Hotel - Swissôtel Makkah
Swissôttel Hotel Swissôttel Hotel

Swissôtel Makkah

4.3/5 4,413 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Conventions hotel
See all services

Ramadan check in time: 18:00.

Hotel location

Your meetings and events

Swissôtel Makkah Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 32 m2 0 m 0 0 0 0 0

Our rooms

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest.Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

  • 1,487 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Baby bed
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 4,413 reviews

Our guest reviews for
Swissôtel Makkah

100% genuine reviews from our guests

Find out more
Shabbir T. Families - 15/02/2020 Confirmed reviews ALL
« Well Located »

On my first booking, the room was very smelly, i complained and bell boy just sprayed something in the room which did not help much. on second booking my air conditioner messed up and we had to change the room which created inconvenience. Generally it was a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shabbir t., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Shahvez Families - 15/02/2020 Confirmed reviews ALL
« Excellent Stay, Breakfast Could be Better »

The hotel was well located and has 2 exits - one to the mall and the other to the street, both of which were convenient. The lifts are also directly to the ground floor which is not the case with some hotels in the clock tower. Some of the lifts however do not go directly to the ground floor which we had to use sometimes during busy times (early mornings). We stayed for 7 nights and had 3 rooms - a junior suite, a double and a triple room. Our rooms were on the 12th floor of the hotel and the floor manager was very helpful and took good care of our needs. The rooms were clean and housekeeping was good. The only downside about the rooms was the size of the bathrooms which was a bit too small but we got used to it. The suite had 2 bathrooms - 1 full bathroom and 1 powder room without a shower. We were also pleasantly surprised when 2 extra beds were put in our suite (1 in the bedroom and 1 in the sitting area) as we expected to sleep on the sofa bed. The extra beds were also very comfortable with good mattresses, and there was enough space to move around. The hotel also put a complementary fruit platter in our rooms on most days. The breakfast buffet could be improved - the spread was almost the same everyday and there was no omelette station. There was just a live counter for pancakes which I just had once. A counter for omelette was sorely missed especially as the warm food was not according to our taste. I mostly ate the salads, breads and the cold items. The boiled eggs were also not fresh and had grey yolks. It also got busy during the peak hours and it became difficult to get hold of the staff to get you tea or cutlery. What I really liked was the behaviour of the restaurant manager. On one of the days, my mother was not feeling well and could not come down for breakfast so I requested the manager if it could be served to the room. He was very kind to have accommodated my request and was able to get it served to the room. To sum it up, I was very happy with the hotel and the staff but was disappointed with the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shavez A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fahad S. Families - 12/02/2020 Confirmed reviews ALL

Service was not good at all, I was ordering for ex. Water and they bring it some time within 5 hours or next day All toilet towel was too old and looks like not clean or new one

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fahad S., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

M. J. A. Families - 11/02/2020 Confirmed reviews ALL
« well located »

It was a pleasure to stay. It was comfortable. The duty manager was very kind to allocate us Makka view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. M., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Azima A. Families - 11/02/2020 Confirmed reviews ALL
« A life long dream became reality!!! Amazing view of the Kaba from my hotel room!!!! »

Thanks to Mr. Fahad who checked us into the hotel. He was very friendly and polite. The staff at the concierge were always willing to help. Housekeeping was excellent-our room was cleaned daily, fresh linens!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Azima A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hassan A. Couples - 06/02/2020 Confirmed reviews ALL
« Well located & Good Stay »

Room was great, buffet breakfast was awesome. The only thing i disliked was being on 42nd floor but after a day or two you get used to it. Swissotel is my favorite place to stay in clock tower due to its close proximity to Haram and its facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hassan A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Bilal Y. Families - 04/02/2020 Confirmed reviews ALL
« Unsatisfied »

Location is the only positive. The hotel is overpriced. Room amenities didn't include a microwave or room slippers. The shower was broken and it was very difficult to turn it back to cold from steaming hot. The communication with reservation wasn't easy and I felt they struggled communicating in English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bilal Y., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ayuazma Couples - 04/02/2020 Confirmed reviews ALL
« smokin smell annoying »

overall stay is okay..sometimes the house keeping forget to clean our room. and i dont like the cigaret smell. we have requested to change the room but the manager told us there is no room available. because of we are alergy to the cigaret smell we are sick during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayuazma I., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

R. A. Couples - 30/01/2020 Confirmed reviews ALL
« Great location, helpful staff, especially manager Amru »

The hotel location is great. We enjoyed our stay of three nights. The lobby and concierge staff were very helpful. As we were sick on the last day of our stay, we requested an extra-late checkout. Manager Amru was sympathetic and helped us with our request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. R., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dilshod Families - 29/01/2020 Confirmed reviews ALL
« Best »

Hi, dear Muhamad Siddiq! We really loved our stay in your hotel and thank You a lot for the best services you provided! We will come again to your hotel again once we visit the city again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dilshod A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Wesam M. Families - 29/01/2020 Confirmed reviews ALL
« Good stay »

First of all i had faced problems in reservation and I hope not to face next time. A had demanded many times to be our rooms next to each other but i didnt got an answer till the day reservation began by phone call from your employees. When I arrived to the hotel the reception employee refuse to give me rooms in the same floor although i had clarified for her that i had young children and i need to be next to thim and after reviewing her supervisor she agreed to give me my demand . Finally there some differences in aggregate amounts from reservation on site than actually paid about 50 SAR , the receptionist can’t find the reason why . The breakfast was great and host abilitiy from restaurant crew was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wesam S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Mohamed Families - 09/01/2020 Confirmed reviews ALL
« Great stay »

Wonderful stay special thanks to front office team will come back in Ramadan inn Chaa Allah

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed W., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Zainab A. Families - 08/01/2020 Confirmed reviews ALL
« Enjoyed staying in swiss »

Really appreciated the welcoming and treating as VIP ... welcoming compelmenrty and room view .. fast easy access to al haram ... always booked this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zainab A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Muhammad I. Couples - 06/01/2020 Confirmed reviews ALL
« good hotel great locatiom »

overall its a good hotel, need to improve on the front office hospitality & also for the accor member desk which often empty. the FO need to familiarized with accor application. However the duty in manager is kinda helpfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad I., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Iwan A. Couples - 02/01/2020 Confirmed reviews ALL
« Room Service is well organised »

The room service is well organized, directed by qualified personnel from Indonesia and Bangladesh. They are very keen to keep the room clean and quick action. But please provide power plug male electrical connectors that fit into female electrical sockets from our mobile device for Samsung, I-phone and etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iwan Setiawan A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nayaf A. Families - 01/01/2020 Confirmed reviews ALL
« Late chick in »

System not working Late chick in Rooms not ready up to 21:00

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nayaf a., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Raed A. Families - 01/01/2020 Confirmed reviews ALL

some employee not helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raeed A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ahmad J. Solo - 30/12/2019 Confirmed reviews ALL
« Best stay property with neither free parking nor a valet service »

Excellent property and services, except that there was no free parking nor valet service while we came for prayer and worship that we have no time to run after parking lot outside the holy area. I had to pay additional amount for the parking lot while I also had to park the car my self which took long time from the time I spared for doing omra and prayer. Also I was confused between the 2 swissotel hotels in same location with different suffix that I went for the 1st one (car was parked at the entrance with threat to be taken by police) go to higher floors reception that I discovered there that it's not the one I reserved in. So I had to go back again drive to another location and park in the middle of the street and do the same exercise again. If you insist on having the parking paid then you should spare valet service for your guests and try to change one of your 2 same name hotels to help guests distinguish between them easily. Other than that room was excellent, food and other stuff and staff were excellent as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad J., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tajudeen O. Families - 30/12/2019 Confirmed reviews ALL
« My experience at Swissotel was amazing »

My experience was fantastic and the staffs were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tajudeen O., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mohammed S. Families - 28/12/2019 Confirmed reviews ALL
« Mohammed S. »

The reception staff Zyad,was extremely supportive and went a step ahead to make our checkin process easy.The housekeeping guy for our floor was even so professional and did his job with utmost honesty. The overall ambience was awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates