Swissôtel Quito 5 stars

Customer review rating 4.6/5 2,079 reviews

ALLSAFE approved hotel

Swissôtel Quito
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+ 17 Services

Hotel extras

  • Labeled ALLSAFE

  • Excellent location in the commercial and residential area of La Floresta and near the airport.

  • Swissôtel Quito was selected in 2019 as the best conference hotel in South America.

  • A luxury hotel in Quito with gym, pilates, spinning room, squash and tennis courts.

  • Take care of your body and mind with Amrita Spa treatments or relax in the swimming pool.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Shoe shine machine
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Tennis
Catering
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 16 Meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

Swissôtel Quito

Av 12 de Octubre 1820
y Luis Cordero
1721565 quito
ecuador

Tel: +59322567600

Fax: (+593)22568080

Check-in from 15h00

Check out up to 12h00

  • By plane

    NUEVO APT INTL MARISCAL SUCRE At 53km / 32.93 miles

GPS :-0.2051456359, -78.4855020046

Your meetings and events

Swissôtel Quito is the perfect location to host an event, we have one of the largest Convention Centers in the city, full-equipped to hold a variety of events such as congress, seminars, conferences, or product presentations.Swissôtel Quito is the best destination for corporate or private events with 17 meeting rooms strategically located on two floors.The structure is also designed for the guest to hold business meetings and even elegant social parties. Buffet, ballroom and an interpreter are available to do the simultaneous translation.

Room descriptions and layouts

16 

meeting rooms

From 1 to 1,500 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Indoor and Outdoor facilities

  • Screen

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Office

  • Podium

  • Lectern

  • Day light

  • Airconditioned meeting room

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our 275 rooms and suites offer plenty of work space and views of the Cotopaxi and Cayambe volcanoes. With hand-painted artwork and beautifully simple Swiss design, our rooms are true masterpieces. Our spacious 275 rooms and suites offer: air conditioning, free wi-fi, comfortable beds, bathroom with plenty of space, minibar and coffeemakers. Rooms adapted for people with reduced mobility and connecting rooms are also available.

Our restaurants and bars

TANOSHII

Type of cuisine: Japanese

Tanoshii restaurant recalls Japanese surroundings creating an exclusive ambiance accompanied by the most exquisit dishes.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

CAFE QUITO

Type of cuisine: International

When you want the best of national and international cuisine but find it difficult to choose, the best option is Café Quito. A restaurant with Ecuadorian and international specialties, Café Quito is also a favorite destination for locals.

  • Monday -
  • Tuesday -
  • Wednesday -
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  • Saturday -
  • Sunday -

QUITO DELI

Type of cuisine: Gourmet

The best European bakery in Quito with the best selection of cakes, desserts and freshly baked breads. As well as a variety of sandwiches, natural juices, cakes, cookies, coffee and our healthy zone.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

BAR LE POINT

For a quick business meeting or for a moment of relaxation after a hard day this is the ambiance you need where you can have a drink and a nice chat. Music Tuesday and Wednesday.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday Closed

Our guest reviews for
Swissôtel Quito

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,079 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,272 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very accommodating and friendly

Customer review rating 4.5/5

Tyler Business - 22/07/2021 Confirmed reviews ALL

i was in Quito for 2 weeks preparing to depart to the Amazon region. my spanish is not the best but most of the staff knew enough english to help me out. i also learned some additional spanish from the staff during my stay. during the 2 weeks, the staff helped me to explore quito and find some very good restaurants. i was in room 1101. everyday i was able to view cotopaxi and pichincha from my window. very beautiful view. i would say 7 out of the 14 days pichincha could be seen smoking. awesome pictures. the room service was great and very friendly. i ate three evening meals in my room. steak, fish, and ribs. all three were very good. i also recommend the japanese restaurant downstairs, Tanoshii. i had an array of items on the menu. my two favorite were the teppanyaki (hibachi) and the dragon maki tempura roll. all in all i would bring my family here anytime. i never did have a chance to enjoy the pool but it was well placed in the beautiful courtyard. thank you swissotel quito!! many thanks to Milton and Luis in concierge as well. those two helped me tremendously. the only two things i would say i would add, was a microwave in the room (even without a microwave the staff is eager to please and heated up any dish i asked them to), and maybe a small vending machine with snacks and drinks for the occasional late night and walk by snack. the provided wifi was great as well. it reaches the whole campus. the only place i lost wifi was in the elevators. but i did notice if you use the right elevator, you are less likely to lose a call. as far as the elevators, ive never seen more efficient elevators at any hotel. there are three main elevators in the lobby. if you notice, they will usually be staggered on different floors. one will always be at the lobby, one at the 12th floor and one at the 6th floor. when one of the elevators moves another will take its place to keep all three staggered amongst the floors. you will not be waiting for an elevator at this hotel. very smart and efficient.

Dear Mr. M., We very much appreciate your comments regarding your stay with us at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Milton and Luis. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apprechiate as well very much your suggestions with regards to the vending machine and microwave in the room, which we will analize to make any possible improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you a great weekend and I hope you enjoyed or enjoy the Amazon region. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Extremely helpful staff!

Customer review rating 5.0/5

Dan C. Families - 22/07/2021 Confirmed reviews ALL

Staff was amazing from top to bottom. We wanted for nothing!

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Excellent for self-pampering and relaxation

Customer review rating 5.0/5

Sharon Solo - 21/07/2021 Confirmed reviews ALL

I had a lovely experience. The view from my window in room 1210 was taken to the next level when Cotopaxi came into full view as I arose my first morning. Room service was very satisfactory. My massage with Daisy was out of this world...and I will be return for another.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Daisy, Luis and David. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Well located and very friendly staff

Customer review rating 4.0/5

Anonymous Solo - 17/07/2021 Confirmed reviews ALL

Good room and overall fine. The only missing thing are proper curtains in order to block the light from outside

Dear Mr. S., Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. I am sad to read about the black out curtain as we do have an electic control to lower the black out curtains as well as to lift the black out and screen curtain. My apologies if this was not explained to you and I hope you can make use of the equipment during your next stay with us. I hope to welcome you back in the near future to the Swissotel Quito and in case there is anything I can assist you with, please do not hesitate to contact me. Warm regards, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Overall good with exception of no housekeeping

Customer review rating 3.5/5

Anonymous Families - 15/07/2021 Confirmed reviews ALL

I stayed for 4 nights and never had any housekeeping- no clean towels, trash removal, coffee replacement etc. That part was very disappointing but the rest of the stay was fine

Dear Mrs. V., Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. Please allow me to express my sincerest apologies with regards to the inconveniences of the canceled booking and cleaning matter. The booking was unfortunately canceled due to an human error. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you very much and in case there is anything I can do for you in the future, please do not hesitate to contact me. I hope to welcome you back and it is our hope that you will give us the opportunity to better serve you the next time. Wishing you a great weekend. Warm regards, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Polite but unaccommodating service

Customer review rating 3.5/5

Anonymous Business - 12/07/2021 Confirmed reviews ALL

Everyone at the Swissotel Quito was extremely cordial; nonetheless, service suffered from very inflexible yet somehow inconsistent policies that made the experience somewhat frustrating. Check-in was at 2pm, yet I had to wait 30 min after arriving at 3pm because the room wasn't ready. My credit card information wasn't written down when I checked in, but my colleague wasn't allowed to check in without providing a physical card and I was forced to pay everything upfront online in order for him to be allowed into his room since I was elsewhere in the the at the time (the hotel wouldn't accept my card information over the phone either even though I was to be back at the desk in 30 minutes). Every time I requested water instead of coffee at breakfast, it seemed to create a little confusion and was delivered differently. When the cleaning crew broke one of my personal items, at first the hotel seemed to subtly imply that I must have broken it myself. I requested help with moving my luggage but no one came. All-in-all my experience was generally fine and service was polite, though these incidents gave the impression that processes seemed rigid and unaccommodating for a place with the Swissotel's international esteem.

Dear Mrs. A., Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. I am sad to hear about the invonveniences you have experienced with us and we are rewieving all matters. With regards to the deposit at check in, I can mention that there is always an guarantee o deposit requested in order to complete the check in. However, there should be no waiting time after 15h00. My apologies. It was a pleasure to meet you during check out in order to resolve the matter with regards to the broken personal item and in case there is anything I can assist you with in the future, please do not hesitate to contact me. I hope to welcome you back in the near future to the Swissotel Quito and I am wishing you a great weekend. Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Amazing stay

Customer review rating 5.0/5

Karen P. Families - 10/07/2021 Confirmed reviews ALL

Everything from assisting us prior to our arrival, helping us during our stay and assisting us to get ready to depart was superb- service at the highest level in every way!

Dear Mrs. p., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you a great weekend. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Beautiful and clean facilities

Customer review rating 4.5/5

Tammy J. Couples - 09/07/2021 Confirmed reviews ALL

We enjoyed our stay! The facilities were beautiful and clean. The service was impeccable. Only criticism is the bed was not comfortable, was surprised how hard the bed was. But everything else was great. The staff assisted us (in English) with altitude sickness and printing lab tests foe our trip back to the states.

Dear Mrs. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. With regards to the bed quality, I can inform you that we have a memory foam cover or extra bed boards, in order to soften or harden the bed, depending on personal preference. I hope you will be able to enjoy this service upon your next stay with us. Once again, thank you very much for your comments and recent stay with us, and we hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Great hotel

Customer review rating 4.5/5

Gabby Solo - 09/07/2021 Confirmed reviews ALL

Staff was super friendly, room was comfortable, great amenities. The only negative thing was my room never got cleaned each day. This must have been an oversight because everything else was great.

Dear Mrs. R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I have passed on your comment with regards to the room cleaning, to the relevant departments in order to review the matter. My apologies for the inconveniences caused. Once again thank you very much for taking the time to share your opinion and hope to see you again very soon. Wishing you a great weekend. Sincerely, Sigfried Rassi Rooms Divisions Manager Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Best hotel ever!

Customer review rating 5.0/5

Sarah Business - 07/07/2021 Confirmed reviews ALL

This is a wonderful hotel. It is comfortable and well thought through. The staff are of the highest caliber, and you won’t regret staying here.

Dear Mrs. T., We very much appreciate your comments regarding your recent stay with us, at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Good Stay

Customer review rating 3.5/5

Juan D. C. Couples - 06/07/2021 Confirmed reviews ALL

Wedding Night! Excellent suite, very clean. Unfortunately, we didn't receive all what the plan included. The plan included a basket of fruits and strawberries with chocolate. We didn't receive it.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am sorry that your experience did not meet your expectations to 100% due to the missing service and plate with the chocolate straberries. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. In case there is anything I can assist you with, please do not hesitate to contact me directly. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Swiisotel with my kids

Customer review rating 4.0/5

John T. Families - 04/07/2021 Confirmed reviews ALL

Great place and location to relax after 5 days in the Amazon! Cafe Nuestra around the corner was nice, local Ecuadorian restaurant. Amazing Buffett breakfast. Salud!

Dear Mr. T., Thank you for the great review of our hotel! We are glad that you enjoyed with your family your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

very good

Customer review rating 4.5/5

Edmundo F. Solo - 03/07/2021 Confirmed reviews ALL

satisfied

Dear Mr. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Good Stay

Customer review rating 4.5/5

Renee M. Families - 29/06/2021 Confirmed reviews ALL

This was the first and last stop on a family vacation.

Dear Mr. Renee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Staff was wonderful and very helpful

Customer review rating 5.0/5

Ginger B. Families - 24/06/2021 Confirmed reviews ALL

We had a great experience. The hotel was clean, the staff was so nice and helpful and the breakfast was amazing.

Dear Mrs. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

excelent experience

Customer review rating 5.0/5

Pedro M. Couples - 17/06/2021 Confirmed reviews ALL

the hotel is very nice, the people that work there are always friendly, the rooms are amazing and the food incredible

Dear Mr. Vega, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Wishing you a great weekend. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Good stay, excellent service.

Customer review rating 4.5/5

Mario M. E. Business - 06/06/2021 Confirmed reviews ALL

In isolation I had a good experience because the facilities and service were very good.

Dear Mr. Molina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Rooms Division Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Good hotel close to all of the attractions.

TripAdvisor rating 5.0/5

Mohcinelaasri 29/03/2021 TripAdvisor review

Good hotel close to all of the attractions. Great service! Clean and safe location. Will be coming back! Would suggest having shuttle service from the airport for a fee. Great service at the breakfast buffet.

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