Hotel - Swissôtel Merchant Court
Swissôttel Hotel Swissôttel Hotel

Swissôtel Merchant Court, Singapore

4.5/5 6,693 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Korean

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness Facilities 24h/24
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 5 meeting room(s)
  • Conventions hotel
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Hotel location

Your meetings and events

Swissotel Merchant Court Singapores conference and event facilities include one ballroom and four meeting rooms, all located on the lobby level.The Merchant Court Ballroom is a column-less ballroom with floor-to-wall glass windows on one end. It is ideal for any event, be it conferences, weddings or product presentations.

Swissôtel Merchant Court Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAPLEWOOD ROOM 59 m2 3 m 30 0 0 18 30
ELMWOOD ROOM 75 m2 3 m 60 0 0 45 40
SANDALWOOD ROOM 96 m2 3 m 70 0 0 30 50
ROSEWOOD ROOM 98 m2 3 m 65 0 0 45 60
MERCHANT COURT BALLROOM 680 m2 0 m 0 0 0 0 0

Our rooms

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

  • 476 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.6/5 ALL Rating 13,197 reviews

Our guest reviews for
Swissôtel Merchant Court

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,693 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Leanne L. Friends - 04/12/2019 Confirmed reviews ALL
« Loved our stay at Swissotel Merchant Court »

We were very happy with all aspects of the stay at your hotel. No complaints at all!

Linda Couples - 04/12/2019 Confirmed reviews ALL
« Excellent hotel in a great location! »

Our executive room was very clean and comfortable except for the desk chair. Excellent service everywhere. Delicious breakfast buffet with a separate gluten free station, which was very helpful. Beautiful decor. Convenient location across from a subway station and beside the River walk area. Had a wonderful stay there and can't wait to go back!

Anonymous Families - 04/12/2019 Confirmed reviews ALL
« Pleasant stay »

Overall, it was a great experience. All the saff members were friendly and helpful, especially Allen from the Bell service. Location was very convenient. Rooms were clean and spacious, and quiet which i appreciaye a lot. If i had to nick pick, the water temperature in the shower could be a bit more stable rather than fluctuating by itself. But it was a very pleasant stay for us. Would book again if i visit s'pore again.

Sharon S. Couples - 04/12/2019 Confirmed reviews ALL
« Excellent in every way! »

The hotel itself was beautiful, so was the room. The breakfast was expensive (US $25 pp) but the most extensive foods you’ll ever see. The service/concierge were superb!

Colleen P. Couples - 04/12/2019 Confirmed reviews ALL
« Excellent stay »

Staff were very friendly, courteous and efficient. I am a light sleeper and requested a higher room which they fulfilled and I had no noise at all (apart from a couple of doors shutting loudly). We were also celebrating our 30th wedding anniversary and a lovely bottle of red wine and chocolates were in our room when we arrived which made it extra special and very much appreciated. I would have no hesitation in recommending your hotel.

Fwuh66 Couples - 04/12/2019 Confirmed reviews ALL
« Superb facilities & great location »

The rooms are very well equipped and comfortable (my only criticism would be our room was rather compact, however everything you need is there). The restaurant provided a superb breakfast for all tastes and diets - loved the make you own pancake machine! The waiting staff were very friendly and helpful. The gym is very well equipped, spread over 3 floors with great views over Clarke Quay. The outdoor pool is large with 2 waterslides and plenty of space for relaxing beside it plus a poolside bar for snacks and drinks. We enjoyed a delicious Hokkaido afternoon tea in the Crossroads bar with great service. The hotel is ideally situated next to Clarke Quay which comes alive in the evenings with a huge selection of restaurants from every imaginable cuisine. Overall a top hotel and would recommend.

Mervyn L. Couples - 04/12/2019 Confirmed reviews ALL
« Loving our short stay as usual »

Been staying for years and always love going back! It's more personal than any other hotels we had stayed

Angelin C. Couples - 04/12/2019 Confirmed reviews ALL

The room is cleaned and the front reception is helpful and friendly

Eric Friends - 04/12/2019 Confirmed reviews ALL
« Bad and shameful . »

I booked the room thru Agoda for my overseas friend. prior to the stay, she was satisfied her room at Park Royal. 1. One of access was faulty during check-in. 2. The auto closed door is extremely loud. 3. No tooth paste and toothbrush etc. were provided. We thought that may be due to the cleaner had forgotten . But, to our surprise that all rooms at low levers are not provided . I was very shameful in front of my guest when your staff told us. And, this information is not published at the Agoda during my booking. I paid more for your room but had this bad experience. Eric N. Please do not contact me thru phone. I had stayed in Swissotel the Stamford before , it was so much better .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you very much for your valuable feedback. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. I am very saddened to hear that we did not meet your expectation during your recent stay with us. We have addressed the key issues with our Front Office team and the concern about the door is being address by our Engineering team. With regards to toothbrush and toothpaste, kindly be informed that this is on a guest request for a premier room. I do understand that my colleague has extended a complimentary upgrade to the next higher room category on your next stay with us and we hope to welcome you back. Once again, thank you for your feedback. Best regards, Alexander Kandalaft Executive Assistant Manager Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Jj N. S. Couples - 04/12/2019 Confirmed reviews ALL
« Good stopover ...nice room »

As a one night stopover on our way back from 3 weeks in Europe... Merchant Court Swissotel proved and comfortable night. Blue Potato was a hidden gem Restaurant.

Zbigniew S. Couples - 04/12/2019 Confirmed reviews ALL
« excellent experience »

My wife and I have stayed at the Swissotel Merchant Court on a previous visit to Singapore and returned because we had such a good experience there. This time we were also very happy with our stay. It is in a good position within walking distance of the places we like to visit. Accommodation and breakfast at the hotel is top class.

Anonymous Business - 03/12/2019 Confirmed reviews ALL
« Excellent »

It was great to stay at your hotel with very good location near Clark quay and kind staff members. Epspecilly I would like to thank Mr Staturnino Acacio at the reception of hotel, who provided very warm and kind check-in service to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Sat have met your expectations. I have happily shared your praise with him. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Bernadette H. Families - 03/12/2019 Confirmed reviews ALL
« Convenient riverside location, professional service & cozy atmosphere. »

We travelled as two adults and a child. Our first night was far from ideal as the air conditioner was not working. The technician who came to help us was unable to fix it but he kindly provided us a fan for the night. Then he moved us into an even better room the next day and gave us a very late check out. The breakfast is tremendous in variety and the restaurant is spacious. Having an in-house laundromat is very helpful. The pool is beautifully landscaped and is ideal for children especially since there is even a pool for very little children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the air condition, I am very sorry for the inconvenience. I have taken this issue up with our Chief Engineer for rectification. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Stephen D. Business - 03/12/2019 Confirmed reviews ALL
« Outstanding service »

I was only in Singapore for 20 hours, and on the way in from Malaysia, the airline mislaid my bag. I arrived at the hotel at 2.00am, without luggage or a change of clothes, with meeting commitments in place later in the day. The hotel arranged to have my clothes laundered and returned to me by 9.00am, and then set about ensuring that my suitcase was located and delivered in time for me to depart at 6.00pm. The hotel also provided a toothbrush pack and a shaving pack. Altogether, extraordinary service and I can't speak highly enough of the staff at Swissotel and their commitment to helping a business traveller function in trying circumstances.

Anonymous Business - 03/12/2019 Confirmed reviews ALL
« Friendly staff, but room quality was a bit lower than last time »

Staff was very friendly overall (reception, breakfast). King size bed was not available unlike initially told. The view was not good, and there was no complimentary chocolate this time. Breakfast was nice. Also, I appreciated the arrangement for the last day with early flight.

Pankaj B. Business - 03/12/2019 Confirmed reviews ALL
« Pathetic service »

On 30th Nov, the day of checkout, I requested for drinking water at around 1030 am but no one bothered to come to my room even by 1145. Do you need more feedback?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., Thank you very much for your valuable feedback. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. I do apologize about the drinking water. Please rest assured that this does not reflect our normal standards. We have addressed this matter to the relevant department for corrective action. Thank you for your feedback and I look forward to welcoming you back soon. Best regards, Alexander Kandalaft Executive Assistant Manager Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Sharon S. Couples - 03/12/2019 Confirmed reviews ALL
« Excellent helpful friendly staff »

Room was spotlesss, staff were very attentive and helpful. Swimming pool was excellent and area was clean. Overall fantastic and would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Anna Business - 03/12/2019 Confirmed reviews ALL
« Very welcoming - a great stay »

I arrived very early in the morning, and check in was very welcoming and smooth. I later requested to change my room (so I could have a balcony), and this was arranged as soon as possible. I’d certainly stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Cheng-nan K. Business - 03/12/2019 Confirmed reviews ALL
« Confortable »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Rebecca O. Friends - 03/12/2019 Confirmed reviews ALL
« Efficiency was demonstrated throughout my stay by all staff »

My experience at your hotel was awesome. Every member of staff was switched on and very willing to advise on any queries raised: from the Concierge team, receptionists, wait staff, supervisors - everybody. They were also very responsive to suggestions and willing to listen. Complaints were addressed immediately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

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