Hotel - Swissôtel Merchant Court
Swissôttel Hotel Swissôttel Hotel

Swissôtel Merchant Court, Singapore

4.5/5 6,851 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Korean

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness Facilities 24h/24
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 5 meeting room(s)
  • Conventions hotel
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Hotel location

Your meetings and events

Swissotel Merchant Court Singapores conference and event facilities include one ballroom and four meeting rooms, all located on the lobby level.The Merchant Court Ballroom is a column-less ballroom with floor-to-wall glass windows on one end. It is ideal for any event, be it conferences, weddings or product presentations.

Swissôtel Merchant Court Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAPLEWOOD ROOM 59 m2 3 m 30 0 0 18 30
ELMWOOD ROOM 75 m2 3 m 60 0 0 45 40
SANDALWOOD ROOM 96 m2 3 m 70 0 0 30 50
ROSEWOOD ROOM 98 m2 3 m 65 0 0 45 60
MERCHANT COURT BALLROOM 680 m2 0 m 0 0 0 0 0

Our rooms

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

  • 476 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.6/5 ALL Rating 13,875 reviews

Our guest reviews for
Swissôtel Merchant Court

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,851 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Sue A. S. Friends - 20/02/2020 Confirmed reviews ALL
« Great location, friendly staff, excellent service »

We had a wonderful stay at the Swissôtel. The food served for breakfast in the restaurant was fantastic. The staff had the pot of coffee ready for us as soon as we were seated, so helpful and friendly. The concierge were all so knowledgeable and helpful. They took the time to show us on the map how to get places we inquired about and made great recommendations. This location is perfect and you can walk to many tourist areas. The complementary happy hours were exceptional and Gobi was so outgoing and the appetizers were delicious. We have done 3 reviews for Swissôtel because it was a great experience.

Timo Couples - 20/02/2020 Confirmed reviews ALL
« Friendly service and very good location »

Very good location near Clarke Quay and Chinatown. Nice, clean and comfortable room. Very friendly and helpful staff all around the hotel .

Adrian M. Solo - 20/02/2020 Confirmed reviews ALL
« Well located, clean and n ice,size room and bathroom »

Only one issue - the check in was extremely slow and ponderous. A lot of the information required should have been in advance or when booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the check-in that took longer than expected, I am very sorry for the delay and inconvenience. I have taken this issue up with our Front Office Manager for review and improvement. I am delighted to learn that otherwise you had a pleasant stay with us. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Patricia Couples - 20/02/2020 Confirmed reviews ALL
« Location, location »

Very relaxing from checking in to checking out after which they very kindly let us shower and change before our flight. The room itself was very clean and comfortable. All staff were very friendly and helpful.

David S. Friends - 20/02/2020 Confirmed reviews ALL
« Perfect room, view and stay. Staff were very friendly, welcoming and extremely helpful »

The apartment felt like home with a much better view!. Staff were extremely helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Anonymous Solo - 20/02/2020 Confirmed reviews ALL
« Overall is good »

Overall is good and well done. However, the bed is untidy when I check in. Finally, your colleagues change the room for me. It sad that the lounge will close soon. Also, on my arrival is birthday. But your hotel didn't get any arrangements or even to say a birthday to suprise customer. Should change it and made your customer delight

Arthur T. Couples - 20/02/2020 Confirmed reviews ALL
« Awesome Stay and good service »

It was an awesome and nice experience, especially with a surprise birthday cake and a good service from your front desk. Kudos for her just that I forgot her name. Thank You Swisshotel Merchant Court.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Sharon have met your expectations. I have happily shared your praise with her. My team and I are looking forward, dear Mr. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Pat S. Business - 20/02/2020 Confirmed reviews ALL
« Great Stay »

Staff is super friendly and helpful without exception. Very clean and comfortable.

James &. T. B. Families - 20/02/2020 Confirmed reviews ALL
« Great location & clean »

The experience was great, everybody friendly & helpful, especially with tour & getting around advice from front desk. Outside help by ‘little man’ at door, can’t remember his name but has worked there along time. One thing that I did not like and it made me feel like I didn’t want to go near windows as they were ‘MOULDY AND DIRTY’!! I know they are double glazed but they were ‘yuk’!!

Dave S. Couples - 20/02/2020 Confirmed reviews ALL
« Excellent location »

Had a fab time+nothing was too much trouble for the staff !

Mr &. M. S. Couples - 19/02/2020 Confirmed reviews ALL
« Very friendly and helpful staff as well as the hotel being very well located »

Very enjoyable stay made all the better by the friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. and Mrs S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Bombi Business - 19/02/2020 Confirmed reviews ALL
« Perfect business trip »

It was a pleasant surprise when the lady at the front desk upgraded my room to the premier floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Nil Solo - 19/02/2020 Confirmed reviews ALL
« Nice stay »

Hotel environment is quiet just some neighbours are noisy. Bed and pillows are comfortable and good service staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Gus I. Families - 19/02/2020 Confirmed reviews ALL
« Location, staff, breakfast, excellent »

First time at the Merchant Court, from the moment we checked in to the moment we checked out, we were very pleased. Tha facilities are very good, the staff very professional and helpful. Very attentive. The breakfast was excellent. Overall, it was a very good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I. Lopez, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our Concierge and Spa teams have met your expectations. I have happily shared your praise with them. My team and I are looking forward, dear Mr. I. Lopez to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Svitlana V. Couples - 19/02/2020 Confirmed reviews ALL
« Just the best »

We stayed at Swissôtel Merchant Court 16 nights on a privat basis. Everything was excellent as always. As ALL member my boyfriend and I were I voted to two special ALL events and had a possibility to get to know the general manager and his colleagues. Thank you very much for giving a feeling of being a bit special:) See you next time Swissôtel!

Bob B. Families - 19/02/2020 Confirmed reviews ALL
« Well located »

Always good staying at our preferred hotel. Staff are attentive and well presented

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Aldrich G. Couples - 19/02/2020 Confirmed reviews ALL
« Inexpensive but absolutely amazing »

The hotel is located very near the station so it's quite convenient and the room we've stayed is very clean and nicely decorated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Fazlin Couples - 19/02/2020 Confirmed reviews ALL
« Good service »

It was my wedding weekend at Royal Palm @ Clarke Quay. I had a pleasant stay in your hotel. Staff always acknowledge when i walk passed with a smile or a nod. Very nice breakfast spread. Comfortable room for a good rest. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I would like to take the opportunity to congratulate you on your marriage and I wish both of you all the best and lots of sunshine on your joint journey through life. My team and I are looking forward, dear Ms. F. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Sommy V. Friends - 19/02/2020 Confirmed reviews ALL
« Just right for our stay »

Nice, clean and spacious twin bed room. Location is excellent. A good saturday dinner buffet we had and really enjoyed the meal. We were not impressed with an afternoon tea set. Will come back to stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am sorry that the afternoon tea was not to your expectation. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. V. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Judy Couples - 19/02/2020 Confirmed reviews ALL
« Great staff convenient location »

We were welcomed by smiling staff everywhere, a temperature scanner at the entry and antiseptic hand sprays everywhere Our level 12 room had beautiful views out to the marina and over Clarke Quay but It was nice and quiet. The Club level food and beverage manager Gobi was very friendly and worked hard to make us feel welcome but the food and drinks offering was not as substantial as other Singapore hotels that have stayed in and we ended up having breakfast in the main restaurant area which was excellent. The pool area is large and lots of lounges and shade options but it is quite difficult to access especially for older or disabled people. The gym is very well equipped.

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