Swissôtel Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 1,844 reviews

Hotel extras

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

ALLSAFE approved hotel

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
MAKKAH
Saudi Arabia

GPS:21.418042, 39.825781

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

AL RUWAD RESTAURANT

Serving an international buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisines and not forgetting the local Arab cuisine too.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 14 

attendees

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Our accommodation(s)

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquility that charms the most discerning guest. Guests will enjoy the panoramic views of Kaaba and being steps away from Haram. Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,844 reviews

TripAdvisor Rating  4.0/5  2,796 reviews

Swissotel Review

TripAdvisor rating 5.0/5

Sara A TripAdvisor review

I have been choosing this hotel frequently for the past few years now. The reason behind it is their excellent service. They don’t leave room for any complaints. I specifically would like to mention Mr. Shakeer, Firzan, and Romil for their outstanding service. They are very courteous and helpful. They made our stay even better!

Umrah with family

TripAdvisor rating 3.0/5

Nida P Families - TripAdvisor review

This place is overpriced and overrated. Not the best bang for your buck. I woukd recommend staying at a smaller hotel that’s more hospitable. You can always come shop and eat at the mall as these hotels are situated in the mall.

Just perfect for Omran

TripAdvisor rating 5.0/5

Ali A TripAdvisor review

A perfect hotel with friendly staff and very close to Haram, and Makkah Tower is reachable through a tunnel and you don’t even need to walk outdoors . Also all type of Resturant are available from hotel restaurants to fast food ones

Dear Alia, thank you for your positive feedback towards our location near Haram, staff service, and restaurant. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.

Do not stay at Swisshotel Makkah

TripAdvisor rating 1.0/5

Abdelnoor Couples - TripAdvisor review

This is the worst hotel in the whole of Mecca let alone in the clocktower. I urge people to stay well away from this property where the most rudest people work. They treat you like menials who are there to annoy them. The concept of customer service is nil. The facilities are also, third rated for the amount of money they charge you. Better stay at another property particularly if you are non-arab. I really do not have the words to describe the terrible experience myself and my disabled wife had there. Please stay somewhere else. WORST POSSIBLE HOTEL IN THE WORLD And I have travelled half of the world on business.

Dear Abdelnoor, we take all reviews seriously to constantly improve our services. Your comments about the staff service and facilities have been forwarded to the concerned department as your comfort is our top priority. We would be glad if you kindly sent us your contact number and email in a private message to communicate with you. We always strive to maintain our highest standards of service and promise to exceed your expectations on your next visit.

My experience

TripAdvisor rating 5.0/5

Heba E TripAdvisor review

Service is very good and perfect view , also there is a speaker in the room for haram praying so I can pray in my room There is a variety in food and it’s taste so good They clean the room perfectly every day

Dear Guest, Thank you for your positive feedback towards our services, view, room, food variety, cleanliness and taste. we are always honored to welcome you at Swissotel Makkah; waiting to serve you again on your next visit soon.

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Other web-users rate our hotel

  • 1,750 reviews 9.1/10 Location
  • 2,407 reviews 7.9/10 Room
  • 3,910 reviews 8.9/10 Service
  • 67 reviews 6.9/10 WiFi
  • 1,155 reviews 8.4/10 Cleanliness
  • 695 reviews 8.9/10 Breakfast
  • 594 reviews 8.7/10 Food
  • 397 reviews 7.1/10 Vibe

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