Hotel - Swissôtel Merchant Court
Swissôttel Hotel Swissôttel Hotel

Swissôtel Merchant Court, Singapore

4.5/5 6,678 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

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Leisure and activities

Catering

Business services

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Hotel location

Your meetings and events

Swissotel Merchant Court Singapores conference and event facilities include one ballroom and four meeting rooms, all located on the lobby level.The Merchant Court Ballroom is a column-less ballroom with floor-to-wall glass windows on one end. It is ideal for any event, be it conferences, weddings or product presentations.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAPLEWOOD ROOM 59 m2 3 m 30 0 0 18 30
ELMWOOD ROOM 75 m2 3 m 60 0 0 45 40
SANDALWOOD ROOM 96 m2 3 m 70 0 0 30 50
ROSEWOOD ROOM 98 m2 3 m 65 0 0 45 60
MERCHANT COURT BALLROOM 680 m2 0 m 0 0 0 0 0

Our rooms

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

  • 476 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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4.6/5 ALL Rating 13,066 reviews

Our guest reviews for
Swissôtel Merchant Court

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,678 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Couples - 30/11/2019 Confirmed reviews ALL
« Great experience and good service »

Good service with no bad experiences

Louise F. Families - 29/11/2019 Confirmed reviews ALL
« Well looked after »

Reception, concierge, and breakfast staff led by Ann, looked after us with great care. A very pleasant stay.

Denise E. Couples - 29/11/2019 Confirmed reviews ALL
« We enjoyed our stay at Swissôtel in Singapore. »

We were very happy with our room and the service from staff at Swissôtel Merchant Court.

Ronald L. Couples - 29/11/2019 Confirmed reviews ALL
« Good services excellent staff great bed. »

Excellent.

Mi Business - 29/11/2019 Confirmed reviews ALL
« Okay for a 3 day stay »

Experience was good with staff, rooms and the hotel condition was below my expectations. Food was disappointing in terms of Quality and Cost. Breakfast was not great , just variety may not be enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for your valuable feedback. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service and I am saddened to hear that the hotel room condition did not meet your expectation and find that the price of our food is costly. Rest assured that we will review our restaurant offerings once the cost price structure have been evaluate. Once again, please accept my most sincere apologies. As a much-valued guest, we look forward to welcoming you back in the near future. Best regards, Alexander Kandalaft Executive Assistant Manager Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Ian Solo - 29/11/2019 Confirmed reviews ALL
« Mr »

Overall not bad. Location is a plus in terms of food and commuting between one metro to another. Hotel is huge and probably colonial time. Not easy to find the room as the walkway is like a maze. Spend more than 10 mins to figure out where’s my room. Did not use the restaurant. Overall good stay.

Daniel S. Couples - 29/11/2019 Confirmed reviews ALL
« Mr S. »

Very Good

Kirhan O. Business - 29/11/2019 Confirmed reviews ALL

Nice room and friendly staff and the hotel is in a convenient location

Carol B. Couples - 28/11/2019 Confirmed reviews ALL
« Fabulous friendly service »

The staff were extremely helpful, nothing was too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Carwyn Business - 28/11/2019 Confirmed reviews ALL
« Wonderful stay »

It was excellent from check in to check out. You have amazing staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Phil Families - 28/11/2019 Confirmed reviews ALL
« Nice stay - enjoyed the services - but money went missing »

The experience was nice but we found that our sons wallet completely empty after our stay. The wallet was in his backpack the whole time and we left it unlocked in the room and with concierge on our late check out. Bother the note and coins were gone at some point. My son was quite upset at losing approximately 79 dollars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for your patience and your valuable feedback. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. With regards to your concern, we have made further investigation and spoke to all team members involved and the outcome is inconclusive. The CCTV footage revealed that the backpack of your son was not deposited at our Concierge. We would be glad to assist you on your further inquiries and for our Security team to assist you in filing a police report if you may wish to do so. We would very much like the opportunity to discuss the points you have raised, therefore can I kindly ask you, to contact me at al… and I will be delighted to hear from you at your convenience. Best regards, Alexander Kandalaft Executive Assistant Manager Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Anonymous Couples - 28/11/2019 Confirmed reviews ALL
« Enjoyable »

Overall good facilities and enjoyable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the coffee/tea service, I am very sorry for the delay and I have taken this issue up with our Food & Beverage Manager for improvement. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Stacey R. Business - 28/11/2019 Confirmed reviews ALL
« Very satisfactory »

Only complaint is the temp of the room when you arrive. I understand the key to use utilities and think it is smart, but when you arrive after a long trip from the states, it was hard to fall asleep due to the warm room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the air condition, I have taken this issue up with our Chief Engineer for rectification. I am very sorry for the inconvenience. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Rod S. Friends - 28/11/2019 Confirmed reviews ALL
« Great location with plenty to see and do close by. »

Cold air conditioning in rooms but warm in hallways. Friendly staff all round the property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the air condition with our Chief Engineer for rectification. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Robert G. Solo - 28/11/2019 Confirmed reviews ALL
« a very nice relaxing hotel in a great location where all staff are friendly and make you feel very welcome »

It was a very nice stay (3rd visit), staff were friendly and helpful. It is very nice sitting beside the pool and having lunch in the Blue Potato Restaurant. Very relaxing. The rooms are a good size and nicely decorated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Judith P. Friends - 28/11/2019 Confirmed reviews ALL
« Lovely way to spend time in Singapore »

Loved the room, enjoyed eating at the restaurant. Housekeeping wasn’t up to scratch though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Chantal S. Couples - 28/11/2019 Confirmed reviews ALL
« Perfect hotel »

We had a wonderful time. The room was perfect with thoughtful lighting,a comfortable bed and a pillow menu. All staff were very helpful. The location was perfect, just next to Clarke's Quay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Nicholas G. Couples - 28/11/2019 Confirmed reviews ALL
« Excellent Service by Grace, Stephanie and their team. »

I booked a wedding banquet with Swissotel Merchant on the 17th of November 2019. Stephanie was the Salesperson and she was very prompt with her response to our queries. Grace was the operations manager and she was really experienced, always calming my wife down and assisting us with whatever beverage we require. She also knew when to focus on which details. The whole wedding went very well and I would like to commend Grace and her team to ensure my guests were well taken care of. Thank you all!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Stephanie and Grace have met your expectations. I have happily shared your praise with them. Thank you for hosting your wedding banquet with us. The entire Swissôtel Merchant Court team joins me in congratulating you again on your marriage and I wish both of you all the best and lots of sunshine on your joint journey through life. My team and I are looking forward, dear Mr. G. to welcoming you back on your 1st wedding anniversary at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Anonymous Business - 28/11/2019 Confirmed reviews ALL
« Comfortable »

Professional service, spacious room. Felt very welcome. Unfortunately, the shower experience was slightly frustrating as the water in room 521 consistently switches from scalding hot water to cold and back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the water temperature fluctuation, I have taken this issue up with our Chief Engineer for rectification and to check the root cause of the hot water problem. Thank you for highlighting this to me and I apologize for the disappointment and inconvenience caused. I am delighted to learn that otherwise you had a pleasant stay with us. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Tim Couples - 28/11/2019 Confirmed reviews ALL
« Better than Expected. »

A very pleasant stay. Room was very comfortable and clean. We were particularly pleased that noise levels in the hotel were very low. The only slight negative comment we have is that the hot water in the bathroom was not very hot (lukewarm at best).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the water temperature, I have taken this issue up with our Chief Engineer for rectification. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

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