft beers, cocktails and wines along house dry-aged steaks, burgers and pizza.

Lunch

11:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

The BAR offers a full range of beverage including cocktails, wines and a light snack menu. It is the perfect retreat after work for a quiet drink with friends or colleagues.

Our guest reviews for
Swissôtel Kunshan

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,865 reviews

It is impossible to stay in the condition of contract in 2021.

Customer review rating 4.5/5

K H. Business - 15/01/2021 Confirmed reviews ALL

It is always used, and the acquaintance staff is very kind and comfortable.

Dear Kazuki H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments mentioned “staff very kind and comfortable", with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Ma-Director of Rooms

Generally speaking it is good.

Customer review rating 4.5/5

L. J. Business - 13/01/2021 Confirmed reviews ALL

Everything to me is fine, but would appreciate if the closing time of the happy hour service to be at around 8:15-8:30 or at least, same as the other Accor hotels.....especially during the present Pandemic period.

Dear Dr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with managerment team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. As for the Happy Hour operation hours you mentioned, we will also look at other sister hotel in Accor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Ma-Director of Rooms

Excellent service

Customer review rating 4.5/5

Anonymous Families - 28/12/2020 Confirmed reviews ALL

We booked an advantage room for the 3 of us: couple with a child. The checking was really smooth the front desk people were really friendly: Mr Sky Hu, Ms Fiona ans Ms Aby. Being an Accord Gold Member, they offered a suite upgrade for a very competitive price. The stay was really good with a nice breakfast buffet.

Dear Mr P., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ariel Tong Asst. Front Office Manager

Service is very good

Customer review rating 4.5/5

Zee Solo - 20/12/2020 Confirmed reviews ALL

All staffs at reception were friendly. Service was good and professional. I enjoyed the time during my stay. Hope to come back soon

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asst. Front Office Manager Ariel Tong

Good Stay

Customer review rating 4.5/5

Z. J. Business - 10/12/2020 Confirmed reviews ALL

Quiet, Clean, Good breakfast

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ariel Tong Asst. Front Office Manager

Great stay and rate

Customer review rating 4.5/5

Randy Business - 02/11/2020 Confirmed reviews ALL

The rooms were clean, although a little small. But the bar area is nice and great service. The buffet is good too.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asst. Front Office Manager Ariel Tong

As good as before!

Customer review rating 4.5/5

Dr. L. J. Business - 26/10/2020 Confirmed reviews ALL

A friendly, well organized hospitality environment with efficient team led by GM.

Dear Dr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Ariel Tong

Good Service

Customer review rating 4.5/5

K H. Business - 27/09/2020 Confirmed reviews ALL

I always use this hotel . Especially the members of the restaurant remember me. I can very well receive the service of the restaurant members.

Dear Kazuki H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Swissôtel Kunshan gives good effort

Customer review rating 4.5/5

Jeff W. Solo - 25/09/2020 Confirmed reviews ALL

I've had several stays at the Swissôtel Kunshan and each time I feel welcome and appreciated. The staff is considerate of a guests wants and needs, which is appreciated. The hotel's facilities such as pool, gym and bar/restaurant are pleasant while the location offers a chance to go around and see some interesting nearby Kunshan sights.

Dear Jeffrey Steven W., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry zhao Executive Lounge Manager

Good!

Customer review rating 4.5/5

Dr.jianjun L. Business - 25/09/2020 Confirmed reviews ALL

Good as usual......

Dear Jian Jun L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Good stay!

Customer review rating 4.5/5

Dr. J. L. Business - 01/09/2020 Confirmed reviews ALL

Happy to see more guests are coming to the Hotel and more activities have been resumed. Although most of the international gusts have not come back hopefully soon! During last stay, have experienced great things are highlighted as below: - The F&A operation was very well conducted by Selina through her strong leadership; - Lisa L. and her team (Coco, Alain....) has managed busy Swiss Caffe business in an excellent order and efficiency. - Appreciate Elvis Gan and Daniel Zhou for their great efforts in taking care of guests in the western restaurant, - For the front desk, Bennett, Jerry and Paul, Marry and ....are always helpful in solving guests problems. Thanks Richard!

Dear Jian Jun L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Zhao Executive Lounge Manager

Good stay

Customer review rating 4.5/5

Z. J. Business - 31/08/2020 Confirmed reviews ALL

Every thing is fine during stay in hotel.

Dear j. Z., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Zhao Executive Lounge Manager

Great location. Convenient to shopping mall and restaurants,

Customer review rating 4.5/5

Anonymous Business - 12/08/2020 Confirmed reviews ALL

Room facing a soccer field and a park. Great view. Friendly staff. Concierge was thoughtful for checking the taxi arrival at the lobby entrance so that we could avoid the summer heat. Quick check-in and check-out by Jerry and Abby.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asst. Front Office Manager Arren Tong

As usual.

Customer review rating 4.5/5

L. J. Business - 22/07/2020 Confirmed reviews ALL

During this trying time of Covid 19 pandemic, Kunshan Swissotel led by Mr. Richard Rennie is functioning well. Here, my appreciation are to the following staff for their good performance: Helen Lu, Jerry Zhao while having maintained an efficient service quality of the Front Office team, have also demonstrated good leadership skills and capability in problem solving for guests. In addition, Mary, Carl, Eva all act friendly and helpful in their work as front line officers. Lisa L. is as effectively as usual in managing the Cafe Swiss restaurant operation. The good performers are include: Coco Wan, Jim Shan, Alan Zhou, King.... Vinson and his little friendly team manage the fitness club, swimming pool in good order, clean and pleasant. Others such as Caleb, Brain in the Crystal Bar, house keeping workers who are responsible for 20th floor room cleaning have all done good job. Thanks!

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Arren Tong

Very nice business stay.

Customer review rating 4.5/5

Marjolaine B. Business - 02/01/2020 Confirmed reviews ALL

Room was clean and all necessary items were available. Neighborhood was nice to walk in. Also very good equipment s in the Fitness room... Food was varied at the buffet.

Dear Ms. B., Happy New Year and best wishes to you. We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Great stay, as always !

Customer review rating 4.5/5

Adrian Business - 30/12/2019 Confirmed reviews ALL

Warm welcome, and excellent service and assistance throughout my entire stay, from the initial reservation via wonderful, friendly and kind Helen Lu , to my final check out.Ps, Thank you again Helen for your kindness in remembering my Birthday during this stay :) It cheered me up greatly especially as I was on my own. Other important comments: Knowing in advance that you offer an extremely good quality and reliable laundry service I can afford to travel lighter, knowing that I can count on your laundry service every day. Housekeeping is also of a very high standard also on this trip (room 1928) please pass on my praise to the staff concerned. I would also like to take the opportunity to request that you pass on my particulier thanks and appreciation to Felicia and Jerry in the Executive Lounge, who were extremely kind, attentive and helpful and were able to assist me on several occasions occasions with some printing and copying tasks , as well as remembering my birthday on the weekend during my stay which was very kind , especially when you find yourself alone and a long way from home. Also to Sherry in the Crystal Bar, who was also great company and very kind. And last but not least to Bennett at the Concierge desk, who met me every morning with a friendly personal handshake, and friendly service and a chat. I travel extensively for my job, my travels take me all over the world, and I stay in many different Hotels on all continents, including many other cities in China, but the warm personal welcome and the super service that I have once again received on this last stay means that I really do appreciate my stays ay the Swissôtel Kunshan. It has become a real sanctuary and almost a ‘Home from Home’ and thanks to the people mentioned above, but many other staff as well, past and present, remains so today. Congratulations to all Above and to the Management for nurturing such a great team....

Dear Gorgeous Adrian , Happy New Year and best wishes to you. Please say hello to your pretty and capable daughter. We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. Really Happy to see your very beautiful comments related our recognition .Thank you so much for all your feedback and nominations to Swissotel Kunshan Team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you happy new year and see you next time. Sincerely, Front Office Manager Helen Lu

feel home, perfect

Customer review rating 4.5/5

C. Y. Y. Business - 23/12/2019 Confirmed reviews ALL

thanks for improving the shower facility, the door is closed well. not no water leaking.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. Merry Christmas and best wishes to you. For the shower facility, we are taking care of it and thanks for your prompt feedback. I will share your comments with our Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Mr L.

Customer review rating 4.5/5

Murphy Business - 16/12/2019 Confirmed reviews ALL

Staff members were extremely helpful and kind. Only downside was the cleanliness of the bed and carpet might not be as good as before. Experienced some severe skin allergies thru out my stay. Everything else was great.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I am deep sorry that the cleanliness did not meet your request and made you feel uncomfortable. I have shared this information to our Housekeeping team, we will do more training and arrange a good room for you in your future stay. Also, about your F&B score, we will keep fighting to improve our food quality and service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Reliable service as always

Customer review rating 4.5/5

Lasse Business - 04/12/2019 Confirmed reviews ALL

Everything worked well

Dear Lasse, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

I am satisfied with my stay in the hotel.

Customer review rating 4.5/5

L. J. Business - 02/12/2019 Confirmed reviews ALL

As my previous experience, I am satisfied with the hotel service and Would like to mention the following in particular this time: The Executive Lounge is well managed by Jerry Zhao and his little team as a “ window of hospitality “ of the hotel ....... Yang and energetic service staff in the Cafe Swiss Sunny, Salem ..... Helen’s front desk team maintaining a friendly and useful working spirit ...... The newly renovated Swimming Pool creat a good impression.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is fantastic and comforting to see that you enjoyed your experience with us and with great pleasure and pride I will pass on your positive feedback to my entrusted colleagues, especially Helen, Jerry, Sunny, Selam... I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless, we always strive towards providing our guests the ultimate experience in genuine hospitality. Nothing is more important than gaining your trust. Mr. L., no words to say how I am happy to see you are staying in our hotel NOW and sincerely hope you enjoy your stay with us at every visit. Best Regards Helen Lu Front Office Manager

Our most recent 20 reviews

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