Swissôtel Nankai Osaka 5 stars

Customer review rating (ALL Rating) 4.5/5 9,290 reviews

ALLSAFE approved hotel

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Swissôtel Nankai Osaka
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+ 26 Services

Hotel extras

  • Certified by the Environmental Health Consulta ncy (EHC) for being fully compliant with ALLSAF

  • Wide variety of multi-function rooms and a ded icated team of event specialists

  • Above Nankai Railway's Namba Station providing direct access to airport and major attractions

  • A floor dedicated to wellness with a spa, gym, jacuzzi, sauna and 3-lane indoor pool

  • Freshly prepared sushi, seasonal Cantonese dis hes and exciting teppanyaki demonstrations

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Swissôtel Nankai Osaka

5 1 60 Namba Chuo ku
542 0076 osaka
japan

Tel: +81666461111

Fax: (+81)666480331

Check-in from 15h00

Check out up to 11h00

  • NAMBA:  8 Namba

  • MIDOSUJI:  Midosuji Namba Station

  • SENNICHIMAE:  Sennichimae Namba Station

  • YOTSUBASHI:  Yotsubashi Namba Station

  • By plane

    KANSAI INTERNATIONAL AIRPORT At 43km / 26 miles

  • By plane

    OSAKA INTERNATIONAL AIRPORT At 17km / 11 miles

GPS:34.664095, 135.501397

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

In a convenient location right above Nankai Railway's Namba station, hold events of all shapes and sizes at Swissôtel Nankai. Its 18 banquet & meeting rooms, including the newly refurbished Grand Ballroom, can host anywhere from 10 to 1,400 people.Alongside the latest conferencing technology and audiovisual equipment, our Swiss Meeting Specialists make sure your event, whether it be a business seminar, a product launch or a lavish wedding, runs smoothly.Add a special grandeur to your event with sweeping city views at the 35th Sky Banquet Floor, and hold the wedding of your dreams with 3 chapels to host both traditional Japanese and Western ceremonies.

Room descriptions and layouts

18 

meeting rooms

From 1 to 1,400 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Videoconferencing

  • Audio and video equipment

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Relax and revitalise in rooms that evoke both Osaka and Switzerland. Our 546 contemporary rooms and suites bring you modern comforts combined with cutting-edge technology in serene surroundings. Book a Swiss Executive room for Executive Lounge access.

Our guest reviews for
Swissôtel Nankai Osaka

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,290 reviews

TripAdvisor Rating 4.5/5

4,184 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great

Customer review rating 4.5/5

Gregory A. Couples - 04/01/2022 Confirmed reviews ALL

Amazing and very comfortable rooms

Dear Valued Guest, Thank you very much for choosing our hotel as your venue of accommodation and sharing your staying experience with us through our online survey. We are glad to read that you have a great impression on our guest room, hotel convenience and our team members for being courteous and helpful especially Ms. Dewi. Your kind compliment will be certainly a great motivation for all our team members who always do their best to provide memorable staying experience to increase the “Quality in Life” for our valuable guests. We are pleased to learn that you had a pleasant staying experience. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Good Stay

Customer review rating 4.5/5

Zouga S. Couples - 04/01/2022 Confirmed reviews ALL

Lovely and very comfortable

Dear Valued Guest, Thank you very much for taking to the time to complete our online questionnaire. Your overall sentiment is certainly the result from the many efforts that our Team Members are making daily to serve our guests with “our Passion for Perfection” and our commitment in providing a positive memorable experience to our valuable guests. All your survey ratings have been reviewed and shared with the appropriate members of management. Your feedback is extremely useful in our pursuit of total guest satisfaction as it allow us to make improvements. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Well located

Customer review rating 4.5/5

Jay Families - 03/01/2022 Confirmed reviews ALL

Staff service was good, location was good

Dear Valued Guest, Warmest greetings from Swissôtel Nankai, Osaka! Thank you very much for making our hotel your home away from home and your feedback provided about your stay with us. We would like to express our appreciation for your support. We really appreciate your feedback regarding many aspects of our Hotel and thank you for your constructive comments. This will allows us to improve our service quality. So that the next time you stay with us, we will be able to provide you with a distinctive and enriching experience. I have highlighted your comments with our team especially at front desk to ensure improvements are made. In addition, we regret to learn that we were not able to properly assist you in the air conditioning issue and would like to apologize for any inconvenience and frustration we caused. Please feel assured that your feedback has been immediately shared with concerned sections and we will take corrective actions, in order to improve our attentiveness toward our esteemed guests. Service is a top priority to us and we are continuously reviewing our service touch points to ensure that our guests are well attended to. Thank you again for staying with us. Me and my team are looking forward on your return. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Satisfied stay with SNU

Customer review rating 4.5/5

Hannah Families - 30/12/2021 Confirmed reviews ALL

Highly recommended for stay with family if you are willing to choose suite room ; well-maintained room condition, lots of things to enjoy at hotel (swimming pool/sauna/breakfast) *check-in experience was quite complicated, though. it took a long time comparatively ( i felt hotelier was kind of nervous while my check-in) but it was not a critical point during my stay

Dear Valued Guest, Greetings from Swissôtel Nankai Osaka and Japan! We appreciate your loyalty as our valued Platinum member of ALL, your feedback is very much appreciated and we are very pleased to learn that you have enjoyed everything from our staff, the service and the breakfast to the convenient location of our Hotel. We would like to apologize to you for not being able to instantly recognize you while you are the member of our Accor Live Limitless membership program. Your comment has been shared with our management team and please rest assured that I have reinstructed our Front Office manager to train our team members for a better guest recognition to show our gratitude for our valuable guests. Please accept our apology for the discomfort caused. Thank you very much for sharing your experience with all! We look forward to the pleasure of welcoming you back with us again. SIncerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Great staff. Nice location.

Customer review rating 5.0/5

Bill Business - 29/11/2021 Confirmed reviews ALL

Recent stay for work. Great staff. Efficient and attentive. Great location and nice facilities. Highly recommended.

Dear Valued Guest, Thank you very much for choosing our hotel as your venue of accommodation and sharing your staying experience with us through our online survey. We are glad to read that you have a great impression on our guest room, hotel convenience and our team members for being courteous and helpful. Your kind compliment will be certainly a great motivation for all our team members who always do their bests to provide memorable staying experience to increase the “Quality in Life” for our valuable guests. We are pleased to learn that you had a pleasant staying experience. We look forward in welcoming you back. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Excellent service

Customer review rating 5.0/5

Z. Business - 24/11/2021 Confirmed reviews ALL

We were very well taken care of. Attentive staff, friendly and forthcoming. The rooms looked pretty and the goodies on the table were very delicious. thanks to all

Dear Valued Guest, Thank you very much for your feedback provided about your recent stay with Swissôtel Nankai and that you made our hotel your home away from home during your stay in Osaka. We are delighted that you have enjoyed your stay in our newly renovated rooms. Thank you for your kind words regarding the efficient and warm service you received from our Guest Experience Manager. We are glad to see that our team members went above and beyond to make your stay more comfortable. Our Team Members are committed to providing thoughtful and personalized service to each and every one of our guests. Therefore, hearing comments like yours makes me proud of the hard work they put in to serve guests with “our Passion for Perfection”. We are looking forward to welcome you back to Swissôtel Nankai, in a not distant future. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Great Hotel

Customer review rating 5.0/5

Gerhard F. Business - 24/11/2021 Confirmed reviews ALL

great experience - fantastic view over Osaka from room and restaurant on top floor. Excellent food, right on top of railway and subway, and right in the heart and bowels of Osaka. And with a genuine Swiss touch. ps the section "how did you book this hotel" down below is out of date. I booked by email and this questionnaire has no option corresponding to email - maybe it was written in the 1980s before internet?

Dear Valued Guest, Thank you very much for choosing our hotel as your venue of accommodation and sharing your staying experience with us through our online survey. We are glad to read that you have a great impression on our guest room, hotel convenience and our team members for being courteous and helpful. Your kind compliment will be certainly a great motivation for all our team members who always do their bests to provide memorable staying experience to increase the “Quality in Life” for our valuable guests. We are pleased to learn that you had a pleasant staying experience. We look forward in welcoming you back in a not distant future. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

mediocre

Customer review rating 2.5/5

Anonymous Solo - 14/11/2021 Confirmed reviews ALL

i used to love this hotel. idkw it has been changed

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Nankai Osaka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do hope that should your travels bring you back to Osaka, you will allow us the opportunity to demonstrate the service you would expect from Swissôtel Nankai and let us another chance to regain your trust. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Well located

Customer review rating 4.5/5

O. Business - 20/10/2021 Confirmed reviews ALL

Everything is very good. I love your service.

Dear Valued Guest, Warmest greetings from Swissôtel Nankai, Osaka! Thank you very much once again for taking the time to complete our online questionnaire. Your survey is extremely useful in our pursuit of total guest satisfaction as it allow us to make sure we maintain our high level of service and hospitality towards all our guests. It is encouraging to learn that our restaurants met your expectations and that you enjoyed the selection of food we provide, we try and gauge which types of meals will be popular on any given occasion/times of year and we do pride ourselves on being able to accommodate our guests’ requirements in our restaurants. I am also delighted to hear that the ambience of the restaurant was appreciated and to your satisfaction, as well for your kind comment about our very friendly and accommodating team members. We are grateful for your support and do hope that we may have the pleasure of your company. We are looking forward to welcome you back to Swissôtel Nankai whenever you have the chance to visit Osaka again. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Quiet elegant comfort in the heart of town

Customer review rating 4.5/5

Aaron Solo - 14/09/2021 Confirmed reviews ALL

Took several days to unwind by myself in your lovely hotel. I can always count on a clean and comfortable room with a great view. Courteous and professional staff treated me very well.

Dear Valued Guest, Greetings from Swissôtel Nankai Osaka! Thank you very much for choosing our hotel as your venue of accommodation and sharing your staying experience with us through our online survey. We are glad to read that you have a great impression on our guest room, hotel convenience and our team members for being courteous and helpful. Your kind compliment will be certainly a great motivation for all our team members who always do their bests to provide memorable staying experience to increase the “Quality in Life” for our valuable guests. We are pleased to learn that you had a pleasant staying experience. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Good stay as expected

Customer review rating 4.5/5

Semi K. Solo - 05/09/2021 Confirmed reviews ALL

Very satisfied. A smooth member-valued welcome in check-in and check-out as well, although it was only one night. Room condition and facility were nice as expexted. I loved the pajamas in the room. Ordering room service and asking inquiries about amenities were smooth, well-explained, no problem. The lady on the room service line spoke proper English very well.

Dear Valued Guest, Thank you very much for your feedback provided about your recent stay with Swissôtel Nankai and that you made our hotel your home away from home during your stay in Osaka. We are very pleased to learn that you have in general enjoyed your stay and that we have exceeded your expectations . We really appreciate your kind recognition on our Team Member, who was able to assist you during your stay. Our Team Members are committed to providing thoughtful and personalized service to each and every one of our guests, and hearing comments like yours, make me proud of the hard work they put in to serve guests with “our Passion for Perfection”. We will certainly keep up our good work and convey your comments to our team. Ms. K., thank you very much once again for sharing your experience with us and we would be very glad to welcoming you back to Swissôtel Nankai Osaka. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Wonderful customer service!!

Customer review rating 5.0/5

Anonymous Couples - 03/08/2021 Confirmed reviews ALL

All the staff were incredibly friendly and helpful!

Dear Valued Guest, Thank you very much for choosing our hotel as your venue of accommodation and sharing your staying experience with us through our online survey. We are glad to read that you have a great impression on our guest room, hotel convenience and our team members for being courteous and helpful. Your kind compliment will be certainly a great motivation for all our team members who always do their bests to provide memorable staying experience to increase the “Quality in Life” for our valuable guests. We are pleased to learn that you had a pleasant staying experience. I am pleased to learn that you had an excellent lunch experience after dining at Tavola 36 . We are always pleased when guests appreciate the selection of food we provide as we try to make sure our food is always fresh and high in quality and that there is a large selection to suits all guests’ preferences. I am very happy to learn that the customer service you received during your dining experience was attentive and friendly, we aim to provide excellent service to all our guests. We are looking forward to welcome you back again in a not distant future. Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Good stay with a great view!

Customer review rating 5.0/5

Dillan Couples - 27/07/2021 Confirmed reviews ALL

Wanted a nice room with an amazing view of Osaka and got exactly what I came for.

Dear Valued Guest, Thank you very much for choosing our hotel as your venue of accommodation and sharing your staying experience with us through our online survey. We are glad to read that you have a great impression on our guest room, hotel convenience and our team members for being courteous and helpful. Your kind compliment will be certainly a great motivation for all our team members who always do their best to provide memorable staying experience to increase the “Quality in Life” for our valuable guests. We are pleased to learn that you had a pleasant staying experience. Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Nice classy hotel

Customer review rating 4.5/5

Leanne E. Couples - 19/07/2021 Confirmed reviews ALL

Nice classy hotel in a very convenient location. Rooms are spacious and well appointed.

Dear Valued Guest, Thank you very much for choosing our hotel as your venue of accommodation and sharing your staying experience with us through our online survey. We are glad to read that you have a great impression on our guest room, hotel convenience and our team members for being courteous and helpful. Your kind compliment will be certainly a great motivation for all our team members who always do their bests to provide memorable staying experience to increase the “Quality in Life” for our valuable guests. We are pleased to learn that you had a pleasant staying experience and liked the hotel’s location. Our hotel is ideally situated just above the subway station Namba in a very busy part of Osaka, with lots to do and lots to see. We are grateful for your support and hope that you choose to stay with us again in the future. Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

very good

Customer review rating 5.0/5

Lisson Business - 12/04/2021 Confirmed reviews ALL

very good

Dear Guest, Greetings from Swissôtel Nankai Osaka! We appreciate your feedback very much and we are pleased to learn that you have enjoyed your recent stay in our hotel. It was truly a treat for us to have been able to create such a positive experience for you. Thank you very much for sharing your experience! We look forward to the pleasure of welcoming you back with us again. Kind regards, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Well-located

Customer review rating 4.5/5

Matthew W. Business - 02/04/2021 Confirmed reviews ALL

Well located English-speaking staff Room service was prompt and polite

Dear Guest, We would like to express our gratitude to you once again for investing valuable time to share your feedback about your recent stay in Swissôtel Nankai Osaka. Thank you very much for kind words and we are absolutely delighted that you have enjoyed our hotel and its services! In regards to your comment on our loyalty program, we do have an ongoing promotion that you may enjoy and this enables you to double your status points and stay nights. We would like to thank you for being part of our loyalty program. Please do not hesitate to contact us directly when you plan to visit Osaka. Once again, we would like to express our great appreciation for taking the time to complete our online questionnaire and sharing your impressions with us. We would be glad to welcome you back to Swissôtel Nankai Osaka in a not too distant future. Thank you very much. Kind regards, Kazunori Tanaka Hotel Manager

3 star no more

TripAdvisor rating 3.0/5

swisstraveler757 Family - 19/12/2017 TripAdvisor review

3 star no more, quite expensive for what it is. Small rooms, not very well cleaned, not a great level of amenities inside the room. We were disapointed as we expected more from a so called 4 plus stars hotel.

Dear swisstraveler757, Thank you very much for choosing our hotel. We sincerely regret to learn that the room you have stayed was not up to your expectations. Cleanliness is a top priority to all of our employees, and our housekeeper has been made aware of your concerns. We would like to also assure you that we offer various room categories, with different sizes and layout. Accordingly we would appreciate you to contact us directly for your next stay with us and will make sure to recommend you a room type that fits your needs and preferences. Your valuable highlights are appreciated and we hope to welcome you back again in a not too distant future. Kind Regards, Kazunori Tanaka Hotel Manager

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