Hotel - Swissôtel Merchant Court
Swissôttel Hotel Swissôttel Hotel

Swissôtel Merchant Court, Singapore

4.5/5 6,776 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Korean

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness Facilities 24h/24
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 5 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Your meetings and events

Swissotel Merchant Court Singapores conference and event facilities include one ballroom and four meeting rooms, all located on the lobby level.The Merchant Court Ballroom is a column-less ballroom with floor-to-wall glass windows on one end. It is ideal for any event, be it conferences, weddings or product presentations.

Swissôtel Merchant Court Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAPLEWOOD ROOM 59 m2 3 m 30 0 0 18 30
ELMWOOD ROOM 75 m2 3 m 60 0 0 45 40
SANDALWOOD ROOM 96 m2 3 m 70 0 0 30 50
ROSEWOOD ROOM 98 m2 3 m 65 0 0 45 60
MERCHANT COURT BALLROOM 680 m2 0 m 0 0 0 0 0

Our rooms

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

  • 476 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.6/5 ALL Rating 13,521 reviews

Our guest reviews for
Swissôtel Merchant Court

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,776 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Families - 15/01/2020 Confirmed reviews ALL
« Great pool, close to river entertainment area and great staff. »

Great staff, good location, great pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Clinton D. Couples - 10/01/2020 Confirmed reviews ALL
« Great location well maintained hotel »

Very satisfied with the room and hotel location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Mui C. Families - 09/01/2020 Confirmed reviews ALL
« Family holiday »

Love the buffet breakfast. comfy bedding. Great staffs. Couldn't ask for more. Well done!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Teresa P. Families - 09/01/2020 Confirmed reviews ALL
« A beautiful oasis »

We were extremely impressed by the staff from the moment we checked in. The hotel is immaculately presented, we would recommend it to anyone travelling to Singapore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Anonymous Couples - 09/01/2020 Confirmed reviews ALL
« HONESTY WITH INTEGRITY »

Very enjoyable experience. Stayed 5 days and room was cleaned each and every morning to a very high standard. The hotel in general was very clean and staff were very cordial. Breakfast was enjoyable with a significant array of food available both Asian and European. At an extremely busy time of the year the service provided by all the staff was excellent. on the whole an extremely enjoyable experience!!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had an enjoyable stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Anonymous Couples - 08/01/2020 Confirmed reviews ALL
« Efficient staff, friendly, clean, pleasant room. »

Generally great but would have liked an alternate restaurant other than a buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Mrs T. S. Couples - 08/01/2020 Confirmed reviews ALL
« Mrs Terell S. »

Until our Room deposit of $200.00 is repaid I am reluctant to comment. It is now eight days since we returned to NZ after a two day stayover in Singapore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with your stay. As for your feedback pertaining to the S$200 pre-authorization as deposit upon check-in, this is meant to cover incidental charges during your stay with us. We have advised the bank to release the pre-authorized amount upon your check-out on 31 December 2019. This process can take a little time, as the local bank will liaise with the credit card issuing bank. I am very sorry for the delay. Thank you for your understanding and I sincerely apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Anonymous Couples - 08/01/2020 Confirmed reviews ALL

The hotel was everything that we expected for its class and location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Micron G. Business - 07/01/2020 Confirmed reviews ALL
« My stay was extremely comfortable. »

The hotel is in great shape. My room was clean, and the staff were extremely friendly and helpful. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you very much for taking the time to participate in our online G. satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Avijeet B. Families - 07/01/2020 Confirmed reviews ALL
« Fantastic location and amazing hospitality »

Situated just beside Clark Quay and Singapore River, the most vibrant area of the town. I stayed there for three nights with my family during Christmas Holidays. My family really enjoyed the Christmas dinner in the hotel. The hotel offers a plenty of amenities and staffs were very much helpful. The breakfast was also good with numbers of spreads and authentic Asian dishes. I really liked the Swimming pool. Overall, Me and family really enjoyed the stay and will definitely recommend for both family and solo travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had an enjoyable stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you and your family again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Anonymous Couples - 07/01/2020 Confirmed reviews ALL
« Extremely satisfied »

This was the fourth time we have stayed at The Merchant Court over the years when we have visited Singapore. As in the past we found the check in to be quick and the staff to be polite and efficient. Our room was clean and comfortable. The hotel's facilities made our stay even more enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had an enjoyable stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Mark A. A. T. (. W. Couples - 06/01/2020 Confirmed reviews ALL
« Was always a great hotel stay, but far from that now »

Having stayed at this hotel seven years ago, and also ten years ago, we had great expectations from the hotel. It did not live up to our expectations. We had booked direct for our room and breakfast, and pre booked and paid for two on the Christmas day dinner at the Ellenborough Restaurant. The hotel itself was just as clean and friendly as ever. The room booking was not so good. On arrival we were asked if we would like a basic upgrade to give us a room with any view (We had booked a premier King room, and it turns out that when you book direct these days, the premier king room has no views at all, as if we had booked through a booking group for a basic room. So, avoid booking directly with Accor, they give you the minimum room for the dollar when direct booking, then they charge you for a basic upgrade? We had upgrades before with direct booking, but never been charged for one when you have booked direct). We were told that our new room had a river view. More like a river glimpse, as we have had a full river view on previous stays, but not this time). The breakfast is adequate, but not on par with our previous stays also. The breakfast used to have a full English and American range, now it is minimal for someone with those expectations. Very good range of curries and rice dishes for breakfast, and cold dry meats for a continental style breakfast. The crispy bacon was closer to leathery beef jerky in texture, and the two options of bacon (crispy and not crispy) were both using streaky plain non smoked bacon, and in both cases the fat was generally still clear and floppy (not crispy at all). The pancake making machine (They used to have someone making up pancakes, now it is a machine which makes miniature pancakes), if you can ever get there when it has been filled with batter mixture, and on two of our four mornings the machine stated it was empty at the start of the breakfast serving shift, as we always go for breakfast at the first opening so that we can be out and about town before everyone else gets up). Christmas dinner had turkey, but no roast vegetables of any kind at all, no stuffing, no apple sauce, and they had Brussel sprouts which were meant to be braised, but were actually uncooked. Having turkey with rice and curried uncooked vegetables was rather a letdown for nearly $100 (Australian conversion) per person. The turkey was cooked to perfection though. Having pre-paid for the Christmas dinner for two months earlier as required by the hotel, we were somewhat shocked by being stopped from entering the lift back to our room after our Christmas dinner, as a lady staff member who ran after us and advised us that we had not paid for, or signed for our meal (This was done in front of other hotel guests at the lift area). After being at the Ellenborough reception area with three ladies and a gentleman who we think may have been a manager, we were told that we had left without signing for the meal so that it can be charged to our room. We advised that we had pre booked in November and had already paid while still in Australia, they had an issue finding any record of this, but finally found our booking and payment details, and at this point the manager looked at us both and stated "Merry Christmas", and I was far from feeling at all merry by this time. Being sarcastic with paying guests is something that they should avoid. An apology would have worked far better. In short. Staying at the hotel is still a nice stay, but the breakfast and dinner meals are far from what we would expect, though being accused of trying to leave the restaurant without paying was the icing of that really bad cake anyway. Probably the worst Christmas meal we have ever had, and finishing off with poor record keeping resulting in being accused of non-payment and theft leaves us both with a very poor memory of this stay. Love Singapore, but will never use any Accor hotel again (And if we did, we would not pay extra by booking direct, book via a booking site and get all your meals elsewhere). This was not a holiday stay with any fond memories of the hotel, which is a great shame as we had always loved the Swissotel Merchant Court.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with your stay. As for your feedback pertaining to the upgraded room, my front desk colleague should have explained further that the room view is facing the pool and part of the river view. I have taken this issue up with our Front Office Manager for review and improvement. Concerning the prepaid Christmas dinner, this is absolutely not acceptable and I have addressed this point with our Food & Beverage Manager. Also, I have taken note of your comment on the Christmas dinner menu and the breakfast dishes with our Executive Chef. I am sorry that it was not to your expectation. Thank you for highlighting this to me and I am very sorry for the disappointment and inconvenience. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Fachri D. R. Families - 06/01/2020 Confirmed reviews ALL
« Excellent hospitality »

Welcomed by a very nice staffs and have a good and clean bedrooms. Staffs are excelent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. r., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. r. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Adrian R. Couples - 04/01/2020 Confirmed reviews ALL

Hotel was great and staff friendly. Room was clean and kept that way. My only complaint is that we have been charged twice on our credit card for purchases at the hotel. I have been in touch but no one seems to want to help me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the billing issue, our front desk colleague has taken a pre-authorization of SGD300.00 on your credit card upon check-in on 21 December 2019 and subsequently took another pre-authorization of SGD300.00 on 26 December 2019. Upon check-out, the total bill was SGD536.49; my front desk colleague has deducted this amount from the pre-authorization of SGD600.00. The balance of SGD63.51 has been released on 27 December 2019. Please allow a little time for the amount to appear on your credit card statement as the local bank will liaise with the Credit Card issuing bank. Thank you for highlighting this to me and I sincerely apologize for the confusion and the delay in getting back to you. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Peter T. Families - 04/01/2020 Confirmed reviews ALL
« A very enjoyable and relaxing stay »

My family and I found the stay very enjoyable. We were made to feel very welcome by all members of staff, special mentions should go to Anne Lim who works in the executive lounge at breakfast time, Gobi who works there during the evenings and the waiter at the Blue Potato (can'trember his name) he has been there for 12 years and comes from Penang in Malaysia, these 3 made the stay in the hotel very special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Anne, Gobi and Partibben have met your expectations. I have happily shared your praise with them. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

S H. Families - 04/01/2020 Confirmed reviews ALL
« Well appointed great location »

Great rooms with a view over the Clarke Quay. Breakfast selection very good. Location excellent. Staff very friendly. Would recommend. Our daughters room however, directly overlooked the Quay and she could hear the music and festivities til around 3am - so not a room for light sleepers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. h., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. Concerning the noise from Clarke Quay, I am very sorry for the disturbance. I have taken note in your guest profile of your preference for a quiet room for your future visits. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. h. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Mrs A. W. Couples - 04/01/2020 Confirmed reviews ALL
« Mrs »

Great experience from the moment we entered the hotel. Decorated beautifully and was spotlessly clean. The staff were so friendly we felt welcome. Great facilities. Pool view excellent. Room was of a very high standard and i would rate this as five star. Rooms also cleaned to a cery high standard. Bath robes and slippers provided. Didn't use the gym but i saw that it was well equipped. Perfect location a few steps away from the lovely quayside with lots of fantastic bars and restaurants. Great atmosohere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. and Mrs W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Mozinoz Couples - 03/01/2020 Confirmed reviews ALL
« Awesome »

We enjoyed the stay at Swissotel due to its location to the riverside activities, the polite staff, and the pool and poolside dining area provided great relaxation. Our room was very comfortable too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. Regarding the e-mail, my colleague should have checked your departure date before sending the e-mail to you. I am very sorry for the mistake and I have taken this issue up with our Front Office Manager for review and improvement. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Darren W. Families - 03/01/2020 Confirmed reviews ALL
« Mr Darren w. »

All staff were very welcoming from the Concierge to the checking in staff, everybody were so friendly and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. w., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. w. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

James R. Friends - 02/01/2020 Confirmed reviews ALL
« Excellent hotel with helpful, attentive staff. »

We were only there for 3 nights but really enjoyed our stay. Excellent food, very friendly staff and spacious rooms. We'll be coming back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

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