WIFI/Internet Access- Ideally Located by Clarke Quay & close to Major Places of interest : Orchard Road, Chinatown
- Resort-style Pool with Water Slides and an Outdoor Jacuzzi
- Award-winning Restaurant serving Peranakan and International Cuisine & 24 Hour In-Room Dining
- Award-winning Luxury Swiss Spa, Pürovel
- Covered Parking free of charge
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
PayingHotel location
20 Merchant Road
058281
singapore
singapore
- THE CENTRAL : 2,12,33,51,54,61, The Central
- CLARKE QUAY : North East (NE5), Clarke Quay
- SINGAPORE CHANGI INTL APT At 22km / 13.67 miles
GPS : 1.288300, 103.845800
Your meetings and events
Swissotel Merchant Court Singapores conference and event facilities include one ballroom and four meeting rooms, all located on the lobby level.The Merchant Court Ballroom is a column-less ballroom with floor-to-wall glass windows on one end. It is ideal for any event, be it conferences, weddings or product presentations.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| MAPLEWOOD ROOM | 59 m2 | 3 m | 30 | 0 | 0 | 18 | 30 |
| ELMWOOD ROOM | 75 m2 | 3 m | 60 | 0 | 0 | 45 | 40 |
| SANDALWOOD ROOM | 96 m2 | 3 m | 70 | 0 | 0 | 30 | 50 |
| ROSEWOOD ROOM | 98 m2 | 3 m | 65 | 0 | 0 | 45 | 60 |
| MERCHANT COURT BALLROOM | 680 m2 | 0 m | 0 | 0 | 0 | 0 | 0 |
Our rooms
The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.
Premier king
Indulge in an experiential stay in our contemporary furnished Premier rooms. Unwind in the comfort of luxury and enjoy complete in-room services and amenities.
Premier Twin
Indulge in an experiential stay in our contemporary furnished Premier rooms. Unwind in the comfort of luxury and enjoy complete in-room service.
Swiss Advantage Room King
Swiss Advantage King - Enjoy the elegant style and comfort of the luxuriously appointed Advantage room, designed using choice materials and cutting-edge in-room technology for the perfect blend of work and play.
Swiss Advantage Room Twin
Swiss Advantage Twin - Enjoy the elegant style and comfort of the luxuriously appointed Advantage room, designed using choice materials and cutting-edge in-room technology for the perfect blend of work and play.
Swiss Executive Room King
Swiss Executive King - If you want a little more luxury from your designer hotel accommodation. Exclusively designed with the business traveler in mind, spacious working area, access to Swiss Executive Club lounge, High-speed Internet access.
Swiss Executive Room Twin
Swiss ExecutiveTwin- If you want a little more luxury from your designer hotel accommodation. Exclusively designed with the business traveler in mind, spacious working area, access to Swiss Executive Club lounge, High-speed Internet access.
Swiss Select Clarke Quay
Swiss Select Clarke Quay - On Levels 3 or 5. Private balcony. Free Internet access. Bathtub or shower. Room features work desk, 32" LCD TV, Nespresso machine, TWG tea, bottled water.
Premier Double
Inspired by Singapore's Garden City charm, each room depicts lively floral motifs in uplifting, vibrant hues within a comfortable, open layout. Touch-screen temperature control, international power sockets.
Premier King with Balcony
Inspired by Singapore's Garden City charm, each room depicts lively floral motifs in uplifting, vibrant hues within a comfortable, open layout. Touch-screen temperature control, international power sockets.
Premier Double with Balcony
Inspired by Singapore's Garden City charm, each room depicts lively floral motifs in uplifting, vibrant hues within a comfortable, open layout. Touch-screen temperature control, international power sockets.
Swiss Advantage Room King Plus
Enjoy the elegant style and comfort of the luxuriously appointed Advantage Room located on floors six to ten, designed to soothe the senses for a perfect retreat in the city.
Swiss Executive Room King Plus
Offers subtle sophistication for the seasoned traveller. Features rich elements including touch-screen temperature control, international power sockets, ergonomic work desk, pillow menu, Executive Lounge access.
Swiss Select Studio
Stylish, contemporary and inspiring, privileged access to the Swiss Executive Lounge offering a private sanctuary eleven floors above the city for exclusive arrivals and departures.
Executive Suite
Features contemporary furnishings, offering a luxurious space with a separate bedroom and living area. Each suite has an attached balcony overlooking the scenic Singapore River and Clarke Quay.
- 476 rooms
- 100% non-smoking hotel
- 3 rooms for people with reduced mobility
- 10 connecting rooms
- Baby bed
Our restaurants and bars
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The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.
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Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.
Crossroads Bar at the lobby is ideal for a relaxing drink or a less formal get-together. Relax and unwind with a selection of Asian-inspired cocktails, wines, beers and juices.
Certificate of excellence 2019
Dear Mr. M., Thank you very much for your valuable feedback. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service and I am saddened to hear that the hotel room condition did not meet your expectation and find that the price of our food is costly. Rest assured that we will review our restaurant offerings once the cost price structure have been evaluate. Once again, please accept my most sincere apologies. As a much-valued guest, we look forward to welcoming you back in the near future. Best regards, Alexander Kandalaft Executive Assistant Manager Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
Dear Ms. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
Dear Mr. G., Thank you very much for your patience and your valuable feedback. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. With regards to your concern, we have made further investigation and spoke to all team members involved and the outcome is inconclusive. The CCTV footage revealed that the backpack of your son was not deposited at our Concierge. We would be glad to assist you on your further inquiries and for our Security team to assist you in filing a police report if you may wish to do so. We would very much like the opportunity to discuss the points you have raised, therefore can I kindly ask you, to contact me at al… and I will be delighted to hear from you at your convenience. Best regards, Alexander Kandalaft Executive Assistant Manager Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
Dear Mr. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the coffee/tea service, I am very sorry for the delay and I have taken this issue up with our Food & Beverage Manager for improvement. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
Dear Ms. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the air condition, I have taken this issue up with our Chief Engineer for rectification. I am very sorry for the inconvenience. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the air condition with our Chief Engineer for rectification. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Stephanie and Grace have met your expectations. I have happily shared your praise with them. Thank you for hosting your wedding banquet with us. The entire Swissôtel Merchant Court team joins me in congratulating you again on your marriage and I wish both of you all the best and lots of sunshine on your joint journey through life. My team and I are looking forward, dear Mr. G. to welcoming you back on your 1st wedding anniversary at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the water temperature fluctuation, I have taken this issue up with our Chief Engineer for rectification and to check the root cause of the hot water problem. Thank you for highlighting this to me and I apologize for the disappointment and inconvenience caused. I am delighted to learn that otherwise you had a pleasant stay with us. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the water temperature, I have taken this issue up with our Chief Engineer for rectification. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
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