Swissôtel Makkah 5 stars

Customer review rating 4.3/5 4,416 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Swissôtel Makkah
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Hotel extras

  • Free WiFi

  • Free Parking

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment
Ajyad Street

makkah
saudi arabia

Tel: +96612 5718000

Fax: (+966)12 5718111

Check-in from 16h00

Check out up to 12h00

  • MASJID AL HARAM :  Ajyad Street Masjid Al Haram

  • By plane

    KING ABDULAZIZ INTL AIRPORT At 100km / 62 miles

GPS :21.418042, 39.825781

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Our accommodations

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest. Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

Classic Room King Kaaba

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft

Classic Room Twin Kaaba

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

Classic Room Triple Kaaba

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

Classic Room Twin City

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

Classic Room King Haram

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft

Junior Suite Haram

  • Max. number of persons: 4
  • Area: From 64 m² / 689 sq ft

Junior Suite Kaaba

  • Max. number of persons: 4
  • Area: From 64 m² / 689 sq ft

Classic Room King Bed City

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft

Classic Room Triple City

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

Classic Room Quad Bed City View

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft

Classic Room Twin Haram

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft

Classic Room Triple Haram

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

Classic Room Quad Bed Haram View

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft

Classic Room Quad Bed Kaaba View

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft

Premier Room King Bed Kaaba View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

Premier Room Twin Beds Kaaba View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
Rooms

Our restaurants and bars

AL RUWAD RESTAURANT

Type of cuisine: International

Serving an International buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisine and not forgetting the local Arab cuisine too.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL RUWAD TEA LOUNGE

Non contractual photo

Al-Ruwad Tea Lounge exudes a mix of elegance and tranquility. On offer is an exclusive selection of tea and coffee, complimenting the delicately fashioned fresh sandwiches and pastries.

Our guest reviews for
Swissôtel Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,416 reviews

Well Located

Customer review rating 4.3/5

Shabbir T. Families - 15/02/2020 Confirmed reviews ALL

On my first booking, the room was very smelly, i complained and bell boy just sprayed something in the room which did not help much. on second booking my air conditioner messed up and we had to change the room which created inconvenience. Generally it was a good stay.

Dear Shabbir t., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent Stay, Breakfast Could be Better

Customer review rating 4.3/5

Shahvez Families - 15/02/2020 Confirmed reviews ALL

The hotel was well located and has 2 exits - one to the mall and the other to the street, both of which were convenient. The lifts are also directly to the ground floor which is not the case with some hotels in the clock tower. Some of the lifts however do not go directly to the ground floor which we had to use sometimes during busy times (early mornings). We stayed for 7 nights and had 3 rooms - a junior suite, a double and a triple room. Our rooms were on the 12th floor of the hotel and the floor manager was very helpful and took good care of our needs. The rooms were clean and housekeeping was good. The only downside about the rooms was the size of the bathrooms which was a bit too small but we got used to it. The suite had 2 bathrooms - 1 full bathroom and 1 powder room without a shower. We were also pleasantly surprised when 2 extra beds were put in our suite (1 in the bedroom and 1 in the sitting area) as we expected to sleep on the sofa bed. The extra beds were also very comfortable with good mattresses, and there was enough space to move around. The hotel also put a complementary fruit platter in our rooms on most days. The breakfast buffet could be improved - the spread was almost the same everyday and there was no omelette station. There was just a live counter for pancakes which I just had once. A counter for omelette was sorely missed especially as the warm food was not according to our taste. I mostly ate the salads, breads and the cold items. The boiled eggs were also not fresh and had grey yolks. It also got busy during the peak hours and it became difficult to get hold of the staff to get you tea or cutlery. What I really liked was the behaviour of the restaurant manager. On one of the days, my mother was not feeling well and could not come down for breakfast so I requested the manager if it could be served to the room. He was very kind to have accommodated my request and was able to get it served to the room. To sum it up, I was very happy with the hotel and the staff but was disappointed with the breakfast.

Dear Shavez A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Fahad S. Families - 12/02/2020 Confirmed reviews ALL

Service was not good at all, I was ordering for ex. Water and they bring it some time within 5 hours or next day All toilet towel was too old and looks like not clean or new one

Dear Fahad S., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located

Customer review rating 4.3/5

M. J. A. Families - 11/02/2020 Confirmed reviews ALL

It was a pleasure to stay. It was comfortable. The duty manager was very kind to allocate us Makka view.

Dear A. M., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A life long dream became reality!!! Amazing view of the Kaba from my hotel room!!!!

Customer review rating 4.3/5

Azima A. Families - 11/02/2020 Confirmed reviews ALL

Thanks to Mr. Fahad who checked us into the hotel. He was very friendly and polite. The staff at the concierge were always willing to help. Housekeeping was excellent-our room was cleaned daily, fresh linens!!!

Dear Azima A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located & Good Stay

Customer review rating 4.3/5

Hassan A. Couples - 06/02/2020 Confirmed reviews ALL

Room was great, buffet breakfast was awesome. The only thing i disliked was being on 42nd floor but after a day or two you get used to it. Swissotel is my favorite place to stay in clock tower due to its close proximity to Haram and its facilities.

Dear Hassan A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Unsatisfied

Customer review rating 4.3/5

Bilal Y. Families - 04/02/2020 Confirmed reviews ALL

Location is the only positive. The hotel is overpriced. Room amenities didn't include a microwave or room slippers. The shower was broken and it was very difficult to turn it back to cold from steaming hot. The communication with reservation wasn't easy and I felt they struggled communicating in English.

Dear Bilal Y., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

smokin smell annoying

Customer review rating 4.3/5

Ayuazma Couples - 04/02/2020 Confirmed reviews ALL

overall stay is okay..sometimes the house keeping forget to clean our room. and i dont like the cigaret smell. we have requested to change the room but the manager told us there is no room available. because of we are alergy to the cigaret smell we are sick during our stay.

Dear Ayuazma I., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location, helpful staff, especially manager Amru

Customer review rating 4.3/5

R. A. Couples - 30/01/2020 Confirmed reviews ALL

The hotel location is great. We enjoyed our stay of three nights. The lobby and concierge staff were very helpful. As we were sick on the last day of our stay, we requested an extra-late checkout. Manager Amru was sympathetic and helped us with our request.

Dear A. R., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best

Customer review rating 4.3/5

Dilshod Families - 29/01/2020 Confirmed reviews ALL

Hi, dear Muhamad Siddiq! We really loved our stay in your hotel and thank You a lot for the best services you provided! We will come again to your hotel again once we visit the city again!

Dear Dilshod A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Good stay

Customer review rating 4.3/5

Wesam M. Families - 29/01/2020 Confirmed reviews ALL

First of all i had faced problems in reservation and I hope not to face next time. A had demanded many times to be our rooms next to each other but i didnt got an answer till the day reservation began by phone call from your employees. When I arrived to the hotel the reception employee refuse to give me rooms in the same floor although i had clarified for her that i had young children and i need to be next to thim and after reviewing her supervisor she agreed to give me my demand . Finally there some differences in aggregate amounts from reservation on site than actually paid about 50 SAR , the receptionist can’t find the reason why . The breakfast was great and host abilitiy from restaurant crew was very good.

Dear Wesam S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great stay

Customer review rating 4.3/5

Mohamed Families - 09/01/2020 Confirmed reviews ALL

Wonderful stay special thanks to front office team will come back in Ramadan inn Chaa Allah

Dear Mohamed W., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Enjoyed staying in swiss

Customer review rating 4.3/5

Zainab A. Families - 08/01/2020 Confirmed reviews ALL

Really appreciated the welcoming and treating as VIP ... welcoming compelmenrty and room view .. fast easy access to al haram ... always booked this hotel

Dear Zainab A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good hotel great locatiom

Customer review rating 4.3/5

Muhammad I. Couples - 06/01/2020 Confirmed reviews ALL

overall its a good hotel, need to improve on the front office hospitality & also for the accor member desk which often empty. the FO need to familiarized with accor application. However the duty in manager is kinda helpfull

Dear Muhammad I., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room Service is well organised

Customer review rating 4.3/5

Iwan A. Couples - 02/01/2020 Confirmed reviews ALL

The room service is well organized, directed by qualified personnel from Indonesia and Bangladesh. They are very keen to keep the room clean and quick action. But please provide power plug male electrical connectors that fit into female electrical sockets from our mobile device for Samsung, I-phone and etc.

Dear Iwan Setiawan A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Late chick in

Customer review rating 4.3/5

Nayaf A. Families - 01/01/2020 Confirmed reviews ALL

System not working Late chick in Rooms not ready up to 21:00

Dear Nayaf a., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.3/5

Raed A. Families - 01/01/2020 Confirmed reviews ALL

some employee not helpful

Dear Raeed A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best stay property with neither free parking nor a valet service

Customer review rating 4.3/5

Ahmad J. Solo - 30/12/2019 Confirmed reviews ALL

Excellent property and services, except that there was no free parking nor valet service while we came for prayer and worship that we have no time to run after parking lot outside the holy area. I had to pay additional amount for the parking lot while I also had to park the car my self which took long time from the time I spared for doing omra and prayer. Also I was confused between the 2 swissotel hotels in same location with different suffix that I went for the 1st one (car was parked at the entrance with threat to be taken by police) go to higher floors reception that I discovered there that it's not the one I reserved in. So I had to go back again drive to another location and park in the middle of the street and do the same exercise again. If you insist on having the parking paid then you should spare valet service for your guests and try to change one of your 2 same name hotels to help guests distinguish between them easily. Other than that room was excellent, food and other stuff and staff were excellent as well.

Dear Ahmad J., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

My experience at Swissotel was amazing

Customer review rating 4.3/5

Tajudeen O. Families - 30/12/2019 Confirmed reviews ALL

My experience was fantastic and the staffs were excellent.

Dear Tajudeen O., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mohammed S.

Customer review rating 4.3/5

Mohammed S. Families - 28/12/2019 Confirmed reviews ALL

The reception staff Zyad,was extremely supportive and went a step ahead to make our checkin process easy.The housekeeping guy for our floor was even so professional and did his job with utmost honesty. The overall ambience was awesome.

Dear Mohammed S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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